Devine Beach Hotel, Westcliff Southend-On-Sea

Found the online check in a faff that is not necessary

Room smelt of smoke. Toilet seat was broken next to toilet. Shower door wouldn’t close. Shower head holder was broken. Sink was in the bedroom. Room was freezing. Never a 3 star.

On arrival my room stank of stall smoke, in hindsight I should have told someone but I didn't and now I've now been charged £100 and told it was me. Strange people in the hotel entrance of a night time that looks like homeless people that have got the entry code for the door. Certainly wouldn't recommend this home.

I am absolutely disgusted with our treatment by this hotel. I understand that this is a self service hotel but we spent over two hours trying to get a code whilst speaking to OYO in India and several people We then got told it would take 48 hours to resolve although we were only staying there one night! We have now been told we cannot have a refund as it is not part of their policy even though we couldn’t even stay there and had to pay out a large sum to stay in a hotel down the road I am so disappointed in the whole experience and would never stay here

Couldn’t use the parking not enough room for my car The room was clean Fridge didn’t work and smelled when we opened it Lots of stairs so not suitable for disabled people Had trouble getting into the room as it had been changed only letting us know after we arrived Good job man came in and helped us