Is parking available at the property?

Parking is available on-site, but it is limited. There is a self-parking fee of USD 25 per day.

Is breakfast offered at the hotel?

Yes, a buffet breakfast is offered on weekdays from 7:00 AM to 11:00 AM for a fee of approximately USD 17 per person.

Does the hotel allow pets?

Yes, pets are allowed at the hotel with a fee of USD 50 per accommodation, per day. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel has limited wheelchair-accessible facilities, including step-free entrances and some accessible rooms. However, it is advisable to confirm specific needs in advance.

Where is the hotel located in relation to key landmarks?

The hotel is located in Providencia, just 0.1 km from Costanera Center and 5 minutes from Medical Center Hospital Worker. It is approximately 3.1 miles from Parque Arauco Mall and 4 miles from Palacio de la Moneda. Public transport options are available nearby.

AC Hotel Santiago Cenco Costanera

Average nightly price at AC Hotel by Marriott Santiago Cenco Costanera by month, last 12 months (USD)
Month	Average price
January	$138
February	$142
March	$172
April	$171
May	$144
June	$147
July	$188
August	$160
September	$147
October	$159
November	$166
December	$140

What guests think

AC Hotel by Marriott Santiago Cenco Costanera earns strong praise for its modern comfort, standout staff, sweeping Andes and city views, and a highly convenient setting attached to Costanera Center with easy access to dining, shops, and transport.

Several reviews note heavy front-area congestion and that taxis or ride-hailing cars cannot stop directly at the entrance, making drop-off and pick-up tricky. Rooms are generally spacious and comfortable, and very clean, though some guests mention hard or thin pillows, slippery or temperamental showers, occasional noise near the rooftop, and sporadic housekeeping lapses. Breakfast is often praised but considered pricey by some; the Luna rooftop bar is popular, though a few report service issues or closures, and parking or inclusions like breakfast may lack clarity. Overall, expect a sleek, well-located base suited to shoppers and sightseers, with a few practical quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The standout facility is the Luna rooftop bar, frequently praised, though a few report service issues, noise for nearby rooms, or occasional closures. Amenities feel limited (no pool, modest room-service menu), and parking details or charges can be unclear.

Related guest reviews

10

Alessandro

Feb 14, 2024

·

Stayed 4 nights

Hotel incrível e muito bem localizado, com acesso exclusivo ao Costanera Center. Instalações modernas e de bom gosto, comida excelente, café da manhã farto e saboroso. Tem um bar fantástico no hotel com uma vista panorâmica deslumbrante de Santiago, o Luna Bar. Staff simpatico e muito atencioso. Enfim, uma experiência agradabilíssima.

10

Leonardo

Jun 28, 2025

·

Stayed 5 nights

O acesso direto ao shopping facilita tudo. Restaurante e Bar perfeitos. Vista linda das cordilheiras.

10

Marcello

Feb 24, 2025

·

Stayed 5 nights

Um hotel ótimo, bm localizado, com acesso direto ao shopping Costanera e com ótima estrutura. A piscina seria um plus, mas nada que compromea a estadia.

10

Jason

Feb 3, 2026

·

Stayed 2 nights

The staff were amazing. Rooftop bar has fantastic views over Santiago, very clean room with amazing views over the city and the breakfast was quality. Just to make a point, the staff are really good and super helpful.

10

Yanitzia Guadalupe

Dec 26, 2025

·

Stayed 7 nights

Lo mejor para mí fueron tres cosas: la inmejorable ubicación (pegado al Cenco Costanera), el estilo moderno del hotel y las vistas a los Andes. Lo que sí me decepcionó fue el Luna Bar, tanto en servicio como en el sabor de los alimentos. De todas maneras, sí volvería. Es un excelente hotel.

6

Javier

Sep 26, 2022

·

Stayed 2 nights

Con varias sorpresas. Tuve q pagar 30 mil en estacionamiento. No venía incluido el desayuno. Más claridad en estos 2 aspectos. Viene en la letra chica. No me parece.

