Name: Staybridge Suites Waterloo - St Jacobs Area by IHG
Address: 10 Benjamin Rd, Township of Woolwich, Waterloo Regional Municipality, Canada, Kitchener (and vicinity), Ontario, CA
Price range: $103–$316 per night
Rating: 8.7

What guests think

At Staybridge Suites - Waterloo - St. Jacobs Area, travelers highlight the excellent location by St. Jacobs Farmers’ Market, spacious suite-style rooms with kitchens, overall cleanliness, friendly staff, and a generally well-liked complimentary breakfast suited to families.

Multiple reviews report issues with the shared indoor pool—small, crowded, sometimes cold or strongly chlorinated, with occasional closures or time-slot booking. There are also occasional housekeeping or maintenance lapses and some road-facing noise or tight parking, and breakfast consistency varies on busier mornings. Overall, expect a convenient, suite-focused stay ideal for market visits and families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool is shared with the neighboring Holiday Inn and repeatedly described as small, crowded, over-chlorinated or cold, with occasional closures and time-slot booking. Parking can be tight; the gym is decent, and EV charging and guest laundry are noted.

Related guest reviews

10

Stephen

Oct 17, 2023

·

Stayed 3 nights

Gym was best gym i've been too... No hot tub (for the price we pay) was a bummer. Nice room, nice bed.

10

Rachel

Jul 16, 2025

·

Stayed 3 nights

The suite had everything we needed, though at times it felt a bit small for the five of us. There are plenty of fun options within walking distance of the hotel and the pool is so fun for the kids. I especially appreciated the guest laundry offered 24/7 and the buffet breakfasts…our vacation was great here

8

Tara

Mar 14, 2024

·

Stayed 1 night

The room and breakfast were great! Our only issue was the pool was highly chlorinated to the point it made the people sitting on the pool deck’s eyes water. The pool was scheduled for maintenance the next day, so this issue may have already been resolved.

8

Bethany

Jan 31, 2024

·

Stayed 1 night

The pool was difficult to swim in due to the high levels of chlorine or bromine. It made my kids cough

8

Elyse

Aug 7, 2025

·

Stayed 1 night

Room spacious and clean, close to activities, didn't like that the pool water was cloudy

10

Esther

Mar 17, 2025

·

Stayed 1 night

This was overall one of the best hotels we've ever stayed at. The staff, the room, and breakfast options were amazing.. outside however was littered everywhere which is not really a big deal but makes it feel less appealing. Doesn't reflect how nice and clean it is inside. Also the pool( which is shared with holiday in next door) was so strong with chlorine, we couldnt stay in. Kids were coughing, our eyes were burning... Such a shame. Almost perfect weekend.

8

Jevon

Aug 16, 2025

·

Stayed 2 nights

The hotel and the room was great. The service was great. The pool. Meh! Looked like a dirty bathtub and had way too much chlorine. So much that it burned your eyes while sitting around the pool. The door into the pool was propped open when we arrived to allow ventilation and the door to the outside was broken so you could not get air flow, but also a safety hazard. The pool has potential as it is geared to families with a splash pad and a wave blaster. But they need to get someone in to make the pool a top tier pool.

6

Stephen

Aug 6, 2025

·

Stayed 1 night

Pool is shared between the two properties so you have to book a time slot which is a bit different. Pool was also freezing cold. Otherwise a great experience

10

Mike

Jun 16, 2024

·

Stayed 2 nights

Beautifully appointed facility, right across the street from Farmers Market and short drive to several other area gems. Bonus for providing free EV changing! Also for the fullsize fridges with ICE makers... friendly hint for future guests, remember to turn it off when you go to bed, or it will scare #$#@^ out of you! Friendly and helpful staff. Only complaint was cheap pillows.

8

Rebecca

Mar 16, 2025

·

Stayed 3 nights

Stay was good. Room was nice. Buffet breakfast was excellent with many hot & cold items. Parking lot was too small, hard to find parking. Service was pretty good, amenties were good as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property and rooms as very clean. However, recurring lapses include unwashed dishes or glassware, bathroom misses, hair or stains, and occasional odors.

