Name: Tru by Hilton Little Rock West
Address: 11320 Bass Pro Pkwy, Southwest, Big Rock Township, Little Rock, Arkansas, United States of America, Little Rock, Pulaski County, US
Price range: US$103–US$189 per night
Rating: 9.05

What guests think

At Tru by Hilton Little Rock West, guests frequently highlight very clean rooms, friendly, welcoming staff, and a bright, modern design in a safe, convenient location near outlets, dining, and the interstate, making quick stopovers straightforward.

Common drawbacks include very firm mattresses or flat pillows and noticeable noise between rooms or from other guests. While many describe the hotel as clean and well kept, a few reviews cite maintenance lapses such as leaky shower doors, occasional mold or hair, lukewarm hot water, and sporadic AC or TV issues. Amenities are basic: pet friendly with lobby games but no pool, and breakfast ranges from tasty and varied to average or poorly managed. Overall, it suits short stays prioritizing convenience and value over full-service features.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are simple: pet friendly with convenient parking and lobby games/pool table; some note a decent gym. There is no pool, and a few guests felt amenities were limited.

Related guest reviews

8

JOHN

7 Oct 2025

·

Stayed 1 night

Clean room | Staff | Shops nearby | Parking

10

Jennifer

29 Oct 2023

·

Stayed 1 night

We love Tru by Hilton. Hot coffee and water for tea in the lobby 24/7, a pool table for family fun, and a great breakfast with lots of options are our favorite things.

10

John

4 Nov 2024

·

Stayed 1 night

We loved staying at Tru by Hilton. The atmosphere inside was so fun and colorful. There were games and a pool table in the lobby for a fun time and lots of room to sit and chill. The room we stayed in was adorable with all its color and decorations. The bed was soooo comfortable and the shower was also wonderful. The desk employees were inviting from the moment we walked in. They were also friendly, courteous, and professional. We would definitely stay at other Tru by Hilton hotels in our future trips!

10

Amy

8 Nov 2024

·

Stayed 1 night

Personable staff. Food wasn’t the best. Property was clean and fun. Good gym.

10

Thomas

14 Jul 2024

·

Stayed 1 night

Was warmly greeted by staff. Pet friendly. I am traveling with my dog. Also nice to see other travelers with friendly, well behaved dogs.

10

Johnnie

7 Jun 2025

·

Stayed 1 night

Friendly staff. The only thing they don’t have a pool. They have a pool table. Right next to Outlet shopping mall and Bass Pro. And very quiet. Easy to get to off the interstate. Nice clean hotel.

10

Becca

18 Oct 2025

·

Stayed 1 night

Incredibly safe. Our small family took a walk around the sidewalk to wear the kids out before bed. We played downstairs in the recreation area for a while and there was free tea and coffee all night long while I had to work till 2 in the morning off my laptop on the back patio.

8

Clark

15 Aug 2025

·

Stayed 1 night

Nice property, but no pool…

10

Sandra

7 Aug 2025

·

Stayed 1 night

CLEAN. COMFORTABLE. PET FRIENDLY. SEMI TRUCK PARKING

10

Jaclyn

16 Mar 2024

·

Stayed 1 night

We stay here every time we are in Little Rock. Great place to bring a pet!

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Cleanliness

Reviews frequently praise very clean rooms and well-kept common areas. A few guests reported issues like shower mold, hair, or isolated pest sightings.

Related guest reviews

10

Ronald

4 Aug 2025

·

Stayed 1 night

Nice clean and new hotel with a spacious room. Area felt safe and hotel included a free breakfast that was better than most hotels I've stayed at.

6

Maria

9 May 2025

·

Stayed 1 night

I travel a lot and visit many hotels. The staff was great and parking was excellent. I was not impressed with the hot breakfast options. The walls and doors around the hotel were also dirty which gives the hotel a dirty vibe. There was a large dog barking at all hours of the night and someone kept opening/closing a door next to us. I didn’t get much rest for sure.

8

Jasmine

3 Sept 2025

·

Stayed 1 night

The hotel was nice but the room was small for the price. Also there was hair in the bathroom

8

Jennifer

8 May 2023

·

Stayed 1 night

The hotel itself was nice however our A/C unit in our room was really loud. Like really loud. Every time it switched on, it would make a loud "bang" and wake us up. There was also a small amount of black mold in the shower along the glass. With a little soft scrub and a sponge, it should wipe away quite easily. Overall, we were happy with our stay.

