Knossos Beach Bungalows Suites Resort & Spa

Great experience with my family views of sea was amazing! Staff and hospitality were spectacular thank you for making wonderful experience

Yes

beautiful

This was sold to us as all inclusive. When we arrived at the resort we were informed that almost everything that we were expecting to be inclusive was in fact not and that we were not even welcome to use or buy from any of the restaurants on site except the one buffet with limited hours. One of the rooms never rec'd a complimentary wine bottle, nor were mini fridges refilled. We had to carry all of the luggage to and from the rooms. Our water was never once even slightly warm in either room so there were frigidly cold showers. Anytime we used the shower or bathtub the marble floors became drenched because both leaked very badly-we had to use all our towels on the mess and never rec'd more. It was a dangerous situation because the floors were very slick. There was only laundry service and to watch clothes for a family of 5 would have cost hundreds. We had to spend hundreds more there because of things we were promised in the booking were to be included and were not. We had to go offsite to find food and the area outside the resort was very poor and rundown. We did not feel safe there at all. We were so miserable at this resort. The hotel said you do not get inclusive stuff unless your stay is 5 days or more. Our stay was 2 nights because we were island hopping a lot. Even the people that did get the "inclusive" status only got 2 vouchers a piece for 5 days of needing meals. This is complete false advertising in order to charge a false premium. It is a con.

Me, my wife, and our five months old son had a wonderful stay at Knossos. We stayed in a suite with sea view, which was beautiful and spacious, and included a beach cabana, which is convenient when travelling with an infant to avoid sun exposure while playing at the beach. The hotel area is beautiful and quiet, and the breakfast and dinner were excellent with a variety of local dishes in addition to more generic choices. And finally, all of the staff (receptionists, waitresses, cleaners…) were so kind, attentive, and accommodating, and they made us feel welcome and safe. Thank you!