Name: Holiday Inn Express Hotel & Suites Charleston - North by IHG
Address: 2435 Elms Center Road, Elms Plantation, South Carolina, United States of America, Charleston County, US
Price range: US$89–US$219 per night
Rating: 9

What guests think

At Holiday Inn Express Hotel & Suites Charleston - North by IHG, guests often praise friendly staff, clean comfortable rooms, and a generally satisfying breakfast, but note inconsistent pool and gym upkeep plus occasional noise and room maintenance issues.

The North Charleston location is easy to reach and generally quiet, though several reviews mention it is a drive from downtown. Operational hiccups appear in a minority of stays, including housekeeping entering early, delayed responses at reception, or surprise deposits. Overall, expect a comfortable, value-focused stay with solid basics and occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and a fitness room are available, but multiple reviews report dirty water, debris, and equipment problems, plus occasional closures. Several guests also noted dim parking areas and limited vending, ice, or laundry availability.

Related guest reviews

8

Edward

4 May 2025

·

Stayed 1 night

the pool was not open

8

Lanae

16 Sept 2023

·

Stayed 5 nights

Outside seating area only 2 chairs.

8

Cherrica

27 Apr 2025

·

Stayed 3 nights

I liked that the front desk personnel and housekeeping services were very nice! Room was very clean. What I did not like is my TV was not programmed and I was told maintenance said they did not have the proper piecing for the new tv. I also did not like as I wanted to wash clothes, one lady had the washer and dryer literally the entire day and the front desk said there was nothing they could do about it.

8

William

15 Sept 2024

·

Stayed 2 nights

Need more lighting in the parking lot

10

Holly

14 Aug 2025

·

Stayed 3 nights

My mother and kids stayed here during our family trip to Charleston. Rooms were spacious and clean. There is a pool and fitness center plus a help yourself coffee bar in the lounge. The staff was exceptionally friendly and helpful.

2

Michelle

27 Apr 2025

·

Stayed 2 nights

My room had a smell. It looked like upgraded furniture in an old room. The air/heater was not central and the fan kept blowing the curtains. The front desk person told me the ice machine was on floor 3 (I was on floor 4) and that there were no vending machines working. The desk person told me if I wanted a beverage I should go to the gas station " it's just over there" you can walk and she pointed.

10

John

3 Dec 2023

·

Stayed 3 nights

Property was very clean. Staff was excellent. Breakfast was the best I’ve had at a hotel in a while. Only negative was the parking lot was extremely dark. The street lights were also out. I personally had no issues, but could be a problem for some guests. Stayed 3 nights and it was a great experience.

8

Sheila Mahoney

9 Apr 2025

·

Stayed 2 nights

Very clean rooms, decent breakfast, clean gym. The outdoor pool was dirty. When asked we were told that no one is there to clean it over the weekend, just during the week. There was no iron or blowdryer in the room. We could not connect our Mac to the free wifi and front desk gave us a number to call but no one answered.

8

Taylor

18 Jul 2025

·

Stayed 3 nights

The pool and the fitness center were in unacceptable condition. The pool was dirty, lots of leaves and debris with slightly greenish water. The fitness center was dirty. The floor needed to be mopped, and the carpet mat was so dirty it left my hand black and stuck with dirt and sand when I did pushups. Lastly, the treadmill could have severly injured me. I was running at a good pace, and it shut off mid stride. Luckily, I was able to react in time, but there was clearly some type of electrical malfunction. When I brought this to the attention of the front desk the reply I got was "Oh, well nobody has complained before." I couldn't believe my ears. This is why I rated service with 1 star. Unfortunately, other than that girl, the staff was amazing, but I just can't let that slide, she ruined it for everyone.

8

Nancy

1 Jun 2025

·

Stayed 3 nights

The staff were very nice, breakfast was good, bathtub had mold, toilet seat was peeling, pool not very clean/inviting. Just a good visit.

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Cleanliness

Rooms are frequently described as very clean, with housekeeping appreciated. A few reviews noted issues such as bathroom mold, odors, or an occasional pest.