4

Kurt

22 Aug 2025

·

Stayed 1 night

Bug bite, filthy under mattress, one chair, soap dispenser falling off wall, cheaply constructed. Will never stay again.

4

Judy

21 Jul 2024

·

Stayed 2 nights

outside looked very nice, the lobby was excellent, the desk clerk was very informative and kind. first room given was large and nice until I walked into Bathroom where I found black mold in around the base of shower. we were given a second room, but also found Mold in shower, I kept room anyway. went to get in the bed pulled back the coverlet and found several hairs on sheets, luckily had two beds so just doubled up in one and reported the next day to desk clerk. she had housekeeping change the bedding, but left only one towel. had to find maid to retrieve towels. complimentary coffee was old and barely warm. breakfast was a disappointment. would have toast but there was no bread just a toaster. was told they did not have bread. so we will not be choosing this facility in the future or recommending it.

10

Jill

14 Jun 2025

·

Stayed 1 night

Very clean, easy check in amd out. Good location, lots of things within walking distance.

8

JOHN

20 Oct 2025

·

Stayed 1 night

Clean quiet hotel

10

Alvin

26 Nov 2025

·

Stayed 1 night

Very clean room and courteous staff.

10

Lori

8 Aug 2025

·

Stayed 1 night

Place was quite and very clean comfortable beds and staff was friendly.

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Rooms

Rooms are modern and comfortable but minimalist and sometimes small; several guests found the beds very firm and pillows flat. Noise transfer between rooms was mentioned, and Wi-Fi reliability was inconsistent for a few.

Related guest reviews

10

Michael

20 Jul 2024

·

Stayed 1 night

Excellent and clean stay. Newer rooms. Very friendly staff. Next to movie theaters. Only issue was the walls are very thin and you could hear someone coughing all night and other people’s tvs beside and below you. Bring a noise machine.

8

Jasmine

3 Sept 2025

·

Stayed 1 night

The hotel was nice but the room was small for the price. Also there was hair in the bathroom

10

Tom

11 Jun 2025

·

Stayed 1 night

The hotel was bright and modern.

6

Andy

23 Sept 2023

·

Stayed 1 night

Hotel advertised tub/shower combo. Only had shower. WiFi did not reach to our room. Very friendly checkin

8

Elizabeth

23 May 2025

·

Stayed 1 night

Everything was clean. The staff were very friendly. The only not so great part were the pillows. They were very flat and lumpy. Everything else was great!!

6

????

18 Jun 2025

·

Stayed 1 night

The pillows were terrible, it felt like they were bought at Goodwill.

8

Diane

10 Mar 2025

·

Stayed 1 night

The room and beds were clean. The room was on the small side. I should have researched that better. The free breakfast was good with lots of options. The staff was nice and helpful.

8

Corey

14 Mar 2025

·

Stayed 4 nights

The hotel was very clean and the staff was super friendly and helpful. Everything in the room was in good condition, clean, and well-taken care of. My only complaint is the comfort (or lack thereof). The beds are very, very firm, which led to back pain throughout every night and for a few hours the following day during my entire stay. If you like or are used to a firm mattress, though, this won't be an issue, however, if firm mattresses cause you pain or discomfort, it's worth mentioning. The room had one additional chair that I was able to sit in to relieve my back from time to time, but I couldn't sleep in it. Again, though, as bad as the bed was, the cleanliness of the property, friendliness and helpfulness of the staff, and convenient location bring it up to four stars.

6

Nancy

30 Nov 2024

·

Stayed 1 night

The room was very clean, bed was very comfortable, and the front desk staff were fun, helpful, and friendly. Our stay was not bad, however the walls are very thin. The people next door seemed to be rolling rocks against the wall. It was after 10pm and they were extremely loud. The hallway seemed to echo noise in the hall, which only added to the noise coming from the people in the next room. The rooms are not carpeted which makes for a colder room in the winter (also does not help to dampen sound). A very large crack in the wall of the shower had attempted to be repaired with silicone over it; the shower door did not seal at the bottom, so water was in a huge puddle outside the door when you stepped out of the shower. No microwave but did have a small fridge. Very few breakfast items available on the included breakfast downstairs. Little to no amenities at this property.

8

Kim

24 Mar 2025

·

Stayed 1 night

We needed a place to stop and rest for the night on our way to our final destination. The Tru was a good choice. I wish we had been able to arrive earlier to take advantage of the fact that the hotel is adjacent to a nice outlet mall. The hotel was decorated in a fun colorful motif. Very clean. The rooms were nice. Loved the shower in the bathroom. The bed was uncomfortably hard. I have a bad back and this is an important factor for me. Breakfast was free and offered sufficient variety. All in all it was a pleasant stay.

