Name: Tru By Hilton Syracuse-Camillus
Address: 116 Township Blvd, Camillus, New York, United States of America, Camillus, New York, US
Price range: US$133–US$259 per night
Rating: 8.35

What guests think

At Tru By Hilton Syracuse-Camillus, travelers highlight a clean, modern, budget-friendly stay with notably friendly staff, a family-friendly lobby and sports court, and a convenient location near Syracuse attractions, while accepting compact rooms and an overall minimalist setup.

The lobby games and indoor sports court are a hit with families, and parking is straightforward. Trade-offs include small rooms with limited storage, thin walls that allow noise, and uneven housekeeping or minor maintenance hiccups. Breakfast is convenient and often decent, though restocking and variety can be inconsistent. Overall, expect a simple, value-minded base for the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family-friendly lobby games and an indoor sports court stand out, and parking is easy. Several guests noted there is no guest laundry.

Related guest reviews

10

Mary

3 Jul 2023

·

Stayed 1 night

I liked the sports center, foosball and connect 4.

10

Leila

29 Jun 2023

·

Stayed 1 night

This was so fun for the family with the basketball court, pancakes in the morning and fun touches like a little library, board games, swing chairs.

2

Victoria

29 Mar 2023

·

Stayed 1 night

This property does NOT have laundry facilities although they are listed. We planned our stay here specifically because of the convenience and need to do laundry during our stay.

10

Amy

14 Apr 2025

·

Stayed 1 night

Indoor Basketball Court! Plenty of balls and sports equipment for lots of games. A great way to burn some energy! Breakfast was great too. Impeccably clean!

10

Sarah

6 Aug 2025

·

Stayed 3 nights

This isn’t the five star hotel you want for a luxurious vacation. It’s a clean, convenient hotel with strong and personable staff, and free breakfast. Parking and neighborhood stores and restaurants are all convenient.

10

Lori

9 Nov 2023

·

Stayed 1 night

Friendly staff There was a sport court!

10

Joanna

21 Jul 2025

·

Stayed 2 nights

Rooms were clean and well organized. Staff was friendly. Great soap, shampoo, conditioner and lotions and in cool dispensers. Breakfast was delicious. Enjoyed the lobby lounge games for relaxation outside the room. Location very convenient to get to Syracuse and other local towns.

10

Javier

11 Jul 2024

·

Stayed 2 nights

Nice gym

6

Marisa

30 Jun 2025

·

Stayed 1 night

It was great, but when I called to see if they had coin laundry or a pool, I was told yes all properties have them. When I asked they said they had neither. The pool wasn’t necessary but the coin operated washer was.

10

Alicia

1 Jul 2025

·

Stayed 3 nights

Great place to stay if you have kids. They have a game area and lots of space to relax in the lobby. The rooms are spacious for a hotel room with storage the your things. Our room was clean and comfortable. The staff was very friendly and check-in was smooth and painless. Highly recommend this hotel!

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Cleanliness

Cleanliness feedback is mixed: many found rooms and common areas tidy, but repeated reports cite dirty or stained linens, hair/crumbs left behind, odors, and bathrooms needing better attention. Housekeeping consistency varies between stays.

Related guest reviews

2

Caitlin

20 Aug 2023

·

Stayed 1 night

The room itself was not clean though the general facilities seemed in decent standing. Bedsheets looked like someone slept in them as they were wrinkled (and I found crumbs and pieces of dirt) and fridge had a residue and terrible smell. I had to shower before an event and it still had a hair in drain. I was uncomfortable staying there as a result and did not sleep the night.

6

Sayana

1 Mar 2025

·

Stayed 2 nights

Bedroom was not really clean, bathroom was not clean or shower. I had to clean my own.

10

patricia

13 Oct 2025

·

Stayed 1 night

The front desk employee was very nice checking us in. The facility is very clean neat the breakfast was above most and a nice variety. The pillows and bed were extremely comfortable and the shower was new and sparkling clean! I loved everything about it and would definitely stay sgsin

8

Kristi

22 Apr 2025

·

Stayed 2 nights

Overall, this hotel was fine. The property is quite new, and is conveniently located next to a large shopping, dining, and entertainment center (including a Costco and movie theatre). The breakfast itself was very decent and breakfast staff were super helpful. My biggest concern was over the cleanliness of the room itself. There were a lot of crumbs from previous guests visible in the bed frame/along the mattress (gross to think of previous guests eating in bed). The duvet cover (which was white) had obvious filth on it, and when I lifted the mattress up to check for bugs (given all the crumbs) there were unsightly stains all over it, which I found disturbing). I also found that the bedside tables had not been cleaned (and I don’t mean dust), so I cleaned the furniture myself using Lysol wipes that I was lucky enough to have in the car. For these reasons, I did not bother to request housekeeping services during my stay (2 nights).

