Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

My rooms walls started making a cracking sound at 5:30 am that ear plugs could not block. This is my second time at this property and they had a service issue with one of the two elevators. I chose this facility for its EV charging stations. But they had a customer that was plugged in for four days straight and did nothing about it. I did the best I could to share the other charging station with the other guest. Breakfast was pretty darn good!

Great location! Dining close by, walkable. Good breakfast. Nice outdoor pool.

Room spotless, staff awesome. One Elevator down - sort of a delay.

The check in was a breeze as was the check out. The parking lot is huge a d safe pool is normal but definitely helps you relax.

Very nice accommodations. Only issue was that there was only one elevator operational and that one had issues for a short period of time. Would like to see improved lighting in the bathroom as well as in the main area.

Room was great! Staff was great! However the elevators were down to often. 1 elevator was completely out of order and the 1 that was working kept going down. I am disabled and stairs are very difficult for me and I had to take the stairs multiple times. This was very frustrating.

Staff was able to reset the faulted EV chargers and they were available for use during our stay. Rooms were clean, breakfast was good, kids loved the pool, it was a great experience.

Clean, new amenities, games in the lobby, clean rooms with updated bathroom. Parking was a bit tight but feasible. Only thing I would recommend would be wine/beer in the market.

The pool was out of service. Very clean hotel and very friendly and helpful staff !

Very clean hotel and staff was polite..however the elevator needs to be upgraded. Pretty slow and one was out of service. Also the parking lot requires extra cameras for unscrupulous folks who will try to break in vehicles. I would however recommend staying here though!!!

Roo floor was sticky. Not taken care of even after reporting. Coffeemaker not working. Not replaced, offered hot water from the breakfast area! Soap was not there.

Generally, it was nice. My room was clean and comfortable and the breakfast was great.The front desk staff were nice, helpful and easy to deal with.The property looks newer, but is already showing wear and what looks like a lack of attention by management. There were spills outside off the elevator on two different occasions and the first wasn't addressed until the next day despite letting the front desk know. The second was from a garbage bag a housekeeper had. She mopped the liquid, but whatever it was, was sticky even after drying. It was still that way when I left and had been there for two days. I don't know if management is trying to save money, but it seems lightly staffed for things like off-hours janitorial. Although the janitorial thing might sound petty, it's things like that that will quickly lead to an overall deterioration of the property, which is a shame since it's a nice place.

The bathroom was gross. I’m not even sure when it was last cleaned.

Everything was good except the shower was dirty!!

Hotel was very clean and location was great. The room was very spacious even for our family of 6.

It was fine. Not as close to Charlotte as we thought it was going to be. The people were nice and the area was nice. Our AC did not work and we had worms in our room. I don’t think I can add pictures to this review or I would.

No hand soap or towels in the room, was told by front desk there weren’t any clean towels left. Room was dirty, food on floor from previous guests and hair left in the bathroom. Would never stay here again.

Bathroom had loads of dirt in the tub, the sink was dirty and there were multiple drops of urine on the toilet seat. There were no towels in the room.

The ambiance was nice. Staff were pleasant. The issue that I want to note is that one of the comforters weren’t fully clean and there was hair in the sheets. All other areas of the room appeared clean. Vibrations in the room occurred that could be felt and heard.

Nice rooms very clean

Water pressure wasnt good and weirdly there wasnt any hot water in the am. It only got hot at night

My rooms walls started making a cracking sound at 5:30 am that ear plugs could not block. This is my second time at this property and they had a service issue with one of the two elevators. I chose this facility for its EV charging stations. But they had a customer that was plugged in for four days straight and did nothing about it. I did the best I could to share the other charging station with the other guest. Breakfast was pretty darn good!

Smoke and/or carbon monoxide blinking light over the bed was annoying, room above us must have had children small enough to be jumping on/off the bed, making it hard to sleep several hours late into the night. Place was great other than that and we will stay here again, but maybe on top floor next time :/

Overall, the stay was pleasant. Two items stood out as areas of improvement: 1) the bathroom faucet in Room 412 did not operate at full flow 2) Housekeeping did not consistently service the room - despite NOT having the “not ready yet” sign on the door handle.

Comfortable room.

I have stayed here around 30 nights this year. I have even brought my employees there for meetings and booked rooms and conference room. So it used to be good....but no more. The staff is rude. Customer service is terrible. Wifi sucks. And then they checked me in and gave me a room/key that somebody else was in. Lucky that i wasnt shot. I wont stay here again. I need to find a better place.

Great location and it’s walking distance to Sprouts, Publix, and Walgreens. The staff was wonderful. Housekeeping came by everyday which I noticed hasn’t been the norm since COVID for some hotels. The hotel is about 5-10 minutes from the highway depending on the traffic. It’s about 25 minutes minimum from the city center which isn’t bad. Location is surrounded by beautiful trees. My room faced the road but it wasn’t noisy at all. I couldn’t hear the traffic and it didn’t disrupt my sleep. Breakfast was available but I didn’t eat it because I had food from Sprouts but I liked that it was available! There are board games and space to work remote in the hotel lobby. The staff gave me a goodie bag with water and treats upon check-in which was so sweet. Overall, I recommend. Also, Ballantyne is a lovely area.

