Home2 Suites by Hilton Fairview/Allen

Very nice area close to the highway, but tucked out of the way.

Perfect stay for a group of 8. We loved the ambience and the comfortable spacious lounges inside and out. Very friendly and helpful staff. Spacious rooms. Great location. Extremely happy with our experience.

Clean and quiet property. Comfortable beds and great breakfast. Indoor pool as well as a gym! Staff very accommodating. Will stay here again !

The hotel was clean and nice overall. However, I nearly ran into the front glass automatic door several times because it didn't open until you were basically touching the glass and stood there for a couple of seconds. Sensor has problems. Second, I found a pair of underwear from a previous guest in the bathroom drawer on our first night. Third, on our second day at 10am, we were in the room painting our daughters' nails and with facial masks on, when a staff member just walked into our room. No knocking, just walked in. She started speaking in Spanish to us, and we had no idea what she was saying. Instead of leaving when she saw we were still in the room, she stood there for a few minutes continuing to speak Spanish even though I communicated we didn't understand her and also that checkout was not until 12. Since she wasn't leaving I called down to the front desk, at which point the lady finally started making her way out the door. I confirmed with the front desk staff that checkout was at 12. The girl was dismissive rather than apologetic saying "you're fine, she probably just wanted to see if you checked out." Absolutely inexcusable all around to walk into a guest room, refuse to leave while speaking a foreign language. Terrible staff that needs more training on customer service as well as English.

Overall, we had a great experience at this hotel. We will absolutely be adding Home2 Suites to our list of go-to hotels. The room was clean and had everything we needed. The curtain dividing the bed from the sitting area was perfect for creating a sleeping area for our daughter. Breakfast was great and the hours were very conducive to our schedule. The gym was spacious and had a good amount of machines and equipment. Our one complaint is the parking. The hotel does not have hotel only parking. The parking lot directly in front of the hotel, which on would assume is for the hotel only, can be used by people who are going to restaurants or shopping in the area. This results in there not being adequate parking for hotel guests. The hotel gives out maps with additional areas to park, but the map is blurry/grainy/hard to read. You're given a tag for your car, but it's not a permit- it's to inform tow truck drivers you are staying at the hotel so they can call the hotel and give you an opportunity to move your car. This tells me people are parking in the wrong spots consistently, which isn't surprising given how unclear the parking map is. As a hotel guest, I expect there to be clear areas for parking when the hotel says there is free parking available. Due to this, we will likely not stay at this location again because it is not worth the stress.