Is parking available at the property?

Yes, parking is available on-site and it is free. No reservation is required.

What are the check-in and check-out times?

Check-in is from 14:00 until 22:00, and check-out is by 10:00. Early check-in or late check-out may be available upon request.

Are pets allowed at the property?

No pets are allowed at the property. Service animals are exempt from this policy.

Where is the property located?

The property is located in Mermaid Beach, Gold Coast, near the beach and shopping areas. Key attractions like Pacific Fair Shopping Centre and Surfers Paradise Beach are nearby.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. The pool is seasonal and operational hours may vary.

Are children allowed at the property?

Children are welcome at the property. There is no minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Rollaway and extra beds are available for AUD 35.00 per night. Cribs (infant beds) are also available for AUD 35.00 per night. Advance request is required for both.

What accessibility features are available at the property?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

CHA Private Apts Diamond Beach

What guests think

Across recent reviews, CHA Private Apts Diamond Beach is frequently praised by families for its resort-style pools, spas, playground and BBQ areas, spacious multi-bedroom apartments with kitchens, and a convenient location near Pacific Fair, the beach and tram links.

Many guests also highlight friendly, responsive staff and easy after-hours check-in. Cleanliness and maintenance are mixed, with several reports of poorly cleaned units, worn furnishings, pests, and limited mid-stay servicing or extra charges for towels, though others found renovated or tidy apartments. Unit decor varies, with some dated interiors and occasional bed comfort issues. Overall, expect a family-focused stay with standout pools and a handy location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests consistently praise the pools (including kids and heated options), spas, playground and BBQ areas, which are well suited to families.

Related guest reviews

10

Angela

25 Dec 2024

·

Stayed 6 nights

Lovely pools and grounds. It's not a high rise.

10

Brandon

25 Jan 2025

·

Stayed 4 nights

Helpful staff who were quick to deal with issues. Great pool and amenities

8

Noeline

22 Mar 2024

·

Stayed 4 nights

My little family enjoyed our stay at this resort! The pools and spas are great and loved how local it is to mall and beach. Can’t wait to stay again!

10

regan

14 Jan 2025

·

Stayed 7 nights

Perfect accomodation for our family holiday , kids loved the pool

8

Christine

20 Aug 2025

·

Stayed 7 nights

Great for families, great swimming and spa facilities.

8

Emma

3 Dec 2023

·

Stayed 2 nights

Excellent pool and bbq area

10

Mercedes

28 Jan 2025

·

Stayed 5 nights

The apartment has been renovated and feels clean. Spacious. It has everything you would need, specially in the kitchen. The pools are really nice with different heating so you can choose what temperature suits you best. The only feedback is that it would be nice to have at least one cleaning service. I dont know how long you have to stay to get the apartment cleaned, we stayed 5 nights. We had cleaning equipment that we used, but for the price, getting towels changed one would have been nice. Pool towels would be nice too, although i had read reviews and i was already prepared with our own. Just a hassle to have to bring them.

10

Laura

30 May 2022

·

Stayed 8 nights

Apartment itself was a bit dated, carpet was worn and kitchen basic but for a family it was perfect. Pool area was fantastic - heated kids pool, 2 spas and playground. Communication and assistance from managers was second to none.

10

Caleb

24 Oct 2025

·

Stayed 9 nights

Perfect family with kids stay. The pools, playground and bbq facilities are great! We had a 2bedroom apt, very spacious, air-conditioned, kitchen has eveything you need. Only downside was the water mess left behind after having a lovely hot shower. Overall had a great time and would love to return

8

Adrian

28 Dec 2023

·

Stayed 4 nights

Nice facilities to use like pool and BBQ area.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests reported poorly cleaned units, worn towels, pests, and some maintenance issues, while others found renovated or very clean apartments. A few mention limited mid-stay servicing and extra costs or lack of towels/cleaning products.