10

Joyce

8 Oct 2025

·

Stayed 1 night

Our room was very clean looked to be newer!!! Beds were great as well—-loved our stay!!

2

Jamie

31 Jul 2024

·

Stayed 3 nights

The room was extremely dirty with hair and visible stains on the furniture and bed and also a large brown smear on the head of the bed. The shower also as visibly dirty so much that I did not feel safe to use it. The building was extremely loud and I had to bring it up to the desk person several different times. I took pictures of the horrible conditions if needed.

4

Elise

28 Dec 2024

·

Stayed 2 nights

The bed was dirty, there was obvious pet hair all over the bed sheets and in the bathroom sink and shower. We were not provided enough towels. We had to request a tv remote.

10

Caillie

23 Nov 2024

·

Stayed 1 night

We had a lovely stay. Rooms were clean as was the hotel itself, breakfast had good options, staff were friendly, beds and pillows were comfortable

2

ERIC

29 Sept 2024

·

Stayed 2 nights

Bed sheets stained and dirty

10

James

14 Oct 2025

·

Stayed 1 night

We've stayed at this Tru multiple times, and it's always been excellent - clean, quiet, and up-to-date. Highly recommend this location if you're in the Camillus / Syracuse area.

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Rooms

Rooms follow a minimalist, compact design; several guests found them small with limited storage and some noise from thin walls. Comfort varied, with frequent remarks about firm beds or flat pillows, plus occasional Wi-Fi/TV issues and views of Costco.

Related guest reviews

6

Joan

19 Jul 2025

·

Stayed 1 night

We stayed here 1 night because it was close to my class reunion. I stay at Hiltons often, but this is not what I expected for the ridiculous price. (The price was not normal. Obviously Increased because of the car show this weekend). Two Queen beds, but Very small room. No place for suitcase. No closet. Just a hanging bar with a couple hangers, with mini frig underneath. Mini ironing board, which was Hanging on the wall above mini frig. 1 nightstand between the beds. Not a typical Hilton. On a good note. The staff was friendly and helpful.

8

trevor

29 Dec 2025

·

Stayed 1 night

Room is very small. Bed was ok but pillows are below average. Good shower. Breakfast was good.

8

John

9 May 2024

·

Stayed 1 night

Room was clean and well maintained. A second chair would have been a good addition. The bed was too firm for our comfort.

8

trevor

5 Feb 2025

·

Stayed 1 night

Overall hotel does nothing poor but also nothing outstanding. Breakfast was average. Bed not great. Pillows are poor. Elevator had one broken, one was working but we had to use the stairs most of the time. Rooms are small.

6

Melissa Anne

8 Oct 2025

·

Stayed 5 nights

3 star property. Pillows are terrible, walls are thin. But convenient to camillus area and staff was actually very kind and welcoming.

6

Shana

31 Jan 2025

·

Stayed 1 night

Not a bad hotel to stay at. The room was very big and empty though. Felt kind of “cold” and sterile. It was clean, and was nice. Everything was up to date and modern. I just like a cozier feel.

4

Mark

12 May 2024

·

Stayed 2 nights

Issues with WiFi and key didn’t work the second day but no one was at the desk for 20 minutes to help

6

joe

2 Dec 2024

·

Stayed 2 nights

i didn't like the view of Costo.

8

Steven

7 Aug 2025

·

Stayed 1 night

Good hotel with amazing views of Costco!

8

Cindy

15 Jul 2025

·

Stayed 1 night

Reminds me of an IKEA of hotels. Simple, basic, clean and new. Close to shopping and food.

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Service

Staff are widely described as friendly, accommodating, and helpful, with some standout service moments. However, a number of reviews mention an unattended or slow front desk, check-in glitches, and noise issues not always addressed.

