Name: Holiday Inn Express & Suites Hammond by IHG
Address: 2918 Carlson Drive, Hammond, Indiana, United States of America, Hammond, Indiana, US
Price range: US$113–US$345 per night
Rating: 8.4

What guests think

At Holiday Inn Express & Suites Hammond by IHG, guests often highlight friendly staff, clean rooms, a solid hot breakfast, and a convenient location near highways and the casino, while recurring complaints mention towel shortages, inconsistent housekeeping, and maintenance issues.

Several reviews note pool closures or very cold water, occasional elevator and ice machine problems, and weed odors in hallways. Rooms are often spacious and quiet with comfortable beds and some pond views, but noise from HVAC or footsteps and sporadic hot water or Wi‑Fi issues are reported. Overall, travelers can expect a generally comfortable stay, but operations can be inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool availability is inconsistent—several guests reported closures or very cold water—and some noted slow or malfunctioning elevators and ice machines. A few appreciated the nearby walking trails, and others found the pool fine during their stay.

Related guest reviews

6

Kristy

16 Jun 2025

·

Stayed 2 nights

It was a well cleaned hotel and the breakfast was good the pool was very cold and the pancake machine was broken at breakfast they were not good about having towels at the pool are in the rooms

4

ANTHONY

9 Apr 2023

·

Stayed 1 night

Close to everything. Staff, room, elevators, pool were all disappointing. The whole property smelled like Marijuana. Staff was rude, elevator felt like ir was about to collapse ant any moment. Pool was small & very dirty. No power in our room from midnight till about 5AM. Breakfast was was definitely the best part.

4

Kate

13 Apr 2025

·

Stayed 1 night

No hot water in shower, pool was closed and this was not advertised prior to check in, and no ice in ice machine on our floor.

6

Andrea

10 Apr 2025

·

Stayed 1 night

Pool was broken-that was a big disappointment

2

Racquel

25 Apr 2025

·

Stayed 2 nights

The Room The tub in my room was not clean properly. It had a ring going around the inside of the tub! We had to get our own towels from the lobby. Due to not having enough staff. I guess we were supposed to clean our own rooms since housekeeping never came not one time out of the 2 nights we stayed in the two rooms we reserved. Garbage piled up in both rooms. No wi-fi in either room. Called anout it seversl times, and they did nothing to resolve the issue! Ice Machine The ice machine on my floor did not work during my stay. Elevator Not only slow, but saw a roach in the elevator. Dining Room/Breakfast Breakfast was not the best, but it is free. However after eating breakfast the first day of the 2 days we were there, we see la roach crawling in the food area on the paper plates, which is near the food area! Pool Pool is out of order! So nothing for the kids to do inside the hotel. No apologies for any of the complaints! But, you will best believe I will not stay at this Holiday Inn Express/Hammond ever again! As having my own travel agency, I will not recommend any of my clients to stay there either!

4

Kelly

3 Sept 2024

·

Stayed 1 night

Rooms were dirty and smelled. Pool was Merck’s and no towels. We also had to ask for room towels a number of times, had 4 people in our room were given 2 towels. The breakfast was ok but ran out of everything.

8

Robyn

19 Jan 2025

·

Stayed 2 nights

Disappointed that the pool was closed. Was not made aware of this during registration.

10

John

30 Apr 2025

·

Stayed 1 night

The staff was very friendly and quick to fix an issue and put me in a different room over a minor issue. There is beautiful walking trails here

4

Ami

15 Apr 2025

·

Stayed 2 nights

The property seemed clean and daytime staff friendly and available, however, we had ants in our room. Hot water in bathroom didn’t work properly. Only lukewarm on our first night and then cold showers the second night. Toilet wouldn’t flush properly without holding down the handle for an extended time. Night time staff was not readily available. Stood in the lobby for 10 minutes waiting on someone to show up and finally had to go behind the counter myself into an open door to ask someone to come out and help me. Hotel was advertised with a pool, but when we arrived the pool was closed. Overall, in no way was this hotel worth a nearly $500 bill for the weekend. Very disappointing. Reported to management but have not heard back. Will be contacting corporate for a partial refund.

10

Kwende

1 Apr 2024

·

Stayed 2 nights

Great stay clean room friendly staff perfect for my family trip to Chicago . Stayed here because it was closer and alot cheaper however good time we had . Pool was also good for my 7yr old

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Cleanliness

Many guests found the hotel and rooms very clean, but multiple reviews report issues such as ants, mold or dirty bathrooms, dust, odors, and worn or stained furnishings.