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Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-in. A small number of reviews noted uneven front-desk professionalism or handling of noise/breakfast hours.

Related guest reviews

6

Michael

21 Jan 2025

·

Stayed 1 night

We can usually count on Tru for travel. This Tru the staff weren’t as friendly. Upon checking in we were told breakfast was 6-10. Next morning At 9:00 they turned lights off as I was getting food. I asked what was going on and was told time to close. Another person staying agreed and we were told no, that’s not true. I didn’t even get a chance to get what food I wanted.

10

CHULARAT

8 Jun 2025

·

Stayed 1 night

Nice and clean hotel. Very friendly staffs.

4

Aaliyah

1 May 2025

·

Stayed 4 nights

People were lying saying we were noisy. We were in the bed watching tv. What noise could you possibly hear if we are in the bed only watching tv?? We got kicked out because of it. We had to find a last minute hotel on a budget! Nobody spoke to you in the morning in the lobby eating breakfast or at the front desk. I DO NOT recommend. They funny acting up there for sure!

10

Belinda

11 Nov 2024

·

Stayed 1 night

Amazing. Basic but very functional. Staff was excellent especially front desk from 4-11 pm on the day we checked in. Had a problem with a loud hum in our room about 10:30 and she graciously got us another room quickly. Everything was good after that.

10

David

17 Oct 2024

·

Stayed 1 night

Was a great hotel property. The reception at the desk when we checked in was warm, friendly, and professional. Will highly recommend Tru to everyone.

10

Monica

27 May 2023

·

Stayed 1 night

I like the convenience of the location, wat I didn’t like is the night desk clerk wasn’t friendly

10

Alvin

26 Nov 2025

·

Stayed 1 night

Very clean room and courteous staff.

10

Diane

16 Mar 2025

·

Stayed 1 night

I believe the person checking us in was Cassie. She was friendly and efficient and made us feel very welcome.

4

Gregory

26 Jan 2025

·

Stayed 2 nights

It was new, clean, Spartan by design. All that is fine. Cleaning staff appeared to be hard working all diligent. The three front staff personnel front were on their phones constantly. They were not that welcoming. I asked for a late check out and the morning desk worker said that would be fine. When I came to check out at the designated time, the front desk worker implied that I was supposed to be checked out an hour earlier and no one had told her that I had arranged a later check out. She was not friendly about it; and she went back onto her phone when we were done talking. Poor front desk customer service. Otherwise stay was fine.

10

Melissa

4 Apr 2025

·

Stayed 2 nights

The friendliest staff I have ever come into contact with.

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Location

Safe, convenient spot near an outlet mall, restaurants, and a movie theater, with easy access to I-30; many found it walkable. Some noted tricky turns from the interstate, limited sidewalks, or construction noise.

Related guest reviews

10

Johnny

8 Jun 2025

·

Stayed 2 nights

Close to bass pro and shopping and food places

6

John

20 Jan 2023

·

Stayed 1 night

The location was very nice, appeared to be a newer, up and coming area with plenty of shopping and dining. But there was still a lot of construction nearby which was quite noisy. Several 18 wheelers parked outside running all night and the banging and clatter on the construction site next door at daybreak made it hard to sleep. The uncomfortable bed didn’t help either. But the staff was great and the facility was super clean.

10

Kimberly

28 Feb 2024

·

Stayed 1 night

There were many restaurants and shops within walking distance. Also a movie theater is right next door! We were greeted warmly by front-desk staff, who gave us lots of dining recommendations and directions.

10

Debra

11 Dec 2024

·

Stayed 4 nights

The location was far enough from I-30 to be nice and quiet, but still easy to find.

6

Nella

23 Oct 2024

·

Stayed 1 night

I was disappointed in our stay this time. We were there in February and were not charged additional fee for pet. This time they asked for $50. I brought this to their attention and it was reduced to $25. They said I should have been charged last time but was not. Then my husband and I couldn't be on wifi at same time. Lastly it is hard to get to property from interstate because there is a required left turn and then immediate right turn (hard to do at 5 PM!). In short, we will look for another option the next time in Little Rock.

10

Jill

14 Jun 2025

·

Stayed 1 night

Very clean, easy check in amd out. Good location, lots of things within walking distance.