Related guest reviews

2

TIANZE

23 Nov 2023

·

Stayed 1 night

Terrible check in experience. Been told the system is down, wait outside with luggage for a hour and have to leave eventually because they “are working on it and don’t know how long it’s going to take”.

6

Greg

30 Jun 2025

·

Stayed 4 nights

On one night there was a loud party on our floor, I called down to front desk with no response. Got dressed and went to front desk, no one there to address my concern. This was after midnight

10

Corrie

30 Aug 2024

·

Stayed 1 night

The staff was PHENOMENAL they we all Incredibly helpful, kind, courteous, personable...we even had an issue with our tv and they switched our room immediately with no complaints! I cannot say enough about the staff!

6

Rob

5 Jun 2025

·

Stayed 2 nights

The hotel was clean, the room was nice, and the morning breakfast was good. Front desk staff was missing at times and not very friendly.

10

Danielle

7 Jan 2023

·

Stayed 19,363 nights

Easy check in. Very friendly and helpful staff. Nice breakfast. Great for families.

10

Andrea

16 Dec 2025

·

Stayed 1 night

Hailey was super friendly. I told Her I had to checkout at 4:30 am and would not be able to have breakfast. She put a bagel and some fruit in a bag for me and I got it when I checked out. It was so nice. It set the tone for the whole day. She’s a keeper!

6

Chris

17 Feb 2024

·

Stayed 1 night

Unattended front desk; wait. The door to our hotel room was open when we arrived. Otherwise, fine.

10

Shaun

28 Dec 2025

·

Stayed 4 nights

As always, my stay is always comfortable with little to no issues. The staff was very friendly and helpful and assisted me when needed to make my stay as comfortable and enjoyable as possible. Kudos to the Tru team members.

6

Betsy

30 Sept 2025

·

Stayed 2 nights

Hotel was clean and convenient. We like the walking trail nearby. The front desk staff not so helpful.

10

Timothy

5 Aug 2024

·

Stayed 1 night

With the exception of the lack of follow-through from Hotels.com, it was a five-star property. The staff was exceptional and first-rate when Hotels.com messed up our reservation. They made sure my family was comfortable and offered to book us a room at our price promised. They worked hard for us until we were comfortably in our room and made all of the corrections that should have been done by Hotels.com. It is not that I am unhappy with them completely, they usually do a good job. I just don't like being asked to switched hotels and then do not follow through with making the changes THEY asked us to make. Fortunately, the Hilton Corporation did a fantastic job to make up for it.

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Location

Convenient base near shopping, restaurants, and major venues like the NYS Fairgrounds, Lakeview Amphitheater, and Syracuse University, with easy highway access. Many guests book for the Camillus area and find it simple to get around.

Related guest reviews

10

Smitha

23 Aug 2025

·

Stayed 1 night

It was a great mid-way stop for us with lots of dining options nearby.

10

Lyn

15 Jul 2025

·

Stayed 1 night

Great location in Syracuse to NYS Fairgrounds and Lakeside Amphitheater!

8

Jeffrey

22 Nov 2024

·

Stayed 1 night

Convenient location

10

John D

18 Aug 2025

·

Stayed 1 night

Great location for visiting the Lakeview Amphitheater!

8

patrick

1 Sept 2024

·

Stayed 1 night

Close to all attractions in Syracuse

10

ANGELA K

29 Jan 2023

·

Stayed 1 night

Great hotel and very nice experience overall. Room was clean and a truly environmental friendly hotel. Service was great, breakfast was great, no complaints! Best part about the hotel is its location! Right next to Costco and easy access to many great restaurants!

10

Tara

31 May 2024

·

Stayed 1 night

Beautiful hotel and convenient location!

8

Rebecca

10 Jul 2023

·

Stayed 1 night

Right off the highway, near a shopping center and neighborhood. Very quiet, safe and convenient.

10

Joanna

21 Jul 2025

·

Stayed 2 nights

Rooms were clean and well organized. Staff was friendly. Great soap, shampoo, conditioner and lotions and in cool dispensers. Breakfast was delicious. Enjoyed the lobby lounge games for relaxation outside the room. Location very convenient to get to Syracuse and other local towns.

