Is parking available at the property?

Free self-parking is available on-site. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6 AM to 10:30 AM for a fee, approximately PHP 305 to 353.80 for adults and children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 12:00. Early or late check-in/check-out may incur additional charges and should be requested in advance.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of PHP 1400 per vehicle (one way) and is available 24 hours. Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

How is the property located in relation to key landmarks?

The hotel is centrally located in Makati, just a 3-minute drive from Greenbelt Shopping Mall and 9 minutes from SM Mall of Asia. It is approximately 10.9 km from Ninoy Aquino International Airport.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Herald Suites Polaris - Comfortable Stay in Makati

Average nightly price at Herald Suites Polaris by month, last 12 months (USD)
Month	Average price
January	US$36
February	US$34
March	US$35
April	US$32
May	US$32
June	US$31
July	US$35
August	US$32
September	US$32
October	US$37
November	US$38
December	US$36

What guests think

At Herald Suites Polaris, travelers highlight friendly staff, a clean, well-kept boutique setting, and a convenient Makati location near restaurants, malls, and nightlife, offering good value for guests seeking comfort without resort-style amenities.

Several reviews flag very firm or lumpy mattresses, occasional street or AC noise, and some rooms that feel small or dated. Wi-Fi reliability is a recurring issue, with dropouts or weak signal noted. Breakfast and the on-site restaurant are widely appreciated for taste and value, though service can be slow at times and a few guests found limited or cold items. Expect a friendly, well-kept boutique stay in a central spot with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests note there is no pool or gym; overall facilities feel limited for leisure.

Related guest reviews

8

Reuel

8 Jun 2023

·

Stayed 3 nights

No pools to use to cool off. No equipment to use to exercise.

10

Ruel

12 Sept 2025

·

Stayed 1 night

The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.

10

Keith

29 Nov 2023

·

Stayed 1 night

Surprisingly upscale. Excellent food and bar service. On the edge of Makati, so other area venues in the immediate area are limited unless you enjoy bars and red light district.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Frequently praised as clean and well maintained across rooms and public areas. A few reviews mention worn towels and occasional bathroom drainage issues.

Related guest reviews

10

Nathan

26 Mar 2023

·

Stayed 3 nights

Towels are really bad. Other than that, stay was great! Friendly staff, great location, easy access to everything

10

Itaru

16 Nov 2025

·

Stayed 1 night

立地も良く、部屋も清潔で良かったです。

Translate

10

Edmund

25 Nov 2025

·

Stayed 2 nights

Boutique Makati-based hotel with a four-star quality that ticks all boxes; highly recommended for their cleanliness, classical and elegant lobby and room design, excellent customer service, delicious breakfast with a variety of choices including Filipino all-time favourites, clean and spacious room with adequate anenities, definitely a must-stay and worth returning, maraming salamat po sa hospitality ninyo!

10

Ruel

12 Sept 2025

·

Stayed 1 night

The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.

10

Anthony

18 Nov 2025

·

Stayed 5 nights

I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far. Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept. Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance) Friendly staffs.

10

Leron

9 Jan 2023

·

Stayed 1 night

Clean hotel with excellent staff

8

Yasuyuki

1 Nov 2025

·

Stayed 1 night

古いホテルですが、それがまた趣があり良い雰囲気でした。汚すぎず、コスパは良いと思います。

Translate

8

SHUICHI

3 Aug 2025

·

Stayed 1 night

Very nice clean and nice room.

10

Stephanie

27 Oct 2023

·

Stayed 3 nights

The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.

6

Venus

16 Feb 2023

·

Stayed 7 nights

All the staff are friendly and helpful. Special thanks to Mariam at the front test. Disappointed the on towels provided. The towels were so old and looks dirty and with strings hanging - it looked and feel like towels were used for the provides.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many find the rooms comfortable enough for short stays, but several report very firm or lumpy mattresses, dated fittings, and occasional street or AC noise, with some rooms feeling small. Wi-Fi is often unreliable or slow.

