What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel offers a stair-free path to the entrance, well-lit paths, and features a smoke-free environment. However, it is not wheelchair accessible and has upper floors accessible only by stairs.

Where is the hotel located in relation to key landmarks?

The hotel is located in Civic Center, San Francisco, within a 5-minute drive of the Painted Ladies and Cable Car Museum. It is approximately 2.3 miles from Lombard Street and 3.1 miles from Twin Peaks. Nearby attractions include Van Ness Avenue (0.1 km), Louise Davies Symphony Hall (0.3 km), and San Francisco City Hall (0.4 km).

What are the hotel's policies regarding children?

Children are allowed at the hotel, but specific age policies for free stays are not mentioned.

Oak Hotel San Francisco - Immaculate Rooms

What guests think

At Oak Hotel, reviews highlight a very budget stay with a central, transit-friendly location but serious trade-offs, especially around cleanliness, noise, and basic room conditions that many guests found uncomfortable, inconsistent, and sometimes unsafe.

Many reviews report very poor cleanliness, including dirty rooms and bathrooms, stained or damaged linens, pests, strong odors, graffiti, and broken or missing items, with housekeeping and towel replacement often not performed. Rooms are frequently noisy with thin walls and street sound; some lack heating or have faulty windows, Wi-Fi can be unreliable, and amenities vary widely between rooms. Service feels mixed: several guests praise friendly staff and a helpful manager, while others note rude interactions, undelivered towels, a mistaken late-night entry by staff, weak issue resolution, and troubling security lapses; some also felt the immediate area rough and unsettling. Expect a very basic, low-cost stay with major compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

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Cleanliness

Reviews repeatedly describe very poor cleanliness: dirty rooms and bathrooms, stained or hole-ridden linens, pests and strong odors, graffiti, and broken fixtures, with housekeeping and towel replacement often not performed.

Related guest reviews

2

Jeremy

Feb 28, 2023

·

Stayed 1 night

Bugs in the bed, there was a used band-aid on the quilt when I arrived to the room, the microwave looked like it hadn’t been cleaned in 73 business years, the sheets had been used by prior guests to put out cigarettes/weed or God knows what, there was dog hair on my pillows and sheets upon arrival, the entire hotel smelled like piss, the sink was so old and run-down that whenever I used it, the water just went directly to the floor, there was graffiti on the bed frame, other hotel-stayers were clearly on crack, heroine or the likes. Overall, I genuinely feared for my life during my stay here and felt like I was in a prison.

4

alex

Mar 26, 2024

·

No cambiaban las toallas y las que me dieron estaban manchadas y llenas de agujeros. Los baños sucios. La habitación sucia y no la limpiaron ni un día. Se escuchaban peleas, gritos y ruidos por las noches en los pasillos.

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2

jonathan

Nov 3, 2024

·

Stayed 1 night

Beds were cleaned burnt bed covers broken bed, and the only ventilation was from the window. That was your AC window air. It was more like a trap house.

6

Baesick

Aug 17, 2024

·

Stayed 2 nights

오크 호텔 5년만에 다시 방문했는데 청결부터 너무 안좋았고 사람들하고 큰개들도 같이 생활하는데 충격을 받아서 앞으로는 이용하기 힘들것 같네요

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4

AuReyon

Mar 16, 2023

·

Stayed 1 night

The staff at the front desk were very nice but the rest of my experience was less than ideal. The lock on my room door was very flimsy and felt as though anyone could get it. The room was very dirty. The refrigerator and microwave had dust and sticky residue on them. The blanket on the bed had burn marks on them and the whole room smelt like urine. The communal bathroom had super sticky floors but they were cleaner than the bedroom. The other tenants were super loud all night long. They were playing super loud music, yelling at each other, and you could here them walking up and down the hall talking to each other. I only managed to sleep a couple hours the one night I stayed here. The price is nice and the staff are nice but I would not recommend staying here if you want a stress free and clean environment.