Related guest reviews

10

Isaias

11 Apr 2025

·

Stayed 2 nights

Very clean

10

Brittany

20 Oct 2025

·

Stayed 2 nights

The rooms here are always very clean. And the front desk is very nice and friendly every time I am there since I am a frequent visitor

4

William

13 Sept 2025

·

Stayed 1 night

The shower has mold in it and looked like it hadn’t been cleaned I got in late so didn’t wanna make a fuss cause was tryna get to sleep bed sheets looked slept on and had holes… very different experience than Im used too at this hotel it was my go to hotel when Im in this area.

10

Jodi

2 Apr 2025

·

Stayed 1 night

We chose this hotel because it was close to the Hard Rock Casino were we we're going to see Frankie Valli and the Four Seasons. To our surprise and delight the band members to the show were staying here also, we got to talk to them at breakfast and get some pictures. The hotel was a clean and friendly place to stay. I would recommend it and will stay here again.

10

steve

20 Sept 2024

·

Stayed 1 night

Well maintained property, clean room.

6

JULLIAN

4 Aug 2025

·

Stayed 1 night

The bathroom was dirty. The bathroom faucet was leaking, which resulted in several personal items getting wet. The comforter had holes in it. The iron and the ironing board cover were dirty.

2

Aleah

25 May 2025

·

Stayed 1 night

My hotel room is invested with ants

10

Yuniece

12 Dec 2022

·

Stayed 2 nights

The cleanliness of this hotel was phenomenal. The staff were amazing and the breakfast was delicious. If you are thinking about staying here DONT THINK do it!! You will not be disappointed. Me and my husband loved the amenities and friendliness from everyone. Will give this 10 stars

10

Silvia

18 Apr 2023

·

Stayed 2 nights

The hotel was absolutely the cleanest I have ever stayed in! The room was super nice and cozy. Would definitely recommend staying here!

4

Katy

1 Jul 2025

·

Stayed 1 night

The room did not seem to be cleaned. The bathroom floor was dirty and there was no shower curtain and the sink light did not work. The beds were comfortable and linens were clean.

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AI-generated summary based on recent guest reviews

Rooms

Guests often describe rooms as spacious, quiet, and comfortable, with some pond views. Recurring drawbacks include noisy HVAC, footstep noise from above, limited outlets or design quirks, and occasional Wi‑Fi or hot water issues.

Related guest reviews

6

Elizabeth

18 Mar 2025

·

Stayed 2 nights

Hotel staff were friendly, property was clean. Hotel room was clean and comfortable, but the floorboards were creaky and upstairs guests were very noisy you can hear every step back and forth.

8

Berni

10 Aug 2025

·

Stayed 1 night

We arrived a it early for check in, but staff was very pleasant and accomodating. Our room was spacious and very clean. Coffee barcselwct had good choices. Breakfast typical and good.

8

Jonathan

5 Aug 2024

·

Stayed 1 night

Overall it was a good stay. The only complaint was the A/C unit and the little fridge were LOUD! We requested a different room and were told it was possible but we’d have to wait but offered to send maintenance in to see if they could fix it. They were very prompt but informed us ALL the units sounded like this and there wasn’t anything that could be done. I will honestly say that I would probably stay elsewhere because of this. I’m not going to pay almost $200 a night to be kept awake by poorly maintained equipment.

8

Robert

24 Sept 2024

·

Stayed 1 night

The room was excellent. Very clean, bright and had an excellent view of a small lake out the window. I would have given this an excellent review except at check in they had trouble finding my reservation and the coffee dispenser was empty at 7:15am in the breakfast room and I went to the desk to report it.

8

Patricia

7 May 2023

·

Stayed 1 night

Very modern! Bed was extremely comfortable. Dove bath products a plus!

10

Derric

1 Sept 2025

·

Stayed 1 night

We needed a quick place to stay overnight The price was great and it was in a great location for us. The beds were comfortable. I have back issues and I slept well on those mattresses. My only issue is there was a considerable amount of dust in the room. Overall it was a great stay.

8

James

24 Mar 2024

·

Stayed 2 nights

Stayed 2 nights. No room service in between. Loud ac/heat unit. Could hear the walking above us. Breakfast buffer exceptional compared to most. Convenient to freeway.

