What type of breakfast is offered and what are the serving hours?

A complimentary breakfast is included, but specific serving hours are not provided.

Does the hotel allow pets?

Pets are allowed, but guests must contact the property directly for arrangements. There may be fees associated with bringing pets.

What are the check-in and check-out times?

Check-in is from 14:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of TRY 2500 per room (one-way). Guests must contact the property with arrival details before travel.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Istanbul, within a 10-minute walk of Bosphorus and Eminönü Square. It is approximately 0.5 miles from Hagia Sophia and Sultanahmet Square, with several other attractions nearby.

What are the hotel's policies for guests staying with children?

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of TRY 1500 per night. Guests should contact the property in advance to confirm availability.

Best Western Empire Palace Hotel & Spa in Istanbul

Average nightly price at Best Western Empire Palace Hotel & Spa by month, last 12 months (USD)
Month	Average price
January	US$86
February	US$83
March	US$97
April	US$125
May	US$128
June	US$96
July	US$90
August	US$109
September	US$110
October	US$158
November	US$102
December	US$105

What guests think

At Best Western Empire Palace Hotel & Spa, guests consistently praise the central, walkable location and notably friendly, helpful staff, while several mention compact, sometimes noisy rooms due to the nearby tram and occasional in-room shortcomings that can affect comfort.

The on-site restaurant receives repeated praise, but breakfast quality is mixed, ranging from good to limited. Cleanliness feedback varies: many found rooms clean, though a few reported poor housekeeping. A handful of reviews describe the amenities as basic. Overall, it suits travellers prioritizing service and location over room size and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests described the amenities as basic or limited. Not enough consistent detail about specific facilities.

Related guest reviews

10

AZZAM

2 Jun 2024

·

Stayed 2 nights

Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good

2

K

2 Feb 2024

·

Stayed 2 nights

Difficult to get to and terrible amenities

6

Marcos

11 Nov 2024

·

Stayed 2 nights

Hotel is ok, but not great. The rate was a good value. Small room. Main issue was that the A/C was not working, and although it was not necessary to have the A/C, the actual split a/c unit was making a loud noise all night long (even though it was off and not cooling). Really annoying. Staff could not help with this issue, although they tried. Kept me from having a good night of rest.

10

Achim

2 Apr 2024

·

Stayed 6 nights

Sehr freundliches und hilfsbereites Personal. Die wichtigsten Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hamam hat uns sehr gut gefallen. Gute Auswahl beim Frühstück. Jederzeit wieder!

8

zareena

31 May 2024

·

Stayed 6 nights

The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.

6

JULIE

24 Jul 2023

·

Stayed 4 nights

Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*

2

K

6 Jan 2024

·

Stayed 2 nights

Very bare minimum facilities and staff

2

K

2 Feb 2024

·

Stayed 1 night

Difficult to get to and bare minimum amenities

8

Justin

9 Nov 2024

·

Stayed 2 nights

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend

2

Ruhaya

11 Jan 2024

·

Stayed 5 nights

They’re scammers their information is misleading they’re not handicap friendly no facilities for handicaps. They’re not part of the best western chain since 2020 and yet still put the brand to the hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests reported clean rooms, though a few cited poor housekeeping. Feedback is mixed.

Related guest reviews

10

Chondelle

18 Jul 2025

·

Stayed 1 night

Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.

10

Chondelle

14 Jun 2025

·

Stayed 2 nights

Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel

2

Viktoriia

9 May 2023

·

Stayed 2 nights

Not to be confused with the Best Western hotel chain. It's just a name. Despite the friendliness of the staff, the Hotel does not meet the stated level and price. Noisy, everything is not fresh- furniture, rooms, not tasty in the restaurant.