Related guest reviews

6

Blaine

31 Jan 2026

·

Stayed 2 nights

Nice lobby and staff were nice. Upon arrival to My room I noticed the internet was down. I called front desk and they sent a technician who said he’d get IT person and contact me when resolved. Nobody ever called and I only noticed it was fixed later that night. Room was very dated and outlets on nightstand were not functioning. Bed was hard and lumpy. Springs dug into my back. Room is too dark. Shower is poorly designed as water always flowed onto floor. I would’ve rated 2 stars but the breakfast was actually quite good. Restaurant staff were great.

8

GREGG

6 Dec 2022

·

Stayed 5 nights

Having stayed at other Herald Suites properties before, was looking forward to trying Polaris. On the good side, the hotel is clean, has an interesting design and really quaint old Manila/Havana feel to it, serves a rather good breakfast and is in a part of the city that gives great accessibility to a wide variety of restaurants, malls, museums and other spots you might want to visit. The main downside is the room size. The rooms are really small compared to the other Herald properties. Good enough for a solo traveler for a night, maybe two, but friends/couples will be cramped. Really don't believe these rooms are 28sqm as was advertised. Other than the small room, you'll likely enjoy a stay here.

8

Jay

17 Dec 2023

·

Stayed 7 nights

So firstly, I really like this hotel, very art deco 1930s vibe. Good breakfast included, location is convenient. Main complaint this time was that the WiFi was awful. Hate to whine about stuff like that but in this day and age it’s important and it was totally unacceptable. Had some issues with getting in my room as well but no big deal. Like this hotel, they need to upgrade the WiFi.

6

Miguel

11 Jul 2023

·

Stayed 3 nights

We were set up in a room that did not have a good AC system. It did not cool well, and it was not insulated well. You could clearly see the outside from the top and sides of the AC unit.

10

Masaya

5 Feb 2025

·

Stayed 2 nights

新しくは無いものの、部屋は綺麗で快適でした。また、スタッフの方もフレンドリーで丁寧に応対してくれました。5階の部屋でしたが、夜は外の音が聞こえましたが、眠れないほどではありませんでした。治安の不安を感じることなく、グリーンベルト等の大型ショッピングモールまで徒歩で行ける範囲でした。総合的に非常に満足です。

Translate

2

Jimmy

16 Jan 2023

·

Stayed 3 nights

Property was nice, but no way a 5 star experience. Bed was hard rock, could barely sleep properly days I was there. Shower didn't get hot water until 5 minutes after it stays on. AC was not properly placed in the room, which made it tough to control temperature. And it is right next to the bars. So, it gets noisy sometimes.

6

Atsushi

4 Dec 2025

·

Stayed 2 nights

サービスは良かったが施設が古く、特にエアコンがうるさすぎてよく寝れなかった。

Translate

6

Michael

2 Jan 2024

·

Stayed 6 nights

The Wi-Fi disconnected every five minutes. It's the worst Wi-Fi I ever had in the Philippines. Each room has it's own Wi-Fi connection and passwords for two devices. Neither one of these would stay connected. My twin bed room was nice. The AC worked fine. The hot water kettle and mini fridge worked. No microwave. Breakfast was good. With four choices to order from.

8

Keiichi

23 Sept 2024

·

Stayed 4 nights

I stayed 4 nights.Every time the cleaning was very well and comfortable.Every staff was so friendly. On the other hand, TV systems were broken and I couldn\'t watch any programs.And the light to indicate "Do not disturb" and"Please clean up" did not work. Location was convenient. We found a Seven Eleven and a laundry shop. The laundry shop delivered to the lobby,which was so helpful.

8

Howard

16 Dec 2025

·

Stayed 2 nights

Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service stands out for friendly, polite, and proactive staff across the hotel, with multiple repeat guests. Occasional issues include slow follow-up, a high early check-in fee, and isolated management or billing miscommunications.

