Comfort Suites Denver near Anschutz Medical Campus

Shuttle to the Airport was an hour late and the front desk lied about the drivers and distance. Almost missed our flight.

Room was clean, requested service the following day and they were helpful. Extended my stay several days and this locations staff was accommodating. Housekeeping had a rude exchange with my teenager but I believe that was due to an error in that they weren’t aware I had extended. Pool area was gross, poorly ventilated, used bandages and hair swimming in the filters. Continental breakfast was decent and well prepped.

My truck was stolen from the parking lot on my first night in the hotel. It’s a decent hotel in a bad area of town. The staff was of zero assistance. Be careful if you choose to stay here. I stayed one night and the hotel would not refund the second two nights. If you want your car stolen then this is your hotel

I found a cockroach in the bathroom, the pool was green yellow, couldn't get help in the morning when we were leaving so I could get my cash deposit back so we had come back after my medical procedure. The bed was hard as rock

The property no longer had a hot tub available in the pool area and had been removed and covered.

I had a horrible experience. Never made it to the hotel from the airport. I called 6 times (documented) trying to get a shuttle way 10:30 at night after making the reservation at 9:40. The first young lady I spoke with explained that the hotel does not do “pick up” at the airport, only drop off. I explained that I had.booked the reservation at your hotel because it stated that it had shuttle service. After explaining this and going back and forth a bit she said she would talk to someone, I was hold for quite a long time, then disconnected. This happened 5 more times, same conversation, same result. The last person I spoke to was Fernando who explained the same thing but said he would see what he could do. He also explained that the hotel was 22 miles away. On the site it stated that it was only 10.5 miles away. I explained that I thought it best I cancel my reservation to find a hotel that had shuttle service. He agreed, as it had been made crystal clear that the hotel did not have a driver and by this point in time I had been waiting nearing 2 hours @ 10:52. I made the reservation through Hotels.com and Fernando denied the entire incident and my money is not to be refunded. False Advertising, Tainted Facts leaving me stranded at the airport where I was not supposed to be.

This property is right on colfax...which if you have not been to Denver...its not great. Hotel was ok. Hot tub was boarded up so that sucked. There were ton of unhoused people wijt vouchers who were staying there. Our whold floor smelled like stale cigarettes and dirty feet. Our room was clean and the bathroom was also clean. It was affordable, however we will not stay there again due to the amount of vouchered unhoused, and residents living there.

No luggage carts available as I believe they have only one Parking is all the way down the opposite end of the building as the entrance. The door that should open with a card access does not work but the card key at the other side works if you want to walk down the narrow alley. The staff takes up every parking space by the door so they surely don’t care about you. The breakfast they say to look forward to is absolutely horrible and a very limited selection. I would avoid the location at all costs The room was well laid out and we did enjoy having a couch as well as the large bed.

The elevator was not working. We were on the 3rd floor. Was told if we wait another 15 minutes they would get us on the 2nd floor. After 45 minutes was told there was nothing available. The air conditioner in our room sounded like a small plane taking off every time it came on. Reported it shortly after checking in. Was told maintenance already left for the day, they would come tomorrow. When we followed up, they offered us another room - but only on the 4th floor ... with the elevator not working. No one ever came, nothing else was said about ... Our stay was disappointing.

Location worked for what we needed. But limited parking. Elevator was not working. Their phone system is messed up. Echos if anybody at front desk does answer.

The place was disgusting. Filthy couch, stuff in end table. Broken micro wave. Was not clean, the pillow case had a stain as if sheets had not been chdnged.

Our flight was delayed and we missed our connection so our airline suggested this hotel. Upon arrival only one desk attendant was present dressed in dirty clothes. We waited over an hour in line to get our room. The lobby was not clean, nor were the hallways or elevators. Many things were in disrepair and lobby furniture was shabby. Our sheets appeared clean but there was hair all over our bathroom floor and counter. The shampoo and conditioner were empty. The shower curtain bar was broken and the tub floor was dirty. How can this facility keep the Comfort Inn name? Hallways were not air conditioned and the room darkening shade had rips in it.

Upon check-in the front desk worker informed us they only had 5 of the 6 rooms we booked offering for me to check in at a hotel across the street. Unprompted, the front desk worker told me that they were short one room because it had bedbugs but had been fumigated. They offered me another room that a guest had checked into but checked out ten minutes later. I asked them to show me the room and upon entering I saw a bedbug crawling on the sheets (photo attached). Immediately I had the crew evacuate their rooms. We were promised a refund verbally but were told that they would not issue one upon following up. Avoid at all costs.

Bedbugs! We found bedbugs in our room. The staff got us to a new hotel (20 mins away at 1 am, and fully an hour in the morning to make our appts at Anschutz) and refunded our money, but really didn't seem too concerned about the BEDBUGS. And they certainly weren't overly apologetic, though they were polite.

Overall, this place was adequate. The room was clean and the staff was friendly and welcoming. The problem (inside the elevators and the guest hallways, there was always a strong smell of smoke (tobacco and weed)) was more of a “guest” problem, but one that could be handled by the staff.

