The Westin Chattanooga

I booked the Executive Suite expecting a nice view and a room that matched the photos and description advertised online. Unfortunately, that was not my experience. The room was located at the front of the hotel, where the “view” was mostly other buildings. I was very disappointed because having a nice view was one of the reasons I chose and paid for the Executive Suite. I was also disappointed by the bathtub description. The listing made it seem as though the room included a separate, traditional tub, but there was no standalone tub. When the listing says “tub,” it appears to refer to a built-in tub/shower combination. Since the hotel also offers walk-in showers, I feel the room photos and descriptions were misleading and should be updated so guests know exactly what they are booking. The pool was nice and was definitely one of the highlights of our stay. However, I was disappointed that breakfast and valet parking were not included, especially considering the price of the room and the “Executive” designation. Overall, there wasn’t much that felt particularly “Executive” about the experience. That said, my fiancée and I still found a way to enjoy ourselves and make the most of our trip. The stay wasn’t terrible, but it definitely did not meet the expectations created by the hotel’s advertising. I would recommend being very careful when choosing a room and confirming exactly what is included and what type of view you will actually receive before booking.

Great place for families. Lots of space.

The room we were initially given had a terrible view even though we had upgraded to a better view. The staff was able to change us to a better view room but it was handicapped accessible room. The room was very clean and comfortable. The pool area was very nice but the pool itself was very cloudy and dirty so we never went in it. The reason was likely due to their showers by the pool that were not working. Staff by the pool were great to get our drinks. The area around the hotel was great with lots to do. The French restaurant across the street was amazing and very convenient to just walk there. Overall we had a wonderful time.

Great clean property, staff was very helpful

I reserved a room for my sister and her best friend for Friday, May 29th so they could enjoy a wonderful downtown experience for her birthday. When she checked into the hotel the woman who was at the front desk was rude with her and condescending to her for no reason. She didn’t even point them in the direction of their room or tell them about the amenities offered at the hotel. I expected better since I have stayed at many Westins before and enjoyed it every time. Paying 250 dollars a night should get you a better attitude and a better customer service experience.