Name: Tru by Hilton Auburn
Address: 2411 W Pace Blvd, Auburn, Alabama, United States of America, Auburn, Alabama, US
Price range: US$103–US$388 per night
Rating: 8.48

What guests think

At Tru by Hilton Auburn, guests consistently praise the friendly staff, convenient location near I-85 and Auburn University, and a lively lobby with games, while feedback on cleanliness, room size, and maintenance varies more noticeably across stays.

Staff are generally helpful, though some guests experienced check-in or billing errors and poor communication during incidents. Rooms tend to be small with limited storage and noticeable noise; some reported AC, blinds, TV, or fridge problems and a lack of in-room coffee/microwave. Cleanliness is inconsistent, ranging from spotless stays to missed housekeeping, stained linens, dirty bathrooms, and lapses in public-area upkeep; breakfast is often praised but can run short or start late. Expect a simple, convenient stay with friendly service but variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the lively lobby with games and workspaces, a compact gym, EV chargers, and an outdoor pool, plus easy parking. Some equipment and shared areas need attention, including a broken Peloton, an EV stall, and a dirty lobby microwave.

Related guest reviews

10

Natasha

23 Sept 2025

·

Stayed 2 nights

We had a great time and the lobby area had plenty to entertain a large group.

6

Retina

28 Oct 2024

·

Stayed 2 nights

The TRU offered a nice, clean environment. I loved that the hotel has a board that communicates all of the answers to FAQs about the area (places to eat, common sayings, attractions, etc). The walls are very thin---I could hear the person next door snoring. As well, the Peloton exercise bike was broken with no timing for repair.

10

Desiree

13 Sept 2025

·

Stayed 5 nights

It was a great experience with helpful staff. The breakfast was fantastic and they had a great place to work remotely

10

Ben

26 Jun 2024

·

Stayed 1 night

EV charging onsite, main reason I booked. One charger was out of service, luckily one worked.

10

Tracy

17 Jul 2025

·

Stayed 3 nights

Rooms were fine, but it needs a good deep clean. Breakfast was ok. Loved the pool table in the common area and they have games to play, which is nice. Location was perfect for our stay. Staff was great!!!

10

John

7 Apr 2023

·

Stayed 1 night

Just stayed one night but spent most of the day in the lobby visiting with family. Very friendly staff and a quiet smallish room with a wonderful king-size bed and large TV. The weather was unseasonably warm so family kids had a great time in the outdoor pool. Will definitely stay here next time in Auburn.

10

Geoffrey

4 Jul 2024

·

Stayed 2 nights

Fantastic experience. It has its own Tesla charging station. It made it very convenient.

6

BJ

13 Jul 2025

·

Stayed 2 nights

The were no microwave or coffee pot in the room. You would have to go downstairs and use the one by the front desk, then go back up to your room. The microwave at the front desk was dirty. It look like it had not been cleaned for several days. No one was at the desk when I was checking out, though a staff member was sleeping near the front desk when I had come down 30 minutes prior .

10

ABDUL

11 Aug 2024

·

Stayed 4 nights

Welcoming and friendly staff Location was great. Room clean well equipped . Breakfast was included Everything was fresh Ample parking Would stay again

10

Brooke

28 Jun 2025

·

Stayed 2 nights

It is very clean and comfortable, and it has a nice little gym!

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms and public spaces very clean, but several reported missed housekeeping, dirty bathrooms or towels, stains, odors, and even bugs. A deeper clean and better consistency are recurring requests.

Related guest reviews

6

Donna

24 Jul 2024

·

Stayed 1 night

I thought most Tru Hotels were fairly new, so we opted to try it. It seemed to be new but already very dirty. Baseboards are tile and appear to have never been dusted or wiped. Food on ceiling on 2 level by elevator. Walls in our room had liquid drip marks in multiple places that could easily be wiped to remove. Same goes for bathroom walls. Bathroom tile baseboards were especially dirty and corners in bathroom had accumulated hair. When we arrived @10 pm there were groups of students studying in the lobby. The pool area was also full of college students. The noise from upper level rooms continued all night. At breakfast there was not a clean table to sit at even tho there were at least 8 employees sitting around. It’s terrible to see a new hotel not being cleaned and taken care of.

2

Morris

25 May 2025

·

Stayed 1 night

We’ve stayed in a lot of Hilton properties but this Tru one was making us rethink ever using Hilton again. It was clearly just an old property “updated” (using that term loosely), halls & rooms upstairs smelled like old smoke & mold, ac didn’t work & had a funky smell, blanket had what appeared to be a pee stain & blood on the ceiling by elevator. I mean come on Hilton are you trying to ruin your name !!???