6

Molly

Nov 17, 2023

·

Stayed 1 night

Generally okay, clean rooms and good location for sightseeing. We arrived early and my room wasn't ready yet so I checked in and they said to just pick up the key later in the day. Cool, no problem. But when I came back that evening they had no idea what was going on and couldn't find my key or any record of my stay for several long minutes. Then my room was directly above the rooftop bar, when I called the front desk to ask them to turn the music down at 1030pm so I could sleep they laughed and said the bar was open until midnight. I had prearranged with the front desk a taxi for the next morning, it never showed. So again, decent place but not so helpful staff.

8

Felipe

Jun 19, 2025

·

Stayed 1 night

Tudo certo' hotel muito bom, apenas o rooftop fechado me frustou um pouco

10

Gustavo

Jun 27, 2024

·

Stayed 7 nights

Foi sensacional a minha hospedagem e da minha família ., quarto super confortável , funcionários super educados .., nota 1000 vale a pena voltar … Só poderia ter mais opção do room service com alimentação .

6

Irene

Nov 13, 2024

·

Stayed 3 nights

Ótimo hotel ! Acesso direto ao shopping ! Só não tem piscina

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Cleanliness

Cleanliness is widely praised, with many calling rooms and common areas spotless and well maintained. A few note housekeeping inconsistencies and minor maintenance issues like shower leaks or unstable water temperature.

Related guest reviews

10

FABIO

Feb 10, 2026

·

Stayed 4 nights

Hotel extremante limpo, confortável. Funcionários muito educados e prestativos .

10

pedro

Jan 5, 2026

·

Stayed 4 nights

Quarto impecável

10

Kimberly

Dec 27, 2023

·

Stayed 5 nights

The hotel was stylish, in a great location for dining and shopping, comfortable and absolutely spotless. Housekeeping was fast and thorough daily as needed. The front desk staff were especially helpful with recommendations for dining and spa services. A very memorable stay for me and my friends.

10

Jason

Feb 3, 2026

·

Stayed 2 nights

The staff were amazing. Rooftop bar has fantastic views over Santiago, very clean room with amazing views over the city and the breakfast was quality. Just to make a point, the staff are really good and super helpful.

10

Patrícia

Jul 20, 2024

·

Stayed 5 nights

Excelente atendimento, quarto e banheiro limpo e cheiroso.

10

JORGE

Nov 10, 2025

·

Stayed 2 nights

Todo o hotel impecável - quarto, restaurante, café da manhã

10

Jose Lucas

Sep 28, 2022

·

Stayed 1 night

Hotel moderno e limpo com vista sensacional.

10

Juan Carlos

Jul 3, 2025

·

Stayed 4 nights

En líneas generales el hotel me pareceió fantástico. El único aspecto que, en mi opinión, debería ser mejorado es el tema de la ducha y la regulación de la temperatura del agua. El Box de la ducha no estaba bien sellado con silicona y generaba una fuga de agua que mojaba el pido del dormitorio. Por otro lado el reguladore de la temperatura del agua no estaba funcionando, porque el agua salía o muy fría o muy caliente, pero fue imposible lograr un termino medio. Por lo demás un excelente hotel. En mi próximo viaje volveré a hospedarme en el Santiago Cenco Costanera.

10

Rohan

Dec 3, 2023

·

Stayed 1 night

Clean and updated property with friendly staff. Goes the extra mile to serve.

8

GUILLEMOT

Jan 17, 2026

·

Stayed 3 nights

Chambre impeccable.

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Rooms

Rooms are generally spacious and comfortable, many with striking city or mountain views. Reported drawbacks include uncomfortable pillows or firm beds, slippery or temperamental showers, occasional noise for rooms near the rooftop, and some tight bathroom layouts.

Related guest reviews

10

Philip

Jan 10, 2026

·

Stayed 1 night

Staff was very helpful, room was not big but OK and clean.

8

Fabio

Jan 20, 2024

·

Stayed 3 nights

Fiquei na suite, grande, moderna e uma visão linda da cidade e cordilheiras dos Andes. Estrutura do hotel é espetacular, com um dos melhores bares da cidade no 16. Andar que é o Luna Bar. A localização é muito boa, próximo de comércio de rua e metro, mas o principal é o acesso exclusivo ao Shopping Costanera pelo 5. Andar do hotel. Daria 5 estrelas tranquilamente se nāo fosse a cama dura sem nem um pillow top para aliviar. O café da manhã é muito completo e de alta qualidade. Estava comemorando aniversário de casamento e o hotel me agraciou com um espumante no quarto, muito show!!!

