Is parking available at the property?

Self parking is available on-site for a fee of EUR 17 per day, which includes in/out privileges. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A cooked-to-order breakfast is available for a fee of approximately EUR 23 per person. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 17 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Charleroi, just steps from Rive Gauche and a 7-minute walk from City Hall. It is approximately 0.7 miles from Place du Manège and 0.8 miles from Musee des Beaux-Arts.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 21 per night, subject to availability. Advance request or confirmation may be required.

Novotel Charleroi Centre Hotel in Charleroi

Average nightly price at Novotel Charleroi Centre by month, last 12 months (USD)
Month	Average price
January	$110
February	$112
March	$117
April	$121
May	$117
June	$135
July	$128
August	$111
September	$118
October	$119
November	$118
December	$110

What guests think

Novotel Charleroi Centre sits above the Rive Gauche shopping mall near the train station, offering modern, generally comfortable rooms and frequently friendly staff, making it convenient for city stays and airport transfers.

Cleanliness feedback is mixed: several praise spotless rooms, while recurring remarks note stained corridor carpets and occasional dirty bathrooms or odors. Breakfast is widely considered good, but some guests report repetitive selection, missing items, equipment outages, or high pricing; the small gym is limited and closes at 10 pm. Parking is available in the adjacent garage yet directions and access can be confusing or time‑consuming, and a few reviewers found the surrounding area run‑down or felt unsafe. Best for travellers who value a central, modern base and can accept a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Modern common areas with a pleasant bar and terrace. Parking is paid and accessed via the shopping centre’s garage; directions and after‑hours entry can be confusing, and the small gym is limited and closes at 10 pm.

Related guest reviews

10

Sam

Jun 4, 2023

·

Stayed 1 night

The room was spacious and well laid out, breakfast was very good, I enjoyed boiling my own eggs. The staff were helpful. Parking was easy.

8

Éric

Sep 8, 2024

·

Stayed 1 night

Accés en voiture pas évident car vous devez entrée par un parking du centre commercial avec des places réservées. Il n'est pas possible d'arrivée devant l'entrée en voiture, zone piétonne Par contre il est en plein centre ville.

Translate

8

Lorenzo

Nov 12, 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

6

James

Apr 25, 2025

·

Stayed 1 night

Hotel was good, the only problem was that the postal address on the automated correspondence was an underground car park without pedestrian access. Trying to arrive on foot from the railway station proved to be difficult and confusing!

8

Patrick

Oct 28, 2025

·

Stayed 1 night

Novotel good standard. Easy parking, van charge the car if needed. Nice welcome with clear instructions. Room and bathroom clean. Just a bit dark, not enough light. Breakfast good.

8

Samuel

Jun 22, 2025

·

Stayed 1 night

Dommage que l'accès au parking apres une certaine heure soit complexe du fait de la porte du parking d'entrée qui ne s'ouvre pas

Translate

8

jjja

May 10, 2025

·

Stayed 1 night

Fijn hotel gezellige en prima personeel uitstekende parking

Translate

10

Mathilde

Dec 1, 2024

·

Stayed 2 nights

Mon troisième séjour dans cet hôtel et pas le dernier ! Equipe formidable sur tous les postes ; chambres modernes et confortables ; bar chaleureux et terrasse ; top localisation au coeur de tout à pied. Testé le petit-déjeuner en chambre : absolument parfait !

Translate

8

Natalia

Jul 30, 2025

·

Stayed 2 nights

El hotel está muy céntrico en la ciudad y tiene todo lo básico para la estancia. La habitación no estaba lista a las 4 PM y el desayuno abre hasta las 7 AM. El gimnasio cierra a las 10 PM y es bastante limitado.

Translate

10

Aurélien

Dec 28, 2024

·

Stayed 1 night

Séjour avec une amie, très bon confort et service. J'ai pas profité du petit déjeuner car je l'ai pas pris cependant l'offre de 15€ pour garer la voiture au sous-sol du centre commercial est une aubaine !

