Country Inn & Suites by Radisson, Jonesborough-Johnson City West, TN

Great staff. Room was pretty good. Pool looked a little dirty but it was inside with poor lighting so i could be wrong.

Indoor pool was handy for a winters day. The pool was kinda murky though and the walls of the pool were in need of cleaning, my teen did not pay much attention however I omitted swimming because of it. Carpets in our room were vacumed however they need cleaning or replacing. Bathroom was small but clean. Comoforts needed replacing, they were lumpy

I have stayed at this hotel several times, the rooms are always clean and the staff is very friendly. The indoor pool is usually cold and the breakfast is not that good.

Awesome place nice indoor pool

Staff was excellent and very helpful. Very clean room and huge jacuzzi… pool was warm and enjoyable not very busy and loud… great experience will go back and would recommend.

The room was comfortable and cleaned!! The only issues was the pool to cold..even was indoors.. But very friendly staff..and services will be back again!!

Check in was easy and quick. The room was clean and comfortable. Breakfast was good and the dining room was clean. The ladies serving breakfast were accommodating and exceptionally helpful. The only complaint we had was pool towels were not available when we were swimming. The lady at the front desk said they were in the washer.

I like how close it was to town, the small shops and evening concert was nice and a short walk. I didn’t like that when we arrived, the pool was closed. The whole reason we stayed there was for the pool. In the morning my grandchildren were able to use it but said it wasn’t clean. The A/C unit wasn’t working either. We enjoyed our stay, though, Tennessee is absolutely beautiful.

This hotel seems older and is nothing special but for the money it's a good place to stay in the area. To me it gets the things that matter right. I have been twice now and it is always quiet and the front desk is kind and helpful. The place is a bit worn and showing it's age. I could use some work or a refurbishment but the problem is if they did that I imagine it would go up in price. So really I am happy with the hotel as it is and would stay again. One nice/impressive thing, the pool is the warmest I have ever found in a hotel! I HATE a cold indoor pool and this was so warm, I was shocked. If you hate a cold pool then this is the place to stay for you 100%. They get this right for sure.

I'll start with the only PRO: the staff. These ladies did the best they could with a hotel that's falling apart. CONS: 1) there was no a/c on the main level common areas. 2) stinky room smelled like smoke and musk it was 80° when entering. We were moved to another room the next day. I was credited 1 night. 2) breakfast was free but awful - rubbery eggs, stale bagels. coffee and waffle was fine. Beware on the rest. 3) Pool looked like pee. Not clear. The entire room was not ventilated properly so your eyes sting from chlorine & it felt like a sauna- DO NOT GO IN if you have breathing problems. The clerk had to shut down bc she was concerned on the murky water too only to find out the tests came back ok but they painted the floor of the pool and now it looks gross. Um ok. 4) the elevator broke down while we were there. Not kidding. My disabled mom had to go down 3 flights of stairs. Thankful it was fixed when we returned but it clanged loudly and it was scary sounding. I really feel sorry for the ladies who work here. Obviously Choice Hotels has not cared to make the necessary updates. All their workers were Sweating so bad. Choice Hotels should be disgusted with themselves!! Dirty mattresses were in the parking lot too. Smh. I was so glad to get home.

I didn’t like anything cigarette burns over everywhere. They charge $100 deposit had burns on the sheets. Had blood stains on the sheets would not stay there again if you paid me.

The room was exceptionally clean, and well-maintained. The staff was exceptionally friendly and helpful. Everything about our stay was exceptional. I look forward to staying here again.

The entire property was clean and well kept. The lobby was very nice and perfect to sit and talk. Breakfast was ok but the location was great. The little downtown area is a 10 minute walk.

The property was nice and the staff friendly. The room wasn't particularly clean though (the jacuzzi tub and bed sheets were dirty).

As soon as I came in I checked for bed bugs like I usually do when I stay at hotels. I didn’t find any but I found a lot of specks like maybe dead ones. There was makeup and hair all over the pillows and looked like dirt in the bed. There was a dirty foot print in the bath. There was an open soap left that was never used. I got a room with the jacuzzi and the jets didn’t even work. Then there was a hole in the floor by it and I stepped on it and I wire stabbed my foot. Needless to say it looks clean when you aren’t looking for it but that’s no excuse.

Clean room and very comfortable beds, efficient heat. Nice balcony to go look at the light overnight snowfall. Nice breakfast area but juice machine was out of order but they did have apple juice in cups. All that were interacted were very pleasant and helpful. Thought that check in was a little tedious, trying to up sale credit accounts.

Very comfortable stay. Staff always available no matter what time. It is dated but very well maintained and very clean.

Heater did not work properly and it was freezing all night! When they know someone is checking into a room they should turn the heater on. Two of the pillow cases were dirty with makeup stains and the beds had two metal bars sticking out of the sides. The outlet by the one bed let out a shock when i unplugged my charger and the bed outlets did not work, and there was a stain on the carpet as well. There was black mold in the shower and we didnt even use the shower because it was dirty and unclean!!

Dirty, smelled moldy had fans in the hallways probably brcause no air and moldy smell. Food was terrible at breakfast. Overall terrible stay for the price.