Related guest reviews

10

Oliver

23 Oct 2023

·

Stayed 6 nights

We extended our time here and stayed more than two weeks here. We can only speak highly of this remarkable hotel. After spending an extended period in the Philippines and being rather underwhelmed by the general attitude towards tourists, we consider ourselves incredibly fortunate to have spent our final days in this hotel. Not only does this hotel meet international hospitality standards with impeccable service, but there was also a standout individual, Assistant Resident Manager Mr. Mark De Guzman, who left us utterly speechless. While we were dealing with several family crises back home, Mr. De Guzman was like an angel to us. He was warm, understanding, and incredibly patient. He made us feel that whatever we needed, whatever we asked for, it was his top priority. His hospitality was beyond measure, and it's an immense privilege for the hotel to have him representing them. We will definitely return when we have the chance, and we highly recommend everyone to experience this exceptional Filipino hospitality. For us, this is the only place in Manila from now on.

10

Hans Christian

22 Nov 2025

·

Stayed 2 nights

The staff: they were friendly, polite, respectful, and helpful. The hotel itself is very beautiful; I would describe it as classy and elegant. Will definitely recommend it to anyone who plans to stay in Makati.

10

Dominic

22 Jan 2024

·

Stayed 5 nights

staff are well trained in customer service - each one extending needed assistance to various concerns and requests from guests - they go out of their way to ensure a smooth and convenient stay great job to Micah, Nadine, Cory, Marl, Karen, Jasmine, Zerica, Ralph, Mark, Patrick, Luke and security

10

Jose

28 Apr 2025

·

Stayed 2 nights

The room initially given had a spring mattress with no mattress topper, which felt like sleeping on a piece of plywood. After bringing up the issue to a different clerk at the front desk (Veronica) she switched us to different room with a comfortable bed without issues. I had a good night sleep and even extended my stay for another night.

10

Anthony

18 Nov 2025

·

Stayed 5 nights

I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far. Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept. Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance) Friendly staffs.

10

Rose Mary

14 Oct 2025

·

Stayed 17 nights

Staff are awesome

10

Mats

6 Oct 2025

·

Stayed 3 nights

Fantastiskt hotell med centralt läge i Manila. Otroligt trevlig och vänlig personal. Frukosten var också väldigt bra. Kunde välja på ett flertal rätter, bordsservering. Mycket prisvärt hotell, återvänder gärna hit !!!

Translate

10

Irish Christine

13 May 2024

·

Stayed 2 nights

Highly recommended. I am so amazed how professional and friendly all Herald polaris staff. I enjoyed my stay. It's a beautiful hotel for a budget friendly price. Will definitely go back again here.

10

Stephanie

27 Oct 2023

·

Stayed 3 nights

The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.

10

Amanda

15 Feb 2026

·

Stayed 1 night

We had an excellent stay at Herald Polaris and will come back here again! The staff service was exceptional, the decor is beautiful and it’s conveniently located in Makati- by lots of restaurants, things to do in Makati and close to the airport. Highly recommend!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient Makati base near restaurants, nightlife, and several malls, with many places walkable. Some guests found the immediate area gritty or noisy due to nearby bars.

Related guest reviews

10

Jeff

27 Jan 2025

·

Stayed 3 nights

Beautiful, well maintained property with numerous shopping and dining options within walking distance.

8

Jeffrey

18 Jul 2025

·

Stayed 1 night

It is a boutique colonial style hotel which is only a short distance from the makati central business district.

10

Masaya

5 Feb 2025

·

Stayed 2 nights

新しくは無いものの、部屋は綺麗で快適でした。また、スタッフの方もフレンドリーで丁寧に応対してくれました。5階の部屋でしたが、夜は外の音が聞こえましたが、眠れないほどではありませんでした。治安の不安を感じることなく、グリーンベルト等の大型ショッピングモールまで徒歩で行ける範囲でした。総合的に非常に満足です。

Translate

10

Anthony

18 Nov 2025

·

Stayed 5 nights

I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far. Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept. Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance) Friendly staffs.

2

Jimmy

16 Jan 2023

·

Stayed 3 nights

Property was nice, but no way a 5 star experience. Bed was hard rock, could barely sleep properly days I was there. Shower didn't get hot water until 5 minutes after it stays on. AC was not properly placed in the room, which made it tough to control temperature. And it is right next to the bars. So, it gets noisy sometimes.

