Name: AC Hotel by Marriott Charlotte City Center
Address: 220 East Trade Street, Suite 500, Uptown Charlotte, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $166–$777 per night
Rating: 9.03

What guests think

Across many reviews of AC Hotel by Marriott Charlotte City Center, travellers praise a central Uptown location near the Spectrum Center, friendly and accommodating staff, clean modern rooms with city views, and a lively rooftop bar with great vistas.

Common drawbacks include inconsistent housekeeping and cleanliness and that routine service may require a request. Parking and arrival can be confusing or pricey, elevators back up during events, and some guests felt uneasy near the bus station at night. Breakfast receives mixed feedback and the rooftop can be closed for private events, so expectations help determine a smooth, city-center stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar and views are a highlight. Parking (self or valet) is available but often confusing or expensive, elevators can be slow during events, the fitness room is generally liked though once reported too warm, and some floors use shared hallway microwaves.

Related guest reviews

8

Salvatore

May 21, 2024

·

Stayed 1 night

Overall very good, however the parking area was very confusing. Poor signage directions to the hotel had us wandering through the lot. Also there was no clock in our room. When we reported the fact to the desk clerk he said we would have one later that day, however we never received it.

8

Amanda Brooke

Aug 18, 2024

·

Stayed 2 nights

Overall it was a nice place and we had a good stay. Everyone was friendly. The gym was nice but the air was broken so it was super hot in there. It was so humid in there, the floor was slippery so you had to walk very carefully. Huge complaint about the breakfast buffet. It’s not complimentary and definitely didn’t look worth $18 per person. There wasn’t a single person dining there and that’s probably why. The food looked like it had been sitting for hours. Not a lot of food options. Just not at all worth $18 per person. I think it’s insane to not offer complimentary breakfast at this nice hotel.

8

Regina

Jul 28, 2024

·

Stayed 2 nights

It was my birthday weekend. My husband wanted a view of the city for me. The AC Marriott did not disappoint. Clean room, comfy beds, eco friendly, very clean hallways, great rooftop bar and amazing staff. Cons: no in room microwave. Common microwave in the hallway on each floor. This was inconvenient and at times food residue. The coffee pot in room had old stale water in it. So I could not have hot tea nor water. Self parking leaves a bit to be desired. If you want breakfast it’s an additional 18 per person. And the selection could be better.

10

Douglas

Aug 1, 2025

·

Stayed 2 nights

Prime city center location, secure underground parking, great rooftop bar/restaurant, super friendly and professional staff.

10

Jerra

Aug 4, 2024

·

Stayed 1 night

Excellent hotel. Very clean. Modern. Parking is daunting unless you use valet. There is convenient on site parking but once in the garage it’s very confusing on how to get out and into your hotel.

8

Victoria

Aug 1, 2024

·

Stayed 2 nights

Love that you need a keycard to use elevator. 22 floor bar was way too loud. Housekeeping also didn’t clean room anytime in the two nights I was there.

8

AYANNA

Jul 17, 2024

·

Stayed 1 night

Would stay again overall. Parking is a pain. Shortage on valet. Go early to avoid rooftop traffic

10

Alexis

Jun 28, 2025

·

Stayed 2 nights

This property is well maintained and great staff! Rooftop bar is amazing

10

Elizabeth

Aug 4, 2024

·

Stayed 2 nights

Great location, room great, and nice large fitness center. All the staff were friendly and very accommodating. Definitely come back to this hotel!

10

Tamela

Aug 17, 2025

·

Stayed 2 nights

I didn’t like the microwaves in the hallway

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Cleanliness

Many guests report clean spaces, but feedback is inconsistent: missed or limited housekeeping, dirty floors or dust, stained or unclean items, and occasional smoke or marijuana odors were noted.

Related guest reviews

2

Nicole

Mar 5, 2023

·

Stayed 2 nights

The service here was horrible I felt like I check in a shelter with my children. The bathroom had no shower gel as the bottle was left empty and weren’t refilled by house keeping, the toilet took two flushes before flushing and the sink drained slowly. On day two I asked for more towels and after three calls none was received, my room was not cleaned by housekeeping. There were some guys in the elevator smoking weed. My worst hotel stay ever!!