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Inconsistent: some guests found rooms very clean, but recurring remarks highlight stained corridor carpets and occasional dirty bathrooms, odors, or minor mold/wear.

Related guest reviews

8

Danielle

Feb 24, 2026

·

Stayed 1 night

Was a nice big room and the hotel was easy to find. Convenient for early flights out of the Charleroi airport. Room itself was clean but the carpet in the room and hallway was stained, could use a cleaning.

8

benoit

Oct 10, 2025

·

Stayed 1 night

Carpette dans le couloir à remplacer ....

Translate

8

Brian

Sep 28, 2025

·

Stayed 1 night

Rooms and hallways seemed a bit worn out

6

Linh

Nov 22, 2025

·

Stayed 1 night

Chambre assez sale et en mauvais etat

Translate

4

Rikke

Dec 11, 2024

·

Stayed 1 night

The check-in was good - the receptionist very welcomming and nice. But the room was discusting - very dirty and smelled of old sweat and the carpet had so many stains on it (and the furniture) and the shower cabin dirty. Very uncomfortable - at least the sheets seemed clean but the pillow and duvet had a discusting smell.

8

Joseph

Mar 1, 2025

·

Stayed 1 night

Dirty walls and found chewed gum next to the sink in the bathroom.

8

Elena

Oct 15, 2023

·

Stayed 1 night

The room didnt smell nice at all... and it was not possible to open the window to ventilate...

10

Mathilde

May 20, 2024

·

Stayed 2 nights

L'équipe de cet hôtel est tout simplement exceptionnelle ! De l'accueil au bar en passant par le petit-déjeuner, chaque membre du staff est aux petits soins pour les clients ! Les chambres sont ultra propres, modernes et bien équipées. Localisation parfaite au coeur de la ville. Petit-déjeuner parfait (en salle comme en chambre). Agréable bar avec un joli toit terrasse. Mon 2ème séjour et pas le dernier.

Translate

10

Joseph

Nov 26, 2025

·

Stayed 1 night

New modern and super comfortable hotel, a well-appointed clean modern decor room and comfy bed.

6

luiz

Sep 29, 2025

·

Stayed 1 night

Boa cama, bom chuveiro, ótimo café da manhã, sanitário sujo, iluminação péssima.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with several noting spacious layouts. However, multiple reviews mention dim lighting, open‑plan bathroom elements reducing privacy, occasional noise or hot rooms/AC noise, and some rooms described as small or basic.

Related guest reviews

10

Jonathan

Sep 5, 2023

·

Stayed 1 night

Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.

8

Lorenzo

Nov 12, 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

8

Patrick

Oct 28, 2025

·

Stayed 1 night

Novotel good standard. Easy parking, van charge the car if needed. Nice welcome with clear instructions. Room and bathroom clean. Just a bit dark, not enough light. Breakfast good.

4

MARIE

Dec 31, 2023

·

Stayed 1 night

J’avais réservé une chambre familiale, je me suis vue attribuer une chambre standard double et on a rajouté un petit lit d’une personne. La chambre était minuscule , lorsque je suis aller me plaindre on a pas fait d’effort pour me changer de chambre juste me faire comprendre Qu’il n’y avait rien de disponible. Vraiment pas professionnel et mauvais service . Je ne recommande pas du tout .

Translate

10

ricardo

Sep 27, 2025

·

Stayed 1 night

Very nice hotel, wonderful rooms, very clean and close to the train station

10

Joseph

Nov 26, 2025

·

Stayed 1 night

New modern and super comfortable hotel, a well-appointed clean modern decor room and comfy bed.

6

Caroline

Jun 28, 2024

·

Stayed 4 nights

This room was described as superior room,we found the room was basic nothing superior about it,there was no dressing table just small table beside sitting chairs,not even iron or iron board in room. Looking on to anunkept area at back of hotel.

