Name: Garner Hotel Brockton - Boston by IHG
Address: 405 Westgate Drive, Brockton, Massachusetts, United States of America, Brockton, Massachusetts, US
Price range: US$102–US$311 per night
Rating: 8.2

What guests think

At Holiday Inn Express Boston Brockton by IHG, guests repeatedly praise friendly staff, comfortable beds, and a convenient location near malls, highways, and local venues, while noting that the property feels dated and some rooms need maintenance.

Cleanliness feedback is inconsistent, with recurring reports of musty or smoke odors, stained carpets, and occasional pests, alongside many mentions of tidy rooms. Several guests experienced weak shower pressure and other in-room issues, as well as slow check-in, reservation mix-ups, and deposit or billing concerns. Breakfast is convenient but uneven, and some mention long walks to the elevators and concerns about the surrounding area at night. Expect basic comfort with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool feedback is mixed; some enjoyed it, while others found it cold, over-chlorinated, or poorly monitored. Elevators are far or slow, and there are occasional issues with doors, and ice or vending machines.

Related guest reviews

6

Norhanah

16 Mar 2025

·

Stayed 1 night

The first room we had has broken AC but they’re kind enough to move us in another room. They should have regular check on the rooms specifically with AC. I supposed to get some rest right after checkin in because I worked overnight but have to wait and deal with maintenance and transfer to other room after unpacking already our things. Pool is heated but they dont even have life guard in there or at least someone to keep it safe for kids. Other guests jumping, shouting and doing wristling on pool even with other guests around which is so inconvenient and unsafe for others. Facility is near mall though which is a plus but the hotel itself needs major renovation and maintenance.

8

Wei

21 May 2025

·

Stayed 3 nights

very slow elevator

10

Tammy

1 Sept 2024

·

Stayed 1 night

Some of the vending machines were not working but the rooms were great and the staff were awesome.

6

DONALD

5 Mar 2025

·

Stayed 4 nights

Ice machine not working on 3rd floor for 4 nights

10

Gail

9 Feb 2025

·

Stayed 1 night

Loved the price, pool, and breakfast included. The only thing we didn't like was that the elevators were way too far from the front desk.

6

BRandy

14 Jul 2024

·

Stayed 1 night

Staff was accommodating and welcoming. Rooms are ok. Pool was freezing and so over chlorinated we couldn't swim. Breakfast was excellent. Average experience for an average price.

10

Cassandra

1 Apr 2023

·

Stayed 1 night

Loved the fitness room and pool

8

Thomas

28 Jun 2025

·

Stayed 1 night

The door “entrance one”, The door did not lock when closed. This was after hours. Guys hanging out under overhang at the main entrance smoking pot.

8

DONALD

5 Mar 2025

·

Stayed 1 night

Elevators too far apart for handicap occupants as myself and wife...facility is not updated.

6

Alcioneide

19 Nov 2023

·

Stayed 2 nights

The room smelled like shrimp. Pool wasn’t heated like it says in the website.

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Cleanliness

Cleanliness is inconsistent: many guests report very clean rooms, but others cite musty or smoke odors, stained or dated carpets, dirty tubs, and occasional pests.

Related guest reviews

6

Kimberly

27 May 2025

·

Stayed 1 night

One night stay at this location. Overall, it was ok just for the short stay. However, the hotel needs a lot of upgrading. I wasnt pleased with the cleanliness. There were mice droppings in the cabinets in the dining area. The rooms was t comfortable.

2

Julien

18 Nov 2023

·

Stayed 2 nights

the hotel had ticks and my brother got bitten and I have pictures

4

Alisha

24 Jun 2025

·

Stayed 2 nights

Bathtub was old and had hair in it. Found an old french fry and a toy car just under the bed skirt. The room smelled bad and I ended up buying some air freshener. It was hard to regulate room temperature and the breakfast buffet was just ok. Couldn’t really eat it due to dietary restrictions.

2

Ashley

4 Oct 2024

·

Stayed 1 night

Smelly room dirt sheets

2

Elsie

25 May 2025

·

Stayed 2 nights

Room was dirty and tubs were yellow. Was told tubs were 13 years old by manager and they couldn’t get any cleaner. Housekeeping did not come to clean and non smoking floor definitely had smokers. Wouldn’t recommend

10

Lissette

14 Apr 2024

·

Stayed 1 night

It was very clean.