2

Racquel

25 Apr 2025

·

Stayed 2 nights

The Room The tub in my room was not clean properly. It had a ring going around the inside of the tub! We had to get our own towels from the lobby. Due to not having enough staff. I guess we were supposed to clean our own rooms since housekeeping never came not one time out of the 2 nights we stayed in the two rooms we reserved. Garbage piled up in both rooms. No wi-fi in either room. Called anout it seversl times, and they did nothing to resolve the issue! Ice Machine The ice machine on my floor did not work during my stay. Elevator Not only slow, but saw a roach in the elevator. Dining Room/Breakfast Breakfast was not the best, but it is free. However after eating breakfast the first day of the 2 days we were there, we see la roach crawling in the food area on the paper plates, which is near the food area! Pool Pool is out of order! So nothing for the kids to do inside the hotel. No apologies for any of the complaints! But, you will best believe I will not stay at this Holiday Inn Express/Hammond ever again! As having my own travel agency, I will not recommend any of my clients to stay there either!

10

Glenn

22 Mar 2024

·

Stayed 1 night

Nice large room, clean and quiet

10

Richard

12 Feb 2024

·

Stayed 2 nights

Went to Rod Stewart concert at Hard Rock Casino, stayed at hotel for 2 nights. The hotel was clean, and comfortable, the staff was friendly and helpful. Our room (king sized bed) was very roomy and the bathroom had a large walk-in shower. Very nice. The breakfast was more than I expected, with scrambled eggs, omelets, sausage patties, ham slices bagels, toast and more. I would definitely stay here again.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with several shout‑outs to front desk team members. However, some guests experienced rude interactions, slow responses, or no staff available at times.

Related guest reviews

2

Steve

9 Jun 2024

·

Stayed 1 night

Our room was not ready when we got upstairs. Door was open and room was dirty. Went back to desk. Was told housekeeping was off. Manager told woman at desk to go clean the room but she didn’t like that. Offered to call around to other hotels to find us another room. We had just unloaded our car in the rain and didn’t want to do that. Asked if another room was available as the hotel appeared to be only half full. Was told no other room available. When we told them we did not want to move to another hotel, miraculously they found another room for us. All of this wasted about 20-30 min of our time. Front desk never apologized for inconvenience. Acted like we were the inconvenience. Would not stay here again.

10

Nyetta

22 Nov 2025

·

Stayed 1 night

The staff was amazing and very helpful. The breakfast was the best I’ve had at a hotel..

10

LaTanya

14 Sept 2024

·

Stayed 2 nights

The morning and evening staff were all so professional, courteous and very friendly. Including those working in the breakfast area.

10

Julie

18 May 2025

·

Stayed 1 night

Elijah was very friendly at checkin. Hotel is clean.

10

FARID

4 Feb 2024

·

Stayed 1 night

Great service and great staff.

2

Donte

9 Feb 2025

·

Stayed 1 night

Staff was terrible

10

Harmony

22 Jan 2024

·

Stayed 1 night

Customer service was excellent. Front desk was very helpful and the breakfast was more than what we would have expected for a hotel breakfast. Staff was nice and everything was clean.

10

Julie

18 Oct 2024

·

Stayed 1 night

Andre and Chrystal at the front desk are great. Excellent level of customer service, out of the normal for these times. Clone them.

10

Chequrita

29 Jun 2025

·

Stayed 1 night

This so welcome to be greeted by name. I am there every weekend from Indianapolis. Charles, Anna, and kim are always friendly and welcoming

10

Delora

21 Nov 2024

·

Stayed 2 nights

I really enjoyed my stay, the front desk has AWSOME SERVICE 😍

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AI-generated summary based on recent guest reviews

Location

Convenient to major highways and the Hard Rock Casino; quiet business‑park setting with walking trails and nearby dining. A few guests found it harder to access or not very walkable without a car.

Related guest reviews

8

Richard

23 Jul 2024

·

Stayed 1 night

Condition just slightly below the other Holiday Inn Expresses we have stayed but still a very nice property and good experience. It was right on the highway

10

Dieter

31 May 2024

·

Stayed 1 night

Friendly staff, clean modern room and an easy 7 min Uber ride to the Hard Rock.

10

E. Lorraine

23 Aug 2023

·

Stayed 1 night

Property was just fine but in the middle of nowhere if you don't have a vehicle. Only walkable place for lunch, a Wing place, wasn't good. Staff were extremely friendly and kind.

