The Whitlock
From
US$164
/ night
Select dates to see prices and availability
From
US$164
/ night
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Business amenities
Featured amenities include a business center, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 30 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided.
Location
With a stay at The Whitlock, you'll be centrally located in Lenox, within a 5-minute drive of Tanglewood Music Center and Lenox Library. This hotel is 0.3 mi (0.4 km) from Berkshire Performing Arts Center and 0.3 mi (0.5 km) from Ventfort Hall Mansion and Gilded Age Museum.
What's nearby
Lenox Library(0.2 Miles)
Berkshire Performing Arts Center(0.3 Miles)
Ventfort Hall Mansion and Gilded Age Museum(0.3 Miles)
Shakespeare and Company(0.7 Miles)
Wyndhurst Golf & Club(1.1 Miles)
Frelinghuysen Morris House and Studio(1.2 Miles)
Tanglewood Music Center(1.4 Miles)
The Mount(1.6 Miles)
Kennedy Park(1.7 Miles)
Stockbridge Bowl(2.1 Miles)
Pleasant Valley Wilderness Sanctuary(2.2 Miles)
Berkshire Scenic Railway Museum(2.3 Miles)
Wood's Pond(2.4 Miles)
Housatonic River(2.5 Miles)
Guido's Marketplace(3.9 Miles)
Pittsfield, MA (PSF-Pittsfield Municipal)(6.2 Miles)
Hudson, NY (HCC-Columbia County)(29.7 Miles)
Albany Intl. Airport (ALB)(50.3 Miles)
Parking
Non-smoking rooms
Cycling
Hiking
Luggage storage
Express check-in/check-out
Location
16 Church Street, Lenox, Massachusetts, United States of America
Lenox Library (0.2 Miles)
Berkshire Performing Arts Center (0.3 Miles)
Ventfort Hall Mansion and Gilded Age Museum (0.3 Miles)
Shakespeare and Company (0.7 Miles)
Wyndhurst Golf & Club (1.1 Miles)
Frelinghuysen Morris House and Studio (1.2 Miles)
Room options
10
Standard Queen
Room details
1 Large Double Bed
Sleeps 2
182 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Deluxe King
Room details
1 Extra-Large Double Bed
Sleeps 2
257 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 2 Double Beds, Mobility Accessible
Room details
2 Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Standard Two Double
Room details
2 Double Beds
Sleeps 4
260 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Cozy Queen
Room details
1 Large Double Bed
Sleeps 2
150 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Nest Suite
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
419 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 1 King Bed, Mobility Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
8
Standard King
Room details
1 Extra-Large Double Bed
Sleeps 2
234 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of The Whitlock
9.1
Superb
Based on 366 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Whitlock by The Lenox Collection highlight a central, walkable Lenox location and generally comfortable, characterful rooms, while also noting inconsistent heating and cooling and uneven service availability, particularly outside staffed hours.
Read moreWas this helpful?
What guests think
Reviews of The Whitlock by The Lenox Collection highlight a central, walkable Lenox location and generally comfortable, characterful rooms, while also noting inconsistent heating and cooling and uneven service availability, particularly outside staffed hours.
Several guests report visible wear and tear and bathroom maintenance problems, while others found spaces clean and quiet. Many praise friendly, helpful staff, but multiple reviews cite absent front desk coverage, slow responses, and check‑in or after‑hours access confusion. On‑site food and breakfast vary by day; a grab‑and‑go market and the walkable dining scene provide alternatives. Overall, expect a charming, centrally located inn with mixed consistency.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site amenities are limited, with the restaurant, lounge/bar and fire pit reported as not operating at times; some guests carried luggage up several flights of stairs. Guests appreciated the common areas, grab-and-go market, and easy parking.