4

Rachel

Jan 4, 2024

·

Stayed 1 night

No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter

2

Andre

Aug 25, 2024

·

Stayed 1 night

The property was really really bad dirty dirty dirty graffiti all on the room walls sink broken refrigerator broken microwave broken bed broken holes in the drapes holes in the sheets and bedspread I took a video and pictures so I could submit them on my report I have another room reserved for the 27th of September I'm going to cancel it

2

Quentin

Sep 1, 2023

·

Stayed 4 nights

At this point, it shouldn't be considered as a hotel... I stayed in 3 different rooms during my stay and it was always the same observation : dirty, noisy and smelly. Orignally planned to stay 4 nights but in the end i painfully only spent 2 nights before running out of this establishment. Honestly the worst place i have stayed at in my life Only pro : staff was comprehensive and friendly

2

Renecia

Mar 15, 2024

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Together roaches everywhere from the shower to behind my bed by my sink it's very not clean there were things under the bed where people haven't swept at their housekeepers as well as they have bad customer service

4

Rachel

Nov 3, 2023

·

Stayed 5 nights

Not a clean place.

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Rooms

Many guests found rooms noisy with thin walls and street sound; some reported missing window panes, no heating or only window ventilation, small or awkward layouts, inconsistent in-room amenities, and unreliable Wi-Fi.

Related guest reviews

2

jonathan

Nov 3, 2024

·

Stayed 1 night

Beds were cleaned burnt bed covers broken bed, and the only ventilation was from the window. That was your AC window air. It was more like a trap house.

6

Joanna

Jan 19, 2023

·

Stayed 1 night

Small rooms and awkward bathrooms but I only stayed there to sleep not to hangout

4

Melissa

Feb 18, 2023

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Stayed 1 night

The walls were so thin you could hear people in the next room talking, no soap for the shower, no coffee for the coffee maker. For the price I would have expected better linens, nicer bed spread and at least some soap!

2

Araceli

Nov 1, 2023

·

First room they gave me had holes in walls. the second room was fine except i could hear the conversation of the people next door and they were talking and having sex until 4:30am. I had to go to the person incharge of hotel at the time and asked to talk to these people. They ended up leaving. the place was dirty and it smelled like crap. the rooms were cold and no heater around. didn't like it at all.

2

Quentin

Sep 1, 2023

·

Stayed 4 nights

At this point, it shouldn't be considered as a hotel... I stayed in 3 different rooms during my stay and it was always the same observation : dirty, noisy and smelly. Orignally planned to stay 4 nights but in the end i painfully only spent 2 nights before running out of this establishment. Honestly the worst place i have stayed at in my life Only pro : staff was comprehensive and friendly

2

Anthony

Nov 1, 2023

·

There was no window pane so I was unable to shut the window.

6

Bernard

Nov 20, 2023

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Stayed 1 night

The building is old and you can hear a lot of the noise outside your room. A manager actually walked into my room by mistake around midnight, waking me up. It is a cheap place to stay if you are on a budget.

4

Christopher

Feb 12, 2024

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Some rooms have coffeemakers, refrigerators, towels, or smoke detectors, or hair in the sink, but many don't. Your best guess as to which you will get. Many of the guests can be quite noisy.

8

Kenichi

Feb 6, 2023

·

Stayed 6 nights

The room was clean. The bed was good. The refrigerator was equipped in the room. The bathroom was good. The hotel location was good, since the area was close to the union square & the Moscone Center (roughly 15 min by walk). So, most of points were good. However, the vehicle noises from outside were not small. The room had no heating device, and room was a little cold, since it was February. This hotel is not perfect, but I guess it provides cost-effective stay for you.

6

Keith

Jul 1, 2024

·

Stayed 3 nights

My stay at this hotel was fine for a kind of place that it is. Low budget. However the Internet failed to operate for three days even being given a passcode. The service was non-functioning. My only complaint. Even a low budget place should have Internet

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Service

Feedback is mixed: several guests praise friendly, accommodating staff and a helpful manager, but others report rude interactions, a mistaken manager entry at night, undelivered towels, unresolved issues, and security lapses like keys given to non-guests.

