Hampton Inn & Suites Chicago Schaumburg

cleanest pool ever

The pool was over chlorinated. Our 8 yr old wouldn't even use it after the 2nd day.

A very comfortable accommodation. Generous sized rooms, lovely common area for breakfast and for visiting throughout the day. Very friendly and engaging staff. I was not expecting this at a chain hotel. New workout equipment, indoor pool. 👍👍

The hotel was modern, looked nice and clean, and location was excellent. My complaints was that the pool was very small. No hot tub. Not many chairs in the pool area, and the floor was incredibly wet and dirty. I was constantly afraid my young children were going to slip and fall. In our room, there was no curtain to cover the window. There were curtains, but no came across over the window. So we had to have them open all night - again not great especially with young children. The air conditioner made a loud annoying noise every time it kicked on. The hotel breakfast was very average. For these reasons, I would not stay again.

Overall, the hotel was what we expected....clean, convenient and up-to-date. The indoor pool was nice and fitness center was well equipped and looked brand new. Our only issue was that our room was not ready when we went to check in. The clerk at the desk, however, was on top of it immediately and we had our room relatively quickly.

The staff was very friendly and helpful. The property and the room were nice. The only disappointment was the pool. In the pictures it looks like it’s a good size, but it’s one of the smallest pools of any hotel we’ve ever stayed at. More than a couple kids and their parents and it was too crowded. All in all, would stay here again.

We stayed here when visiting family in the area and this will be our new go-to hotel! The people were wonderful all around, from Anthony on the night shift who welcomed me and my elderly Auntie and my two little boys (quite a crew, LOL!) and was so kind to us throughout our stay, to Jason at the desk in the morning who was also super friendly and helpful, to the maintenance guys and more. The main areas of the hotel are super nice and clean; the pool area was nice and warm which was SO nice - hate cold pools and pool rooms! The kids loved the pool and the water looked very clean. Breakfast was SO GOOD - lots of options, fresh waffles to make on the spot, always eggs and potatoes and sausage and they even had hot oatmeal ready to serve, which I don't see much, but loved. Breakfast also goes until 10 am which is AWESOME as we always seem to miss the breakfasts that end at 9 am. Also, checkout was at noon which is so nice - feel like that used to be the standard but now it's more like 11 am or even 10 am! So that was great. The rooms themselves need a few updates, like new carpet; the room fan/furnace/AC was also a loud fan (was the same in both our room and our Auntie's room, so probably not just a one-off; and things like the desk chairs were super squeaky, LOL! I think the hotel is planning some major updates in December 2025, so we will look forward to those on our next stay! Great experience and our new hotel in Chicagoland.

Quiet hotel with clean rooms and lobby, staff was professional during my stay. Didn't have to pay anything extra for parking and continental breakfast was included. Not that far to the allstate arena and airport. Plus a mall is right next door so you can walk over. While they do have a pool, no hot tub, which I prefer.

Stay was great - super clean - convenient location (was going to a concert at Union Center abt 30 mins away) everyone was very nice. Pool is out of service 'until further notice' tho - so if you're looking for a pool, best to call ahead.

Very disappointed that the pool had been shut down by the state. We specifically chosen to stay at a hotel to go swimming, so it basically didn't meet our entire criteria for going. They say the pool should be repaired soon.

The room was clean but the carpet had a funky smell. We arrived at 430 pm and our room was not ready, we had to waiting for half hour for the room to be clean but everything else was excellent. Breakfast was very good and staff was friendly

I was not happy with the flooring in our room. When I said something to the man behind the counter and showed him the picture he said that he thought all the rooms were like that. I almost always stay at Hampton Inn's when I travel, which is only a couple times a year, but this was a first. The pool also needed a good cleaning especially the white part on the pool edges. Our hallway was extremely warm and the room with the ice maker was so hot that the ice we put into our ice bucket started melting before we left the room.

I’ve stayed in this hotel each summer for years. I doubt I’ll come back since there are many small things that needs replacement, repair or paint, etc. The room had torn carpet in several places, corner trim was pulled away from the walls. Floor under the sink was disgusting. The list goes on.