Hotel was terrible to say the least. The hotel room smelt, the shower looked like it had never been washed, our carpet was ripped, our tv didn’t work. There was a second entrance to the hotel and that door doesn’t lock so we felt very unsafe. Would not recommend, pay extra for a nice hotel.

Our stay was good. Fairly peaceful (our room was on the highway side). Had a sink that drained slow, let front desk know, it was taken care of while we were out for the day. Jacuzzi tub in our room was awesome! I will say they need to fix curtains so thru will close without blocking AC. Speaking of AC... it cooled the room but wouldnt keep room cool overnight. Little warmer than I would like for sleeping. Overall its a fine place to stay. What staff we dealt with were friendly. Coulent tell you about breakfast....it doesnt start until 7. We had to be gone by 630 to make our job on time

This was a fairly small hotel, we stayed here for 4 nights. The price was not unreasonable. The room was nice, bathroom clean and room was big. It was Christmas time so the lobby looked so nice decorated for Christmas. The only thing bad I can say is that the room smelled very musty, had a very bad smell. The breakfast was good. We had a great stay.

Our room was clean, bathrooms were clean. The hotel and rooms are VERY dated. The bed was hard and we didn’t sleep well. The staff were excellent.

Nice and clean hotel but the bed was very hard!! Very friendly staff

Only problem encountered was internet get dropping

This hotel/motel was clean and comfortable. Some rooms had balconies and some had outside access. Ours had neither. Front desk workers were friendly. Breakfast was ok, but had limited choices. It was quiet for being close to a main road. If you want to be close to Jonesborough, and not pay a fortune, this is the place.

Clean room and very comfortable beds, efficient heat. Nice balcony to go look at the light overnight snowfall. Nice breakfast area but juice machine was out of order but they did have apple juice in cups. All that were interacted were very pleasant and helpful. Thought that check in was a little tedious, trying to up sale credit accounts.

Everything was great but the place is a little older and my room had a issue with the ac unit snd I stayed hot all night but another than that was a okay place to stay friendly staff

Very lobby and pleasant checkin staff. Room was too small for two queen size beds. Not enough room for a chair in the room definitely not a suite. Not nearly as nice as other country inn n suites

My TV remote did not work, this has happened twice.

Michelle at the front desk was great , we locked ourselves out of our ajoining rooms and she was able to get us back into the rooms very quickly.

I don't know if I can say Ive had that type of service at a hotel in a long time. Star is genuinely pleasant and genuinely wants to ensure guests have a pleasant relaxing stress free stay. I only spent a tiny amount of time with Michelle but she was super helpful too. I dont really expect much from hospitality these days as customer service has declined drastically. If Star and Michelle could travel the country to train others how to provide a pleasant experience for guests it would be beneficial and give people reasons to seek out your brand. Thank you

It was like coming into a friend's home. Staff excelled at hospitality especially Star who was the receptionist. She was so pleasant and helpful. Her cheerfulness and admission of her love for her job was so welcoming. Another staff member was the breakfast room person...Sally???? She again was very cheerful and helpful. Our room was very clean and comfortable. The entrance was very inviting with the staircase, fireplace, and elegant chairs and table. Staying at a Country Inn & Suites has never disappointed but this staff made this one memorable !!!

Not a fan. Staff was not very welcoming. They weren’t mean at all, just very indifferent. Entire place could have been much cleaner. Halls and room had an odor that was unpleasant. There were a number of men between the ages of 25-45 just hanging around everywhere, including outside our door on the 3rd floor, that made me feel unsafe and uncomfortable (not the hotel’s fault, but I hardly slept due to this feeling). It may have been workers helping with relief efforts in Erwin, but if my husband weren’t with me, I’d have returned to the desk to ask for a first floor room. I was cat-called at while both my husband and I walked to our rooms, which was pretty bold of them. Very few amenities in the room. We had 3 containers of shampoo and a couple soap bars, and that was it. No conditioner or lotion. We gathered up to leave in the morning and I went to the breakfast area at 8:40 to get a piece of fruit, and it was already closed. Area itself in Jonesborough was safe and pleasant. You could walk down a short road to the back and find yourself on the cutest Main Street with a lot of shops and history to enjoy. The town opens late (10-11am for most businesses) and closes early, so plan accordingly.

Star the front desk clerk was great Breakfast lady was wonderful and breakfast was delicious. Will stay again over the next 3 months

Quiet and walking distance to downtown. The hotel is a little dated and worn, but still very nice. We had an issue with our thermostat but April (staff) was amazing! She found us a comparable room close (we didn't have to move all our stuff far) and was apologetic and so nice. The pool is nice and the breakfast was great. Would definitely stay again!

Hotel Manager Heather Morgan cancelled the reservation the afternoon of check in for guests extending their stay. Heather was not available to speak with, and the staff were absolutely not accommodating to help with alternative accommodations. Horrible customer service.