Related guest reviews

10

Daniella

Dec 6, 2023

·

Stayed 1 night

Manager is great

4

Rachel

Jan 4, 2024

·

Stayed 1 night

No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter

10

Rachel

Nov 22, 2023

·

Thank you for accommodating me. I appreciate the improvements. Will stay again the next time I’m in San Francisco. Thank you!

8

Miguel

Mar 9, 2023

·

Stayed 5 nights

Friendly customer service

10

Aleksis

Aug 15, 2023

·

Stayed 5 nights

Very kind staff and very convenient

8

Herman

May 2, 2023

·

Stayed 2 nights

Great staff made up for the facilities. A relative bargain in a very expensive coty.

6

Bernard

Nov 20, 2023

·

Stayed 1 night

The building is old and you can hear a lot of the noise outside your room. A manager actually walked into my room by mistake around midnight, waking me up. It is a cheap place to stay if you are on a budget.

4

Harriet

Oct 13, 2023

·

Stayed 1 night

The neighborhood seemed quite deteriorated, with a noticeable presence of individuals engaged in drug use, which left us feeling uneasy. There was also very loud music being played from a car at the earlier hours in the morning. While the room met our expectations, it was disappointing that there were no towels, and were never delivered, even though we were told they were in the laundry and they would bring them to our room. However, aside from this issue with the towels, the staff were friendly and accommodating, allowing us to store our bags during the day.

2

Clifton

May 18, 2023

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Stayed 3 nights

horrible the owners were very rude

6

Keith

Jul 1, 2024

·

Stayed 3 nights

My stay at this hotel was fine for a kind of place that it is. Low budget. However the Internet failed to operate for three days even being given a passcode. The service was non-functioning. My only complaint. Even a low budget place should have Internet

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Location

Generally convenient near transit, Civic Center, Union Square, and Moscone, though the immediate area feels rough with visible drug activity and can feel unsettling.

Related guest reviews

6

Alistair

Sep 4, 2024

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Stayed 3 nights

Property is close to transportation and civic center

6

Mitchell

Sep 11, 2023

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Stayed 2 nights

Not any places to eat mear.

8

David

Sep 17, 2023

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Stayed 2 nights

Untidy and rundown hotel but the property overall was fine for what we paid and the location.

8

Lance

May 22, 2024

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Stayed 1 night

The property was in a great location

10

Antwane

Sep 9, 2023

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Stayed 1 night

I had an amazing experience the staff was great the room was clean and besides being in a high traffic area everything was fine.

10

Yanling

Feb 4, 2024

·

Stayed 1 night

convenient

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8

Kenichi

Feb 6, 2023

·

Stayed 6 nights

The room was clean. The bed was good. The refrigerator was equipped in the room. The bathroom was good. The hotel location was good, since the area was close to the union square & the Moscone Center (roughly 15 min by walk). So, most of points were good. However, the vehicle noises from outside were not small. The room had no heating device, and room was a little cold, since it was February. This hotel is not perfect, but I guess it provides cost-effective stay for you.

4

camilla

Sep 16, 2023

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Stayed 2 nights

You get what you pay for... Its in a convenient location though.

6

ton

Jul 30, 2023

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Stayed 3 nights

Good location

4

Harriet

Oct 13, 2023

·

Stayed 1 night

The neighborhood seemed quite deteriorated, with a noticeable presence of individuals engaged in drug use, which left us feeling uneasy. There was also very loud music being played from a car at the earlier hours in the morning. While the room met our expectations, it was disappointing that there were no towels, and were never delivered, even though we were told they were in the laundry and they would bring them to our room. However, aside from this issue with the towels, the staff were friendly and accommodating, allowing us to store our bags during the day.

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Dining

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Oak Hotel

About this property

Location

Room options

Economy Room, 1 King Bed

Economy Room, 1 Queen Bed

Standard Single Room, 1 Bedroom (Shared Bathroom)

Guest reviews of Oak Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Oak Hotel