Related guest reviews

4

Fatima

Jun 18, 2023

·

Stayed 2 nights

Housekeeping needs a real improvement When we got to the room the used towels by previous guests were still hung in the bathroom We asked several times for clean towels and they never supplied proper quantities ( room was booked for 3) The other day I insisted for clean towels what I saw was a combination of sone shower pad and one towel all together tossed carelessly on the sink however I got three washed towels adter calling the reception

6

Ashlee

Jul 3, 2024

·

Stayed 1 night

Staff were extremely friendly and accommodating. The room had a musty smell and satins on the walls. Definitely needs some improvement in cleanliness.

10

Graham

Dec 31, 2025

·

Stayed 1 night

Clean, quiet hotel.

6

Rebecca

Dec 29, 2024

·

Stayed 1 night

Right across the street from St. Jacob’s market. The staff were very friendly at check-in. The room was a good size but there were some cleanliness issues, coffee mugs were not clean, room had a weird smell. Also, there were tea bags but no kettle in the room. I used a pot to boil water but had to clean it first as it was really grimy.

10

Hailey

Nov 16, 2025

·

Stayed 1 night

Really clean and new feeling, in all aspects. The room was beautiful and minimalist—which is so helpful for cleanliness! The staff was very helpful and friendly. Breakfast was really great for a “continental” listing—we had eggs, hashbrowns, bacon, waffle maker, bread/bagel/muffin trays, yogurt bar and more!

4

Melissa

Feb 5, 2025

·

Stayed 1 night

I was disappointed, I have stayed at this property before and had a pleasant experience, which is I booked again. My room was clean but my bathroom was not. There was a dirty used wash cloth hung from the shower-head and the walls did not look like they were cleaned. I’m not one to complain so I removed the dirty cloth and put it in the disposal and did not use the shower after that.

6

Bethany

Oct 17, 2025

·

Stayed 1 night

Hotel room was old and tired, dishes and cutlery were dirty and put away, toilet handle was almost broken off… dishwasher was sitting crooked in the cabinet… definitely not the nicest place I’ve stayed.

8

Vivian

Sep 16, 2025

·

Stayed 4 nights

The room was huge and lovely. There was a kitchenette and living room with a separate bedroom. The fellow who checked us gave me the impression that we were disturbing him. He was far from welcoming and warm for a front desk clerk. The breakfast was adequate for this type of establishment. We were there for 4 nights, a change of breakfast items during this time would have been nice. On our first morning a whole tray of glassware was barely clean and as was much cutlery. Staff didn't seem phased by this. I subsequently used paper glasses in order to ensure cleanliness

6

Kelly

Nov 19, 2024

·

Stayed 4 nights

My husband and I were in one room and our adult son was in another room and what a vast difference in cleanliness. My son found dark hair in the sheets as well as some other unique stains, he called front desk. They sent up fresh linens. He had to clean it, change his own bed. He found other hair and stains in another part of the room. Our room was an accessible room. It was decent. The couch was covered in stains. The shower head was so loose. We thought it was going to fall off, the hair dryer didn't even blow hot air. We were worried that it was going to catch fire. Not what I thought a stage bridge was going to be like. They want us to use the location for our corporate staff but not 100% convinced it's the way to go.

10

Rachel

Feb 15, 2026

·

Stayed 1 night

The hotel was very clean and the staff were very friendly and efficient.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and well equipped with kitchenettes and living areas, and many find beds comfortable. Some report soft or squeaky mattresses, uncomfortable sofa beds, and road-facing rooms with traffic noise.

Related guest reviews

8

Shek Cheung

Jul 20, 2025

·

Stayed 2 nights

The room is big, staff service is great, having coffee at lobby around the clock is a big plus!! The mattress on the bed is on the soft side compared to many hotels that I stayed in. It is unfortunate, but I will probably not stay here again because I wasn't able to get a good night sleep. Tried sleep on the sofa instead, but it is equally soft.