Extra wide scenic window and attractive relaxing chassis in the king room. Superb mattress and linens. More than ample towels.

Very comfortable beds and pillows, spacious room and modern.

Hotel is nice overall (some wear and tear everywhere). Staff was nice. But $150 per night for incidentals at a holiday inn express is crazy (especially with only one working elevator and a broken bathtub stopper).

The actual hotel is nice, in a good location, and comfortable. The staff that check us in was a headache. He 'did not realize' that i already prepaid for two rooms for two nights. So when my friend checked in, he took her card not only for the incidental deposit, but charged her for a night. Then when we checked in 30 minutes later he realized that the rooms were already paid for. He stated that he would have to wait for a manager for the return. The next night he said the same thing, but some reason charged our card for another night. Did not realize until after check out that he charged us again. Check out person was nice but noticed no notes about our return like there was suppose to be. Called two days later and was told the manger was in a meeting. They told my friend there was no manger at that location and she had to call corporate for a refund. The hotel did call me back for our card number for the refund. They told us both that the incidental hold takes 6 weeks to drop off, which seems excessive. Definitely a headache dealing with. That same check in guy also told us the wrong times for breakfast and we overheard him telling another couple the wrong times as well. We also were just handed keys with no room number and had to ask him to actually tell us what room we were in. Thankful the rooms were clean, modern, and overall nice. The shower did have some spots they missed while cleaning, but overall not bad. It is close to downtown and South park which is a plus.

Above and beyond standards better service and quality than any other Holiday Inn we’ve stayed keep doing what youre doing at this branch!! Very classy and professional from the lobby, front desk, housekeeping etc.

We booked this hotel through Expedia and unfortunately had a family emergency after our first night. We had to leave early and immediately contacted both Expedia and the hotel to see if we could get a partial refund for the unused nights. Expedia customer service was helpful and understanding, but ultimately said the decision was up to the hotel. Sadly, the hotel refused to offer any refund. They chose to keep the full amount for the remaining nights we couldn’t use—even though the room was left empty and most likely rebooked after we left. It’s clear this place cares more about squeezing every dollar out of guests than showing even basic human decency. Very money-hungry and cold. I would not recommend staying here unless you’re 100% sure nothing unexpected will happen, because they won’t care. At all.

I have stayed here around 30 nights this year. I have even brought my employees there for meetings and booked rooms and conference room. So it used to be good....but no more. The staff is rude. Customer service is terrible. Wifi sucks. And then they checked me in and gave me a room/key that somebody else was in. Lucky that i wasnt shot. I wont stay here again. I need to find a better place.

Never greeted from the staff when entering the hotel. The day of my arrival front desk clerk (guy) complicated my preferred card payment made for booking reservations. He added additional charges to my credit card and forced my card to cancel the transaction. So I had to use my bank debit card for the entire payment due. I never had a hotel to bill my debit card upfront before the departure check out date. Very bad miss practicing at that hotel.i will never trust no other Holiday Inn Express again. The house keeping service wasn't to my satisfactory either.

The hotel was in a very convenient location. The housekeeping staff were very friendly and accommodating. The breakfast was good. My check-in was the probably the most memorable positive experience of the front desk staff. As an IHG member, I have experienced a variety of pleasant experiences but this one was the lowest. I usually travel and stay for business. This trip was to celebrate my birthday with my family. I had my 3 yo grandson who invoked a visit from security stating complaints about noise, which we understood, but it was the rudeness in the delivery.

The hotel was great, but we recieved charges everyday even though we paid for everything a month in advance. Each day we talked to the desk clerk and they said they would fix it, but even more were added the next day. We talked to the manager who was not very helpful. All i can say is watch your charges.

Very bad customer experience with the staff. Booked the hotel as they listed to have EV charging but it didn’t work. We forgot a jacket and realized we left it in the room after 2 hours of checking out. Called the hotel multiple times front desk kept saying room is not cleaned yet please call tomorrow. After repeated follow up of 3 days they said we don’t find it. Will not recommend anyone staying here.

We really enjoyed our stay! Thanks so much to Katie for making sure we got accommodated, even though we came past midnight already and were told there were "overbooking" issues. We originally booked one room with 2 king size beds but were told it was given away. Katie called other partner hotels to try to book us but was declined. After minutes of scouring through computer records, she found us 2 rooms and we were comfortably accommodated. Thank you, thank you! Plus, Charlotte is such a beautiful city! Totally worth our time and resources. :)

Great & very well maintained hotel! Special thanks to AJ at the front desk. He’s a pleasure to deal with! I strongly recommend if you happened to be in the area

I liked that i could walk to the grocery store and a few restaurants.