8

Kirsteen

Apr 13, 2025

·

Stayed 1 night

Very short stay, so it fitted our needs. Room was very hot though. There was air conditioning, but it was too noisy to leave on.

8

Duarte

Jun 23, 2025

·

Stayed 1 night

Tudo bem exceto que o hotel é um pouco barulhento. Eu preciso de silêncio para conseguir dormir, e aqui não tinha esse silêncio. Felizmente, tinha uns headphones com noise cancelling que me ajudaram a adormecer, mas não foi a estadia mais confortável. Para o nível e preço do hotel esperava um pouco melhor.

Translate

8

Mrs

May 24, 2025

·

Stayed 1 night

Hotel is well situated next to a shopping centre in the best part of Charleroi. Comfortable hotel with friendly and welcoming staff. Good sized room - only drawback being that bathroom facilities are in bedroom (basin is open-plan & would have preferred more privacy). We enjoyed a nice meal in the restaurant and breakfast was plentiful.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many praise friendly, professional staff and smooth check‑in, but others experienced unwelcoming or disorganised service, slow check‑in at busy times, language‑barrier issues, and one report of staff entering a room without knocking.

Related guest reviews

10

Mathilde

Nov 30, 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

Translate

4

Chris

Sep 17, 2024

·

Stayed 1 night

Badly organised and poorly staffed.

2

María Del Mar Mendoza

Dec 17, 2025

·

Stayed 1 night

La atención de la señorita que nos atendió cuando llegamos fue horrible.Cuando le dijimos que solo hablábamos español ya nos puso cara, en plan ," ufff". Nos dio un papelito para llegar al parking, pero el GPS nos llevó a otro porque no había plantas inferiores. Nos tocó salir, dejar el coche mal aparcado y entrar e intentar decirle a la señorita que no encontrábamos el parking que nos decía. Intentamos hablar con ella con el traductor, a lo cual también nos puso cara de que pesados. Al final pasamos de ella y fuimos a buscar el parking. Que al final estaba más adelante, pero no sabemos porque con lo que ella nos dió nos mandaba al otro. Y debe ser siempre así porque había otra pareja que le pasó lo mismo. Podría haber tenido más interés en atendernos bien y nos hubiéramos ahorrado todo el tiempo perdido con el dichoso parking

Translate

10

Jonathan

Sep 5, 2023

·

Stayed 1 night

Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.

10

Raymonde

Jan 2, 2026

·

Stayed 4 nights

Le personnel très agréable et souriant.

Translate

10

Mathilde

May 20, 2024

·

Stayed 2 nights

L'équipe de cet hôtel est tout simplement exceptionnelle ! De l'accueil au bar en passant par le petit-déjeuner, chaque membre du staff est aux petits soins pour les clients ! Les chambres sont ultra propres, modernes et bien équipées. Localisation parfaite au coeur de la ville. Petit-déjeuner parfait (en salle comme en chambre). Agréable bar avec un joli toit terrasse. Mon 2ème séjour et pas le dernier.

Translate

2

Hamid

Dec 13, 2025

·

Stayed 4 nights

Personnel désagréable

Translate

4

Charlotte

Dec 25, 2025

·

Stayed 1 night

Personnel peu accueillant que ce soit à l’accueil ou au petit déjeuner, sans parler de la femme de chambre qui ne dit même pas bonjour. Les moquettes sont toutes tachées. Les œufs du petit déjeuner sont surcuits et secs. Le petit déjeuner est débarrassé sous nos yeux et les plateaux de charcuterie et fromage superposés les uns sur les autres…on se demande si c’est resservi derrière. Les machines à café débranchées à 10h tapantes. Bref. Seul le nom est commun à un autre Novotel. Le reste est catastrophique

Translate

4

Jetmir

Dec 4, 2025

·

Stayed 1 night

I would like to highlight an incident that occurred on the day of checkout which negatively affected my overall experience. Early in the morning, shortly after I had woken up the door to my room was opened without any knocking or announcement. The door closed immediately but a short while later the same thing happened again. This time while I was in the shower. I hope it was a housekeeper but regardless of who it was. It is very concerning that no one knocked or announced themselves before entering. I reported this to the reception desk but I never received confirmation about who had accessed the room. This made me feel both unsafe and uncomfortable and I believe it is something the hotel needs to address to ensure guests’ privacy and security.