6

Dorothy

9 Sept 2024

·

Stayed 1 night

Decent breakfast. Noisy kids on floor above jumping and running. Location was not very walkable to surrounding shops..no sidewalks!

10

Shayla

29 Mar 2025

·

Stayed 2 nights

Walkable to shops and restaurants. New hotel, clean

8

Jessica

11 Mar 2023

·

Stayed 1 night

This is a great, safe place to stay when passing through Little Rock. I've stayed twice now and loved it.

10

Lee

30 May 2024

·

Stayed 1 night

It was a great location! Very convenient

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Dining

Breakfast often earns praise, especially the pancake machine and overall variety, and free lobby coffee is appreciated. Others found breakfast average, tasteless, limited, or closed earlier than stated; snacks are available for purchase.

Related guest reviews

6

Michael

21 Jan 2025

·

Stayed 1 night

We can usually count on Tru for travel. This Tru the staff weren’t as friendly. Upon checking in we were told breakfast was 6-10. Next morning At 9:00 they turned lights off as I was getting food. I asked what was going on and was told time to close. Another person staying agreed and we were told no, that’s not true. I didn’t even get a chance to get what food I wanted.

10

Sandra

6 Jun 2025

·

Stayed 1 night

Great hotel. Breakfast Buffett was yummy and had things for the whole family. Rooms were clean and staff was friendly!

10

Michelle

15 Nov 2024

·

Stayed 1 night

The property is pet friendly. The staff was very helpful with suggestions for vegan dining. There are lots of snack options available for purchase so you don't have to leave the property. I really appreciated the convenience after a long day of driving.

10

Kacey

7 May 2025

·

Stayed 1 night

Very friendly service, Very clean. Breakfast was alittle iffy but close enough to other places

10

Jennifer

29 Oct 2023

·

Stayed 1 night

We love Tru by Hilton. Hot coffee and water for tea in the lobby 24/7, a pool table for family fun, and a great breakfast with lots of options are our favorite things.

10

Janis

27 Jul 2024

·

Stayed 1 night

Easy check in with friendly greeting. Rooms are clean with plenty of hooks for hanging items. The free breakfast was really good with the automatic pancake maker. That was cool. Everything you start your day. Seems to be a safe area. If we ever need a place in this area again, we would stay here.

10

Pratap

28 Jul 2024

·

Stayed 1 night

Great staff esp check in- prepared inspite of global internet outage! Clean and well- designed property with all the essential elements at hand Great bkfast

8

Petra

4 Jan 2025

·

Stayed 1 night

The staff at the front desk were outstanding and were happy to help us when the water in our bathroom was not hot. The hotel room was clean, comfortable, and quiet. The hot water issue was the only problem. We liked the toiletries. the breakfast was tasteless, the pancake machine produced raw in the middle pancakes. A lot of the food was wrapped in plastic. I would go and get breakfast elsewhere if I stayed there again.

8

Diane

10 Mar 2025

·

Stayed 1 night

The room and beds were clean. The room was on the small side. I should have researched that better. The free breakfast was good with lots of options. The staff was nice and helpful.

8

Kim

24 Mar 2025

·

Stayed 1 night

We needed a place to stop and rest for the night on our way to our final destination. The Tru was a good choice. I wish we had been able to arrive earlier to take advantage of the fact that the hotel is adjacent to a nice outlet mall. The hotel was decorated in a fun colorful motif. Very clean. The rooms were nice. Loved the shower in the bathroom. The bed was uncomfortably hard. I have a bad back and this is an important factor for me. Breakfast was free and offered sufficient variety. All in all it was a pleasant stay.

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Month	Average price
January	US$102
February	US$105
March	US$119
April	US$121
May	US$121
June	US$128
July	US$125
August	US$118
September	US$120
October	US$121
November	US$111
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $131
20 $125	21 $146	22 $150	23 $139	24 $117	25 $116	26 $117
27 $103	28 $110	29 $113	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $118	3 $118
4 $108	5 $116	6 $131	7 $133	8 $114	9 $118	10 $124
11 $114	12 $123	13 $132	14 $141	15 $122	16 $123	17 $122
18 $116	19 $128	20 $189	21 $128	22 $123	23 $125	24 $125
25 $116	26 $125	27 $134	28 $132	29 $122	30 $122	31 $122

Tru by Hilton Little Rock West

Prices for Tru by Hilton Little Rock West

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Guest reviews of Tru by Hilton Little Rock West

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Little Rock West

Prices for upcoming dates