6

Robert

9 Jun 2025

·

Stayed 2 nights

The bed was amazingly comfortable Room was clean The only drawback was the room had a terrible musty smell that was being masked by the AC being set for 60 degrees that made the room very cold. If we turned it down the musty smell was overpowering The room needs to have the carpets removed and either new carpet or tile floors

4

Lee

27 Jul 2025

·

Stayed 1 night

The room, while clean, smelled of cigarettes. Even the bedding smelled of it. The smell was so strong I had a hard time sleeping.

10

Tonya M

5 Aug 2024

·

Stayed 2 nights

Fleas! Literally got eaten alive by them need to have better pest control if your going to allow pets

2

Ken

19 Jul 2023

·

Stayed 1 night

This hotel is disgusting! The walls of our room were filthy! Blood stain on the carpet. Wallpaper was peeling of the walls in the room. I dont know where they took the pictures to post on their site but i know they were not on thier physical property! They should be ashamed!!

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Rooms

Beds are generally comfortable, but rooms and bathrooms feel dated or small, with recurring issues like weak shower pressure, broken fixtures or old TVs, occasional noise, and limited in-room charging.

Related guest reviews

6

Tingting

29 May 2023

·

Stayed 1 night

I can hear voice from neighbor room.

6

Richard

8 Sept 2025

·

Stayed 1 night

Water pressure in the shower was a trickle at best.

2

Bernadin

8 Dec 2023

·

Stayed 2 nights

The toilet did not throw. The sink clogged. The worst shower I’ve ever used in our travel. The bathroom counter was dirty. The heather gave off cool hair. No thermostat to control it. If there was one, we could not find it. Wifi wasn’t working properly. We left the hotel to spend our second night in the bench @ the airport instead. @ least, there are clean bathroom. The worst experience ever and it was our first time with Expedia!

6

Andrew

18 Sept 2024

·

Stayed 1 night

This property is not up to the national standard of Holiday Inn Express & Suites. Room needed updating. Breakfast was marginal. There are no USB charging ports anywhere in the hotel …not in the rooms or public areas. In today’s multi-device world, we need to be able to charge devices quickly and conveniently.

8

Marlene

7 Jul 2025

·

Stayed 1 night

Stayed in room 204. The room is dated and needs updating. The wall paper in the room is with stain and looks to be like its peeling. The furniture that holds the fridge is damaged or looks to be chipped. The bathroom tub looks to need to be replaced as the tub bottom looks like it as water stained or needs to be painted. The bathroom is very small. The bed is comfortable and the pillows are comfortable. The room needs more lighting. Breakfast was horrible. The eggs per my daughter tastes raw. The apple juice was nasty and OJ was watered down. The pancake my daughter spit out as it was awful. The breakfast sausages were good.

6

Elizabeth

3 Sept 2024

·

Stayed 3 nights

The room was on the first floor with the window facing the parking lot and the cutains were sheer, you could see into my room from the parking lot. (I used a hair tie to hold together the decorative panels on the sides of the window which did not close over the window.) The doors to some of the working areas were left open and they were very dirty- the industrial laundry area, a space that had some sort of ventilation, storage areas. The back door to the rear parking lot that normally would require a room key to open was just open, so not very secure. The room itself was clean and breakfast was good. Staff was friendly. Location was very convenient for the event we came for at Campanelli Stadium.

6

Gabriel

23 Aug 2025

·

Stayed 1 night

Room was clean. Could not shower. There was no water pressure and the shower won’t was not working right.

8

Joseph

21 May 2024

·

Stayed 2 nights

Overall the experience was good. There were three things that prevented me from giving my review a higher score. First, the shower water pressure was not very strong. Second, the drain in the tub was clogged with what seemed like many, many, many past guests hair. Third was the overall outdated appearance of the room.

2

Hervens

28 Jan 2024

·

Stayed 1 night

Old tv , no water

6

Robert L

6 Jul 2024

·

Stayed 2 nights

Stayed for 2 nights while visiting family in Massachusetts for the 4th of July holiday. Had to walk full length of hallway with bags to get to elevator and then full length back to get to our 2nd floor room when the staff could have just told us our room was just up one flight of stairs from lobby. Room very outdated. Some furniture was broken and bathroom sink had crack covered with duct tape. 2nd day of stay I was working remotely in my room and was interrupted 3 times by housekeeping thinking we were supposed to be checking out because they had the wrong room. They tried entering the room twice. Had to call front desk requested them to give me privacy. Bed was nice and comfortable and room was very cool which was nice. TV was outdated and remote control broken. I’ve had better visits at Holiday Inn in the past so was a little disappointed with this stay. Hopefully just an anomaly.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, but service reliability varies with slow or stressful check-in, reservation or billing/deposit issues, and inconsistent housekeeping or respect for do-not-disturb.