8

Stephen

Jan 23, 2026

·

Stayed 3 nights

Fridge was awful, it didn't work at all. Pillows were very uncomfortable but bed was OK. Check-in was very slow. Location was great, next to the train and shopping centres. Overall I wouldn't stay again.

10

Luis

Apr 4, 2023

·

Stayed 2 nights

Great new property around the Costanera Center. Rooms were new and spacious. Great bedding

8

Kourtney

Feb 11, 2025

·

Stayed 2 nights

Conviently located to shopping. Easy acces to 2 metro stops. Rooms are updated however showers are incredibly slippery. Beds are comfortable and the blackout curtains are a plus.

4

Ulrik

Jan 17, 2026

·

Stayed 2 nights

Room was not ready for check in at 1500hrs. Had to wait until 6pm. Very noisy, some sort of central ac fan outside the room gave me a headache.

10

Syed

Oct 12, 2024

·

Stayed 1 night

The room was big and clean. The view was amazing. The convenient of it was being attached to the mall was amazing. The area is safe. Breakfast had limited items that do not really fill you up. Overall I still give it 5 stars because of all the other factors.

8

Laurent

Aug 4, 2025

·

Stayed 3 nights

Hôtel bien placé, avec un accès direct au centre commercial et non loin du métro. La réception est au 17ème étage. A noter qu'il n'y a pas beaucoup de personne pour le check out qui a été assez long alors que nous étions pressés, de plus l'accueil est impersonnel. Les chambres sont confortables et ont une belle vue. La salle de bain est très étroite par contre.

10

Daniel

May 18, 2025

·

Stayed 1 night

Very good stay here with nice views over the city. Rooms were spacious and comfortable and looked just as advertised. Would stay again

8

Dimitris

Aug 5, 2024

·

Stayed 11 nights

Very good hotel, modern inside, great breakfast, comfortable bed. Location can be great for some to be able to walk to central areas, or terrible when waiting for a taxi as they cannot stop easily at the front. The pavement in front of the hotel is always crammed with people due to the Costanera Mall next door. The only downside was the water in the shower, kept going from boiling hot to freezing cold every single morning for 10 days.

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Service

Service is frequently described as friendly, professional, and helpful. Several guests report slow or impersonal front-desk interactions, check-in/out delays, and inconsistent problem resolution.

Related guest reviews

10

Wesley

Jun 14, 2025

·

Stayed 2 nights

The accomodations were excellent and the staff were very professional and helpful

10

Ivelice

Oct 20, 2025

·

Stayed 1 night

Muy buen personal , te solucionan cualquier problema , atentos ,

10

Rosario

Dec 5, 2022

·

Stayed 1 night

Modern clean hotel attached to the Costanera mall. Fantastic city views from ceiling height windows. Staff were helpful and friendly. Buffet breakfast was acceptable with many options. Overall a great stay and highly recommend.

8

Stephen

Jan 23, 2026

·

Stayed 3 nights

Fridge was awful, it didn't work at all. Pillows were very uncomfortable but bed was OK. Check-in was very slow. Location was great, next to the train and shopping centres. Overall I wouldn't stay again.

10

Jason

Feb 3, 2026

·

Stayed 2 nights

The staff were amazing. Rooftop bar has fantastic views over Santiago, very clean room with amazing views over the city and the breakfast was quality. Just to make a point, the staff are really good and super helpful.

6

Molly

Nov 17, 2023

·

Stayed 1 night

Generally okay, clean rooms and good location for sightseeing. We arrived early and my room wasn't ready yet so I checked in and they said to just pick up the key later in the day. Cool, no problem. But when I came back that evening they had no idea what was going on and couldn't find my key or any record of my stay for several long minutes. Then my room was directly above the rooftop bar, when I called the front desk to ask them to turn the music down at 1030pm so I could sleep they laughed and said the bar was open until midnight. I had prearranged with the front desk a taxi for the next morning, it never showed. So again, decent place but not so helpful staff.