4

ANA ISABEL CARPINTERO

20 Sept 2025

·

Stayed 3 nights

La habitación estaba sucísima, parecía como si no la hubiesen limpiado a nuestra llegada: vaso de cepillo de dientes usado, pelos en la ducha, suelo sucio, sábanas manchadas. La cama no la hacían nunca, de hecho te quitaban la sábana y la bajera no la metían bien por dentro y acababas durmiendo en el colchón. Tuve que insistir en repetidas ocasiones para que la limpiaran

6

JULIE

24 Jul 2023

·

Stayed 4 nights

Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*

6

Tammy

7 Oct 2023

·

Stayed 3 nights

Even though it was not cleanest place for me the staff made all the difference. I forgot my phone in the room and they were so trustworthy and caring with all the arrangements to send it back to my country. Forever grateful for that

8

Justin

9 Nov 2024

·

Stayed 2 nights

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend

10

Fabian

2 Dec 2025

·

Stayed 1 night

Netjes

6

Ayesha Siddika

27 Dec 2023

·

Stayed 4 nights

We were a group of 19. The rooms were all ready for us when we checked in. There were no issues with the rooms. The staff were lovely. The main thing for us was cleanliness and the rooms were all nice and clean. The breakfast was very limited and wasn’t great. I would say it is is a basic breakfast. The location is great. Walkable everywhere

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally small and can be noisy from the tram or hallways; a few guests reported disturbances that affected sleep.

Related guest reviews

10

AZZAM

2 Jun 2024

·

Stayed 2 nights

Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good

10

herbert

7 Mar 2025

·

Stayed 4 nights

Selim and his colleagues were very friendly, helpful and professional. The rooms were nice, although a bit noisy because of the trams in the street. The city of Istanbul is wonderful for a short stay.

6

Luis

29 Jun 2025

·

Stayed 4 nights

Small rooms ! Breakfast not good !

10

Chondelle

14 Jun 2025

·

Stayed 2 nights

Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel

6

Marcos

11 Nov 2024

·

Stayed 2 nights

Hotel is ok, but not great. The rate was a good value. Small room. Main issue was that the A/C was not working, and although it was not necessary to have the A/C, the actual split a/c unit was making a loud noise all night long (even though it was off and not cooling). Really annoying. Staff could not help with this issue, although they tried. Kept me from having a good night of rest.

2

Viktoriia

9 May 2023

·

Stayed 2 nights

Not to be confused with the Best Western hotel chain. It's just a name. Despite the friendliness of the staff, the Hotel does not meet the stated level and price. Noisy, everything is not fresh- furniture, rooms, not tasty in the restaurant.

8

Justin

9 Nov 2024

·

Stayed 2 nights

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend

6

Taha

31 Dec 2021

·

Stayed 3 nights

To much noise came from outside specials the metro so you cannot sleep well We took room on 4th floor and the sound was so high

8

Elizabeth

4 Oct 2024

·

Stayed 2 nights

Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites

6

Ngoc Minh

30 Jul 2024

·

Stayed 3 nights

Room is small, very noisy at night when people slammed the door and talking in the hallway. Breakfast is so so.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with many mentions of friendly, helpful staff and prompt assistance such as room changes, safe box fixes, and late checkout. In a few cases, staff could not fully resolve issues.

Related guest reviews

10

Joyce

5 Dec 2023

·

Stayed 2 nights

The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.

10

herbert

7 Mar 2025

·

Stayed 4 nights

Selim and his colleagues were very friendly, helpful and professional. The rooms were nice, although a bit noisy because of the trams in the street. The city of Istanbul is wonderful for a short stay.

10

Chondelle

18 Jul 2025

·

Stayed 1 night

Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.

10

Robert

23 May 2025

·

Stayed 5 nights

Our stay was excellent. The staff were extremely helpful and friendly day and night. Nothing wax too much trouble for them. The hotel is perfectly located for visiting many of the wonderful locations that Istanbul has to offer. Highly recommended?

10

Chondelle

14 Jun 2025

·

Stayed 2 nights

Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel

10

Achim

2 Apr 2024

·

Stayed 6 nights

Sehr freundliches und hilfsbereites Personal. Die wichtigsten Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hamam hat uns sehr gut gefallen. Gute Auswahl beim Frühstück. Jederzeit wieder!

8

zareena

31 May 2024

·

Stayed 6 nights

The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.

10

Lorraine

19 Oct 2025

·

Stayed 2 nights

The service is outstanding. Samir at the front desk is amazingly helpful and delightful. The bell staff is also helpful. The team at the restaurant- also amazing. We planned to eat at a different restaurant our last night, but at the last minute decided to stay at the restaurant attached to the hotel. It was not a mistake. The staff makes everything so wonderful, and the food was truly exceptional.

8

Justin

9 Nov 2024

·

Stayed 2 nights

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend

10

Norziha

11 Feb 2024

·

Stayed 3 nights

We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to major sights, with a tram line in front. A few travelers found it difficult to reach by car.

