Dorsett Hartamas Kuala Lumpur

Great stay in nice property!! Everything you need is around the hotel. Nice pool on the rooftop!!👍😀

good value for money, very good breakfast, problematic parkinf if you don't have card Touch and go

Nice rooftop pool

Breakfast is poor and not so many choices Gym can be much better No breakfast to to room

Gym is only opened from 7am to 10pm. The equipment are not maintained. Both the treadmills are out of order.

Walkway to rooms look dated. Waiting time for the lift also very long, especially during check out time. Other than that, room is clean, spacious and comfy. Rooftop pool very breezy with nice view. Breakfast selection is good too!

Booked for 2 nights. Once checked in to the room, we could smell cigarette in the bathroom. Someone was smoking in other rooms and the smell travelled through the ventilation. Dorsett should strictly impose no smoking in the rooms for all guests. We requested to change room. But we were bitten by insects in the night. Not sure if it is bed bugs or mozzies. Other than the view of the 27th floor, i guess we wont be staying at this hotel again. Parking is also not free and cost 3.71rm per entrance.

Look it's a beautiful property but needs maintenance especially the carpet area of the residences. All rooms too. The bathroom water pipe should be placed in a different location for easy access. No bar for the elderly or handicapped. Very dangerous when you take a bath. And when you use the toilet area. Towels are worn out and torn at times Can be rough to use. We pay you good money we are loyal and keep coming back so you as a hotel can improve. Please do so while you have people.

Why no free parking?

It's a nice hotel and I would rate it as excellent for everything . Only 1 issue that the hotel needs to look into is the lift service. Waiting for the lift takes too long.

Clean

The room stay was fine however the ants were a headache. This is the first hotel that i've stayed whereby ants atacked. The room were of a resonable comfort. Shopping centre opposite is a plus pt.

clean & comfy

Need to upgrade the carpet, towel not so clean

Room has mouldy smell.

Quiet and convenient. Pillow cases were dirty, bathroom fittings are shaky and the room looks different from the website. Not worth the price.

部屋は綺麗にされていたのですが、ベッド脇のカーペットに、スナック菓子の食べかすが残っていたので、そこが残念だった。

Booked for 2 nights. Once checked in to the room, we could smell cigarette in the bathroom. Someone was smoking in other rooms and the smell travelled through the ventilation. Dorsett should strictly impose no smoking in the rooms for all guests. We requested to change room. But we were bitten by insects in the night. Not sure if it is bed bugs or mozzies. Other than the view of the 27th floor, i guess we wont be staying at this hotel again. Parking is also not free and cost 3.71rm per entrance.

I am not happy the room was given is smell of other room smoking and my room is strong cigarette smells. I have complaint to the duty manager and manage to get replacement new room.

Toilet not cleaned & table top dirty. Breakfast food taste disappointing with limited choice. Opposite room occupant slamming door & alarm sound can be heard inside my room

Hotel room without window gives uncomfortable feeling.

The king size is two beds pushed together and my room had no window/ the reception did tell. Me about beds but I thought they meant two doubles / overall it's good value but the check in was onerous and slow

The suite is spacious and clean. The hotel is situated at a quiet neighbourhood, away from the city noise and traffic jam. Downside is that need to travel further to get to the popular places.

My very 1st experience , checking in a Hotel room without window . In edition room charge and add on with requested rooms with window with RM 70 extra per day plus room charge rate RM 158 . We are not here for a cry baby , but at list room are highlighted , therefore as safety too .

We booked a twin room with windows, but that ended up being a windowless room with a king size bed. We are pretty sure that it did not say the room has no windows on your website when we booked it. It is a real scam. We are upset with the dishonesty Hotels.com handles customers’ booking. And because of this unfortunate incident we will never use Hotels.con again.

Walkway to rooms look dated. Waiting time for the lift also very long, especially during check out time. Other than that, room is clean, spacious and comfy. Rooftop pool very breezy with nice view. Breakfast selection is good too!

I stayed in the Dorsett room, which was very good. The no-window cheapest room isn’t really nice at all.

This is my fourth time staycationing in Dorsett Hartamas and I keep coming back because of its reasonably cheap price for a room with a huge bathtub! The bed is super comfy and the location is convenient! It’s near to Publika and right next to Hartamas Shopping Mall so you have a lot of shops and restaurants to choose from (you can dine in or order in via Grab/foodpanda) the staff is always excellent, smooth checking in and out. What I didn’t like though was the smell of the room when I first checked in, perhaps its the carpet that absorbed the cigarette smell. The bathtub was also leaking which made us worry for a bit that the water would flood the room but thank God it didn’t, it flowed straight to the drain next to the toilet. Overall, it was a pleasant stay as always, but there is also room for improvement :)

No window, shower was weak,

Convenient location as there is a shopping mall, with choices of eateries & restaurants nearby. Also there is a supermarket at shopping mall & convenience stores too. Room is of reasonable size & clean. Just take note that some rooms are windowless so for those who has a phobia, better to book the rooms with windows. Internat is okay. Transport by cars, taxis or grab since no MRT station nearby.

