Prima Luce Downtown

The Room was clean, in a great location, safe, well equipped and reasonably spacious. However, its not what it seems to be. Its not in a Hotel so there are no hotel related services. The staff are not Hotel trained so dont expect that. The services that we thought were offered, including roof terrace, and food and drink, or actually a Suite as opposed to a Room, are not as offered. Covid seems to have put paid to anything and everything except for the room itself. Which is understandable, but please update your offer to reflect the current truth. Even wifi failed for a day. On arrival, the safe didnt work, the windows were dirty as was some bedlinen. The bedlinen itself is paper thin as are the pillows. Having said that, the room is very clean, reasonably spacious, is very well soundproofed, and in a great location for e erything Split Centre has to offer. But in no way is any of the experience or facilities, luxurious.

Under construction, so only rooms were good, but not nuch else

Pas de parking, pas de bouteille offerte comme indique, pas de petit dej

Incredibly difficult to find the address on GPS, the place was not marked 'Hotel' The hotel is incredibly close on the third floor of a shopping centre, the offer included free parking, it is completely impossible to park here, it is at least 2 km from the possibility to to park the car! No breakfast offer either!! When we arrive, the reception should have cash for the fee, don't remember what they called it, the stay was paid in advance, but they should have the fee in cash!? Do not recommend this place… But the room itself was very good :)

Hotel en reformas y acesso un poco complicado, por lo demás muy bien, habitación espaciosa, con dos camas de matrimonio, ducha XL, buena wifi, dos sillones con masaje adicionales, nevera etc…, muy bien, personal muy amable y simpático.

Hotel was great albeit was a little surprised they had no toilets around reception. The location was questionable as the shopping centre is effectively shut and the only operating business is the hotel itself. Entering via a back door also didn’t deliver on that luxury feeling we were expecting. Staff was very friendly and delighted they allowed an early check in

The room was clean and as pictured. There is no rooftop bar and the building is half empty. We felt safe; it just wasn’t exactly as imagined for the price paid.

Hele hotellet (ikke rom) var under oppussing. Resepsjon var som midlertidig løsning. Inngangen var bak bygningen rett på siden av søppeldunken.

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Location was close to city center. Unusual entrance and exit. Parking was a challenge.

Do NOT stay here. Our room smelled like dead bodies and sour yogurt, and there were massive black mold patches in the ceiling corners. Do not let the nice photos and good location fool you. When asked to be moved to another less stinky/moldy room, we were given a can of air freshener :(

The room was beautiful and cleaned daily. We received fresh towels daily. The staff always friendly and helpful. Thank you so much, Eugene & José

The property staff were so nice and friendly. Helped with all questions and concerns. The hotel property was clean and walking distance for everything.

Excellent location in the city. Large room with a comfortable bed at a good price. The hotel is inside an abandoned mall, but that was fine for me and my wife. However, there was an extremely bad smell in the bathroom, likely due to old plumbing, which made it difficult to sleep at night. I would have rated it 4 out of 5 if not for the smell. As it stands, I can only give it a 2.

Clean

Don’t get fooled by outside appearance of the building. Not welcoming. But once you get to the third floor you will be nicely suprised. Rooms are very clean, newly renovated and with taste. Highly recommended

The room was clean and as pictured. There is no rooftop bar and the building is half empty. We felt safe; it just wasn’t exactly as imagined for the price paid.

Hotel What an experience! Highlighted pros and cons. The neighbourhood is not like any other - my wife was reluctant to get out of the taxi. Having said, nothing happened to us or any of bringings. This certainly is not a 4-star hotel, may be 2. On the ground floor there is a Shop. First and second floors have closed down shops. Third floor occupies this hotel and reception shared by another hotel which is on other side of the floor. No uniform for reception staff, just in casual clothes. But they were friendly and helpful and helped when asked. There was a fire alarm, by mistake. Still I was allowed to go in lift since stairs are blocked off by tape since you can access the shut down shops. I asked what to do in case of real fire and if ok to take stairs. Was told not to worry, there won’t be any fires! Didn’t get the room as in booking. Very small windows bit high up without being able to see outside, like in a prison. Came in August and the A/C is not enough for room. At 18C displayed but doesn’t work for that temperature. Asked for an extra pillow but didn’t have. But, Hotel is in a very convenient location. Once out, you are in the centre of Split in a minute. We stayed for 4 nights with 2 children and once get used to it, you are OK. Room and bathroom were clean and tidy. But, won’t be staying again, that’s for sure.

The hotel’s central location is its only positive aspect. The cleanliness was not ok – trash from previous guests was left in the room, and the entrance was a mess. The staff were lazy. Our room lacked bedding; even after complaining and receiving more, we still didn't get sheets. The AC was good. Overall, not worth the money.

Hotel super bem localizado no centro e perto da Marina. O quarto era bastante confortável e limpo. Excelente custo benefício, recomendo muitíssimo!