Conveniently located across the road from Woodfield Mall and lots of surrounding restaurants and shops. Very clean and well maintained hotel. Breakfast options were standard Hampton Inn options (scrambled eggs, sausage, potatoes, waffle maker, cereals, etc) but all tasted really good and were well stocked….No complaints, would definitely stay here again!

its not clean. outdated. the carpet is in bad shape. from the elevator to the room flooring

The flooring in our room was disgusting. The pool also needed a good cleaning especially the white part on the pool edges. Our hallway was extremely warm and the room with the ice maker was so hot that the ice we put into our ice bucket started melting before we left the room.

Room smelled of sewer or sewage coming from the bathroom area. Had to shut the bathroom door due to the odor spreading throughout the room.

Room was extremely clean and beds were very comfortable. Hotel was quiet and staff was friendly. Breakfast was great.

Very nice and clean. Friendly staff. One of cleanest hotels ever been in.

Wonderful facility and staff!! Very clean and well-kept.

The hotel is great as always. The only issue I found was a little thinner walls as I could hear people walking on the hallway. Otherwise excellent.

The room’s middle rolling curtain is out of order so you have to sleep under the light outside the window. And the square carpets slide easily be tripped off. The room has a bad stinky smell and air conditioner sound so loud make you hard to sleep.

Good hotel in good area. Had WiFi issues and some frustration along the way.

Beds so comfort..we loved it

The location is great - there are many restaurants and stores around. The room we stayed was neat and clean. The breakfast was good! Only downside is that it is easy to hear upstairs’ footsteps and since we had people who stomps (and dropping stuff!) our stay was not relaxing at all. The front office called the room but there was no change. No room change either. I’d like to stay again but due to the experience, I’d hesitate to stay again.

Hotel was right next to the mall. Very short drive or a small walk to the Nordstroms side of the mall. Not a straight shot across though, unless you like jumping 15 feet or more into traffic. Many restaurants all a short drive away. Medieval Times is roughly 4-5 miles away. Took us about 7 minutes to get there due to traffic. Room was nice, clean, but not as spacious as the pictures made it seem. The large desk takes up a good chunk of floor space. Bed was comfortable. Bathroom was roomy and we had a walk in shower. My only minor issue was, I wish there was a second office chair or some kind of chair to use in the other side of the desk/table. We would definitely stay here again.

Pro: Secluded property, clean room, and plenty of towels Con: In our room, we had some issues with the outlets by the bed to charge our phones.

We have stayed here more than once, and have enjoyed our visits. People were pleasant and helpful. The facilities are fine. We didn't get as much sleep as we should have because we couldn't figure out how to work the thermostat in our room. In order to make the room cool, we had to run the fan and the fan was so noisy we couldn't sleep when it was on. If we didn't run the fan, the room temperature soon crept up to 75 degrees Fahrenheit which was too warm for sleeping.

There were no lights by the couch. Couldn't read. Hard to figure out the remote.

Hilton now wants to charge you for wifi in tiers - what? Who does that? In 2023? You can get free wifi at McDonald's... I am guessing because of that bizarre & terrible decision (this hotel already costs more than others of the same quality anyway), the "regular" wifi doesn't even work well at all. We stayed 4 days and at no point could the wifi connect consistently or have any signal on both of our mobile devices. I will report it worked alright on the laptop after we moved rooms. But anything on the edge of the building is toast, including the top floor and the sides, & when we couldn't connect at all on anything in the first room (top floor corner room) they had us call some service center when obviously the problem is crappy routers or signal, which some far off phone bank can't do jack about. So that was a waste of our time & showed either disregard for the issue or complete lack of understanding of how wifi works. Also at 5AM one morning an alarm started going off somewhere in the building. After over 10 mins of waiting for someone to do something about it, we called the front desk. After another 10 mins of waiting, they shut the power off and on to fix it. Definitely wouldn't stay here again for the price, considering all the options in Schaumburg. What is with Hilton wanting to nickel and dime their guests? Pay for breakfast at the Garden Inn, pay for wifi at the Hampton Inn. It's really stupid when everyone can get this stuff for free everywhere else.

The room was clean but the carpet had a funky smell. We arrived at 430 pm and our room was not ready, we had to waiting for half hour for the room to be clean but everything else was excellent. Breakfast was very good and staff was friendly

The staff here are absolutely remarkable. Everyone is happy and accommodating. They say hello every time we walk by and ask if there is anything we need.