Related guest reviews

2

Elizabeth

26 Jul 2024

·

Stayed 3 nights

Front desk person told us our room type we reserved were sold out and because reservation was made through expedia and not their website, our reservation could not be honored. He told us we would have to find another hotel. We checked their website and it allowed us to make a new reservatio. for the same days at a higher rate. So we fought back to get the room we reserved because we had already drove 12 hours. It took the kid an hour to figure it out. No supervisor when we checked in or checked out. I left my contact info and no supervisor called. Also having onsite laundry and cleaning staff congrate by elevator when its checkout period was annoying.

6

Elizabeth

8 Sept 2024

·

Stayed 1 night

The stay overall was wonderful and relaxing. Easy parking & check in. The only complaint was housekeeping rushing us out of the room in the morning. They were knocking every 5 minutes and just barging in, despite the door sign and several times being told to come back after checkout.

8

Ann

23 Jun 2025

·

Stayed 1 night

The front desk associate remembered my name and called me when a room was available early! The staff were all friendly and helpful.

2

Rose-clardia

17 Jun 2025

·

Stayed 1 night

The front Dest staff was rude and had attitude the entire time and weren’t able to check in until late late

10

Sionne

26 Jul 2023

·

Stayed 2 nights

Everything. I stays here alot. My only concern is tha I didn't get back my security deposit, $50.00 from this recent trip and before. Beside that Everything is fine.

10

Thomas

18 Sept 2025

·

Stayed 1 night

Great service at check in! Overall a nice place to stay the night.

6

Kaitlyn

1 Jun 2025

·

Stayed 1 night

Check in process was time consuming, no rooms available until late.

2

LaToyja

3 Jun 2025

·

Stayed 1 night

Upon arrival, I was charged a second time for the room. After confronting the worker he stated he couldn’t see a charge. I showed proof of purchase, manager was not around. Called left VM for manager, no call back. Called again and advised her the situation.

10

Tykisha

24 Jan 2025

·

Stayed 1 night

Kelly and the staff always provide a great customer service experience. Kelly specifically is always personable and welcoming, which makes the check in experience, a very natural "experience", I'd recommend this hotel to my friends & family hands down because of her service!

6

Danielle

2 Jun 2025

·

Stayed 1 night

Had a rude phone call from desk prior to check in demanding that I pay immediately or my reservation would be canceled, even though when I originally booked I was to pay upon check in. Beds were comfortable. Breakfast was good. Couple of tray hairs throughout the room/bed but it happened. My biggest issue was the rude phone call.

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Location

Convenient to Westgate Mall, highways, Stonehill/Campanelli/Gillette events, and within an easy drive of Boston; some guests noted traffic noise and concerns about the surrounding area at night.

Related guest reviews

8

Nuala

22 Jul 2025

·

Stayed 2 nights

We used this hotel as it was 10 mins away from the stadium . Check in was good

8

Sophia

16 Jul 2025

·

Stayed 3 nights

The location was very convenient.

10

Chris

18 Jul 2023

·

Stayed 2 nights

Easy to get to. It was centrally located to where we were going. The only downfall was, you could hear the traffic from the main highway.

8

melissa

9 Aug 2025

·

Stayed 2 nights

30 minutes from downtown Boston. Quiet. Nice staff.

6

victoria

24 Aug 2025

·

Stayed 1 night

Overall the property itself was clean not too much interaction with staff other than check in. The flooring can use a bit of updating. Don’t really see many carpets in rooms anymore. Over years it becomes unsanitary. Our room was not ready when arrived at 4:40 when check in was at 3. We only waited 10 minutes so not a deal breaker for staying again. The biggest issue was the area around the hotel. We came back to hotel after a concert at 1:30 AM and cars were racing down the road, one coming head on to our car where they almost collided with our car and at the same time another car tried to make a I turn. The highlight was the ihop across the street for breakfast, updated ad very clean. The food was terrific. We stayed there for the price because the hotels closer to the venue were almost double and triple the price but after that if I had to stay in Massachusetts I would would definitely pay the extra money for safety reasons

8

Rolanda

21 Aug 2024

·

Stayed 4 nights

The location was ideal being located within walking to Westgate Mall

8

Christy

27 May 2025

·

Stayed 2 nights

Our stay was for a nearby soccer tournament. The room was clean, newer bedding, soft pillows. The curtains and wallpaper needs updating. The breakfast buffet was pretty good, well stocked. Location to a shopping mall and fast food restaurants are a bonus! Close to highways.

