Name: TownePlace Suites by Marriott Dallas Plano/Legacy
Address: 5005 Whitestone Lane, Legacy Park, Plano, Texas, United States of America, Plano, Collin County, US
Price range: $88–$141 per night
Rating: 8.38

What guests think

At TownePlace Suites by Marriott Dallas Plano/Legacy, travelers frequently highlight spacious suite layouts with kitchenettes, comfortable beds, and friendly staff, while recurring critiques mention aging facilities, intermittent maintenance problems, mixed cleanliness with occasional odors or pests, and inconsistent breakfast quality.

The location is widely described as convenient and quiet, close to shops, restaurants, and everyday necessities. However, some reports describe overbooking, check-in hiccups, and slow follow-up on issues. Overall, expect good value and space, but variable upkeep and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities show wear with periodic outages—guests noted broken gym A/C and occasional elevator or laundry downtime—and some exterior maintenance noise was disruptive. A few positives include a clean gym and easy parking access.

Related guest reviews

8

TONATIU

Jul 4, 2025

·

Stayed 11 nights

Gym AC has been broken for weeks

6

Kimberly

Nov 12, 2023

·

Stayed 3 nights

Room was spacious and clean. Breakfast was not the greatest. Coffee maker in room had mismatched carafe and lid causing it to overflow from top. Went to front desk and they commented they would let them know. Not sure who them is but did not expect it to be fixed considering they didn’t ask my room number. Was also extremely frustrated when woken at 7:30 Saturday morning by leaf blower cleaning pool area.

10

Kewonnus

Mar 17, 2025

·

Stayed 3 nights

The outside area was nice and quiet. Everything was within walking or riding distance. The pool wasn't opened but Everything else was great. Also their was a bad smell in one of my rooms since i had 2 but Everything else was great

6

Patrick

Jul 28, 2025

·

Stayed 5 nights

A few issues with the property. The bathroom door wouldn't lock. Also, there were apparently some foundation issues, as the drawers in the bedroom didn't fully close and there was a noticeable crack the bedroom door. They had attempted to shimmy some cardboard beneath to fix it, but it didn't really work that well. I signed up for room service every other day, but had to go to the front desk to request it when they hadn't come by Day 4. Also, we noted that we had 3 guest but they only set us up with enough towels/washcloths for 2. The facility was clean and located in a good area and the staff was friendly. Overall, I'd say the stay was a 3 out of 5 due to the issues.

6

Rhonda

Dec 19, 2025

·

Stayed 2 nights

First room door lock didn't work. Second room dishwasher stuck out in the kitchen. Front desk was amazing but over all hotel needs some fixing.

4

Ruth

Jun 20, 2023

·

Stayed 7 nights

The property was warn and shabby. Lobby looked fine, but room was tattered. Duct tape on carpet, AC broken, stinky carpet, etc. Didn’t represent the Marriott brand. Price and amenities were good, if the property was better maintained. Nice easy parking. People were great!

10

vanessa

Jan 14, 2024

·

Stayed 1 night

Clean property, fair price and check in was super fast and the gentleman at the front desk was really nice. I used the gym while I was here and it was very clean.

8

Russell

Jul 11, 2023

·

Stayed 2 nights

The location was perfect for my needs. The staff was really very friendly. Facility was perfect for my needs.

8

Richard

Apr 14, 2024

·

Stayed 3 nights

The property is very convenient, easy in and out, very quiet.

8

Rawoof Abdul

Jul 1, 2025

·

Stayed 11 nights

Breakfast is good. Can be better with seating and location. Gets crowded with 10-12 people. Elevator and washer was not working when needed. But full kudos to Julie from Frint desk for allowing us stay beyond checkout time due to our flight timings.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed: many mention clean rooms and common areas, but multiple reviews cite strong odors or mildew and isolated pest sightings.

Related guest reviews

8

Hallie

Nov 1, 2024

·

Stayed 2 nights

Great bed Great breakfast Confusion at check in but figured it out Room smelled musty/moldy

2

usman

May 2, 2025

·

Stayed 6 nights

Our room smelled so bad. I complained to the front desk and was told, they can't do anything. Very bad condition.

10

William

Dec 18, 2025

·

Stayed 2 nights

Clean and attractive property, helpful front desk, no issues with anything in the room. Best value in the Legacy area, strongly recommended.