10

Miss

Jun 8, 2025

·

Stayed 1 night

Easy check-in, friendly reception staff. Clean rooms

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central location above the Rive Gauche mall near the main station, convenient for public transport and airport transfers. Some found the area run‑down or felt unsafe, and pedestrian zones/one‑way systems make hotel and parking access tricky.

Related guest reviews

10

Mathilde

Nov 30, 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

Translate

10

GORAN

Sep 23, 2025

·

Stayed 1 night

Close to central station convenient for transfer to CRL Airport if you have early flight,

8

Éric

Sep 8, 2024

·

Stayed 1 night

Accés en voiture pas évident car vous devez entrée par un parking du centre commercial avec des places réservées. Il n'est pas possible d'arrivée devant l'entrée en voiture, zone piétonne Par contre il est en plein centre ville.

Translate

8

Lorenzo

Nov 12, 2025

·

Stayed 1 night

Hotel located on the upper floors of a shopping center. Very friendly and professional staff. Clean rooms, rather basic but comfortable, lighting could probably be improved. Overall, a good stay. Communication about the parking could be improved, because the pedestrian entrance to the hotel (where Google Maps takes you) is on the opposite side from the parking lot, and to get there you have to drive around the city center again, which takes about 10 minutes.

6

Carl

Jun 17, 2025

·

Stayed 1 night

My wife, our 8-month-old daughter, our dog, and I stayed at the hotel for one night while traveling through the area. The streets surrounding the hotel felt a bit dodgy, as there were quite a few people who appeared to be under the influence of substances. Unfortunately, the hotel restaurant was booked for a private event, so my family and I had to go out and look for food. However, we managed to find a very nice restaurant further down the street. The hotel room had a nice view and all the basic necessities one could ask for. There was a bit of mold in the bathroom, and the walls could use a fresh coat of paint. The beds, sheets, and towels were clean and fresh, but overall, the hotel felt like it could use a bit of extra attention and care. The staff were very friendly throughout our stay, from check-in to breakfast. The breakfast offered all the standard items one would expect—it was nice, though nothing extraordinary.

8

Melissa

Jun 13, 2025

·

Stayed 2 nights

Perfect, easy for public transport

10

ricardo

Sep 27, 2025

·

Stayed 1 night

Very nice hotel, wonderful rooms, very clean and close to the train station

10

Argenis

Aug 14, 2024

·

Stayed 1 night

Centraal gelegen en shoppingmall binnen handbereik. Goeie uitval basis als je in Brussel ben.

Translate

8

Jakob

Aug 5, 2024

·

Stayed 1 night

The hotel was excellent, in the city center. What was not so excellent, is that our car was broken into and stolen from shortly after our arrival at Charleroi, even though it was in the Q-Park (not affiliated with Novotel). We had not researched Charleroi before coming there, so we didn't know that it is known for its level of crime and beggars. When I went to move my car to a safer location, I noticed unsavory people squatting inside the garage.

6

Mark

Jun 4, 2024

·

Stayed 1 night

Hotel itself is OK - similar to other Novotels I have stayed in. Area around hotel rather grim. Several defunct shops and restaurants. Not the fault of the hotel. Need a good street plan to find hotel unless somebody gives you directions. If you consult Google maps print out the detailed directions if you can. Unless your smartphone can direct you.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good or plentiful, but recurring issues include limited variety, missing items, equipment outages, cold hot dishes, and high price; at times, on‑site dining felt limited or unavailable due to events.

