Shangri-La Shenzhen

Good service with free upgrade, extra bottles of water and slippers

staff are helpful, great location

This hotel is ideally located in the Lo Wu district of Shenzhen, public transport is within walking distance. The train station to Gaungzhou is literally across the road. There are many shopping areas nearby and you are also spoilt for choice when it comes to restaurants too. The hotel is dated but still offers great value. The staff were very helpful and informative. I would have no hesitation recommending this establishment.

VERY good

Accustomed to staying at Shangri-La Hotels and Resorts properties worldwide (Paris, Istanbul, etc.), our five-day stay in Shenzhen was unexpectedly disappointing and, more concerningly, reflective of a decline in the brand’s standards. The room showed evident neglect: curtains that would not close, and exposed nails on a chair which unfortunately injured our baby. The bathroom door also malfunctioned repeatedly, locking from the outside and requiring late-night intervention. Most concerning was housekeeping: when our baby was unwell and the bed sheets were soiled, they were not replaced but simply covered with a blanket. We contacted guest services three times, without answer or any call back. Attention to basic details was lacking (only one towel provided for a family of four). Service was notably rigid, with a refusal to accommodate a prepaid breakfast missed due to our child’s illness. At breakfast, despite clearly explaining my strict dietary requirements, as I do not eat meat or fish and eggs are my sole source of protein, repeated requests for five eggs were never respected, with smaller portions consistently served. There were also ongoing works within the hotel and associated noise, something that could have been understandable had the overall stay met expectations. Overall, this experience has significantly altered our perception of the brand.