10

Terry

Dec 24, 2023

·

Stayed 1 night

Large, modern rooms and bathrooms. Very accommodating staff to grant us a late checkout and help with transport to the airport for our late evening flight. Located right above a large shopping center and a few blocks from tree-lined streets with many dining options

8

Fernando

Sep 14, 2024

·

Stayed 4 nights

A localização é excelente e o quarto muito bom. Café da manhã bom tbm. Eu não gostei foi do atendimento das pessoas que trabalham na recepção, eu não entendi o motivo de todas serem muito rude conosco diversas vezes. A falta de vontade de tentar resolver o atendimento era algo impressionante. O resto do time, como as faxineiras, os garçons eram sempre atenciosos.

10

Michelle

Mar 16, 2024

·

Stayed 2 nights

The hotel has a great location and was very comfortable after a long travel trip. Rooms were quiet and well equipped. Staff was efficient and friendly.

10

Logan

Mar 11, 2025

·

Stayed 2 nights

The staff here is incredible! When I come back to Santiago, this is where I’ll be staying from now on.

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Location

Attached to the Costanera Center with direct access, near metro and many restaurants, and perceived as safe and central. Recurring downsides are heavy congestion and that taxis/Uber often cannot stop at the entrance, complicating pickups and drop-offs.

Related guest reviews

10

Joel

Jul 16, 2025

·

Stayed 6 nights

Um hotel bem localizado, com um rooftop muito legal. Hotel com acesso a um grande shopping com muitos restaurantes nas proximidades. Quarto confortável e pessoal da limpeza nota 10. Não tenho do que reclamar exceto o fato de ser um pouco complicado pegar uber pois os ubers não podem parar em frente ao hotel pois são multados, mas logo vc se adapta.

8

Edgar

Aug 7, 2024

·

Stayed 3 nights

Siempre es un placer hospedarse en el hotel, muy conveniente y cerca de todas las opciones. El único problema que le veo es el tema de poder subirte a un taxi o Uber enfrente del hotel. Esta prohibido y tienes que buscar como y dónde llegar o subirte. Lo hace muy complicado para los huespedes.

8

Stephen

Jan 23, 2026

·

Stayed 3 nights

Fridge was awful, it didn't work at all. Pillows were very uncomfortable but bed was OK. Check-in was very slow. Location was great, next to the train and shopping centres. Overall I wouldn't stay again.

10

THERESA

Dec 30, 2024

·

Stayed 3 nights

Great location attached to the large shipping center, near hop on bus, friendly helpful staff, great room, great outdoor bar.

10

MARIO J M

Aug 13, 2025

·

Stayed 2 nights

Hotel bem localizado. Vista da cidade maravilhosa.Porém as obras e o trânsito ao redor requer muita atenção ao planejamento ao aeroporto.

6

Miguel

Aug 30, 2025

·

Stayed 4 nights

In general good experience. Access to Shopping center is very convenient, however, drop off and pick up areas are very limited despite it is possible via underground shopping center parking.

10

JACOB

Jul 20, 2024

·

Stayed 3 nights

Excellent location, nice room and service. The breakfast was well served and the staff very commited. Very convinient having direct access to the main mall in Santiago.

8

Dimitris

Aug 5, 2024

·

Stayed 11 nights

Very good hotel, modern inside, great breakfast, comfortable bed. Location can be great for some to be able to walk to central areas, or terrible when waiting for a taxi as they cannot stop easily at the front. The pavement in front of the hotel is always crammed with people due to the Costanera Mall next door. The only downside was the water in the shower, kept going from boiling hot to freezing cold every single morning for 10 days.

10

Karen

Feb 7, 2025

·

Stayed 3 nights

Safe, clean and center of town. Amazing view of Andes.

8

marcelo

May 3, 2025

·

Stayed 4 nights

Hotel em si é ótimo ! A única questão é se você precisar de locomover de Uber ou táxi , os carros não tem onde parar, a faixa na frente do hotel é de ônibus e apesar da placa que diz que pode nenhum motorista quer parar lá por medo de multa !

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Dining

Breakfast is widely enjoyed for quality, though multiple guests find it expensive or not included as expected. The Luna rooftop bar is popular, but some report service or availability issues, and room-service and dinner menus feel limited.