Terrible experience. The room had ROACHES crawling on the floors and walls, and when we brought it to the staff’s attention, the front desk said we would get a full refund. I had to find a new hotel for the 4 days in town. I contacted the mgr and they refused to issue a refund saying since the rooms were booked no refund. Even with video & photo proof they declined a refund. Completely unacceptable and unsanitary. I would never stay here again and don’t recommend it to anyone. I stay in hotels over 150 days a year and this was by far the most disgusting experience I’ve had.

The lobby is hot when you walk in so it's an uncomfortable feel as soon as you walk in. The room we paid for smelled awful, had stains on the curtains and the bathtub was full of hair and private area hairs!!! Yuck!!! Had it not been a lond day and late night I would have asked for a full refund and left. They did have another room, slightly smaller than what we originally had but it was cleaner and didn't smell bad. The pull out couch mattress was absolutely disgusting. The breakfast area was super hot as well, so again, uncomfortable. The morning male worker did not speak great English or understand and was supposed to email my receipt but the receipt had no amounts on it. The price is terrible for the quality of this place. I do not recommend staying there. Would add photos but of course it isn't allowing me too.

Roaches... everywhere. Vehicles are not safe either. We checked in late, immediately followed by a strange guy out of nowhere. Went to room. Roaches crawling on walls from behind picture frames. More from under the beds. Decided absolutely no. Went to front, promised to not charge card...still waiting for refund. The staff acted surprised that the room was filthy. We killed 7 roaches before we left. DO NOT STAY HERE EVEN IF ITS CHEAP!!!!!

Room was not very clean we had a few bugs on our bed and there appeared to be blood on one of our sheets

Room had roaches

Large room. Good value.

Very smoky (cigarette) in room. Another room was not offered when informed management. Couch and lamp had melted plastic that seemed to be from a fire.

Room was spacious and fairly modern.Room was quiet. Bed was lumpy and wornout, hard and flat. Bathroom floor needs a good scrubbing.

The rooms are nicely large. Great hotel

Had to switch rooms, tv didn’t work neither did the climate control for the room loud dogs

My room was not clean; there were hairs and dirt on the bedsheets, as if they had been used. I requested a new room, but the replacement room smelled like someone had smoked in it. The window was wide open. Later, someone tried to open the door, but thankfully I had the door latch on. Though it was concerning that someone had a key that opened the door.

The A/C was out. The phone and TV had no service. The shuttle to the airport had no A/C and trying to coordinate for a driver put us behind on our required arrival time.

Very spacious room, clean and comfortable. Pleasant staff. Plenty of on-site parking. Would stay here again.

Nice big suite and bathroom. It was very comfortable to stay in and get some rest before my dr appointment at Anschutz cancer center 3 min from the hotel. Very convenient.

There was a bullet hole in our room window. No blinds so the street’s lights were shinning brightly in all night. The room stayed hot no matter how much we tried to cool it down. The place to buy drinks wasn’t stocked at all.

The front desk lady gave me a room that was not clean. The toilet had feces marks and that was very nasty. I had to go back and get a new room. In addition, she wasn’t very helpful. She was not able to give me a fork or spoon. My second room did not have an iron and I had to request one.

Front desk person was fun, friendly, professional and helpful. It was noisy outside, north of the hotel, not the hotel's fault. I had to hurry in the morning, so I didn't get to try out the breakfast except for a muffin, which was rather good. The warm food looked good and there were choices. This is the 2nd time we've stayed there. It's not top of the line, but convenient for visits to UC Health.

My experience was very positive. The staff was positive and helpful, and the hotel itself was clean and orderly. Everything functioned as it should.

We ended up using the Hotel because the Hyatt, Marriott and Hilton were booked and I needed something close to the hospital. At under half the price of the other hotels it has been a godsend with our required extended stay. It is a bit older but the staff are absolutely fantastic, Hector and Rocki at the front desk have gone above and beyond again and again to help us out.

First off when we got there we waited 25 minutes to get checked in as no one was at the front desk. I called the hotel and listened to the phone ring for 10 minutes and no one answered. Next the homeless people going in and out of that hotel was horrible. Also we were upgraded a room but someone was smoking in our floor, the door didn’t lock and if you pushed hard enough on the outside of the door you could enter our room. It was terrifying. The room was ok but the carpet was stained. We come to Denver for appointments but we will NEVER EVER stay here again

This was an emergency visit for a family member hospitalized up the street. The desk managers and front desk people were so incredibly kind and helpful. It was a difficult situation to manage.

Edgar was extremely helpful with making sure we could get to our next destination safely.

We enjoyed our stay, though check in could have been better. We booked through hotels.com and were given a complete total for the stay, and told we wouldn't be charged until we checked in. Sadly, I was alerted about the charge way before checking in, and a completely different amount than agreed. I brought it up when we actually did check in, because the lady at the desk tried telling me that I needed to pay still. I told her I had already paid and showed her, and I also mentioned that the amount I had agreed on was not what I was charged. She argued that I was wrong, even after showing her my hotels.com receipt. She then told me that since it was a 3rd party booked stay, they would reimburse me the over payment within 5-10 business days. As of almost 2 months later, I still have not been reimbursed unfortunately. Other than the not so great check in service, we enjoyed our stay and the spacious room we stayed in.