You can hear club music at night but outside of that it’s a great stay. I just went to sleep before the music started

Outside the property is run down with lots of graffiti. The room was large and the bathroom was really nice but bedroom carpet was old shag. The front and lobby was closed and had to use the service elevator through the back grimy part of hotel. For the premium price it was not worth it.

Fantastic price, nice large room

The entrance was a bit hard to find and rooms did not look like the pictures but it was adequate.

Hotel en reformas y acesso un poco complicado, por lo demás muy bien, habitación espaciosa, con dos camas de matrimonio, ducha XL, buena wifi, dos sillones con masaje adicionales, nevera etc…, muy bien, personal muy amable y simpático.

Hotel What an experience! Highlighted pros and cons. The neighbourhood is not like any other - my wife was reluctant to get out of the taxi. Having said, nothing happened to us or any of bringings. This certainly is not a 4-star hotel, may be 2. On the ground floor there is a Shop. First and second floors have closed down shops. Third floor occupies this hotel and reception shared by another hotel which is on other side of the floor. No uniform for reception staff, just in casual clothes. But they were friendly and helpful and helped when asked. There was a fire alarm, by mistake. Still I was allowed to go in lift since stairs are blocked off by tape since you can access the shut down shops. I asked what to do in case of real fire and if ok to take stairs. Was told not to worry, there won’t be any fires! Didn’t get the room as in booking. Very small windows bit high up without being able to see outside, like in a prison. Came in August and the A/C is not enough for room. At 18C displayed but doesn’t work for that temperature. Asked for an extra pillow but didn’t have. But, Hotel is in a very convenient location. Once out, you are in the centre of Split in a minute. We stayed for 4 nights with 2 children and once get used to it, you are OK. Room and bathroom were clean and tidy. But, won’t be staying again, that’s for sure.

Unique hotel (top floor of a disused shopping centre), in a fantastic location just 50m from Split’s Old Town. Staff were professional and friendly, room was excellent - large with very comfortable bed and big bathroom. A great place to stay for a few days when exploring Split.

Great rooms. The hotel seemed to be under construction. Conveniently located with great prices

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Interesting location in a re-purposed department store. Wish we knew because we walked right by the location when looking for it. Rooms were very nice, beds were comfortable. No "mini-bar" as indicated and room fridge was warm upon arrival but did work after a few hours. Seems a bit over-priced for what it is but can appreciate that it's the rate they are able to get these days

The room was beautiful and cleaned daily. We received fresh towels daily. The staff always friendly and helpful. Thank you so much, Eugene & José

The property staff were so nice and friendly. Helped with all questions and concerns. The hotel property was clean and walking distance for everything.

Hotel was great albeit was a little surprised they had no toilets around reception. The location was questionable as the shopping centre is effectively shut and the only operating business is the hotel itself. Entering via a back door also didn’t deliver on that luxury feeling we were expecting. Staff was very friendly and delighted they allowed an early check in

Hotel What an experience! Highlighted pros and cons. The neighbourhood is not like any other - my wife was reluctant to get out of the taxi. Having said, nothing happened to us or any of bringings. This certainly is not a 4-star hotel, may be 2. On the ground floor there is a Shop. First and second floors have closed down shops. Third floor occupies this hotel and reception shared by another hotel which is on other side of the floor. No uniform for reception staff, just in casual clothes. But they were friendly and helpful and helped when asked. There was a fire alarm, by mistake. Still I was allowed to go in lift since stairs are blocked off by tape since you can access the shut down shops. I asked what to do in case of real fire and if ok to take stairs. Was told not to worry, there won’t be any fires! Didn’t get the room as in booking. Very small windows bit high up without being able to see outside, like in a prison. Came in August and the A/C is not enough for room. At 18C displayed but doesn’t work for that temperature. Asked for an extra pillow but didn’t have. But, Hotel is in a very convenient location. Once out, you are in the centre of Split in a minute. We stayed for 4 nights with 2 children and once get used to it, you are OK. Room and bathroom were clean and tidy. But, won’t be staying again, that’s for sure.

A wonderful stay at Prima Luce. You are steps away from the old town and all it had to offer, as well as a close bus ride or 30 min walk to the beach. The staff were very friendly and helpful.

The hotel’s central location is its only positive aspect. The cleanliness was not ok – trash from previous guests was left in the room, and the entrance was a mess. The staff were lazy. Our room lacked bedding; even after complaining and receiving more, we still didn't get sheets. The AC was good. Overall, not worth the money.

Masha the receptionist was so friendly and their recommendations were great! I would def stay here again!!!