8

Michele

11 Jun 2023

·

Stayed 1 night

So nice having lots of options for food/coffee and a grocery store so close

8

Carlos

16 Aug 2025

·

Stayed 1 night

Great location.

8

Wim

23 Jun 2024

·

Stayed 2 nights

Nice place which we used as base for visiting Boston by public transportation

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally appreciated for variety and convenience, but quality and upkeep are inconsistent, with reports of cold or subpar items and occasional outages of coffee, juice, or equipment.

Related guest reviews

10

J T

21 Aug 2023

·

Stayed 1 night

Breakfast staff left a bit to be desired. Both coffees ran out and staff had been advised by several and still delayed bringing more out. Likewise the cooler with milk and other items was empty well before breakfast was over. Not sure if it is under staffing or lack of supervisory review of existing staff. Pancake machine being out of operation was a disappointment, likewise the scrambled eggs tasted like they were infused with chemical. Whoever felt like a superhero and wrote the commercial ‘I did stay at a holiday inn express’ definitely did not stay at this location. This weekend.

10

Joyce

17 Aug 2025

·

Stayed 1 night

I thought the bed was comfortable - the bathroom and room were very clean. The soap and lotion dispenser were almost empty but after speaking with the front desk, Antonio was quick to bring new ones. The phone didn't work so the front desk added to the maintenance list as we were checking out. The breakfast was ok. The potatoes were not hot and didn't have a lot of taste. The cinnamon danish was very good. The small pancakes were good too - just enough. The only thing that was hard for me is the long walk to the elevator to get to the 2nd floor. I don't think there is any way to change this, but I've never seen elevators so far from the lobby area. Overall, it was a very good stay.

8

Alexandria

1 Aug 2023

·

Stayed 2 nights

The front desk staff were very helpful and friendly, as well as the staff putting out the breakfast. They were friendly and nice, they made sure everything stayed stocked during breakfast, the options were pretty good too.

4

Alisha

24 Jun 2025

·

Stayed 2 nights

Bathtub was old and had hair in it. Found an old french fry and a toy car just under the bed skirt. The room smelled bad and I ended up buying some air freshener. It was hard to regulate room temperature and the breakfast buffet was just ok. Couldn’t really eat it due to dietary restrictions.

6

Melisha

6 Aug 2024

·

Stayed 1 night

Continental breakfast was horrible, bathroom was very clean

10

Donna

25 Aug 2025

·

Stayed 1 night

Everything was great. The room was clean, the bed was comfortable and the continental breakfast hit the spot!

10

Lora

28 Jun 2025

·

Stayed 2 nights

Excellent breakfast choices.

4

Trey

22 Dec 2023

·

Stayed 1 night

Somewhat rough area and poorly painted. Breakfast food was very bad and all the tables and floors were really dirty. Not a place I will return to.

10

DEADRA

15 Sept 2024

·

Stayed 2 nights

Seemless check-in and out. Friendly desk staff. Super comfortable bed. Clean and quiet room. The decor could use some updating with chios of wood missing from the woodwork and some peeling paint, but nothing that detracts from the usability of the room. Bathroom was a bit tight, but the shower was HOT with good pressure. Complimentary breakfast was hot and fresh with a nice selection of options.

10

Lilliane

15 Jul 2024

·

Stayed 1 night

Great breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$87
March	US$108
April	US$113
May	US$132
June	US$163
July	US$148
August	US$155
September	US$146
October	US$150
November	US$126
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $171	17 $128	18 $196	19 $214
20 $106	21 $120	22 $125	23 $127	24 $121	25 $202	26 $201
27 $138	28 $138	29 $138	30 $138

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $249	3 $311
4 $102	5 $129	6 $129	7 $127	8 $134	9 $249	10 $249
11 $128	12 $126	13 $122	14 $122	15 $112	16 $272	17 $249
18 $114	19 $132	20 $128	21 $129	22 $163	23 $238	24 $239
25 $108	26 $117	27 $118	28 $118	29 $122	30 $236	31 $249

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Suite, 1 King Bed (Additional Living Area)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Garner Hotel Brockton - Boston by IHG

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