Staybridge Suites Denver South - Highlands Ranch by IHG

The room had a decent amount of space, which was a plus, and the sheets were clean. However, the overall cleanliness left a lot to be desired — the bed skirts, couch, and curtains were visibly stained, and the shower, while functional, felt grimy. A good deep clean would go a long way. Wouldn't rush back, but it wasn't a total loss.

I have no idea how this hotel has the rating it does. The front and lobby are clean. That’s where the good ends. I checked in at nearly 4 pm so plenty of rooms should have been ready. My first trip to the 4th floor I was met with stinky food smells, harsh chemical smells, and the room 100% had been smoked in. I asked for another room. The smell in the hall seeped into that room too, and whatever cleaning supplies they use are atrocious. You can’t open the windows to air it out - so you’re 100% stuck with the smells. I was in town to go to an event. I stay 4 or more nights a month in hotels every month. Deciding couldn’t risk smelling like ANYTHING in that hotel for the event, I literally left my keys on the counter and left. The room was prepaid and nonrefundable and it was so bad I looked for and found another place to stay. Do not book this hotel - plain and simple.

Everything was great!

Only concern is no one was manning the front desk when we arrived at 4:00 p.m. It took about 10 minutes for an employee to show up to check us is.

Everything was excellent, except that the room had clearly had a smoker staying in it. Since I am allergic to cigarette smoke, it was a little difficult to sleep there. I have to say that I was really impressed by how quickly the staff came to the desk as soon as I approached--no matter what time of day it was! Overall, we were very pleased with our stay.