10

Jodi

2 Apr 2025

·

Stayed 1 night

We chose this hotel because it was close to the Hard Rock Casino were we we're going to see Frankie Valli and the Four Seasons. To our surprise and delight the band members to the show were staying here also, we got to talk to them at breakfast and get some pictures. The hotel was a clean and friendly place to stay. I would recommend it and will stay here again.

8

Daniel

25 Aug 2024

·

Stayed 2 nights

Peaceful but hard to get to from highway

10

Devin

25 May 2025

·

Stayed 2 nights

Great property that was clean, convenient, quiet, and close to shopping/dining options.

10

Kimberly K.

22 Jun 2025

·

Stayed 1 night

Very clean very accommodating, quiet location

10

Walter

26 Aug 2024

·

Stayed 6 nights

The hotel is conveniently located to major highways, has a network of walkable trails, and is located in a modern business complex.

10

Luis

26 May 2024

·

Stayed 1 night

Very nice hotel. Good location. Good dining options close by.

10

Jose

22 Mar 2025

·

Stayed 4 nights

Great place to stay. Close to the intersection.

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Dining

Breakfast is widely praised as tasty and satisfying with hot options. Some stays saw items run out, pancake‑machine issues, or average quality.

Related guest reviews

6

Kristy

16 Jun 2025

·

Stayed 2 nights

It was a well cleaned hotel and the breakfast was good the pool was very cold and the pancake machine was broken at breakfast they were not good about having towels at the pool are in the rooms

10

Nyetta

22 Nov 2025

·

Stayed 1 night

The staff was amazing and very helpful. The breakfast was the best I’ve had at a hotel..

6

Richard

15 Mar 2025

·

Stayed 1 night

Room: grade of B. Breakfast: D, one of the worst in recent memory. Coffee machine in room broken. This is a Holiday Inn?

10

Frederick

9 May 2023

·

Stayed 1 night

One of the best Hotel stays I have had in years. The room was very clean and comfortable. The breakfast the next morning was wonderful. Great job!

8

Jessica

3 Jun 2025

·

Stayed 1 night

Breakfast was really good, best part of the stay.

6

John

29 Apr 2024

·

Stayed 1 night

The hotel is clean, comfy and the hotel room was set up perfectly. The staff was polite and helpful. A few things regarding breakfast. They ran out of all breads and fruits. They knew the hotel was full but someone was not paying attention so many of the guests for the last hour and half of breakfast left didn’t get the breakfast they paid for. I was in the business so I know how it works. Also if the manager could have gone out or had food delivered to help the balance of the guests get the experience they planned on for their breakfast. Also the tables dying the hour and a half when I was there were not cleaned. People kept having to do this themselves. This is mandatory for anyone serving food. I worry these days about managers who do get the training just simply not wanting to put in the extra effort to take care of guests.

10

Monika

24 Aug 2024

·

Stayed 1 night

Perfect stay! Breakfast was tasty! Especially the on the spot pancakes!

4

Jessica

26 Jun 2024

·

Stayed 2 nights

The room wasn't the cleanest and had holes in the couch. All of the usb outlets were broken except for one. The biggest disappointment was the breakfast. We specifically stay at holiday Inn's for the breakfast. Both nights we stayed there was virtually nothing stocked. We went at 9am one morning and then 8:30am the other morning. They were even out of coffee! They said they had no fruit and wouldn't stock up anymore gravy despite having several biscuits. Then we saw two staff members come and get some eggs and take away what very little was there to be eaten for paying customers.

10

FRANK

18 Aug 2024

·

Stayed 1 night

Great Breakfast

10

Gene or Christina

2 Sept 2024

·

Stayed 1 night

Great breakfast. Fast and easy check-in. Friendly staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$114
March	US$110
April	US$116
May	US$125
June	US$158
July	US$181
August	US$159
September	US$133
October	US$136
November	US$111
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $310	16 $292	17 $183	18 $292	19 $276
20 $144	21 $161	22 $194	23 $183	24 $146	25 $186	26 $205
27 $143	28 $166	29 $174	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $188	3 $179
4 $141	5 $139	6 $157	7 $157	8 $157	9 $279	10 $275
11 $151	12 $139	13 $144	14 $130	15 $168	16 $345	17 $192
18 $130	19 $130	20 $137	21 $131	22 $130	23 $292	24 $280
25 $135	26 $113	27 $135	28 $129	29 $118	30 $132	31 $129

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Suite, Multiple Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites Hammond by IHG

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Prices for upcoming dates