Related guest reviews

10

Nikkima

Jun 15, 2024

·

Stayed 2 nights

We enjoyed our stay at the AC. The rooms, views, bathroom amenities, bed were all great. It is conveniently located next to the shopping centre which you can access without leaving the hotel. Hotel and restaurant staff were good and helpful. For the price we paid breakfast should've been included but it was worth it to add on an extra. The Luna bar had great views, good food and vibes and great staff. Recommend it overall.

8

Simon

Sep 29, 2025

·

Stayed 4 nights

My stay was great. This is a perfect business hotel, but very well situated with the new shopping mall below with many food options. Only comment I would recommend is that the breakfast be improved.

8

Marcos

Nov 9, 2024

·

Stayed 4 nights

Es un hotel situado al lado d un shopping x lo q resulta muy cómodo si vas d compras xq tenes todo cerca.Las habitaciones son amplias,camas King cómodas,S-Mart TV,buen desayuno.Lo malo es q la zona está siempre congestionada,los Uber no paran en la calle del hotel, te dejan a 1 cuadra y xa tomarlo igual. El room Service es muy limitado. Igualmente es un hotel cómodo al q volvería.

8

ANGELO

Aug 3, 2024

·

Stayed 2 nights

O hotel é muito legal, com ótimo serviço. Só o café da manhã que tem um preço abusivo (20% do valor da estadia)

8

Vander

Aug 24, 2024

·

Stayed 5 nights

Hotel muito bom, mas na minha opinião o café da manhã como não é incluso na diária, deveria ser um pouco mais barato para os hóspedes, um casal fica em torno de R$ 230,00 por dia.

10

Yanitzia Guadalupe

Dec 26, 2025

·

Stayed 7 nights

Lo mejor para mí fueron tres cosas: la inmejorable ubicación (pegado al Cenco Costanera), el estilo moderno del hotel y las vistas a los Andes. Lo que sí me decepcionó fue el Luna Bar, tanto en servicio como en el sabor de los alimentos. De todas maneras, sí volvería. Es un excelente hotel.

10

Lucas

Jul 23, 2025

·

Stayed 4 nights

O hotel é incrível, o café da manhã espetacular e super bem localizado, mas a vista do quarto q fiquei foi o ponto alto, melhor vista de Santiago!

10

Syed

Oct 12, 2024

·

Stayed 1 night

The room was big and clean. The view was amazing. The convenient of it was being attached to the mall was amazing. The area is safe. Breakfast had limited items that do not really fill you up. Overall I still give it 5 stars because of all the other factors.

10

Gustavo

Jun 27, 2024

·

Stayed 7 nights

Foi sensacional a minha hospedagem e da minha família ., quarto super confortável , funcionários super educados .., nota 1000 vale a pena voltar … Só poderia ter mais opção do room service com alimentação .

8

Dimitris

Aug 5, 2024

·

Stayed 11 nights

Very good hotel, modern inside, great breakfast, comfortable bed. Location can be great for some to be able to walk to central areas, or terrible when waiting for a taxi as they cannot stop easily at the front. The pavement in front of the hotel is always crammed with people due to the Costanera Mall next door. The only downside was the water in the shower, kept going from boiling hot to freezing cold every single morning for 10 days.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $150
18 $145	19 $191	20 $204	21 $192	22 $168	23 $113	24 $120
25 $116	26 $158	27 $189	28 $194	29 $139	30 $112	31 $105

Su	Mo	Tu	We	Th	Fr	Sa
1 $122	2 $150	3 $160	4 $150	5 $165	6 $100	7 $122
8 $122	9 $160	10 $160	11 $160	12 $150	13 $111	14 $122
15 $131	16 $179	17 $162	18 $173	19 $172	20 $130	21 $122
22 $124	23	24 $162	25 $160	26 $169	27 $120	28 $120
29 $122	30 $156

AC Hotel by Marriott Santiago Cenco Costanera

Prices for AC Hotel by Marriott Santiago Cenco Costanera

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Corner

Room, 1 King Bed

Room, 2 Twin Beds

Suite, 1 Bedroom

Guest reviews of AC Hotel by Marriott Santiago Cenco Costanera

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott Santiago Cenco Costanera

Prices for upcoming dates