Related guest reviews

8

Michael

10 Dec 2023

·

Stayed 7 nights

resort we had stayed 20 odd years back so new it was an older site . Apartment was great for a family with the 4 bedrooms but as I said old resort so some aspects of apartment are a little tired. Had a few issues with stuff broken of failing but were sorted promptly. Fell short on couple things . Towel rail had been broke off wall in main ensuite so had just been put in cupboard under sink and not been fixed . furniture on balcony a bit past use by date with 1 chair a bit of a danger with broken back . Resort its self was great when quiet for kids and families but did get noisy around the pool as the alcahol flowed so was thankful apartment was far enough away .

8

Jenny

7 Apr 2024

·

Stayed 7 nights

Good location. Disappointing no cleaning products or beach towels. All these things were extra costs.

10

Linda

6 Feb 2024

·

Stayed 8 nights

Excellent property would most definitely stay again very good for children rooms were clean and tidy perfect for a family

10

Mercedes

28 Jan 2025

·

Stayed 5 nights

The apartment has been renovated and feels clean. Spacious. It has everything you would need, specially in the kitchen. The pools are really nice with different heating so you can choose what temperature suits you best. The only feedback is that it would be nice to have at least one cleaning service. I dont know how long you have to stay to get the apartment cleaned, we stayed 5 nights. We had cleaning equipment that we used, but for the price, getting towels changed one would have been nice. Pool towels would be nice too, although i had read reviews and i was already prepared with our own. Just a hassle to have to bring them.

4

Angela

5 Dec 2024

·

Stayed 7 nights

It was suppose to be a deluxe room, dirty corners in rooms, towels were old and tattered on ends and sides. Beds were on wheels, floors were tiled so they moved a lot. Refillable toiletries containers were not filled. Lotion container on bathroom vanity was dusty around the top. Tv remote was difficult to use. Doors to balcony hard to open and lock. BUT pool facilities were fantastic. Close to beach, transport and shopping. Quiet dispite the building of hughrisers and roads around it. AC worked really well. As we arrived and departed after hours really easy to do with helpful reception staff.

6

Marie

30 Nov 2024

·

Stayed 6 nights

The unit was dirty (rubbish under cushions) floor was sticky and the bathroom floor was not clean. Outside the unit the entrance to the pool was closed with rubbish blocking the gate. The smaller pools were closed for maintenance and we were there for a week with no changes to these areas. Plaster was coming off in spa area, the tiles need regrouting and were black and mouldy. Windows were dirty and needed repainting. Not good value for money, and this was supposed to be a deluxe apartment, my families units were worse, we stayed in three for a week.

4

Mike

28 Jul 2025

·

Stayed 5 nights

The room was poorly cleaned

8

Amor

28 Sept 2022

·

Stayed 5 nights

Nice location and friendly customer service. Proximity to the beach and Pacific Fair is a great feature of this place. The play area and pool are also great for families. The extra bed was great for families. Perhaps cleaning the balcony a little bit would make it more pleasant to sit there and enjoy the ambience. Pest control should be done to get rid of the bugs. Saw and killed two cockroaches, one on the kitchen bench and another on the floor.

8

Joe

22 Nov 2024

·

Stayed 9 nights

Secure property..clean area.. have no complaints.. would stay there in the future

8

Nathan

28 Apr 2024

·

Stayed 2 nights

Very clean close to cafes, pubs, restaurants, Pacific Fair and The Gold Gold Convention Centre. Down side was the bed massage has had to many body's on it over it life and sags badly in the middle. Latch on bath room door needs replacing.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are large and family friendly with kitchens and air conditioning, offering good space for groups. Some units feel dated and a few guests found beds uncomfortable.

Related guest reviews

8

Ashley

13 May 2022

·

Stayed 6 nights

Our apartment 54 was a 2 bedroom apartment, good size & pretty good value for the $$ spent. The kitchen could have been a little better equipped but apart from that would definitely stay again. The pools were lovely as well as the outdoor BBQ area.

