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Bay Hotel


Amenities

  • Free Wi-Fi

  • Non-Smoking Rooms

  • Housekeeping

  • Luggage Storage

  • Express Check-In/Check-Out

















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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Bay Hotel, reviewers describe a centrally located, budget stay overshadowed by the surrounding Tenderloin’s safety concerns and many complaints about cleanliness, while some guests also mention helpful, welcoming staff.

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Facilities

Limited

Cleanliness

Poor

Rooms

Noisy

Service

Mixed

Location

Unsafe

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4

Peter

IAN-logo

last week

·

Stayed 2 nights

staff had poor attitude. no towels. staff was reluctant to give even one towel. trash out side my window from other rooms above mine. leaky trash liquid outside my door in the hallway from housekeeping throwing out trash.
staff had poor attitude. no towels. staff was reluctant to give even one towel. trash out side my window from other rooms above mine. leaky trash liquid outside my door in the hallway from housekeeping throwing out trash.

10

david

IAN-logo

Apr 18, 2026

·

Stayed 10 nights

Ok
Ok

2

Adam

IAN-logo

Apr 14, 2026

·

Stayed 3 nights

Do not book! The pictures shown of the room must be the 1 and only nice room. The room I recieved was very different than pictured, dirty, smelled like pot and meth because there are literally drug users 24/7 outside the front of the hotel smoking and fighting. Even inside the hotel, I had a girl camp in the hollway and block my door. I will post pics of the actual room and the users outside my window if i can. Big sign behind counter as you check in says no refunds at any time. I visited all over san francisco. This is definately the worst neighborhood i encountered. Police station not more than a block away, but they didnt do anything. Staff was friendly, probably the best part of that hotel. Needs to be gutted and renovated. Missing fire alarms, wires hanging out of the wall. Looks like there was a fire in my room at some point. No attempt to even clean it up or paint over it. Just left it. The bed sheets seemed clean. I quadruple checked for bed bugs. Highly recommend to stay anywhere else. You will thank me later.
Do not book! The pictures shown of the room must be the 1 and only nice room. The room I recieved was very different than pictured, dirty, smelled like pot and meth because there are literally drug users 24/7 outside the front of the hotel smoking and fighting. Even inside the hotel, I had a girl camp in the hollway and block my door. I will post pics of the actual room and the users outside my window if i can. Big sign behind counter as you check in says no refunds at any time. I visited all over san francisco. This is definately the worst neighborhood i encountered. Police station not more than a block away, but they didnt do anything. Staff was friendly, probably the best part of that hotel. Needs to be gutted and renovated. Missing fire alarms, wires hanging out of the wall. Looks like there was a fire in my room at some point. No attempt to even clean it up or paint over it. Just left it. The bed sheets seemed clean. I quadruple checked for bed bugs. Highly recommend to stay anywhere else. You will thank me later.

2

ben

IAN-logo

Mar 28, 2026

·

Stayed 3 nights

Do not stay here. No staff. Exposed wiring in room. No working smoke detector. Bloody sheets. No towels. No toilet paper. Screaming people outside our windows all night (windows did not close). I feared for the safety of my family. Graffiti on the walls in the room. I would not recommend anyone ever staying here.
Do not stay here. No staff. Exposed wiring in room. No working smoke detector. Bloody sheets. No towels. No toilet paper. Screaming people outside our windows all night (windows did not close). I feared for the safety of my family. Graffiti on the walls in the room. I would not recommend anyone ever staying here.

2

yvette

IAN-logo

Mar 19, 2026

·

Stayed 3 nights

HORRIBLE AREA, DIRTY ROOMS, nice staff
HORRIBLE AREA, DIRTY ROOMS, nice staff

128 Jones Street, Tenderloin, San Francisco, California, United States of America

Location

With a stay at Bay Hotel, you'll be centrally located in San Francisco, within a 5-minute drive of Moscone Convention Center and Oracle Park. This hotel is 0.6 mi (0.9 km) from Union Square and 2.7 mi (4.3 km) from Pier 39.

Golden Gate Theatre(0.1 miles)

Warfield Theatre(0.2 miles)

Orpheum Theatre(0.3 miles)

Asian Art Museum of San Francisco(0.3 miles)

Westfield San Francisco Centre(0.3 miles)

Bill Graham Civic Auditorium(0.4 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Security deposit

USD 250 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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