10

Debra

Aug 13, 2025

·

Stayed 1 night

This property was adjacent to St Jacobs market. Conveniently right across the street from the market and the outlet shops. Our one bedroom suite was spacious, comfortable and clean. Staff were very friendly and helpful. There was a happy hour and free breakfast. I would book this property again when I visit the market

10

Ennis

Feb 24, 2023

·

Stayed 7 nights

Location feels new, clean and modern. Carpets are clean and still plush (not old and run down). Room has its own wifi and ethernet plug in, so working from the room was a breeze. Breakfast was only ok... however, you can slip into Holiday Inn and sample breakfast there. Gym looked new, though I did not use any equipment. Pool looked nice, but again did not use it. The microwave in the room seemed a little underpowered, so be aware you may need to adjust times on it. Definitely worth staying here

8

Cecilia

Mar 9, 2025

·

Stayed 1 night

Overall the stay was great. Check in was a breeze. Room was comfortable — had a mini kitchen with fridge, dishwasher, mini stove, plates and glasses.

10

Loretta

Nov 22, 2025

·

Stayed 2 nights

Beautiful room. Very spacious. We had a 2 bedroom suite that had a small living room and kitchen area with a fridge, dishwasher, toaster oven and stove top. Great breakfast. Across the road from St. Jacob’s Market.

10

Jacob

Oct 18, 2025

·

Stayed 1 night

Clean, fresh and spacious.

10

Brad

Oct 17, 2024

·

Stayed 1 night

Great hotel with very spacious room. We booked a suit with 1 king bed. It was great. The only down side to our room was that it faced a busy street, so the room was quite noisy. I didn't really hear it, however my wife struggled to sleep. I would recommend staying on the side that faces the Holiday Inn, not the farmers market if you want quiet. Other than that, it was very clean and modern. The breakfast buffet had a good selection and was included. I think our stay was a great value.

8

Judy

Jul 23, 2025

·

Stayed 2 nights

Overall our stay was good. I did however feel like improvements could be made to the furnishings. Beds were not great, squeaky and no support, didn’t sleep well. Linens could be improved and sofa/chair in living room area were in need of being replaced. So very uncomfortable with metal from sofa bed sticking in to you and the chair was like sitting on a rock.

10

Cathi

Aug 9, 2025

·

Stayed 1 night

We were surprised at how spacious the room was. Two very large bedroom with big comfy beds and huge tvs. Thr kitchen had everything was modern and spacious. Such a perfect room for families or girls trips! A walk to St Jacob’s Market. Such a great find.

10

Mike

May 16, 2023

·

Stayed 2 nights

Great view from the 6th floor of the countryside. Large windows, large room and very quiet at night. Awesome stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional and accommodating, with prompt issue resolution noted. A few guests experienced slow or unwelcoming front-desk interactions and frustrations around bookings, deposits, or room availability.

Related guest reviews

8

Reginald

Feb 17, 2025

·

Stayed 1 night

There was an issue with the heating in the room which could not be fixed We were given another room immediately

10

Wilma

Nov 5, 2025

·

Stayed 2 nights

Staff is excellent and the breakfast is really good. Special nod to Diana at the front desk she always makes us feel welcome. The room is spacious and affordable

10

PAUL

Nov 4, 2025

·

Stayed 3 nights

Our favourite hotel whenever we visit the family! Good breakfast variety and the staff is professional and courteous!

10

PAUL

Sep 17, 2025

·

Stayed 2 nights

As we walked in the Staybridge Hitel we were met by a young man with a welcoming smile, he was professional and courteous, which for us is the beginning of a great stay! The breakfast buffet had lots to choose from, the scrambled eggs were fluffy and delicious, the bacon and the breakfast sausages was cooked to perfection. We will definitely return to this Staybridge for all our future annual visits to Waterloo!

2

Joanne

Sep 22, 2025

·

Stayed 1 night

Made an error with the booking and immediately called to correct the dates. Basically was told too bad, take it up with Expedia who said take it up with the hotel. Money is the only driver. Forget Albany form of customer service from either party.