Related guest reviews
6
Nick
11 Aug 2025
·
Stayed 1 night
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
10
Michael
23 Jul 2025
·
Stayed 2 nights
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
8
Carrie
15 Nov 2025
·
Stayed 1 night
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
6
Mayssa
18 Oct 2025
·
Stayed 4 nights
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
4
Steven
12 Sept 2025
·
Stayed 1 night
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
4
Heather
1 Jan 2026
·
Stayed 1 night
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: some guests found rooms clean and freshly painted, while others noted mildew or rust in showers, stained grout, tired carpets, and general shabbiness or wear.
Related guest reviews
6
Nick
11 Aug 2025
·
Stayed 1 night
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
6
Ann
27 Oct 2025
·
Stayed 2 nights
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
8
Thomas
11 Aug 2025
·
Stayed 1 night
Property was fine, just a little old and in need of some repaie
Property was fine, just a little old and in need of some repaie
6
Jane
6 Jul 2025
·
Stayed 1 night
Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.
Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.
10
BORIS
7 Nov 2025
·
Stayed 2 nights
Rooms are clean, large, good shower, good bed
Rooms are clean, large, good shower, good bed
10
James
3 Sept 2023
·
Stayed 1 night
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
6
Thomas
9 Oct 2025
·
Stayed 2 nights
We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,
We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,
8
Rick
17 Jul 2025
·
Stayed 1 night
Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.
Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.
4
Lisa
2 Jun 2024
·
Stayed 2 nights
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
4
Heather
1 Jan 2026
·
Stayed 1 night
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often comfortable, quiet, and at times spacious, with features like soaking tubs or fireplaces in some. However, multiple reviews cite inconsistent temperature control and limited in-room amenities or layout (small rooms, minimal storage, basic TV, and no blackout shades), with decor quality varying.
Related guest reviews
6
Nick
11 Aug 2025
·
Stayed 1 night
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
6
Charles
21 Aug 2023
·
Stayed 1 night
The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.
The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.
6
Kelly
17 Jan 2026
·
Stayed 1 night
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
8
Carrie
15 Nov 2025
·
Stayed 1 night
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
4
Steven
12 Sept 2025
·
Stayed 1 night
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
6
Jane
6 Jul 2025
·
Stayed 1 night
Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.
Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.
10
BORIS
7 Nov 2025
·
Stayed 2 nights
Rooms are clean, large, good shower, good bed
Rooms are clean, large, good shower, good bed
10
James
3 Sept 2023
·
Stayed 1 night
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
10
Sarah
18 Oct 2025
·
Stayed 1 night
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
4
Lisa
2 Jun 2024
·
Stayed 2 nights
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is frequently described as friendly and helpful, with several shout-outs to front-desk staff. Conversely, multiple reviews report limited or absent coverage—especially after hours—slow responses to issues, and occasional check-in or access confusion.
Related guest reviews
4
Colleen
15 Feb 2026
·
Stayed 2 nights
Room was stiflingly hot,staff NEVER available-had to text message front desk staff with any questions -never received clean towels.
Room was stiflingly hot,staff NEVER available-had to text message front desk staff with any questions -never received clean towels.
10
Alice
4 Feb 2024
·
Stayed 1 night
Lots of TLC from pre check in call to problem solving after we arrived. Our problem. Management was superb. Efficient and kind.
Lots of TLC from pre check in call to problem solving after we arrived. Our problem. Management was superb. Efficient and kind.
10
Michael
23 Jul 2025
·
Stayed 2 nights
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
10
Gerard
2 Jul 2025
·
Stayed 1 night
Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!
Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!
8
Brent
17 Jun 2025
·
Stayed 1 night
Its more like an inn. No one at the front desk or to answer the phone.
Its more like an inn. No one at the front desk or to answer the phone.
8
Carrie
15 Nov 2025
·
Stayed 1 night
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
4
Steven
12 Sept 2025
·
Stayed 1 night
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
8
Suzanne
18 Jul 2025
·
Stayed 5 nights
Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.
Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.
10
Sarah
18 Oct 2025
·
Stayed 1 night
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
4
Heather
1 Jan 2026
·
Stayed 1 night
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central, walkable location in the heart of Lenox, steps from shops and restaurants and a short drive to Tanglewood. A convenient base for exploring the area.