Room average. Old building. Lacking signage. Entrance difficult to navigate. Lift malfunctioning and stairwell inaccessible. Smashed glass front door. Some machinery/aircon or generator made loud continuous noise from 11.00 pm until 5.00 am. outside my room. Windows inaccessible, were high up on wall and partially opened enabling sound unrestricted. Unable to complain until morning when leaving having slept very little. One clerk pleaded ignorance and prevented her colleague from speaking further when she commented "I know what that is". Paid by cash on arrival , receipt not forthcoming and had to ask before leaving for a tax invoice receipt. Really does not live up to its image online. Would not recommend to anyone.

Excellent location, quiet, and staff are helpful

Personnel plus intéressé par son portable que par les clients, coffre en panne, rideaux mal accrochés, vaisselle cassée et pas remplacée, les deux sachets de thé et de café servent pour tout le séjour; le tout dans un immeuble qui tombe en ruine, draps trop petits... Le summum a été atteint avec la panne de l'ascenseur : il a fallu faire sonner l'alarme pour que le réceptionniste daigne s'intéresser à nous et nous permette de regagner notre chambre !

Ótima estadia! Ótima localização no centro historico, perto de todos os pontos turisticos, com mercadinhos, padarias, cafes e restaurantes proximos! não e um Hotel característico, mas tem serviço de arrumacao diaria, chaleira eletrica para cha/cafe Quartos novos e confortaveis! So foi dificil acertar a localização, pricipalmente porque chegamos para o checkin a noite…

Outside the property is run down with lots of graffiti. The room was large and the bathroom was really nice but bedroom carpet was old shag. The front and lobby was closed and had to use the service elevator through the back grimy part of hotel. For the premium price it was not worth it.

The entrance was a bit hard to find and rooms did not look like the pictures but it was adequate.

Unique hotel (top floor of a disused shopping centre), in a fantastic location just 50m from Split’s Old Town. Staff were professional and friendly, room was excellent - large with very comfortable bed and big bathroom. A great place to stay for a few days when exploring Split.

The staff were helpful. They always checked we were ok. They gave us a fruit bowl. That was lovely. Location of property excellent- restaurants, shops etc walking distance to many things. Only down side - located in a shopping centre that is closed and deserted. The external ambience is not appealing.

A wonderful stay at Prima Luce. You are steps away from the old town and all it had to offer, as well as a close bus ride or 30 min walk to the beach. The staff were very friendly and helpful.

Séjour convenable. Personnel peu souriant. Entrée de l’hôtel difficile à trouver bien que l’édifice est bien identifié . Hôtel au dernier étage d’un centre d’achat . Tout de même bien situé. Pas de stationnement inclus. Les parkings les plus proches sont à 10 minutes à pied .

The area is prime. But the property was located in an abandoned shopping mall. Felt quite unsafe at night. The hotel also didn't have extra pillows, towels or blanket. Not a pleasant start for a 4 star.

Location was close to city center. Unusual entrance and exit. Parking was a challenge.

Hotel super bem localizado no centro e perto da Marina. O quarto era bastante confortável e limpo. Excelente custo benefício, recomendo muitíssimo!

The Room was clean, in a great location, safe, well equipped and reasonably spacious. However, its not what it seems to be. Its not in a Hotel so there are no hotel related services. The staff are not Hotel trained so dont expect that. The services that we thought were offered, including roof terrace, and food and drink, or actually a Suite as opposed to a Room, are not as offered. Covid seems to have put paid to anything and everything except for the room itself. Which is understandable, but please update your offer to reflect the current truth. Even wifi failed for a day. On arrival, the safe didnt work, the windows were dirty as was some bedlinen. The bedlinen itself is paper thin as are the pillows. Having said that, the room is very clean, reasonably spacious, is very well soundproofed, and in a great location for e erything Split Centre has to offer. But in no way is any of the experience or facilities, luxurious.

Pas de parking, pas de bouteille offerte comme indique, pas de petit dej

Incredibly difficult to find the address on GPS, the place was not marked 'Hotel' The hotel is incredibly close on the third floor of a shopping centre, the offer included free parking, it is completely impossible to park here, it is at least 2 km from the possibility to to park the car! No breakfast offer either!! When we arrive, the reception should have cash for the fee, don't remember what they called it, the stay was paid in advance, but they should have the fee in cash!? Do not recommend this place… But the room itself was very good :)

Hôtel situé dans une galerie commerciale quasi vide. Pas de rooftop, pas de bar ni service de petit déj, aucun extérieur, fenêtres en verre fumé sans possibilité d'ouverture. Mobilier daté, lits dépareillés, sommier très dur. Grosse moquette grise au sol peu hygiénique. Fuyez... beaucoup trop cher !!!

The room was clean and as pictured. There is no rooftop bar and the building is half empty. We felt safe; it just wasn’t exactly as imagined for the price paid.

Interesting location in a re-purposed department store. Wish we knew because we walked right by the location when looking for it. Rooms were very nice, beds were comfortable. No "mini-bar" as indicated and room fridge was warm upon arrival but did work after a few hours. Seems a bit over-priced for what it is but can appreciate that it's the rate they are able to get these days