6

Prasad

Apr 11, 2024

·

Stayed 4 nights

The cleanliness is not upto the mark.

10

Cary

Nov 28, 2025

·

Stayed 17 nights

The room was very clean! The furniture was very nice. The staff were very friendly and helpful.

8

Charlotte

Aug 17, 2025

·

Stayed 3 nights

The dresser drawers in our unit were crooked or broken. The hallway smelled fresh. Our rooms smelled stale and mildewed.

10

Julie

Jan 11, 2026

·

Stayed 1 night

Room was clean and quiet.

6

Renee

Mar 22, 2025

·

Stayed 2 nights

Not very clean, not easy to navigate around the hotel

4

Afsoon

Aug 4, 2025

·

Stayed 6 nights

The front desk staff were polite and friendly, property was safe ,but there were 3 cockroaches in kitchen cabinets and bathroom as well in 2 different days first on in the first week of my stay and another one in the last night , I let them know that it happened, they sent somebody for brief and limited spray and they promised to deep cleaning the room ,but no any deep cleaning was performed that supposed to be done. I sent the email for the manager but he didn’t respond to me.

6

Barbara

Dec 29, 2025

·

Stayed 2 nights

The room was perfect since i needed 2 bedrooms. I like everything about the set up, amenities and everything else with the room. Staff was really nice also. Need to check out the beds though. My grandson may have had bites from bed bugs. They weren't discovered until he got home.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with practical kitchenettes and comfortable beds, popular for families and longer stays. Downsides include dated or imperfect maintenance (locks, drawers, A/C), small bathrooms with limited mirrors in some two-bedroom units, noise at times, and uncomfortable sofa beds.

Related guest reviews

6

Patrick

Jul 28, 2025

·

Stayed 5 nights

A few issues with the property. The bathroom door wouldn't lock. Also, there were apparently some foundation issues, as the drawers in the bedroom didn't fully close and there was a noticeable crack the bedroom door. They had attempted to shimmy some cardboard beneath to fix it, but it didn't really work that well. I signed up for room service every other day, but had to go to the front desk to request it when they hadn't come by Day 4. Also, we noted that we had 3 guest but they only set us up with enough towels/washcloths for 2. The facility was clean and located in a good area and the staff was friendly. Overall, I'd say the stay was a 3 out of 5 due to the issues.

10

Sherry

Jun 15, 2023

·

Stayed 5 nights

The beds were really comfy.

8

shobha

Oct 11, 2025

·

Stayed 1 night

Room surroundings not quite early morning there was lots of noise dnt know what but when called up at front desk they were ok with this as some maintenance or some cleaning out side going on but it'sreally annoying and disturbing

8

Cynthia

Oct 23, 2025

·

Stayed 3 nights

This hotel room had two separate bedrooms. I absolutely loved it, now we could've used another bathroom and please more mirrors. The pullout sofa bed was not great. But overall the bedswere soft the pillows were great.

10

Keilah

Oct 24, 2023

·

Stayed 4 nights

Spacious townhome style hotel. Nice little kitchen, full size fridge, big bedrooms. Additional pullout couch and complimentary pack and play made the stay a breeze with kiddos. Hearty, complimentary breakfast everyday with good hours made the mornings start off great.

8

Sherry

Sep 6, 2024

·

Stayed 3 nights

Their two bedroom suites are very spacious and a good value. I like that it is in Plano too, as there are not a lot of options in the town.

4

Anthony

Aug 7, 2025

·

Stayed 2 nights

I booked 2 bedrooms hoping that it would work out with my teenage boys. Bathroom is very tiny and no mirrors. One bathroom mirror that is such an inconvenience. Will not book this hotel again.

6

Rhonda

Dec 19, 2025

·

Stayed 2 nights

First room door lock didn't work. Second room dishwasher stuck out in the kitchen. Front desk was amazing but over all hotel needs some fixing.