8

Irene

4 Jan 2024

·

Stayed 2 nights

Lunch options were terrible - sotanghon soup was like water with salt and pepper (no flavor, no effort). Charging extra for XS coffee? terrible.Miscommunication with room pricing: paid extra person but no extra bed in 1st night and i was still charged for it. tv remote, internet was always NOT working! remote battery is cheap - should be ready. BUT, bell person and guards were VERY helpful they should get a raise; thats why I have them all good tip. areas around the hotel looks like a ghetto Makati, so filthy and smelly. interior design of hotel lobby looks great but rooms were not as nice

10

Keith

29 Nov 2023

·

Stayed 1 night

Surprisingly upscale. Excellent food and bar service. On the edge of Makati, so other area venues in the immediate area are limited unless you enjoy bars and red light district.

8

LOURDES

19 Dec 2023

·

Stayed 3 nights

I like the place nice and clean.Staff are polite and accommodating especially in the Restaurant. Breakfast is good with your won choices.I highly recommend the place for transportation, shopping going to Ayala Malls,very convenient location.

8

Michael

7 Dec 2023

·

Stayed 3 nights

Herald Suites is a good hotel. My room was large, mini fridge, hot water kettle with instant coffee packets. The AC worked fine, quiet and kept the room cold. Breakfast was included, from 6-10am, order from menu, fast service. Short walk to all the tourist attractions on and around P. Burgos Street. It's a 20 minute walk to the Buendia MRT Station. Would stay again at this hotel.

10

Amanda

15 Feb 2026

·

Stayed 1 night

We had an excellent stay at Herald Polaris and will come back here again! The staff service was exceptional, the decor is beautiful and it’s conveniently located in Makati- by lots of restaurants, things to do in Makati and close to the airport. Highly recommend!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant are frequently praised for taste and value. Some reports note slow service and occasional limited, cold, or underwhelming items.

Related guest reviews

10

Demi

17 Sept 2025

·

Stayed 1 night

The restaurant staffs are helpful. the food is homey and delicious. the room is clean. I felt a little stuffy though.

10

Sky

31 Oct 2023

·

Stayed 1 night

Great architecture, quality breakfast

8

Martin

17 May 2024

·

Stayed 11 nights

A really great hotel. Art deco to the Max. Excellent food and great service and staff. The only thing is the lack of tv channels that stops this hotel getting 5 stars.

10

Demi

19 Sept 2025

·

Stayed 1 night

Surprisingly clean and cozy. The food at Aurora cafe was delish.

4

Jose

12 Oct 2025

·

Stayed 2 nights

breakfast is served cold. limited choices

10

Mats

6 Oct 2025

·

Stayed 3 nights

Fantastiskt hotell med centralt läge i Manila. Otroligt trevlig och vänlig personal. Frukosten var också väldigt bra. Kunde välja på ett flertal rätter, bordsservering. Mycket prisvärt hotell, återvänder gärna hit !!!

Translate

8

RAHIM

21 Jan 2024

·

Stayed 4 nights

The hotel is nice and the staff are very helpful and polite. The free breakfast is very stingy even when they say breakfast for two and you are only , WiFi not very strong and struggl to download.

8

Howard

16 Dec 2025

·

Stayed 2 nights

Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.

10

Stephanie

27 Oct 2023

·

Stayed 3 nights

The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.

8

Patrick

18 Jan 2024

·

Stayed 1 night

Eten is heel lekker. En een beetje te druk op straat

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $37	16 $39	17 $33
18 $33	19 $33	20 $33	21 $33	22 $38	23 $39	24 $34
25 $34	26 $34	27 $34	28 $35	29 $34	30 $34	31 $34

Su	Mo	Tu	We	Th	Fr	Sa
1 $32	2 $32	3 $33	4 $32	5 $33	6 $32	7 $32
8 $32	9 $32	10 $32	11 $32	12 $33	13 $34	14 $34
15 $34	16 $35	17 $34	18 $39	19 $42	20 $40	21 $41
22 $41	23 $36	24 $39	25 $40	26 $40	27 $40	28 $40
29 $32	30 $36

Herald Suites Polaris

Prices for Herald Suites Polaris

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds (Multi Use)

Standard Room, 1 Double Bed (Multi Use)

Guest reviews of Herald Suites Polaris

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Herald Suites Polaris

Prices for upcoming dates

Business details