4

Felicia

Aug 17, 2025

·

Stayed 1 night

When we arrived we were told they didn’t have any junior suites ready despite it being 3:30 30 min past check-in time listed we spoke with on site manager and we were given hotel credit and comp. Parking. Once we arrived to the room it smelled like chemicals and a mildewed mop, the bed was broken, the cushions on the balcony were completely covered in mold and mildew!!! We called down to address this! When they arrived they had to completely flip the bed and found that the bed was even more damaged than we thought! It took them about an hour to fix. And regarding the mold and mildew they said there was nothing they could do and that they had a cleaning company that cleans them but that apparently hasn’t been done any time recently! They were also visibly old and misshaped! This is not what you expect when you pay close to $400 for one night! I usually don’t write reviews in fact this is my first one but this was our anniversary and we were extremely disappointed!!

6

Uriel

Aug 17, 2025

·

Stayed 2 nights

When I arrived to my room, A/C Unit was doing a terrible noise like “mosquito”. I went downstairs and a very nice lady offered me a different room and she apologized for the inconvenient. Cleanliness is where this property needs to focus on, they don’t offer housekeeping service daily, unless you have 3+ nights, i had my trash cans with trash and needed fresh towels. Also mattress has stains on it.

8

Shannon

Apr 13, 2025

·

Stayed 1 night

Nice hotel. Cleaning needs improvement. The floors were not cleaned well. The toilet smelled like it was not cleaned. I always bring my own Lysol and disinfecting wipes. Great location if you’re seeing a show at Spectrum Center. It was directly across the street.

6

Damara

Apr 5, 2023

·

Stayed 3 nights

Room was very dusty. Suffered severely from allergies the entire stay.

6

TRISHA

Aug 27, 2025

·

Stayed 3 nights

I know that the AC hotel has a wonderful rating, but the cleanliness level was disappointing. I had to change rooms, but the staff handled it without any issues and were quite accommodating.

4

Dawn

Jul 28, 2025

·

Stayed 1 night

We waited 45min for the room to be "cleaned". Finally get to the room and the bathroom floor was filthy and dead bugs on the balcony. Wouldn't make a big deal about that except, we were told they were cleaning the balcony and that's what was taking so long. With all that being said, the hospitality of the check- in crew was top notch. However, we won't stay again and I won't recommend.

10

Debresia

Aug 9, 2025

·

Stayed 1 night

The floors could be cleaner

4

Courtney

Dec 29, 2024

·

Stayed 3 nights

Service was great but our room was awful. We expected noise because of the location but one of the mattresses had a very large pee stain. The bathroom door was a sliding door and when closed there was what looked to be red wine splattered on the ground and wall. The hand towel in the bathroom on the sink was folded and when I picked it up to dry my hands the bottom was very dirty. The breakfast cost $15 per person and the food was cold, bread was very hard, there were only a few options and overall it was not good. We ended up paying the $15 and leaving to go get breakfast somewhere else, even the individual working recommended a breakfast place instead of staying to eat at the hotel, guess we should’ve listened before getting anything.

6

Max

Jul 17, 2023

·

Stayed 2 nights

The room was immaculate; however, I had no shower gel in my shower, the shower floor was so slick it was a hazard, I never had house keeping come to my room, The wait time for an elevator was unreal, limited to zero AC in the hallways, elevator, the P4 lobby, especially during those humid months. The check in lines was utter insanity. For a 5 star hotel, you were not prepared.

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Rooms

Rooms are modern and comfortable, many with city views or balconies; showers are well liked. Some guests reported noise from fridges or outside, smaller-than-expected beds or rooms, A/C or water pressure issues, and occasional maintenance problems.

Related guest reviews

10

Imani

Jul 31, 2023

·

Stayed 1 night

It was very clean and the room looked exactly like the pictures. The views were amazing. The balcony was big. The windows in the room is amazing.