Related guest reviews

10

Mathilde

Nov 30, 2025

·

Stayed 2 nights

Je séjourne au moins une fois par an dans cet hôtel et suis toujours ravie (super accueil, hôtel très propre, chaleureux et confortable au coeur du centre ville, à moins de 10mn à pied de la gare, très bon petit-déjeunerbuffet). Excellent rapport qualité-prix !

Translate

8

Francis

Nov 19, 2023

·

Stayed 8 nights

Good hotel. The breakfast was pratically the same every day and some items missing from day to day (serving spoons, fruit...). Nice staff and decentbproperty. Fitness room rudimentary and without natural light.

10

claudia

Jan 19, 2025

·

Stayed 4 nights

It was a nice experience, breakfast was great

10

aurelien

Jun 27, 2025

·

Stayed 2 nights

Tres bon hotel dommage que le choix restauration soit si limité mais il a le merite d exister

Translate

8

Cyrille

Nov 25, 2023

·

Stayed 1 night

Ma haine à jus d’orange en panne, machine à café en panne, plus de ravitaillement de petit dej à 10h30 alors qu’il termine à 11h

Translate

8

Markus

May 4, 2024

·

Nice clean modern hotel and a very very good breakfast. Beds to our taste, firm snd with selecrion of pillows.

8

Jajja

Jan 5, 2025

·

Stayed 4 nights

ALLT OK, UTOM PRISET FÖR FRUKOST,SVINDYRT

Translate

8

Dirk

Dec 12, 2022

·

Stayed 1 night

Nieuw zeer verzorgd hotel. Personeel is super. enig minpunt = warme gerechten geserveerd tjdens het ontbijt waren echt koud

Translate

4

Charlotte

Dec 25, 2025

·

Stayed 1 night

Personnel peu accueillant que ce soit à l’accueil ou au petit déjeuner, sans parler de la femme de chambre qui ne dit même pas bonjour. Les moquettes sont toutes tachées. Les œufs du petit déjeuner sont surcuits et secs. Le petit déjeuner est débarrassé sous nos yeux et les plateaux de charcuterie et fromage superposés les uns sur les autres…on se demande si c’est resservi derrière. Les machines à café débranchées à 10h tapantes. Bref. Seul le nom est commun à un autre Novotel. Le reste est catastrophique

Translate

8

Mrs

May 24, 2025

·

Stayed 1 night

Hotel is well situated next to a shopping centre in the best part of Charleroi. Comfortable hotel with friendly and welcoming staff. Good sized room - only drawback being that bathroom facilities are in bedroom (basin is open-plan & would have preferred more privacy). We enjoyed a nice meal in the restaurant and breakfast was plentiful.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $146	5 $131	6 $113	7 $119
8 $110	9 $120	10 $121	11 $125	12 $208	13 $110	14 $116
15 $105	16 $124	17 $154	18 $183	19 $201	20 $133	21 $131
22 $99	23 $117	24 $122	25 $135	26 $117	27 $107	28 $113
29 $99	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
		1 $122	2 $124	3 $117	4 $111	5 $123
6 $99	7 $117	8 $117	9 $117	10 $117	11 $103	12 $108
13 $99	14 $117	15 $117	16 $117	17 $117	18 $103	19 $108
20 $98	21 $120	22 $116	23 $117	24 $117	25 $112	26 $113
27 $99	28 $117	29 $119	30 $120	31

Novotel Charleroi Centre

Prices for Novotel Charleroi Centre

Monthly average prices

About this property

Location

Room options

Family Room, 2 Double Beds

Executive Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Suite, 1 Queen Bed with Sofa Bed

Superior Room, 2 Twin Beds

Guest reviews of Novotel Charleroi Centre

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Charleroi Centre

Considering this hotel for your Charleroi trip?

Prices for upcoming dates