Related guest reviews

10

shane

30 Nov 2025

·

Stayed 3 nights

Room was very clean and staff were very helpful

10

Tabitha

26 Apr 2025

·

Stayed 2 nights

Check in/out was quick and easy and staff was very kind! Daily Breakfast was great. Facilities were very clean and up to date. Housekeeping was excellent and very appreciated.

10

Holly

14 Aug 2025

·

Stayed 3 nights

My mother and kids stayed here during our family trip to Charleston. Rooms were spacious and clean. There is a pool and fitness center plus a help yourself coffee bar in the lounge. The staff was exceptionally friendly and helpful.

2

Michelle

27 Apr 2025

·

Stayed 2 nights

My room had a smell. It looked like upgraded furniture in an old room. The air/heater was not central and the fan kept blowing the curtains. The front desk person told me the ice machine was on floor 3 (I was on floor 4) and that there were no vending machines working. The desk person told me if I wanted a beverage I should go to the gas station " it's just over there" you can walk and she pointed.

10

Christopher

16 Jul 2025

·

Stayed 1 night

Friendly staff and very clean rooms

8

Abigail

7 Jun 2025

·

Stayed 1 night

Everything was good! Clean, spacious, great breakfast, just had one cockroach in the room when i woke up this morning

6

BRENDA MARIA

30 Apr 2025

·

Stayed 4 nights

The smell of rank pillows and sheets

10

Chrissy

28 Nov 2025

·

Stayed 6 nights

Clean rooms and friendly staff!

8

Nancy

1 Jun 2025

·

Stayed 3 nights

The staff were very nice, breakfast was good, bathtub had mold, toilet seat was peeling, pool not very clean/inviting. Just a good visit.

10

Richard

8 Jun 2025

·

Stayed 4 nights

We were very pleased with our room. It was very clean. The breakfast offered was excellant. The staff very friendly. We would definetlystay again and recommend.

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Rooms

Rooms are generally comfortable and often spacious, with good beds and quiet stays for many. Recurring downsides include noise from doors or common areas and occasional maintenance issues like AC, TV setup, bathroom ventilation, or Wi‑Fi connectivity.

Related guest reviews

10

Linda

11 May 2023

·

Stayed 3 nights

The only complaint is the doors slam shut.

8

Adam

10 Jul 2024

·

Stayed 2 nights

The only reason I did not give 5 stars is the AC in the room really had a hard time keeping up with the heat. We had to go buy a fan.

8

Cherrica

27 Apr 2025

·

Stayed 3 nights

I liked that the front desk personnel and housekeeping services were very nice! Room was very clean. What I did not like is my TV was not programmed and I was told maintenance said they did not have the proper piecing for the new tv. I also did not like as I wanted to wash clothes, one lady had the washer and dryer literally the entire day and the front desk said there was nothing they could do about it.

10

Holly

14 Aug 2025

·

Stayed 3 nights

My mother and kids stayed here during our family trip to Charleston. Rooms were spacious and clean. There is a pool and fitness center plus a help yourself coffee bar in the lounge. The staff was exceptionally friendly and helpful.

8

Ray

10 Sept 2023

·

Stayed 1 night

Very noisy in building- doors slamming, hear people walking above.

10

Whitney

6 Apr 2025

·

Stayed 2 nights

We would definitely stay here again. The beds and pillows were very comfortable, which is my 2nd top priority. My 1st is cleanliness. Our room was very clean. The bathroom was a little ran down. All employees we interacted with were friendly.

8

Sheila Mahoney

9 Apr 2025

·

Stayed 2 nights

Very clean rooms, decent breakfast, clean gym. The outdoor pool was dirty. When asked we were told that no one is there to clean it over the weekend, just during the week. There was no iron or blowdryer in the room. We could not connect our Mac to the free wifi and front desk gave us a number to call but no one answered.

10

Sara

17 Mar 2024

·

Stayed 2 nights

This was probably one of the nicest rooms we've had in a while. My only complaint was the mattress was too soft. We stayed in a 2 queen suite with the pull out sofa. I let them know we would be using the sofa bed and they had it clean with sheets ready in our room. The room was handicap accessible, not at our request, but I did enjoy the larger bathroom and everything at a lower height because it was easier for the kids to reach. We didn't try the breakfast because we were in town visiting family, but will definitely use this hotel again the next time we are in town.