Related guest reviews

10

AZZAM

2 Jun 2024

·

Stayed 2 nights

Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good

10

Chondelle

18 Jul 2025

·

Stayed 1 night

Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.

10

Robert

23 May 2025

·

Stayed 5 nights

Our stay was excellent. The staff were extremely helpful and friendly day and night. Nothing wax too much trouble for them. The hotel is perfectly located for visiting many of the wonderful locations that Istanbul has to offer. Highly recommended?

2

K

2 Feb 2024

·

Stayed 2 nights

Difficult to get to and terrible amenities

10

Chondelle

14 Jun 2025

·

Stayed 2 nights

Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel

10

Achim

2 Apr 2024

·

Stayed 6 nights

Sehr freundliches und hilfsbereites Personal. Die wichtigsten Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hamam hat uns sehr gut gefallen. Gute Auswahl beim Frühstück. Jederzeit wieder!

8

zareena

31 May 2024

·

Stayed 6 nights

The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.

10

Sergio

3 May 2024

·

Stayed 4 nights

Excelente ubicación y muy buena atención. Buen precio. Volveré con toda seguridad.

8

Guru Prasad

2 Jan 2023

·

Stayed 3 nights

Good location nearby to all attractions and tram access.

8

Elizabeth

4 Oct 2024

·

Stayed 2 nights

Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites

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AI-generated summary based on recent guest reviews

Dining

The attached restaurant earns repeated praise, while breakfast quality ranges from good to limited. Overall dining is positive but inconsistent for breakfast.

Related guest reviews

10

AZZAM

2 Jun 2024

·

Stayed 2 nights

Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good

10

Chondelle

18 Jul 2025

·

Stayed 1 night

Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.

6

Luis

29 Jun 2025

·

Stayed 4 nights

Small rooms ! Breakfast not good !

10

Chondelle

14 Jun 2025

·

Stayed 2 nights

Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel

10

Achim

2 Apr 2024

·

Stayed 6 nights

Sehr freundliches und hilfsbereites Personal. Die wichtigsten Sehenswürdigkeiten sind zu Fuß erreichbar. Das Hamam hat uns sehr gut gefallen. Gute Auswahl beim Frühstück. Jederzeit wieder!

10

Lorraine

19 Oct 2025

·

Stayed 2 nights

The service is outstanding. Samir at the front desk is amazingly helpful and delightful. The bell staff is also helpful. The team at the restaurant- also amazing. We planned to eat at a different restaurant our last night, but at the last minute decided to stay at the restaurant attached to the hotel. It was not a mistake. The staff makes everything so wonderful, and the food was truly exceptional.

6

JULIE

24 Jul 2023

·

Stayed 4 nights

Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*

8

Justin

9 Nov 2024

·

Stayed 2 nights

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend

10

Norziha

11 Feb 2024

·

Stayed 3 nights

We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you

6

Ayesha Siddika

27 Dec 2023

·

Stayed 4 nights

We were a group of 19. The rooms were all ready for us when we checked in. There were no issues with the rooms. The staff were lovely. The main thing for us was cleanliness and the rooms were all nice and clean. The breakfast was very limited and wasn’t great. I would say it is is a basic breakfast. The location is great. Walkable everywhere

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $137
18 $107	19 $107	20 $107	21 $107	22 $319	23 $319	24 $319
25 $107	26 $215	27 $213	28 $113	29 $113	30 $109	31 $109

Su	Mo	Tu	We	Th	Fr	Sa
1 $87	2 $88	3 $88	4 $87	5 $87	6 $91	7 $88
8 $85	9 $85	10 $85	11 $85	12 $85	13 $85	14 $85
15 $76	16 $76	17 $76	18 $76	19 $76	20 $76	21 $76
22 $74	23 $74	24 $74	25 $74	26 $74	27 $75	28 $74
29 $74	30 $74

Best Western Empire Palace Hotel & Spa

Prices for Best Western Empire Palace Hotel & Spa

Monthly average prices

About this property

Location

Room options

Standard Room, Multiple Beds

Standard Room, 2 Twin Beds

Family Room, Multiple Beds

Standard Room, 1 Double Bed

Guest reviews of Best Western Empire Palace Hotel & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Empire Palace Hotel & Spa

Prices for upcoming dates

Business details