2

Laurin

21 Jun 2024

·

Stayed 1 night

There was live in the bed. It was not discovered until the morning after we had slept in the bed. While the hotel covered the cost of the room, the damage had already been done. We had to treat our hair and items to prevent bringing it home.

4

Jennifer

25 May 2024

·

Stayed 3 nights

Definitely would have preferred to stay anywhere else. The shower was dirty and smelled like mold, there was dust and dirt in all corners of the room, the A/C didn’t consistently work, and despite every notice saying they would do turndown service every other day, they did not. We were there 4 days/3nights and received no turndown service.

6

Ludivina

4 Jan 2026

·

Stayed 1 night

The room looks clean but if one pays attention there are areas that were not clean like corners and soap scum. There were also visible stains in all the furniture in lobby area. Stainless steel surfaces had smudging and looked unclean. Lobby restrooms unclean, doors were dirty and there isn’t a ladies only restroom. Our room bedding didn’t smell or look fresh.

6

Chloe

27 Jul 2025

·

Stayed 1 night

The bathroom smelled like urine. There were yellow stains around the toilet seat hinge. One of the folded towels had a large yellow stain on it. My daughter almost dried her face with the dirty towel.

2

Chelsea

29 Dec 2024

·

Stayed 1 night

We were very disappointed by our stay at Tru. We switched rooms twice due to the rooms not being cleaned by house keeping. The first room had makeup on the sheets and hair in the bed. The second room was just as bad. There was a pill on the floor in the bathroom, hair on the toilet seat, and the sheets were filthy. Not due to stains, they were not cleaned at all. See attached. The woman at the front desk for the night shift was understanding, she showed us the room prior to moving us. Her manager requested photos but has not reached out regarding the matter. We’ve stayed at Tru while on vacation in Tennessee and it was an absolute wonderful experience. It was disappointing to see that the one in Auburn wasn’t kept to the same standard.

10

Stephanie

6 May 2025

·

Stayed 1 night

The customer service was great and everyone was very nice and accommodating. The room could've been a little cleaner though, mainly the bathroom. The toilet was gross and looked like someone had smeared poop on the seat.

8

Michael

15 Nov 2025

·

Stayed 1 night

Everything was good, but the room could have used additional cleaning prior to our arrival.

2

Lisa

6 Oct 2025

·

Stayed 1 night

The room was dirty, AC unit came on every few minutes and was loud. Nothing like the reviews that were reported. Extremely disappointed.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally small with limited storage and desk space; noise from hallways and upstairs is a common complaint. Multiple reviews note AC, blinds, TV, and fridge problems, and many mention no in-room coffee maker or microwave.

Related guest reviews

6

Charlie

3 Dec 2024

·

Stayed 5 nights

Staff were mostly nice and cordial. Room was very tiny and frige did not cool. I was there for 5 nights and there was nowhere to put my clothes or luggage. Wasn't worth the price. Will not stay there again.

8

Teresa

15 Jun 2025

·

Stayed 1 night

This property was immaculate, the breakfast was delicious, and the staff very friendly. The ONLY problem was noise: we could hear the folks walking around in the room above us and anyone walking down the hall.

4

LEENA

30 Jun 2025

·

Stayed 3 nights

The room was clean, and the hotel is located in a nice, quiet area. However, although I did not reserve a handicapped room, I was assigned one. This would have been fine if there hadn’t been several issues. The room did not have carpet (I'm not sure if this is typical for handicapped rooms), and the bathtub had two showers, but the main shower did not work properly—it did not provide hot water. Additionally, the room was connected to the adjacent room with a door that lacked proper soundproofing. I was woken up at 2 a.m. by loud music from the next room and couldn't get back to sleep due to the noise. I eventually had to call the front desk at 4 a.m. to ask them to address the issue.

6

Ashley

11 Jul 2025

·

Stayed 2 nights

Clean. Didn’t have amenities for price. Room very small. No coffee maker in room.although lobby coffee was good quality. Air didn’t keep room cool and it got hot during the night. Good TV. Very firm mattress. Not comfortable. Shower was great.

6

Michael

8 Sept 2023

·

Stayed 3 nights

Very small room. No dresser drawers. Very little desk space. For a business trip I really rely on desk space. The furniture was just kinda weird, and cheap looking. Other than that, the staff was super nice, friendly and professional. Breakfast was good.