8

Michael

10 Dec 2023

·

Stayed 7 nights

resort we had stayed 20 odd years back so new it was an older site . Apartment was great for a family with the 4 bedrooms but as I said old resort so some aspects of apartment are a little tired. Had a few issues with stuff broken of failing but were sorted promptly. Fell short on couple things . Towel rail had been broke off wall in main ensuite so had just been put in cupboard under sink and not been fixed . furniture on balcony a bit past use by date with 1 chair a bit of a danger with broken back . Resort its self was great when quiet for kids and families but did get noisy around the pool as the alcahol flowed so was thankful apartment was far enough away .

10

Mercedes

28 Jan 2025

·

Stayed 5 nights

The apartment has been renovated and feels clean. Spacious. It has everything you would need, specially in the kitchen. The pools are really nice with different heating so you can choose what temperature suits you best. The only feedback is that it would be nice to have at least one cleaning service. I dont know how long you have to stay to get the apartment cleaned, we stayed 5 nights. We had cleaning equipment that we used, but for the price, getting towels changed one would have been nice. Pool towels would be nice too, although i had read reviews and i was already prepared with our own. Just a hassle to have to bring them.

10

James

3 Sept 2024

·

Stayed 2 nights

Very spacious apartment in beautiful gardens by the pool in a nice quieter part of the Gold Coast. The weather was also awesome.

10

Laurent

21 Mar 2023

·

Stayed 5 nights

Etablissement ideal pour les familles, il est securisé et propose un jacuzzi de grande capacité. L'appartement etait correct, il manquait de place sur le balcon pour y manger. La personne a l'accueil a été tres efficace et a répondu a toutes nos demandes.

10

Nicole

3 Aug 2025

·

Stayed 2 nights

3 bed apartment was exceptional, so much space!

10

Laura

30 May 2022

·

Stayed 8 nights

Apartment itself was a bit dated, carpet was worn and kitchen basic but for a family it was perfect. Pool area was fantastic - heated kids pool, 2 spas and playground. Communication and assistance from managers was second to none.

8

Alexandra

16 Oct 2025

·

Stayed 6 nights

Great facility Paul was amazing kid friendly, room was good for a big group, couple of minute drive to Pacific fair or an easy walk easy walk up to Broadbeach. Great location easy walk to the beach.

10

Caleb

24 Oct 2025

·

Stayed 9 nights

Perfect family with kids stay. The pools, playground and bbq facilities are great! We had a 2bedroom apt, very spacious, air-conditioned, kitchen has eveything you need. Only downside was the water mess left behind after having a lovely hot shower. Overall had a great time and would love to return

8

Nathan

28 Apr 2024

·

Stayed 2 nights

Very clean close to cafes, pubs, restaurants, Pacific Fair and The Gold Gold Convention Centre. Down side was the bed massage has had to many body's on it over it life and sags badly in the middle. Latch on bath room door needs replacing.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful and responsive, with issues resolved promptly and straightforward after-hours check-in.

Related guest reviews

8

Michael

10 Dec 2023

·

Stayed 7 nights

resort we had stayed 20 odd years back so new it was an older site . Apartment was great for a family with the 4 bedrooms but as I said old resort so some aspects of apartment are a little tired. Had a few issues with stuff broken of failing but were sorted promptly. Fell short on couple things . Towel rail had been broke off wall in main ensuite so had just been put in cupboard under sink and not been fixed . furniture on balcony a bit past use by date with 1 chair a bit of a danger with broken back . Resort its self was great when quiet for kids and families but did get noisy around the pool as the alcahol flowed so was thankful apartment was far enough away .

10

Brandon

25 Jan 2025

·

Stayed 4 nights

Helpful staff who were quick to deal with issues. Great pool and amenities

10

Valda Ann

3 Aug 2024

·

Stayed 7 nights

Property location to shopping, transport, beach is very good. Great pool area for families Lady at reception was very helpful

4

Angela

5 Dec 2024

·

Stayed 7 nights

It was suppose to be a deluxe room, dirty corners in rooms, towels were old and tattered on ends and sides. Beds were on wheels, floors were tiled so they moved a lot. Refillable toiletries containers were not filled. Lotion container on bathroom vanity was dusty around the top. Tv remote was difficult to use. Doors to balcony hard to open and lock. BUT pool facilities were fantastic. Close to beach, transport and shopping. Quiet dispite the building of hughrisers and roads around it. AC worked really well. As we arrived and departed after hours really easy to do with helpful reception staff.