When arrived after 6PM the line at the front desk was approximately 5 guest long. After 15 minutes when it was finally my turn to check in I was told our room wasn’t ready and had to wait a half hour extra for the room to be ready. The bathroom door was a “sliding” door and it was heavy and so difficult to open and close to use the bathroom. My 11 year old daughter was not able to manage the door on her own. The room was clean otherwise and the location is perfect.

Excellent hotel. Love cleanness. Rooms very comfortable, breakfast with variety. The employees are friendly and helpful, Yesenia, Maura, Veronica and Jason are very friendly. We enjoyed our stay. Very safe and well maintained property. We are coming back for sure. We recomend it

Need to be more proactive. Only one person in front desk with over 30 people waiting to check in. Manager no where to be seing

We stayed here when visiting family in the area and this will be our new go-to hotel! The people were wonderful all around, from Anthony on the night shift who welcomed me and my elderly Auntie and my two little boys (quite a crew, LOL!) and was so kind to us throughout our stay, to Jason at the desk in the morning who was also super friendly and helpful, to the maintenance guys and more. The main areas of the hotel are super nice and clean; the pool area was nice and warm which was SO nice - hate cold pools and pool rooms! The kids loved the pool and the water looked very clean. Breakfast was SO GOOD - lots of options, fresh waffles to make on the spot, always eggs and potatoes and sausage and they even had hot oatmeal ready to serve, which I don't see much, but loved. Breakfast also goes until 10 am which is AWESOME as we always seem to miss the breakfasts that end at 9 am. Also, checkout was at noon which is so nice - feel like that used to be the standard but now it's more like 11 am or even 10 am! So that was great. The rooms themselves need a few updates, like new carpet; the room fan/furnace/AC was also a loud fan (was the same in both our room and our Auntie's room, so probably not just a one-off; and things like the desk chairs were super squeaky, LOL! I think the hotel is planning some major updates in December 2025, so we will look forward to those on our next stay! Great experience and our new hotel in Chicagoland.

Our stay was okay. I had a good stay previously with my husband and chose this hotel because of that. This time we got no waters (even though I booked it exactly the same way), someone started cleaning the room over us at 9am, and a cleaning person walked in our room without knocking. It’s still a nice hotel; it just won't be my 1st choice next time I'm in the area.

Stay was great - super clean - convenient location (was going to a concert at Union Center abt 30 mins away) everyone was very nice. Pool is out of service 'until further notice' tho - so if you're looking for a pool, best to call ahead.

The front desk service Anthony and another young lady (I don't remember her name). My husband and I arrived early for check in. They did everything to accommodate us to make our stay great I just want to say thank you to Anthony and the young lady who was assisting us . They changed our room. We were surprised and grateful. The following day my husband and I took a walk prior to us checking. I was checking out I was sweating prosperously not y did Anthony said that you need some water he offered a towel because I had paper towels on my face from wiping a sweat that meant the world to me that I didn't have to walk around with paper on my face while I'm having a personal summe

We stayed 4 nights and they never came to empty out our garbage or replace our towels during my entire stay. We call the main lobby and ask if they can empty the garbage on the 3rd night and they said someone would but they never followed through. The breakfast is decent.

The hotel is next to all the shopping and dining around the Woodfield Mall. You still have to drive as it’s not easy or safe to walk to the mall with the 12ft retaining wall you’d need to scale and the busy 4 lane road.

The location was good, which was close the mall and restaurants.

Super convenient location to freeway, clean and spacious room. Breakfast was solid!

We were in town for weekend shopping. The Woodfield Mall is in walking distance and there are many nicer restaurants in the area. The hotel was clean and quiet. This is a corporate area with lots of shopping nearby. It's a very clean and safe district.

Hotel was right next to the mall. Very short drive or a small walk to the Nordstroms side of the mall. Not a straight shot across though, unless you like jumping 15 feet or more into traffic. Many restaurants all a short drive away. Medieval Times is roughly 4-5 miles away. Took us about 7 minutes to get there due to traffic. Room was nice, clean, but not as spacious as the pictures made it seem. The large desk takes up a good chunk of floor space. Bed was comfortable. Bathroom was roomy and we had a walk in shower. My only minor issue was, I wish there was a second office chair or some kind of chair to use in the other side of the desk/table. We would definitely stay here again.