6

Gordon Merrick

Mar 28, 2023

·

Stayed 1 night

The room was quite small and there is no room service. The amenities are quite limited, and the balcony is not at all private or like they are shown in the images on the site. The room next to ours had people on the balcony all night and they were quite loud.

8

juston

Aug 8, 2025

·

Stayed 2 nights

Great experience overall. Clean comfortable rooms with nice views.

8

Stephen

Sep 15, 2024

·

Stayed 1 night

Overall a great place. Room was nice (balcony). Shower leaked like a sieve into the bathroom is our only complaint.

8

SheNikka

Jul 6, 2025

·

Stayed 2 nights

I was surprised by this hotel. The rooftop lounge is amazing. I didn’t realize that there was no continental breakfast and that you had to pay to park. The breakfast was 17.00 but the options were not worth that so we went to the diner that was within walking distance. There was a noise that I couldn’t figure out where it was coming from but it would wake me through the night. During checkout the patrons in the next room complained of a noise as well and indicated it was their fridge. Overall the stay was great and I would visit this hotel again.

8

Percival

Nov 11, 2025

·

Stayed 2 nights

The room overall was nice and of course she got to love the views but, what was advertised as a single King room was definitely a queen. Regardless of what was told to me, I have a king bed in my home, and the bed in my room definitely was not that. Overall I really enjoyed my stay and will probably be back there when I'm next in Charlotte. By the way my room was not serviced but this may be a new trend of service only when requested

10

jerry

Oct 6, 2024

·

Stayed 1 night

Newly furnished rooms

10

Enrique A

May 7, 2025

·

Stayed 2 nights

Loved the balcony view and how clean and nice the room was

6

Heather

Jun 29, 2024

·

Stayed 1 night

Low water pressure. Noises all night, which we thought were people breaking in. Turns out it was the mini-fridge and bathroom sliding door, which was off it’s track and moving. Coffee maker, bathroom mirror, and some lamps were new but not plugged in. I felt like I had to unpackaged my room.

10

Amaris

Jul 27, 2025

·

Stayed 1 night

The view from my room was impeccable.

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Service

Service is frequently praised as friendly and helpful with standout staff. However, event nights can bring slow or chaotic check-in, and a few guests reported rudeness or poor responsiveness.

Related guest reviews

10

Martín

Jun 24, 2025

·

Stayed 1 night

The stay was great. Plenty of food options inside the hotel and around it too, which is important to me lol. Staff was friendly and quick to help via phone call, in person, and via Bonvoy app.

4

Nicole

Jul 16, 2023

·

Stayed 1 night

Check in was a nightmare & no valet (which wasn’t a big deal but it should have been a telltale sign). Had to wait almost an hour in line because key makers weren’t working, and it was a concert day so there were 100 people trying to check in at the same time. No online check ins were working. Also- part of the reason I booked this hotel to use the upstairs rooftop restaurant and they never sent a notice to any guests that it would be closed for a private event, didn’t know until we checked in and were told by the receptionist. It was a wedding so they knew way ahead of tim. The room was fine though, I just don’t recommend this hotel if there is a popular event in town, they can’t handle the influx of people.

4

Megan

Aug 27, 2023

·

Stayed 1 night

Was given room on the 6th floor with a horrid view of the hotel’s HVAC unit and dirty roof top and wall. My husband took a photo and went down to the front desk to show them and asked to be moved due to this. The front desk staff said there were no other rooms available and they would all had that view because we were an “odd number room.” I called the front desk to ask if we could get a different room when available but she said I complained too much and told me she could help me check out if the view was an issue. I spoke with the manager after who moved us to a better room. When my husband and I went down to the front desk to get our new keys, the same employees were smirking and rolling their eyes, one employee was on the phone and said “we’re very busy right now moving these people’s room.” The manager was no issue but the two front desk employees were extremely rude and unprofessional. Chose your hotel for my husband’s birthday getaway and was disappointed in the entire check-in process.