10

Ahmed

Feb 23, 2025

·

Stayed 3 nights

I wanted to write to you expressing my appreciation for the exceptional work that your team does at the Staybridge Suites. My recent stay was perfect from check in to check out. Your front desk team knew my requests and fulfilled them. The housekeeper that took care of my suite was detailed and also made sure I had ample supply of decaf coffee. The best part of my stay in your property was the towel art I found in celebration of my birthday. I'm glad I met the artist. Rean was very humble and warm. He's a great asset to your team and deserves recognition. Over-all your staff catered to all my needs and more. I look forward to staying at Staybridge Suites in the near future.

6

Linda

Dec 12, 2023

·

Stayed 2 nights

You could hear absolutely everything in the room (washroom toilets flushing/plumbing, people running down the halls and loud banging when they were cleaning above us). Front desk employees could also be a little friendlier.

10

Lana

Jun 11, 2023

·

Stayed 1 night

The front desk staff was so professional during our check in. We had an issue with our room and he immediately moved us, no issues. Really great service!

2

Noori

Jun 28, 2024

·

Stayed 1 night

Receptionist was rude and racist.She didnt even say single word hi to me .I called her good morning while check out alsobit no any reply.She was pretending she is busy.Room was good but the receptionist had bad atitude.i guess she is working in morning shift.

6

Madhushree

Sep 8, 2024

·

Stayed 11 nights

There was no room available for us when we arrived at the hotel despite pre-booking. We had informed them that we would be checking in late but our room was offered to another guest. We had to stay the night at the Holiday Inn Express

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent location directly across from St. Jacobs Farmers’ Market and close to theatre, outlets, restaurants and Waterloo/Kitchener. Some rooms facing the main road report traffic noise.

Related guest reviews

8

Tracey

Jul 31, 2023

·

Stayed 2 nights

Right across the street from St Jacobs Farmers Market.

10

Debra

Aug 13, 2025

·

Stayed 1 night

This property was adjacent to St Jacobs market. Conveniently right across the street from the market and the outlet shops. Our one bedroom suite was spacious, comfortable and clean. Staff were very friendly and helpful. There was a happy hour and free breakfast. I would book this property again when I visit the market

10

Meighan

Nov 9, 2024

·

Stayed 2 nights

This was a great location to go tot he St Jacob’s market and to go downtown. It’s also so close to Waterloo, Kitchener and Elora. Overall the hotel was a great stay. The staff were very friendly and helpful. The room was great and clean. We all enjoyed the breakfast as well.

10

Brad

Oct 17, 2024

·

Stayed 1 night

Great hotel with very spacious room. We booked a suit with 1 king bed. It was great. The only down side to our room was that it faced a busy street, so the room was quite noisy. I didn't really hear it, however my wife struggled to sleep. I would recommend staying on the side that faces the Holiday Inn, not the farmers market if you want quiet. Other than that, it was very clean and modern. The breakfast buffet had a good selection and was included. I think our stay was a great value.

10

Daryl

Jun 22, 2024

·

Stayed 2 nights

Great location. Easiest access of all local hotels to the Market Garden. Clean, modern, with a great full breakfast.

10

Donna

Jul 19, 2025

·

Stayed 2 nights

Super convenient location, right across from the market area.

10

Roxanne

Dec 2, 2025

·

Stayed 3 nights

Great place to stay in Waterloo right next to St Jacob’s market and many antique shops.

8

wayne

Sep 14, 2025

·

Stayed 2 nights

Overall the hotel was great. Very clean, modern suite. Excellent location. St. Jacobs Market, St. Jacobs Theater, Restaurant, and Stockyards Craft Brew all within a very short walk. Great for spot for visit.

10

carolyn

Oct 2, 2025

·

Stayed 1 night

A great place to stay if you’re going to St Jacob’s. The market is across the street. Loved the separate bedroom! Great staff & very clean!

10

Zachary

Feb 1, 2026

·

Stayed 4 nights

The hotel is new. The room was clean and the kitchen was spotless. Great location across the street from the Farmer’s Market. Walmart within walking distance. Continental breakfast with DIY waffle maker. Coffee/tea available all day.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is generally well liked with a good hot/cold variety and occasional evening socials. Inconsistencies arise on some days with items running out or options feeling bland.