Very nice and friendly staff. Decent restaurant right next to the hotel. Close by shops.

This property is in the Woodfield mall, so it's close to everything.

Great option to stay close enough to the airport but in a really nice and quiet neighborhood. The hotel is close to a bus station wich is very convinient if you are looking public transportation to downtown Chicago, the hotel is also to a walkable distance to the mall and dining options. The hotel and room are very clean, the staff is really nice and friendly. The only bad thing is the shower curtain wich is very short and its a mess when you take a shower; other than that I would definitely recomend this hotel.

Quiet hotel with clean rooms and lobby, staff was professional during my stay. Didn't have to pay anything extra for parking and continental breakfast was included. Not that far to the allstate arena and airport. Plus a mall is right next door so you can walk over. While they do have a pool, no hot tub, which I prefer.

Perfect location nearby airport and shopping. Price is just right.

This property was clean and modern. The breakfast was always hot and delicious.

Conveniently located across the road from Woodfield Mall and lots of surrounding restaurants and shops. Very clean and well maintained hotel. Breakfast options were standard Hampton Inn options (scrambled eggs, sausage, potatoes, waffle maker, cereals, etc) but all tasted really good and were well stocked….No complaints, would definitely stay here again!

Clean room. Clean hallways and breakfast area. Breakfast was superb. Kind staff at front desk and breakfast mornings. Two night stay, breakfast both mornings = highly recommended. Pool is smaller but nice. Towels are thin and shower curtain was very short. Toilet paper offered is Angel Soft Professional and very thin. Very soft bed and comfy pillows. The air conditioner seemed to be off at night or maybe it was our unit. We keep the room super cold. Our room 415 had a few minor problems: TV remote didn’t work, shower head needed replaced, conditioner needed refilled, but #1 thing = the outlets were in bad condition. Plastic slide covers missing and difficult to keep items plugged in without falling out.

Comfortable room. Super friendly staff. great breakfast options. free wifi. location A+

Nice room. Lovely staff. Workout room is adequate. Breakfast could have provided options for dairy & gluten free. The towels were quite frayed and worn.

Good breakfast, staffs are nice, hotel is clean.

Breakfast was amazing! Staff was nice, rooms clean and water pressure for shower was great. Staying here again next month.

Wonderful front desk staff, clean very comfortable, terrific breakfast and great amenities

We stayed here when visiting family in the area and this will be our new go-to hotel! The people were wonderful all around, from Anthony on the night shift who welcomed me and my elderly Auntie and my two little boys (quite a crew, LOL!) and was so kind to us throughout our stay, to Jason at the desk in the morning who was also super friendly and helpful, to the maintenance guys and more. The main areas of the hotel are super nice and clean; the pool area was nice and warm which was SO nice - hate cold pools and pool rooms! The kids loved the pool and the water looked very clean. Breakfast was SO GOOD - lots of options, fresh waffles to make on the spot, always eggs and potatoes and sausage and they even had hot oatmeal ready to serve, which I don't see much, but loved. Breakfast also goes until 10 am which is AWESOME as we always seem to miss the breakfasts that end at 9 am. Also, checkout was at noon which is so nice - feel like that used to be the standard but now it's more like 11 am or even 10 am! So that was great. The rooms themselves need a few updates, like new carpet; the room fan/furnace/AC was also a loud fan (was the same in both our room and our Auntie's room, so probably not just a one-off; and things like the desk chairs were super squeaky, LOL! I think the hotel is planning some major updates in December 2025, so we will look forward to those on our next stay! Great experience and our new hotel in Chicagoland.

Overall, this was an average hotel. It was in a good location close to shopping and a lot of food choices. Area was quiet since it was in a corporate park. Check-in process was quick and easy. The room was average. Bed was comfortable, but the pillows weren't great. Bathroom door was very difficult to open and close. The floor carpet tiles weren't all adhered properly and a few kept coming up. Continental breakfast had limited options and staples like bananas or eggs were slow to be refilled or left empty some mornings. Not a necessarily bad stay, but I wouldn't recommend.