We reserved a handicap room. We went to check in and they didn't have a handicap room cleaned and ready yet, so we came back later. When we got back the next staff member said he knew nothing of us needing a handicap room and they didn't have one anymore. Unacceptable as the previous staff knew we were waiting for a handicap room and we reserved a handicap room. The new guy was not helpful in getting my father, who is wheelchair bound, a handicap room. Very disappointing.

The front desk women working were very rude with no customer service skills. The rooms weren't as clean, trash under the beds, and sink, did not receive house keeping, we were told we had to request it. There was a sign, which I didn't read anywhere, about that. And when I asked, the rude lady told me that, yet didn't tell me that when checking in. The pool was dirty, no towels, and trash around the pool. No sound barriers in the pool so noise echoed throughout becoming very loud. Only one ice machine in entire hotel. Little parking, and cars on one side I didn't feel safe because of the area the hotel is located in. The area is in a very low income part of town right next to a trailer park. Less than a mile away very bad part of town, with a lot of homeless people. The medical center isn't far away which is nice but that brings a lot of people walking around the streets. Convenient stores were bare and not fully restocked and very run down. The breakfast was not good. And not kept up, not clean, the trashes were always full. Nobody around to wipe the tables. The neighbors in the room next to ours were super loud, TV on blast at 430 in the morning, yelling and were disturbing. Our room also never received a bath stopper even after requesting one several times. Again rude customer service. On our last morning there, one man came in yelling complaining and screaming to the front desk and they did not try to help in any way. Positives: there are a few restaurants near by.

My grandsons was at Children’s so great location.

We just stayed for 1 night. The room was clean and the gentleman in the front was kind. The surrounding area is a little sketchy but Colfax is known for that so that has nothing to do with the hotel itself.

My truck was stolen from the parking lot on my first night in the hotel. It’s a decent hotel in a bad area of town. The staff was of zero assistance. Be careful if you choose to stay here. I stayed one night and the hotel would not refund the second two nights. If you want your car stolen then this is your hotel

The hotel, staff, and room were amazing. Going outside the hotel was where the problem was. There is a large homeless problem in the area.

Terrible. We didn't stay at this hotel. There were homeless people in the parking lot. I tried to get a refund but expedia was difficult to work with.

The staff was friendly and helpful. You have to request housekeeping to clean your room. The hotel is located in a bad neighborhood. Locals who hang out in the parking lot, ask you for money, and appear to casing you out.

Helpful staff and clean rooms. Excellent beds! Really enjoyed our stay for my medical appts nearby.

The hotel was great to work with as far as our needs at the Anschutz Medical Center.

Nice big suite and bathroom. It was very comfortable to stay in and get some rest before my dr appointment at Anschutz cancer center 3 min from the hotel. Very convenient.

Started out with not being able to get into the lobby in the middle of the day. Then staff told me to park out front due to a lot of break ins. Early in the evening a person was shot out in the parking lot! Staff said happens often. Police were there for hours. Guests up all night with loud noises even at 230 am. At check out, could not even provide me with a paper copy of bill.

Room was clean. The breakfast was great every morning. Staff was extremely friendly.

Lobby area looked dowdy. Rooms looked and were very nice. Staff was great.

Friendly staff. Airport shuttle service, amazing bed.

The breakfast had many options. The room was very clean. The property was well-maintained.

Liked the nice, large rooms, furnishings, bed and refrig. Breakfast was horrible with juice machines out of order, most breakfast food was minimum or non existent. Food area needed to be kept cleaner as debris and dropped food was on the floor. No milk for cereal!

Breakfast was poor. Stayed different choice hotel on same grade, they had yogurt, fruits, just small extra things. felt being cheap. Gym had no water cup. Only water dispenser. For the price, i would expect a bit more.

Early morning (before 6 am) wake up with landscaping/outdoor clean up was not a good way to be greeting the day. Breakfast was terrible complete with hair in sausage and cold eggs.

No luggage carts available as I believe they have only one Parking is all the way down the opposite end of the building as the entrance. The door that should open with a card access does not work but the card key at the other side works if you want to walk down the narrow alley. The staff takes up every parking space by the door so they surely don’t care about you. The breakfast they say to look forward to is absolutely horrible and a very limited selection. I would avoid the location at all costs The room was well laid out and we did enjoy having a couch as well as the large bed.

Comfort suites? No suites at all. A lot of homeless people outside hanging around. Our curtain in the room was broken therefore we couldn’t close it and all the sun came into the room. It also felt like the window was open because I could hear the highway noise all night. The breakfast was good however everyday I wanted to make a waffle the batter was all gone and they wouldn’t replace it or the empty syrup container.

It was very comfortable and quiet, so I got a good rest. Breakfast was good too.