Staying for birthday celebration and having a great time with all the upgrade from front desk Cik Fatihah. Keep up your great service and thanks a lot for all the arrangements! #502 Check In:16 July,2024

I had an incredibly disappointing and distressing experience during my stay. At around 7 PM, amidst heavy rain, I thought I had lost my mobile phone after alighting from the car. Panicked, I approached the guard on duty to request assistance in reviewing the CCTV footage. To my shock, the guard refused to help and walked away without even acknowledging my request. While I was still trying to seek assistance and followed the guard into the lift, a male hotel guest standing next to the guard suddenly yelled at me, aggressively shouting, “Shut up!” and “Get out!” His behavior was threatening, as if he might physically attack me at any moment. Apparently, he assumed I was cutting the queue, though I was completely unaware that the guard was attending to his request at the time. What made this ordeal worse was the guard’s reaction—or lack thereof. He stood by silently, doing nothing to address the escalating situation or to de-escalate the harassment I was facing in the lift. His inaction not only made me feel unsafe but also left me questioning the professionalism and basic courtesy of the staff. All I needed was reassurance that the guard would assist me later, but instead, I was left feeling vulnerable and unsupported. This experience has significantly marred my perception of the hotel’s service and safety standards. I hope the management takes this feedback seriously and implements proper training for staff to handle such situations appropriately.

They refuse to housekeep on checkout day

I checked in close to 11pm. Chose the hotel as there was a King/Queen bed option instead they gave me a double single. I was pretty annoyed at this time already. The next morning I came to speak to the duty manager about what I booked was not what I got. Told her I'd like to cancel my 2nd night. She said no cancellable. Ends there. I asked her if there is no service recovery. She then offered me a suite, but it was on the 3rd floor facing the side of another building. It was too late and wasn't good enough. Overall, staff are not service oriented. They're not warm and accomodating like many other hotels. Felt like I was talking to a corporate office staff instead of duty manager of a hotel. Rooms views are crappy. Mine faced a condo. Some rooms apparently face the side of another building. The corridors are like a maze. Rooms are on the small side. Otherwise quite standard, clearly not 1 of the better 4 star hotels around

Brilliant property. Staff were amazing. Really lovely grounds. Can't wait to go back

Price is reasonable, room is cleaned and service staff is great

Check in the hotel and the AC not working. I told front desk that going for dinner and back so they can fix the AC. When come back; the AC is not fixed and the enginnering came back and fixed it. Vwry unorganize

This is my fourth time staycationing in Dorsett Hartamas and I keep coming back because of its reasonably cheap price for a room with a huge bathtub! The bed is super comfy and the location is convenient! It’s near to Publika and right next to Hartamas Shopping Mall so you have a lot of shops and restaurants to choose from (you can dine in or order in via Grab/foodpanda) the staff is always excellent, smooth checking in and out. What I didn’t like though was the smell of the room when I first checked in, perhaps its the carpet that absorbed the cigarette smell. The bathtub was also leaking which made us worry for a bit that the water would flood the room but thank God it didn’t, it flowed straight to the drain next to the toilet. Overall, it was a pleasant stay as always, but there is also room for improvement :)

Nice staff and swimming pool

The breakfast is just so boring, clogged bathroom drain, receptionist is quite slow...won't come back again

Great stay in nice property!! Everything you need is around the hotel. Nice pool on the rooftop!!👍😀

The suite is spacious and clean. The hotel is situated at a quiet neighbourhood, away from the city noise and traffic jam. Downside is that need to travel further to get to the popular places.

Good stay, easy and short travel to MITEC. Thai Massage chain downstairs was a bonus for end of day relaxation.

便利です。

My second time to stay this hotel. Simple and nice hotel. I love the scenery at the top of hotel. Nearby with mall. Convenience for dinner also.

Recently completed over the Covid period so most facilities are in good condition close to a good shopping mall and eateries safe area

Clean and nearby to eateries

Good for business trip stay. Good Chinese restaurant opposite worth a try.

Nice hotel.the hotel is located in front of descent shopping mall..

Convenient location as there is a shopping mall, with choices of eateries & restaurants nearby. Also there is a supermarket at shopping mall & convenience stores too. Room is of reasonable size & clean. Just take note that some rooms are windowless so for those who has a phobia, better to book the rooms with windows. Internat is okay. Transport by cars, taxis or grab since no MRT station nearby.

good value for money, very good breakfast, problematic parkinf if you don't have card Touch and go

Breakfast is poor and not so many choices Gym can be much better No breakfast to to room

Everything was good but breakfast was very average. They serve nasi lemak at breakfast everyday but there’s no fried chicken?!

Walkway to rooms look dated. Waiting time for the lift also very long, especially during check out time. Other than that, room is clean, spacious and comfy. Rooftop pool very breezy with nice view. Breakfast selection is good too!

아주 훌륭한 호텔이었다 숙소안에 시설도 좋았고 다시 갈 수 있다면 좋겠다 단지 조식이 포함되어 있지 않아 42링깃을 지불하고 아침을 먹었는데 딱히 추천하고는 싶지 않은 아침이었다

The breakfast is just so boring, clogged bathroom drain, receptionist is quite slow...won't come back again

Toilet not cleaned & table top dirty. Breakfast food taste disappointing with limited choice. Opposite room occupant slamming door & alarm sound can be heard inside my room