Related guest reviews

10

Doreen

Nov 15, 2025

·

Stayed 1 night

Everything was excellent. Room clean comfortable and very nice. The breakfast choices are very good and tasty as well. Hot coffee.

6

Rachel A

May 4, 2025

·

Stayed 1 night

Unfortunately the breakfast was less than expected…most of the foods were gone by 9:30 which was disappointing…no yogurt, oatmeal, bacon, fruit,…the list goes on

10

SHANNON

Jun 30, 2024

·

Stayed 2 nights

The rooms were clean and nice and big. The bed was extremely comfortable. I was a little disappointed in the breakfast and the lack of seating.l for the cost of the stay. We ended up taking our paper plates back to our room to eat. Great staff. Good stay overall

10

Debra

Aug 13, 2025

·

Stayed 1 night

This property was adjacent to St Jacobs market. Conveniently right across the street from the market and the outlet shops. Our one bedroom suite was spacious, comfortable and clean. Staff were very friendly and helpful. There was a happy hour and free breakfast. I would book this property again when I visit the market

10

Hailey

Nov 16, 2025

·

Stayed 1 night

Really clean and new feeling, in all aspects. The room was beautiful and minimalist—which is so helpful for cleanliness! The staff was very helpful and friendly. Breakfast was really great for a “continental” listing—we had eggs, hashbrowns, bacon, waffle maker, bread/bagel/muffin trays, yogurt bar and more!

10

PAUL

Nov 4, 2025

·

Stayed 3 nights

Our favourite hotel whenever we visit the family! Good breakfast variety and the staff is professional and courteous!

8

Marianne

Mar 11, 2025

·

Stayed 1 night

Good breakfast.

10

Ivar

Aug 16, 2023

·

Stayed 1 night

Evening happy hour breakfast are a nice perk. Kitchen nicely stocked and new.

10

Kerry

Jul 11, 2024

·

Stayed 1 night

Free breakfast and social with snacks in the evening. Clean, quiet, and close to amenities. Easy to park also. Staff was friendly.

8

Jackie

Aug 4, 2025

·

Stayed 2 nights

Beautiful and clean property. Dana at the front was very friendly. Excellent breadfast on Sunday. Unfortunately it was very bland with less options on Monday ...no OJ, unseasoned homefies.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$121
February	$122
March	$131
April	$119
May	$139
June	$163
July	$169
August	$167
September	$151
October	$151
November	$159
December	$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $272	18 $316	19 $277
20 $103	21 $119	22 $164	23 $160	24 $157	25 $229	26 $232
27 $116	28 $125	29 $164	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $174	3 $177
4 $110	5 $130	6 $141	7 $172	8 $136	9 $160	10 $204
11 $124	12 $133	13 $143	14 $152	15 $199	16 $257	17 $247
18 $117	19 $124	20 $136	21 $141	22 $166	23 $216	24 $160
25 $114	26 $121	27 $132	28 $133	29 $128	30 $141	31 $133

Staybridge Suites Waterloo - St Jacobs Area by IHG

Prices for Staybridge Suites Waterloo - St Jacobs Area by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, Kitchen

Suite, 1 Bedroom, Kitchen

Studio Suite, 1 King Bed, Roll-In Shower, Kitchen

Suite, 2 Bedrooms, Kitchen

Studio Suite, 1 King Bed, Roll-In Shower, Kitchen (Communications Accessible)

Suite, 1 Bedroom, Roll-In Shower, Kitchen (Communications Accessible)

Studio Suite, 1 King Bed, Kitchen (Pet Friendly)

Studio Suite, 1 King Bed, Kitchen

Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Roll-In Shower, Kitchen

Suite, 1 Bedroom, Kitchen (Pet Friendly)

Guest reviews of Staybridge Suites Waterloo - St Jacobs Area by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites Waterloo - St Jacobs Area by IHG

Prices for upcoming dates