Related guest reviews
10
Brian
27 Oct 2025
·
Stayed 1 night
great location
great location
10
Michael
23 Jul 2025
·
Stayed 2 nights
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
10
Gerard
2 Jul 2025
·
Stayed 1 night
Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!
Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!
10
Dana
6 Jul 2025
·
Stayed 2 nights
Lovely hotel in the heart of Lenox. The rooms and property were very nice. The staff was great. We would definitely stay here again!
Lovely hotel in the heart of Lenox. The rooms and property were very nice. The staff was great. We would definitely stay here again!
10
James
3 Sept 2023
·
Stayed 1 night
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
10
Sarah
18 Oct 2025
·
Stayed 1 night
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
10
Nicholas
26 Oct 2025
·
Stayed 2 nights
Dining options are walkable nearby
Dining options are walkable nearby
10
Kelley
9 Nov 2025
·
Stayed 1 night
In town for a wedding.
In town for a wedding.
10
Anna
8 Feb 2024
·
Stayed 1 night
Really cute area. Gorgeous property. Very friendly staff. Thank you!
Really cute area. Gorgeous property. Very friendly staff. Thank you!
4
Lisa
2 Jun 2024
·
Stayed 2 nights
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
On-site dining is limited or unavailable at times, and breakfast quality varies—from poor or missing on some days to very good on weekends. Coffee options are basic, but a grab-and-go market and nearby restaurants help.
Related guest reviews
6
Ann
27 Oct 2025
·
Stayed 2 nights
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
6
Charles
21 Aug 2023
·
Stayed 1 night
The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.
The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.
6
Kelly
17 Jan 2026
·
Stayed 1 night
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
8
Carrie
15 Nov 2025
·
Stayed 1 night
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
6
Mayssa
18 Oct 2025
·
Stayed 4 nights
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
4
Judith
22 Jul 2025
·
Stayed 2 nights
The inn is furnished with cheap, ugly furniture in depressing colors. Weekday coffee is limited to Keurig with dairy substitute--so bad it's insulting. Our room cost over $500 a day; other inns of comparable price are beautiful inside and offer better amenities. I will not stay at the Whitlock again.
The inn is furnished with cheap, ugly furniture in depressing colors. Weekday coffee is limited to Keurig with dairy substitute--so bad it's insulting. Our room cost over $500 a day; other inns of comparable price are beautiful inside and offer better amenities. I will not stay at the Whitlock again.
8
Clintona
29 Sept 2025
·
Stayed 1 night
I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.
I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.
8
Rick
17 Jul 2025
·
Stayed 1 night
Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.
Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.
10
Nicholas
26 Oct 2025
·
Stayed 2 nights
Dining options are walkable nearby
Dining options are walkable nearby
4
Heather
1 Jan 2026
·
Stayed 1 night
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Was this helpful?
AI-generated summary based on recent guest reviews
6
Anne
2 weeks ago
·
Stayed 1 night
My husband and I booked one night at this hotel. It was midweek in September. I think we were the only guests. This in itself is concerning and if I had booked as a single woman I probably would have cancelled. There was one person on duty and he was helpful getting the heat on in the room which was chilly. There was a split heating/air conditioner in the unit but it was on the A/C mode. The man at the front desk had to turn on the baseboard heating from some unknown location. All in all I would give this property a B-.
My husband and I booked one night at this hotel. It was midweek in September. I think we were the only guests. This in itself is concerning and if I had booked as a single woman I probably would have cancelled. There was one person on duty and he was helpful getting the heat on in the room which was chilly. There was a split heating/air conditioner in the unit but it was on the A/C mode. The man at the front desk had to turn on the baseboard heating from some unknown location. All in all I would give this property a B-.
6
Eric
2 weeks ago
·
Stayed 1 night
Rooms are nice
Rooms are nice
6
Neil
2 weeks ago
·
Stayed 1 night
Room was nice and stylish but the lack of an ice machine and in room fridge were big minuses.
Room was nice and stylish but the lack of an ice machine and in room fridge were big minuses.
