Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG

Excellent breakfast provided. Room was large, clean and comfortable. Staff was very helpful and pleasant.

Our room was really clean and spacious. The staff at the front desk were really friendly upon check in and check out. There was a local hockey tournaments in the area and the hotel was quite full and noisy. The staff that checked us in kindly switched us to a floor different from the hockey families.

Breakfast was hot and fresh with lots of variety . Room was clean and comfy. Our family enjoyed the pool with the splash buckets and bubbler in one end. Staff were super friendly and helpful. Good place to stay to visit St. Jacobs.

The hotel is well maintained, and we opted to pay a bit extra for a suite, which was more spacious and included a sofa, making it a great place to relax. The complimentary breakfast was fairly standard, with a decent selection to start the day. One feature we especially appreciated was the pool reservation system. Guests are required to sign up for a specific time slot at the front desk, which may seem like an extra step, but it really makes a difference. It keeps the pool from getting overcrowded and allows for a more enjoyable experience.

Excellent hotel. Generous breakfast buffet included. Rooms spacious and clean.