6

Daniel

3 Jan 2025

·

Stayed 7 nights

The bathroom does not have an exhaust fan. When you take a hot shower the room fills up with steam. Also this was the loudest room I’ve had. Some kind of outside noise all night long .

6

Michael

24 Sept 2023

·

Stayed 1 night

We got room 213, within earshot of, well, everything. Could literally hear voices from the lobby. The thwack of the sliding door in the lobby all night. The elevators. It was next to impossible to sleep, which had kind of been the point of getting a room in the first place.

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Service

Service is widely praised as welcoming and accommodating, with smooth check-ins and helpful front desk support. Isolated complaints mention slow or curt interactions, housekeeping entering despite signs, or miscommunication about room types or deposits.

Related guest reviews

10

Shane

7 Apr 2025

·

Stayed 3 nights

We were in town for the Cooper River Bridge Run and on the morning of the race we have to leave at 6am to get to the start on time. The staff were so kind to put out a table of bananas, oranges and waters for the participants. That was so considerate since breakfast wasn’t served until 6:30. I appreciate the extra thought for the racers. It was simple but you can tell how much they care for their guests. The staff was engaging with all the guests every time we came in. It’s been a while since I’ve seen a hotel staff this friendly. Thank you for your kindness. We’ll see you next year

10

Rory W.

8 Jul 2025

·

Stayed 1 night

The staff was friendly and efficient. I checked in very late and they had my room key ready as soon as walked in, luke they were awaiting my arrival.

10

Loren

28 Jul 2025

·

Stayed 1 night

Great property with exceptional staff members always willing to help. Breakfast was one of the best we have ever had at a hotel. If we visit Charleston again, we would definitely stay at this property!

8

Mary

3 Jun 2025

·

Stayed 1 night

The front desk allowed me to check in early which was really helpful.

10

John

1 Aug 2025

·

Stayed 2 nights

Staff is very friendly.

4

Brandon

13 Jan 2025

·

Hotel and room was clean. Toilet was clogged on arrival and I was handed a plunger and told to plunge it myself. Also phone in the room didn’t work.

8

Owen

30 May 2024

·

Stayed 3 nights

All and all a pleasant stay - towels and wash cloth weren’t always replaced with equal quantities. Special thanks to Keisha at the front desk, who was so welcoming 👍

6

Morgan

28 Jul 2025

·

Stayed 1 night

I loved that the hotel was nice from the outside looking in but they had just lost power before we checked in and nobody told me on the phone when I was heading to the hotel and then the staff was very mean and rude for me asking how long until the power was going to be on

8

Sandra

9 Jun 2024

·

Stayed 3 nights

We had to cut our stay short 1 day. On our final day the HSKP unlocks our room, without knocking, walks in and starts cleaning! We were still getting dressed. I was in the bathroom and she walks right in with me! WHAT! WHO DOES THAT! i went to the front desk and asked, is this normal practice for you? In shock m, the young man stated NO MA'AM. Other than that very awkward and uncomfortable moment, the stay was great!

8

Tracy

7 Sept 2025

·

Stayed 3 nights

The man at the counter was amazing his name was Don. Our a/c wasnt working he got us ficed right up. My inly complaint wa when were changing rooms the housekeeper manager was a little testy, as we carried some hangers and towels from old room to new room and she she demanded the hangers feom the new room so they could have for old room. Then the next day we didn't want our room cleaned and i asked for some new towels and she demanded the dirty towels. I get people steal but not all of us do ao i felt shw was a little agressive. Otherwise everything was great. Even a sweet little calico cat mascot in the parking lot they said they have taken care if for over 9 years. She was a cutie!

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Location

Convenient North Charleston base that is easy to access and typically quiet, with dining nearby and some walkable options. Several guests mention it is 20–30 minutes from downtown attractions.

Related guest reviews

10

Carol

2 Sept 2024

·

Stayed 2 nights

Great location. Clean room. Beds slept great! Lots of storage. Front desk staff super friendly and so helpful. Rebooked for next trip before we left.

10

William

23 Sept 2024

·

Stayed 1 night

The rooms were clean and the hotel was centrally located.

10

Susan

6 Apr 2025

·

Stayed 3 nights

This property in North Charleston was very quiet, affordable and staff were pleasant. It was a little too far from my daughter at CofC but wasn’t a deal breaker.