10

Cheryl

Dec 17, 2023

·

Stayed 2 nights

Love it for a visit with granddaughters for Christmas stayed in the 2 bedroom suite. Very roomy and nice

6

Aaron

May 26, 2024

·

Stayed 1 night

First room did not have working A/C. The second room did, but the A/C turned off in the middle of the night. We had to get up at 2:30am to manually turn it on. The hotel smells of weed through much of the facility. However I didn’t feel like things were dirty at all. Staff was very nice and helpful. Continental breakfast was not so great.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are generally professional, friendly, and accommodating, with quick check-ins and helpful support. However, some guests experienced overbooking, inconsistent housekeeping schedules, or unresponsive follow-up on reported issues.

Related guest reviews

2

Herman

Oct 8, 2023

·

Stayed 6 nights

My stay was deplorable. Out of an 8 day visit, My room was half cleaned twice. I left early in the morning and stayed gone most of the time so my room would get clean. When I reported this problem, nothing was done. I spent too much of my stay at the front desk regarding my unserviced room. The unprofessional attitude of personnel at the front desk was disgusting. My low budget days at Motel 6 and Econo lodge provided excellent room service than this place. Marriott should be ashamed when a motel has better service. I would never recommend this place to anyone.

10

Ashwinkumar Vasantlal

Apr 20, 2025

·

Stayed 5 nights

Manager, Mr Ram was great Staffs, Aditya, Julie and Mani were superb

10

William

Dec 18, 2025

·

Stayed 2 nights

Clean and attractive property, helpful front desk, no issues with anything in the room. Best value in the Legacy area, strongly recommended.

10

terri

Dec 25, 2022

·

Stayed 1 night

We checked in to our hotel on Christmas Eve. Upon arrival we found due to the freeze, they were dealing with broken pipes that ruined a lot of rooms. We booked a two bedroom suite (traveling with an 18 month old with an early bedtime) that was unavailable. The clerk called another hotel in their chain for a two bedroom…no luck. I was asked to give him five minutes and sure enough, rooms were checked and he got us into a two bedroom! Customer service was 5 Star!!!!!

10

Cary

Nov 28, 2025

·

Stayed 17 nights

The room was very clean! The furniture was very nice. The staff were very friendly and helpful.

10

Sara

Aug 15, 2024

·

Stayed 1 night

Inexpensive and perfectly clean room. Very friendly and accommodating staff and a great breakfast. Early check-in, which made our weekend so much better.

2

Theresia

Apr 23, 2025

·

Stayed 2 nights

Never really had any problems here except for this stay. The hotel was overbooked and the company site or expedia was not current. I arrived by uber and didnt have a room. There is a process for this but the desk clerk didnt know the steps and I as a titanium elite customer was stranded and out of an additional $200 for the night.

8

Rawoof Abdul

Jul 1, 2025

·

Stayed 11 nights

Breakfast is good. Can be better with seating and location. Gets crowded with 10-12 people. Elevator and washer was not working when needed. But full kudos to Julie from Frint desk for allowing us stay beyond checkout time due to our flight timings.

4

Afsoon

Aug 4, 2025

·

Stayed 6 nights

The front desk staff were polite and friendly, property was safe ,but there were 3 cockroaches in kitchen cabinets and bathroom as well in 2 different days first on in the first week of my stay and another one in the last night , I let them know that it happened, they sent somebody for brief and limited spray and they promised to deep cleaning the room ,but no any deep cleaning was performed that supposed to be done. I sent the email for the manager but he didn’t respond to me.

10

Juan

May 5, 2025

·

Stayed 1 night

Very professional staff, attentive and friendly. Highly recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient and generally quiet, close to shops, restaurants, and groceries in Plano and the Legacy area. Many guests found it safe and easy to access.

Related guest reviews

10

John

Oct 5, 2024

·

Stayed 2 nights

Great location near city center. Great shopping.

10

Nicole

May 6, 2025

·

Stayed 5 nights

Great location, close to many shops, restaurants, grocery store. Comfortable room and bed. Kitchenette is perf and the comp breaky has its own room instead Of in the lobby. First floor room 114 was a little noisy. I could hear neighbors clearly and above had stomping. Overall a Comfortable room for my week stay.

10

Tarik

Feb 13, 2023

·

Stayed 2 nights

I liked where the property is located. It is about three minutes away from a grocery store and immediately around the corner from a gas station.

10

Joseph

Aug 20, 2023

·

Stayed 1 night

Great property. Very clean. Very friendly. Located in a nice quiet area.

8

Elizabeth

May 22, 2023

·

Stayed 1 night

Very good location, clean, great customer service and the price was fantastic.