6
John
2 weeks ago
·
Stayed 1 night
Beautiful hotel in a great location with a comfortable room. And it was very loud, the cleaning staff made a ton of noise, people walking around the room above us clomped around the floor. The same person checking people in was also running the bar and restaurant it took so long we had to go somewhere else.
Beautiful hotel in a great location with a comfortable room. And it was very loud, the cleaning staff made a ton of noise, people walking around the room above us clomped around the floor. The same person checking people in was also running the bar and restaurant it took so long we had to go somewhere else.
10
LaToya
2 weeks ago
·
Stayed 1 night
Best hotel we have ever stayed in
Best hotel we have ever stayed in
Property policies
Check-in
Check-out
From 15:00 to 23:00
Before 11:00
FAQs about The Whitlock
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early check-in may be available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including features like step-free entrances and accessible public areas.
What is the hotel's location in relation to key landmarks?
The hotel is centrally located in Lenox, just a 2-minute drive from Tanglewood Music Center and 12 minutes from the National Shrine of the Divine Mercy. It is 0.2 miles from Lenox Library and 0.3 miles from The Bookstore.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: 124.49389392776489USD
- 2026-09-21: NO DATA
- 2026-09-22: 120.0842893951416USD
- 2026-09-23: 121.02010218887328USD
- 2026-09-24: 121.02010218887328USD
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: 118.97043089370727USD
- 2026-09-28: 124.29902452087401USD
- 2026-09-29: 124.75622452926635USD
- 2026-09-30: 197.87833556213377USD
- 2026-10-01: 177.69078983001708USD
- 2026-10-02: NO DATA
- 2026-10-03: 297.9962132202148USD
- 2026-10-04: 200.8215108062744USD
- 2026-10-05: 185.73418202056882USD
- 2026-10-06: 182.16237318572996USD
- 2026-10-07: 201.75400440063476USD
- 2026-10-08: 200.73578963623046USD
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: 200.16429181518552USD
- 2026-10-12: 197.16398080139157USD
- 2026-10-13: 202.07879550323486USD
- 2026-10-14: 204.21720064544675USD
- 2026-10-15: 203.99999013671874USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 202.07879550323486USD
- 2026-10-19: 195.73525376434324USD
- 2026-10-20: 190.02034561614988USD
- 2026-10-21: 173.21041366119383USD
- 2026-10-22: 183.5911002227783USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 177.16183731384277USD
- 2026-10-26: 165.7260131790161USD
- 2026-10-27: 161.44920289459228USD
- 2026-10-28: 161.99999731903074USD
- 2026-10-29: 147.8729768432617USD
- 2026-10-30: 175.73311027679443USD
- 2026-10-31: 196.73280016326902USD
- 2026-11-01: 154.99998975830076USD
- 2026-11-02: 127.2347994392395USD
- 2026-11-03: 132.58079477920532USD
- 2026-11-04: 126.829997240448USD
- 2026-11-05: 133.58574150390623USD
- 2026-11-06: 197.16398080139157USD
- 2026-11-07: 197.16398080139157USD
- 2026-11-08: 154.9665USD
- 2026-11-09: 154.30223975219727USD
- 2026-11-10: 159.31081526794432USD
- 2026-11-11: 150.0160761566162USD
- 2026-11-12: 125.85240106887817USD
- 2026-11-13: 200.73578963623046USD
- 2026-11-14: 210.63239855651855USD
- 2026-11-15: 115.47359743041991USD
- 2026-11-16: 121.88879534149169USD
- 2026-11-17: 122.15594272308348USD
- 2026-11-18: 116.54280875930786USD
- 2026-11-19: 134.71919992141721USD
There is no front desk at this property. The check-in location differs from the property location. Check-in location: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Cycling
Hiking
Luggage storage
Express check-in/check-out
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Services
Luggage storage
Express check-in/check-out
Internet
Free wi-fi
General
Non-smoking rooms
Wheelchair Accessible (Limited)
Activities
Cycling
Hiking
Outdoor Fireplace
Outdoor Furniture