10

Mark

25 Mar 2024

·

Stayed 1 night

The shades in the large window were stuck in the down position because the draw string apparatus was broken on both inner and outer shades. When I reported this to the desk I was told, “Yeah, we know and we’re gonna get maintenance on it.” Later, I guess.

4

Adam

22 Sept 2024

·

Stayed 2 nights

Half the TV channels do not work, staff says it’s a problem with DirectTV. Room has no closet and is incredibly small.

8

sonja

16 Aug 2024

·

Stayed 3 nights

Friendly staff. Rooms are small but comfortable

2

Erick Enrique

5 Aug 2025

·

Stayed 2 nights

The TV was nor working, i reported several times and they did not care. There was no internet. They never clean up my room anybdaybwe stay there. Terrible expirience. The room very tiny. AC make a lot of noise during the nigth. I had a terrible experience in the Hotel TRU

10

Jana

8 Apr 2024

·

Stayed 2 nights

Enjoyed the hotel, all in all. Only thing we had issues with, were the people above us, that sounded like earthquake constantly and like they were going to come through my ceiling at any point. If something dropped on the floor, it loud asf! Also, slamming if doors. Poeple should be considerate to others when in a hotel, and make sure you arent letting kids just run a muck like they dont care. I will request a top floor room from now on.

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Service

Staff are repeatedly praised for being friendly and helpful. However, some guests experienced slow or inattentive front-desk moments, billing or deposit surprises, a wrong or occupied room assignment, and poor communication during incidents.

Related guest reviews

2

Sarah

17 Mar 2023

·

Stayed 1 night

We checked in without a problem only to walk into an already occupied room! Major safety issue. When we went back to main desk to correct it they acknowledged it as we were walking up … meaning they knew about it before we opened the door and didn’t attempt to find us and tell us

10

Michelle

18 Feb 2023

·

Stayed 2 nights

The staff is so professional and pleasant. Robin is the best!!

10

Ashley

30 Jun 2025

·

Stayed 2 nights

The friendliest front desk stiff! Easy check in. The hotel is in a convenient location, close to everything!

4

Michelle

7 Feb 2025

·

Stayed 1 night

I was charged an extra night stay even though I paid already through Expedia $160.47 on Feb. 5. On Feb 6, there was an extra night charge of $142.16 on my Truist debit account.

6

Sandra

9 Apr 2025

·

Stayed 1 night

This property is nice. This property is clean. However, at 7 AM in the morning someone set off the fire alarm. Not one staff member called our room or reached out as we hurried at bed and around to get out. Then, downstairs we find out that someone burned a bagel in the lobby at breakfast.

6

BJ

13 Jul 2025

·

Stayed 2 nights

The were no microwave or coffee pot in the room. You would have to go downstairs and use the one by the front desk, then go back up to your room. The microwave at the front desk was dirty. It look like it had not been cleaned for several days. No one was at the desk when I was checking out, though a staff member was sleeping near the front desk when I had come down 30 minutes prior .

10

Patrick

24 Sept 2025

·

Stayed 1 night

Excellent staff, clean rooms, and good price. Highly recommend and will stay again.

10

Shonda

15 Nov 2025

·

Stayed 1 night

The hotel was very clean and inviting. The staff were welcoming and very helpful whenever we had any questions or needs.

10

Sharron

27 May 2025

·

Stayed 1 night

We were greeted with a smile and warm welcome. Customer service was very good. We enjoyed our stay.

8

Wynn

18 Feb 2024

·

Well I entered the lobby, the desk person was sitting with her back to the door on top of the counter. I was in her peripheral vision waited for her to notice and address me. She did not. I asked, is this was where I checked in. She slid off the counter and said yes and proceeded to check me in.. She as cordial enough but this isn’t a good sign for customer service. Also the mattresses in the rooms were not secure so as you went to sit down, they slid around in the base.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-85 and Auburn University, with easy access to dining and shopping; many found the area quiet and safe. A few noted limited options immediately around the hotel.

Related guest reviews

8

Melissa

1 Mar 2023

·

Stayed 2 nights

It was clean and comfortable. It’s close to interstate so if traffic noise bothers you, not the best place for you. It’s very close to everything!!

10

Jennifer

6 Jun 2025

·

Stayed 1 night

Return trip home, great place to break up a long drive!! Great location!!

10

Jennifer

6 Jun 2025

·

Stayed 1 night

Great hotel! New, clean, very spacious room! Sheets were so soft! Slept like a baby!! Close to downtown shopping and cool food locations!! Definitely will stay here again!!