BEWARE -By far one of the worst Hotel.com experiences I've had. I booked the room and once I get there to check in, THEN they tell me that they there is a $100 Security Deposit required. I DO NOT recall seeing that on there description at all or I wouldnt have booked it. Not only Is it a REQUIREMENT to make this deposit with a major credit card or brick and mortar bank card, but also you CANT make this deposit in cash! Who doesn't take cash? I requested that if I made the deposit could I get that back in cash at check out so I don't have to wait 7-10 days for it to post back to my account. Of course that was not an option. The lady running the front desk was not only snobby but downright hateful. She didn't offer to help in any way so basically I paid for a room and they kept my money and I had to go somewhere else and get a room. So $250 later I found a room 14 miles away. Hotels.com also didn't offer any help. No thanks, no nothing. DO NOT WASTE YOUR TIME AND MONEY!

Hotel was immaculate in cleanliness and all staff went overboard with friendliness and hospitality. We actually stayed on our way back through the area on way home due to the cheery and caring staff. My brother has Parkinson's and, both stays, the staff offered a wheelchair both stays. (His w/c was under much luggage, etc.) We used his walker but the w/c was welcomed by the evening. The desk staff, breakfast staff and household maintenance staff members were excellent at making us feel welcome!

A person working at front desk is very rude. This is the second experience with the same person and will not coming back.

I liked the setting and the walk to downtown Jonesborough.

The location is very good, walkable to many stores and convenient to the highways.

Out of the way and a hard to find at night.

The entire property was clean and well kept. The lobby was very nice and perfect to sit and talk. Breakfast was ok but the location was great. The little downtown area is a 10 minute walk.

An ideal walk to town square for music, shopping, etc

This hotel/motel was clean and comfortable. Some rooms had balconies and some had outside access. Ours had neither. Front desk workers were friendly. Breakfast was ok, but had limited choices. It was quiet for being close to a main road. If you want to be close to Jonesborough, and not pay a fortune, this is the place.

It was the perfect place to stay for the Storytelling Festival. We are impressed with everything about Country Inn and Suites in Jonesboro!

It was a great experience. Good location from the Bristol Motor Speedway

Nice walk to town

Great value for the money. Convenient to Johnson City and Jonesboro. Clean rooms . Nice indoor pool. Breakfast was adequate and quite good.

Terrible breakfast

Very friendly and accommodating staff. Clean room. Very hot, good breakfast! Great place to stay!

I loved the rose bushes and magnolia tree at the front. After that, the experience went downhill. Check in didn't seem to be a problem, they said I had to pay for a pullout bed but it was my choice to use it or not. They didn't deliver it to the room until someone went down to inquire on if we had to get it ourself. The clerk was rude to my daughter saying we never said we had wanted it. On our way to the pool, clearly in our swimsuits, I had waved and said hello to the desk person. Never once did they mention towels are locked up in their and you are required to request them before hand. The room was a hot box. The ac kept turning off if it would even come on. Around 2 am, I went down to the lobby (because mind you the phone didn't work either). They agreed the room was hot and would put in a maintenance ticket for the morning. Morning came and the manager said the ac is fine, it's an automatic shutoff that lets the room not be cooked. They refused to offer a room change or fix it. The room just smelt so bad with the heat, some weird old bar like smell. My youngest was nauseous and sick before 8 am. If you plan on breakfast, be sure to sign up for it the night before. Pretty much all services at this hotel must be requested prior to use of service.

Check in was easy and quick. The room was clean and comfortable. Breakfast was good and the dining room was clean. The ladies serving breakfast were accommodating and exceptionally helpful. The only complaint we had was pool towels were not available when we were swimming. The lady at the front desk said they were in the washer.

Clean comfortable, good breakfast.

Clean rooms, staff friendly and helpful, breakfast was good

Checkin was smooth. The room was barebones adequate. One small bar of soap for the sink as well as the shower. Internet was "available" but difficult to access even by an experienced teenager. Breakfast was worthless and the coffee tasted as if it was diluted. The check out was disappointing in that I could not get a receipt or even a total that was going on my credit card. I have three more trips to the area and will not be staying at this facility.

Friendly and helpful front desk personnel. Beautiful entry and room to relax out of your room. And the room was very nice. We stayed there because the activities we were in town for were Sat. afternoon and Sun. for Church Service and later in the afternoon a Funeral service. The only disappointment was the breakfast - which was advertised as a hot breakfast. We appreciate this convenience of eating at the motel. From the time we entered the breakfast room - we had to find the service attendant. There was no hot water for tea, no regular creamer set out for coffee, thus the first two trips for the attendant. Then, we get to the (hot part of the breakfast) open the lid and no sausage gravy left and no biscuits in site. Third trip to the attendant. Apparently she had been informed already. She said they were all out because the 'truck' had not made a delivery. So, we left and went out to eat. And that made our getting packed up to check out when we returned more of a rush , so we could get to church on time. My husband loaded up the car while I checked out. While I was checking out the Front desk attendant apologized again. She also informed me that the Kitchen attendant had found more sausage gravy. So, apparently when she was originally informed of the gravy being gone - she had not made any effort to look for more. Every time we had to knock on the door to get her attention - she was sitting talking on the phone. She needs to spend more time on her job.

Clean and helpful staff. Breakfast hot and plentiful.

Only hot food was biscuits and gravy