Great location! Dining close by, walkable. Good breakfast. Nice outdoor pool.

Location is excellent

This has easy access to everything within the city.

This hotel is situated in a bougie little area that seems to be referred to as Ballantyne. As many times as I have driven up to and stayed in Charlotte, I never knew about it and it is quite nice! The hotel itself is very clean and modern and is tucked away from a main road that has easy access to I-485. Everything around here feels nice and new and there are plenty of nice dining options nearby. The staff were very friendly, always saying hello in the halls and making sure everything was functioning properly and clean. The breakfast was actually pretty great with hot and cold, protein and carb options, and coffee was available at all times. The wifi was easy to connect to and very reliable. I would absolutely stay here again.

Nice quiet area. Convenience store near by along with a couple of decent food options.

Great location and it’s walking distance to Sprouts, Publix, and Walgreens. The staff was wonderful. Housekeeping came by everyday which I noticed hasn’t been the norm since COVID for some hotels. The hotel is about 5-10 minutes from the highway depending on the traffic. It’s about 25 minutes minimum from the city center which isn’t bad. Location is surrounded by beautiful trees. My room faced the road but it wasn’t noisy at all. I couldn’t hear the traffic and it didn’t disrupt my sleep. Breakfast was available but I didn’t eat it because I had food from Sprouts but I liked that it was available! There are board games and space to work remote in the hotel lobby. The staff gave me a goodie bag with water and treats upon check-in which was so sweet. Overall, I recommend. Also, Ballantyne is a lovely area.

Staff was very welcoming, location was safe and in walking distance of grocery store and dining options down the road. Easy access to Charlotte area.

This hotel was perfect. It was about a 22 min drive from downtown Charlotte. The area is very safe since there is a police station right next to the property. There are several dining options in walking distance and grocery stores nearby. The rooms were clean, beds comfortable, shower worked great. The best part was the breakfast buffet each morning.

Excellent location! Sprouts, Mod Pizza and McAllisters within 500 yards. Parked and didn’t move the car until checkout. Rooms are very quiet and blackout shades are 10/10. Enjoy!

Rooms were quiet and comfy! Breakfast was good! Lots of choices!

Wasn’t expecting much given the price, but this hotel was amazing! Clean with great customer service. Breakfast was really good more options than average hotel breakfast. Only con was elevator was broken and the working one was very slow

No breakfast for 3 days in a row And then cold coffee And room had roaches in bathroom !!

Our visit was extremely comfortable and quiet. The breakfast was great with some good hot options.

No breakfast served either day of our stay; no signage to indicate this and we weren't told about it upon checkin, even though it had been an ongoing issue in the days prior. Staff was difficult to find and were not helpful when we asked about no breakfast. They said the oven was broken, but they didn't even serve cold items like juice and cereal. An email to the manager of the hotel went unanswered. They wouldn't call a manager, even though several guests at the desk were really upset and asking to speak with them. Rooms weren't stocked with towels or kleenex and only half rolls of toilet paper. Really disappointing stay. We wouldn't recommend this hotel at all.

Staff was great and helpful. Room was clean and confortable. Breakfast was marginal. Seems like the breakfast lady needs assistance. Many items were missing ie yogart /sweet rolls and the fruit selection was limited to oranges. Several items that were available were not refilled timely - eggs, pancakes, bacon. Some were available after a while but did required a wait.

Perfect location for anyone visiting Ballantyne area.Beds were very comfortable and the bathrooms clean. We thought the cost was reasonable because they offered a full breakfast which we thoroughly enjoyed our first morning. Then their oven broke. They could have simply abbreviated the options and offered cold cereal, yogurt, fruit, toast, bagels, and pancakes, juice, and coffee. Nope. Nothing but coffee and short supply of that. I know you can't predict equipment malfunctions but better decisions should have been made. Didn't ruin our time there but we'll be leery of any future bookings.

Everything was great, but they should consider upgrading their breakfast options and extending the hours. A better breakfast with longer availability would make the experience even better.

This hotel was perfect. It was about a 22 min drive from downtown Charlotte. The area is very safe since there is a police station right next to the property. There are several dining options in walking distance and grocery stores nearby. The rooms were clean, beds comfortable, shower worked great. The best part was the breakfast buffet each morning.

We booked a suite and Rooms were not stocked with towels or Kleenex and half rolls of toilet paper. Breakfast was not served for the two days we stayed there with no notification that it wouldn’t be available when we checked in. Staff at the desk was tough to find, and they refused compensation or a call to management to voice concerns. They said the oven was broken and had been for several days prior, but not even juice or cold items were served. We were super frustrated with this experience and having to go out for breakfast was an added expense and delayed our morning plans. Would not recommend this hotel if this is how it is managed.