10

Laurent

21 Mar 2023

·

Stayed 5 nights

Etablissement ideal pour les familles, il est securisé et propose un jacuzzi de grande capacité. L'appartement etait correct, il manquait de place sur le balcon pour y manger. La personne a l'accueil a été tres efficace et a répondu a toutes nos demandes.

8

Amor

28 Sept 2022

·

Stayed 5 nights

Nice location and friendly customer service. Proximity to the beach and Pacific Fair is a great feature of this place. The play area and pool are also great for families. The extra bed was great for families. Perhaps cleaning the balcony a little bit would make it more pleasant to sit there and enjoy the ambience. Pest control should be done to get rid of the bugs. Saw and killed two cockroaches, one on the kitchen bench and another on the floor.

10

Laura

30 May 2022

·

Stayed 8 nights

Apartment itself was a bit dated, carpet was worn and kitchen basic but for a family it was perfect. Pool area was fantastic - heated kids pool, 2 spas and playground. Communication and assistance from managers was second to none.

8

Alexandra

16 Oct 2025

·

Stayed 6 nights

Great facility Paul was amazing kid friendly, room was good for a big group, couple of minute drive to Pacific fair or an easy walk easy walk up to Broadbeach. Great location easy walk to the beach.

10

Daniel

7 Aug 2022

·

Stayed 1 night

very good place to stay and friendly staff

10

Karen

14 Aug 2024

·

Stayed 4 nights

Team were great and handy for trams, beach and shopping

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AI-generated summary based on recent guest reviews

Location

Consistently praised for walkable access to Pacific Fair, the beach, trams and Broadbeach, with some noting a quieter setting.

Related guest reviews

10

Valda Ann

3 Aug 2024

·

Stayed 7 nights

Property location to shopping, transport, beach is very good. Great pool area for families Lady at reception was very helpful

8

Jenny

7 Apr 2024

·

Stayed 7 nights

Good location. Disappointing no cleaning products or beach towels. All these things were extra costs.

8

Noeline

22 Mar 2024

·

Stayed 4 nights

My little family enjoyed our stay at this resort! The pools and spas are great and loved how local it is to mall and beach. Can’t wait to stay again!

10

Losa

7 Jan 2026

·

Stayed 7 nights

Tout eyait super !!Pile en face de Pacific Fair/pres de la plage/tram etc.. Les ados etaient ravis !!

10

James

3 Sept 2024

·

Stayed 2 nights

Very spacious apartment in beautiful gardens by the pool in a nice quieter part of the Gold Coast. The weather was also awesome.

8

Alexandra

16 Oct 2025

·

Stayed 6 nights

Great facility Paul was amazing kid friendly, room was good for a big group, couple of minute drive to Pacific fair or an easy walk easy walk up to Broadbeach. Great location easy walk to the beach.

10

Karen

14 Aug 2024

·

Stayed 4 nights

Team were great and handy for trams, beach and shopping

10

Frank Bishop

17 Jul 2022

·

Stayed 6 nights

It was great for the kids with the pool right outside the door and we enjoyed the regular visits from the crow. Very quiet and close to Pacific Fair.

10

Linda

8 Feb 2024

·

Stayed 10 nights

Excellent location to everything

8

Nathan

28 Apr 2024

·

Stayed 2 nights

Very clean close to cafes, pubs, restaurants, Pacific Fair and The Gold Gold Convention Centre. Down side was the bed massage has had to many body's on it over it life and sags badly in the middle. Latch on bath room door needs replacing.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

CHA Private Apts Diamond Beach

About this property

Location

Room options

Two Bedroom Pool View Apartment

Four- Bedroom Penthouse Apartment

Two-Bedroom Apartment

Guest reviews of CHA Private Apts Diamond Beach

What guests think

Property policies

Check-in instructions

FAQs about CHA Private Apts Diamond Beach