4

Michael Shawn

Aug 24, 2025

·

Stayed 2 nights

Parking is a scam at this place, lot of people hangout outside at night. Staff not very helpful

10

Kendra

Apr 22, 2024

·

Stayed 1 night

I had a wonderful stay at AC Hotel Charlotte. Valet and check in were effortless and kind. Joshua-Valet was very nice and gave me directions. 10/10

10

Susan

Jun 2, 2024

·

Stayed 1 night

Check in was horrible. Not enough staff for the amount of people coming in.

10

ADRIENNE

Jun 22, 2025

·

Stayed 2 nights

I've stayed at the AC before and this is why I chose this location again. Jasmine and Taylor at the front day provided excellent service and welcome.

10

Billie

Mar 29, 2025

·

Stayed 1 night

We enjoy staying here for events at the Spectrum center and for the convenience. The staff at this hotel is all round the best and friendliest ever. We appreciate the great customer service.

10

Julia

Aug 16, 2024

·

Stayed 1 night

This AC Hotel was very very nice. Cool, comfortable, quiet and accessible to many locations. The staff I interacted with were especially helpful - including Queenie at the front desk and Isabella in the breakfast area. I will definitely book here in the future.

10

MaKenzie

Nov 4, 2024

·

Stayed 3 nights

This was without a doubt our favorite hotel that we’ve ever stayed in! You guys made our anniversary so special! Check in was amazing! We couldn’t have asked for a better experience!

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Location

Central, walkable Uptown location—often directly across from the Spectrum Center—is a major plus. Some guests felt uneasy near the nearby bus station or late at night.

Related guest reviews

10

Heidy

Aug 22, 2023

·

Stayed 1 night

Hotel room was great, front desk could be a bit more friendly. Location is nice but outside gets a little dangerouos at night.

10

Sarah

Jan 5, 2025

·

Stayed 2 nights

Fun location with great proximity to restaurants and sporting events

10

Joel

Oct 18, 2025

·

Stayed 2 nights

Excellent location and ambiance. Highly recommended

10

Shelby

Jul 10, 2023

·

Stayed 2 nights

The property is beautiful and in the heart of uptown Charlotte. It is located within walking distance to all major events, shopping, and restaurants. Very clean with plenty of space. The rooftop bar is amazing as well. It's nice to be able to park and just walk to all the attractions.

10

stephanie

Aug 20, 2024

·

Stayed 2 nights

It was right in the middle of Uptown which provided alot of options for eating.

10

Kayla

Mar 7, 2025

·

Stayed 1 night

Absolutely loved it. The view was amazing. Literally right across the street from spectrum center. Will be booking again

10

Amanda

Jul 18, 2024

·

Stayed 1 night

In the heart of downtown but a little to close to the bus station.

10

Shantae

Aug 20, 2025

·

Stayed 1 night

Our hotel was in the heart of the city. Easy access to just about everything, especially seasonal event!

10

Richard

Aug 22, 2025

·

Stayed 1 night

Convenient to football stadium

10

Luke

Jul 18, 2025

·

Stayed 1 night

Great hotel in and of itself, horrible area of downtown. Not safe.

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Dining

Rooftop bar and lounge are popular, with good drinks and views. Breakfast often draws complaints for price and limited selection, and the rooftop can be closed for private events.

Related guest reviews

10

Jasmine

Apr 12, 2025

·

Stayed 1 night

The staff was amazing, knowledgeable and sooo sweet <3. The room was great and the rooftop bar was spectacular. I loved my stay here and will definitely be back!!!

10

RONALD

Jul 12, 2024

·

Stayed 1 night

Had a great time at this hotel. It was walking distance to pretty much everything. The staff was very friendly. You must go up to the rooftop bar on the 22nd floor. The views were amazing!!!

8

Amanda Brooke

Aug 18, 2024

·

Stayed 2 nights

Overall it was a nice place and we had a good stay. Everyone was friendly. The gym was nice but the air was broken so it was super hot in there. It was so humid in there, the floor was slippery so you had to walk very carefully. Huge complaint about the breakfast buffet. It’s not complimentary and definitely didn’t look worth $18 per person. There wasn’t a single person dining there and that’s probably why. The food looked like it had been sitting for hours. Not a lot of food options. Just not at all worth $18 per person. I think it’s insane to not offer complimentary breakfast at this nice hotel.