10

Robert

16 Oct 2023

·

Stayed 2 nights

It was perfectly located to where it needed to go and I could visit downtown Charleston as well.

10

Jeremiah

25 Aug 2024

·

Stayed 3 nights

The continental breakfast was amazing! Room was quiet and the hotel was within walking distance of several fast food restaurants. I would stay here again!

10

Andrew

10 Jun 2025

·

Stayed 3 nights

Wry clean and quiet and in a great location

6

Faith

15 Nov 2025

·

Stayed 1 night

I don’t think this deserves the 9.2 rating it has. They stopped filling up any breakfast items early. So we weren’t able to eat much. The front entrance smelled like smoke and the facility was just average. 30 minutes from downtown. I can say there are better options in West Ashley.

10

Deangelo

21 Feb 2025

·

Stayed 4 nights

Great for my work route at Moncks Corner

10

Karen

19 Dec 2022

·

Stayed 1 night

This location is private, quiet, clean, and just the perfect location to get away!!

10

Joseph

31 May 2024

·

Stayed 1 night

Next door to MUSC medical center. Live three hours away and we had a7:30 appointment. Served our purpose.

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Dining

Complimentary breakfast draws many positive comments for selection and taste. However, several reviews report repetitive options, items not replenished, timing mismatches, or occasional quality issues.

Related guest reviews

10

Sandra

8 Apr 2025

·

Stayed 7 nights

The people at the counter were amazing. The breakfast was alai wonderful

8

Dillion

3 Sept 2023

·

Stayed 2 nights

Everything about this property was excellent except for the breakfast. The breakfast leaves a lot to be desired.

10

Loren

28 Jul 2025

·

Stayed 1 night

Great property with exceptional staff members always willing to help. Breakfast was one of the best we have ever had at a hotel. If we visit Charleston again, we would definitely stay at this property!

8

Denise

30 Jan 2025

·

Stayed 2 nights

Breakfast was not so good and the sink drained very slowly

6

Faith

15 Nov 2025

·

Stayed 1 night

I don’t think this deserves the 9.2 rating it has. They stopped filling up any breakfast items early. So we weren’t able to eat much. The front entrance smelled like smoke and the facility was just average. 30 minutes from downtown. I can say there are better options in West Ashley.

10

David

18 Aug 2025

·

Stayed 1 night

Breakfast was good, staff was great, room clean

8

Roger

15 Sept 2025

·

Stayed 1 night

The breakfast advertised was to serve at 6AM, we had to wait till 6:30, causing my men to be late to work.

6

Melissa

22 Sept 2024

·

Stayed 1 night

The beds were great, Pillows were amazing. The morning staff was not the friendliest. The breakfast had several cinnamon rolls that were covered in mold. My kids ate mold…. I went up to the rest of the breakfast buffet and found the majority had mold on them. The breakfast staff brushed it off.

10

Toni

7 Nov 2023

·

Stayed 1 night

Friendly service. Great breakfast. Bed was extremely comfortable, very good pillows also. Will plan a longer stay

8

Janice

14 Jan 2025

·

Stayed 5 nights

The only complaints I have are that the breakfast could have been better. There were lots of choices, but mostly the same food everyday. The staff was awesome.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$118
March	US$137
April	US$125
May	US$132
June	US$122
July	US$126
August	US$111
September	US$114
October	US$115
November	US$106
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $144	19 $142
20 $92	21 $99	22 $99	23 $96	24 $107	25 $142	26 $169
27 $108	28 $132	29 $132	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $145	3 $145
4 $120	5 $103	6 $117	7 $120	8 $142	9 $213	10 $219
11 $129	12 $132	13 $129	14 $155	15 $142	16 $189	17 $148
18 $103	19 $91	20 $105	21 $105	22 $95	23 $148	24 $131
25 $103	26 $89	27 $95	28 $95	29 $98	30 $154	31 $145

Holiday Inn Express Hotel & Suites Charleston - North by IHG

Prices for Holiday Inn Express Hotel & Suites Charleston - North by IHG

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About this property

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Guest reviews of Holiday Inn Express Hotel & Suites Charleston - North by IHG

What guests think

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