8

Randi

7 Feb 2024

·

Stayed 1 night

Great Location. Walkable to may restraints/bars/activities. Hotel has a lot of “games” for kids. Rooms small, but functional and clean

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Dining

Breakfast draws frequent praise for being convenient with decent variety and kid-friendly touches like a pancake machine. Several guests, however, reported inconsistent quality and restocking, with items like coffee, fruit, yogurt, or juices running out.

Related guest reviews

10

Christian

29 Jul 2024

·

Stayed 1 night

Clean, new, and fresh hotel. Rooms were small but had everything we needed. Property was also very convenient to nearby shops and dining. The only complaint is that the breakfast offerings were pretty sparse.

10

Merri

25 Aug 2025

·

Stayed 2 nights

Love all of the Tru hotels--clean, modern, nice amenities and lounge/game area. And the most creative marketing. Rooms are bright & clean with cool features. Especially love the lemon body wash. Great breakfast with fresh yogurt and lots of options. One of the best free breakfasts at a hotel chain

10

Jennifer

6 Jul 2025

·

Stayed 1 night

We had a nice stay! The rooms were simple, clean, and the bed was very comfortable. Breakfast was a highlight—plenty of options to choose from, and the pancake machine was a fun touch that entertained everyone. A great value and overall pleasant experience.

8

John

1 Jul 2024

·

Stayed 2 nights

Excellent all arount other than glitch on the Saturday breakfast where eggs, sausage, plates, cups , donuts became in short supply by 9:20am for breakfast that was to end at 10AM. Seems they under planned for the day. BUT I would certainly go back.

10

patricia

13 Oct 2025

·

Stayed 1 night

The front desk employee was very nice checking us in. The facility is very clean neat the breakfast was above most and a nice variety. The pillows and bed were extremely comfortable and the shower was new and sparkling clean! I loved everything about it and would definitely stay sgsin

10

Tim

16 Oct 2025

·

Stayed 1 night

Very clean, safe, well organized. Breakfast was fresh with great options. Highly recommend!!

8

Mathew

2 Jan 2024

·

Stayed 1 night

Overall it was a good stay. I thought the sound proofing was better than most. The breakfast was very basic and barely edible as far as quality. The pancake machine was out of order, they ran out of orange juice before 9, and there was no coffee for nearly a half an hour, leading to an upset guest having a temper tantrum. We decided to go out for food instead because the breakfast was so poor. Everything else was very satisfactory.

10

Jennifer

31 Oct 2024

·

Stayed 1 night

Breakfast was amazing and many plenty to do in the area.

4

Robert

31 Dec 2022

·

Stayed 3 nights

My room had a view of the Costco side of building- blank. The room was lacking in comfort (poor lighting, no desk chair, bed was like sleeping on the ground, blanket and sheets were thin), the “free breakfast” was a disaster (recycled eggs, sausages and oatmeal 3 days in a row, no yogurts or fruit) and the trash was only sporadically emptied but usually overflowing. Dump. However, the understaffed desk crew did try to be pleasant and assist with the many shortcomings of this bare bones (literally!) hotel. Find somewhere else to stay.

6

Timothy

31 Dec 2022

·

Stayed 4 nights

Our stay at this hotel was ok at best. The cleanliness of room and bathroom were good. The hotel seemed to be in good repair. The staff member at check in did not explain anything about the hotel amenities. The heat in the room seemed to shut off in the middle of the night. The bathroom only had scalding hot water in the sink and shower one morning. When we reported it to the front desk, it was a known issue. The breakfast was disappointing. The coffee consistently ran out in the morning. The coffee syrups provided were CoffeeMate and not Monin as shown in all of the advertising. No fruit or yogurt was provided at breakfast. The food provided at breakfast did not vary for our entire four night stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$116
February	US$127
March	US$146
April	US$162
May	US$188
June	US$194
July	US$224
August	US$237
September	US$168
October	US$170
November	US$144
December	US$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $175	18 $253	19 $233
20 $151	21 $152	22 $143	23 $136	24 $147	25 $228	26 $259
27 $135	28 $135	29 $135	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $223	3 $191
4 $133	5 $140	6 $140	7 $143	8 $143	9 $227	10 $253
11 $143	12 $144	13 $145	14 $144	15 $144	16	17
18 $135	19 $135	20 $135	21 $140	22 $139	23 $213	24 $229
25 $137	26 $143	27 $155	28 $158	29 $147	30 $201	31 $206

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Syracuse-Camillus

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Prices for upcoming dates