10

Charod

2 Nov 2023

·

Stayed 1 night

Hotel is solid for a short trip. Right off the interstate and 10 minutes away from everything. Clean hotel, nice for business travelers. Would recommend.

10

Andrette

29 Apr 2024

·

Stayed 1 night

I like the location is not far from the interstate. It was my first time at a Tru Hotel. The room decor is a little different but pleasing. Selected that location for an early morning Groome Shuttle pickup. So I did not get a chance to try breakfast. Enjoyed my short stay!

10

Jill

25 Feb 2023

·

Stayed 1 night

I liked that it was a easy access off of I85 and close to Auburn University our destination. It was also extremely clean and the continental breakfast was sufficient.

8

Connie

8 Apr 2025

·

Stayed 1 night

Easy access. Convenient location. Clean room.

8

Jess

8 Aug 2024

·

Stayed 2 nights

Clean and close to Auburn’s campus. The area was safe. Beds were comfortable.

10

Donald

9 Dec 2022

·

Stayed 1 night

Great hotel in a quiet location. Clean inside and out with some simple but nice amenities. Plenty of parking. Professional and friendly staff.

10

Kathy N

28 Nov 2025

·

Stayed 2 nights

Very clean, comfy, great location to the state park, good breakfast, did our laundry across the street at the other hotel. Ask them.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and options like pancakes and yogurt, and lobby coffee is appreciated. Several guests found items depleted early, service ending at 9 a.m., or missing options, and early-morning coffee wasn’t always available.

Related guest reviews

6

Julian

11 May 2023

·

Stayed 3 nights

Overall my stay was pleasant. However, I arrived to no breakfast prepared at 6:45 am one morning. No reasons offered or anything else

10

Kim

31 Aug 2024

·

Stayed 1 night

Very clean. Staff was fantastic. Breakfast was delicious.

8

Sara

24 Feb 2025

·

Stayed 2 nights

Staff were kind and helpful. Room was clean. Breakfast was decent- yogurt bar was a highlight for me. They also had this cool automatic pancake maker- I didn’t have one but it was a cool gadget. Seems a lot of sports teams stay there

8

Evangeline

8 Apr 2025

·

Stayed 2 nights

Breakfast was really good!

10

Stan

20 Dec 2025

·

Stayed 1 night

No fresh hot coffee available when we left at 5:30

10

Elizabeth

14 Apr 2024

·

Stayed 1 night

The breakfast at the Tru hotel was absolutely delicious. The area is clean. The food is good quality and the staff is absolutely on top of everything. I will absolutely come back to this location.

6

Rebecca

27 Apr 2025

·

Stayed 1 night

The room was clean, and as expected, however the breakfast was disappointing and there were no English Breakfast tea bags which are (for me) as necessary as coffee in the morning!

4

Brian

10 Aug 2025

·

Stayed 3 nights

A guy standing on a12 ladder trying to pressure wash the building, he was lucky but they should have rented a JLG and that job would have been safer. I have a picture with him in action. Also water pressure in the shower was insufficient, and cleaning rooms every other day. They should make customers aware that they only clean rooms every other day. And breakfast, if you're not there early(when they put it out) it's gone! I got down there at 745am, still didn't get anything.

10

Nancy

1 Feb 2025

·

Stayed 1 night

We arrived late in the evening for check-in and were offered water and popcorn. The room was very clean and I found the bed to be comfortable. The continental breakfast in the morning was all we needed to get our day going with scrambled eggs, bacon, toast, English muffins, bagels, pancakes, cereal, fresh fruit, juice and coffee. The only thing missing was a danish to top it off. It was a very good value for the price.

10

Tracy

9 May 2025

·

Stayed 2 nights

Nice breakfast buffet :)

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$96
February	US$118
March	US$121
April	US$126
May	US$136
June	US$161
July	US$112
August	US$150
September	US$117
October	US$121
November	US$109
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $132	16 $132	17 $158	18	19
20 $125	21 $109	22 $107	23 $112	24 $138	25	26
27 $107	28 $110	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $134	3 $121
4 $116	5 $110	6 $108	7 $113	8 $145	9 $388	10
11 $121	12 $110	13 $103	14 $105	15 $109	16 $156	17 $173
18 $103	19 $107	20 $107	21 $125	22 $144	23	24
25 $130	26 $105	27 $103	28 $108	29 $107	30 $164	31 $169

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Auburn

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Prices for upcoming dates