8

Sherry

Sep 6, 2024

·

Stayed 3 nights

Their two bedroom suites are very spacious and a good value. I like that it is in Plano too, as there are not a lot of options in the town.

10

Trent

Jan 5, 2024

·

Stayed 1 night

Good location

8

Richard

Apr 14, 2024

·

Stayed 3 nights

The property is very convenient, easy in and out, very quiet.

8

TYRUS

Feb 16, 2024

·

Stayed 2 nights

Great location, great value, clean rooms!

10

kazuya

Jul 15, 2025

·

Stayed 3 nights

It's great because it's next to my favorite place. You can also enjoy evening walks.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: several guests enjoyed the hot options and overall value, while others found it limited or poor, citing prepackaged items and stale cereal.

Related guest reviews

10

Juan

Sep 28, 2025

·

Stayed 1 night

Check in was easy and fast. Room was super clean and very comfortable. Breakfast was hot and fresh.

8

Snehal

Jun 11, 2025

·

Stayed 25 nights

Decent stay for the price. Breakfast could have a little more variety.

10

Keilah

Oct 24, 2023

·

Stayed 4 nights

Spacious townhome style hotel. Nice little kitchen, full size fridge, big bedrooms. Additional pullout couch and complimentary pack and play made the stay a breeze with kiddos. Hearty, complimentary breakfast everyday with good hours made the mornings start off great.

6

Shane

May 31, 2024

·

Stayed 2 nights

Only had a couple issues with the stay. As soon as we checked into the room we had to kill a couple of bugs on the bed and on the walls. It wasn’t bed bugs so it was probably just bugs that made their way in. Biggest complaint was the “breakfast”. They put some pre-packaged breakfast sandwiches out along with some cereal. Nothing was made there in the hotel and it wasn’t good. We had to go buy breakfast both mornings we were there because it was gross.

6

James

Dec 30, 2022

·

Stayed 19,355 nights

The breakfast was terrible no fresh food just heated processed egg sandwich and toast cereal was stail

10

Sara

Aug 15, 2024

·

Stayed 1 night

Inexpensive and perfectly clean room. Very friendly and accommodating staff and a great breakfast. Early check-in, which made our weekend so much better.

6

Stacey

Aug 5, 2024

·

Stayed 4 nights

the free breakfast was not worth visiting. Really did feel welcome by staff.

6

Aaron

May 26, 2024

·

Stayed 1 night

First room did not have working A/C. The second room did, but the A/C turned off in the middle of the night. We had to get up at 2:30am to manually turn it on. The hotel smells of weed through much of the facility. However I didn’t feel like things were dirty at all. Staff was very nice and helpful. Continental breakfast was not so great.

8

Rawoof Abdul

Jul 1, 2025

·

Stayed 11 nights

Breakfast is good. Can be better with seating and location. Gets crowded with 10-12 people. Elevator and washer was not working when needed. But full kudos to Julie from Frint desk for allowing us stay beyond checkout time due to our flight timings.

10

Jeanette

Jul 2, 2025

·

Stayed 15 nights

Amazing place to stay plus the breakfast is on point.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$93
March	$102
April	$115
May	$120
June	$117
July	$121
August	$96
September	$100
October	$109
November	$100
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $88	3 $92
4 $91	5 $116	6 $101	7 $131	8 $141	9 $134	10 $141
11 $99	12 $115	13 $97	14 $107	15 $100	16 $93	17 $92
18 $100	19 $116	20 $100	21 $107	22 $100	23 $92	24 $92
25 $101	26	27 $99	28 $95	29 $94	30 $89	31 $89

TownePlace Suites by Marriott Dallas Plano/Legacy

Prices for TownePlace Suites by Marriott Dallas Plano/Legacy

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Studio, 1 Queen Bed with Sofa Bed

Suite, 2 Bedrooms (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms

Suite, 1 Bedroom (Mobility Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 Queen Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 1 Queen Bed with Sofa Bed (Hearing Accessible)

Guest reviews of TownePlace Suites by Marriott Dallas Plano/Legacy

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott Dallas Plano/Legacy

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $97
20 $102	21 $112	22 $137	23 $110	24 $108	25 $88	26 $89
27 $92	28 $98	29 $115	30 $112