6

Melissa

Jun 2, 2025

·

Stayed 1 night

Clean, nice customer service despite it being really busy. The breakfast buffet was basic and the rooftop bar is nice. Bed was comfortable. Shower was nice, but poor water pressure on the 12th floor. The toilet bowl design is really odd. It’s a square, so it’s uncomfortable and smaller framed people feel like you’re going to fall in! I didn’t appreciate the restaurant charging 20% automatically on all tabs, no matter how many people are in your party. Parking is $32 in addition to the room charge. Overall, an expensive night.

10

eilyn

Oct 1, 2024

·

Stayed 2 nights

Very clean. Great location. Average breakfast.

6

Kevin

Sep 8, 2024

·

Stayed 3 nights

The view was excellent, the staff was great! The only reason I gave 3 stars overall is because the roof top bar and lounge were closed and that was one of the reasons for us picking this hotel. Had I known it was going to be closed, I would've picked another hotel. That being said, I like this hotel and will most likely use it again in the near future.

10

mondoukpe

Aug 15, 2023

·

Stayed 1 night

Clean clean 👌 ,nice customer service I rent the hotel to enjoy the nuvole rooftop but there was a wedding so ....they didn't notified me

10

Christopher

Sep 12, 2024

·

Stayed 1 night

Stayed here with my girlfriend for the Fourth of July. Great rooftop bar with views overlooking downtown. A little pricey for cocktails but to be expected for a nice bar. A short walk downtown will get you to a lot of good restaurants and bars. Very clean and friendly staff.

4

Courtney

Dec 29, 2024

·

Stayed 3 nights

Service was great but our room was awful. We expected noise because of the location but one of the mattresses had a very large pee stain. The bathroom door was a sliding door and when closed there was what looked to be red wine splattered on the ground and wall. The hand towel in the bathroom on the sink was folded and when I picked it up to dry my hands the bottom was very dirty. The breakfast cost $15 per person and the food was cold, bread was very hard, there were only a few options and overall it was not good. We ended up paying the $15 and leaving to go get breakfast somewhere else, even the individual working recommended a breakfast place instead of staying to eat at the hotel, guess we should’ve listened before getting anything.

10

Jaclyn

Jul 22, 2025

·

Stayed 1 night

The hotel staff was very nice and helpful. The room and bathroom were clean and the bed was comfortable. The breakfast buffet was very disappointing. It was very expensive for what was available. We were on a time crunch and not being familiar with the area, this was our only option. There was nothing that my daughter could eat so the staff was nice enough to not charge us for her but $17 a person was really disgraceful for what was provided.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$204
February	$206
March	$251
April	$253
May	$255
June	$243
July	$276
August	$188
September	$256
October	$276
November	$205
December	$211

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $405	17 $260	18 $323	19 $462
20 $176	21 $256	22 $777	23	24 $218	25 $239	26 $260
27 $166	28 $329	29 $354	30 $671

Su	Mo	Tu	We	Th	Fr	Sa
				1 $343	2 $375	3 $365
4	5 $270	6 $328	7 $396	8	9 $312	10 $270
11 $167	12 $167	13 $343	14 $276	15 $213	16 $292	17 $543
18 $251	19 $234	20	21 $288	22 $190	23 $283	24 $328
25 $179	26 $242	27 $390	28 $248	29 $195	30 $212	31 $266

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 2 Queen Beds

Suite, Multiple Beds

Room, 1 King Bed with Sofa Bed, Balcony

Suite, 1 King Bed with Sofa Bed, Balcony

Room, 1 King Bed

Suite, 1 Bedroom

Room, 2 Queen Beds (Hearing Accessible)

Junior Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Balcony

Room, 1 King Bed with Sofa Bed

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about AC Hotel by Marriott Charlotte City Center

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Prices for upcoming dates