Name: Hyatt Centric Midtown 5th Avenue New York
Address: 16 East 39th Street, Midtown Center, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $224–$828 per night
Rating: 8.03

What guests think

At Hyatt Centric Midtown 5th Avenue New York, travelers consistently praise the central, walkable location, generally clean and comfortable rooms, and friendly, accommodating staff, while noting tradeoffs like compact layouts, limited amenities, and variable room features.

Several reviews mention late or missed housekeeping, occasional check-in delays, and intermittent heating/AC or lighting problems, with some noise or poor views depending on room assignment. The rooftop bar’s Empire State Building views and an on-site restaurant are popular, though a few found bar service or drinks disappointing and questioned an added amenity fee. Overall, expect a modern, centrally located base with comfort and service strengths, plus occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A rooftop bar with Empire State Building views and an on-site restaurant are highlights, and a gym is noted. Some guests felt amenities were limited and mentioned an added amenity fee or early/uneven bar service.

Related guest reviews

10

Teri

Jun 28, 2024

·

Stayed 5 nights

The roof top bar was a huge disappointment. Because the staff at bar were rude & overpriced. The photos from roof top bar were deceptive.

10

Pauline

Oct 5, 2024

·

Stayed 1 night

Roof top bar has wonderful city view.

6

Chris

Jul 4, 2025

·

Stayed 1 night

Okay, charge a $33 amenity fee that we didn’t have time to use, flat uncomfortable pillows, nice location, easy walk to Times Square

10

Linda

Nov 22, 2023

·

Stayed 3 nights

Well placed hotel with comfortable, well sized room. Too noisy on the Saturday night in rooms around ours but that’s not the fault of the hotel. Lovely roof top bar with amazing view of Empire State Building.

10

Kathleen

Jan 20, 2025

·

Stayed 1 night

Friendly staff at front desk, and the desk was always well staffed (short wait, if any) Clean rooms. Comfy beds & linens Plenty of room. Roof top bar with great view of ESB - great staff there as well

10

Alycia

Aug 28, 2023

·

Stayed 2 nights

Had a wonderful stay at this property! Clean and great views from the rooftop bar!

10

Bruce

Aug 31, 2023

·

Stayed 4 nights

Great location and rooftop bar was superb

10

Leslie

Jun 4, 2025

·

Stayed 2 nights

Loved the location .., close to everything Staff was extremely friendly Great roof top bar/ restaurant with views of Empire State Building

6

William

Nov 26, 2024

·

Stayed 4 nights

The rooms were clean. Average size. There were very few amenities. No lobby bar. The roof top bar was small, closed early and the drinks were not good at all. The service was also lackluster. The view however was great. Walking distance to all your midtown attractions. Very close to Grand Central Station and Bryant Park which was great for grabbing coffee or quick meals. We travel to New York often and I’m not sure we will ever stay here again. The hotel just didn’t meet the price tag.

10

jill

Mar 26, 2023

·

Stayed 3 nights

Great central location made day walking trips easy. Very quiet hotel service was excellent did not eat at the restaurant gym was nice to have. Liked the rooftop bar

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Cleanliness

Many reviews describe clean rooms and common areas. However, there are recurring complaints about late or missed housekeeping and occasional issues like odors or a pest/linen concern.

Related guest reviews

8

Zahoor

Jul 12, 2023

·

Stayed 1 night

I saw a cockroach in my room. Next to stairwell

2

Jenna

Nov 15, 2023

·

Stayed 3 nights

the morning we checked out we were shaking out the blankets to make sure none of our belongings were left behind and when the blanket was exposed to light we saw mold lodged in the blanket. now we are home and i am EXTREMELY SICK

2

Laura

Mar 30, 2024

·

Stayed 4 nights

Took a $800 deposit off us for 2 prepaid rooms at the start of our trip and have been home a month and still haven’t got a refund (we had no room charges!). Shower gel etc was never replaced during our 4 night stay even after contacting reception twice to request it.

2

Azad

May 27, 2023

·

Stayed 3 nights

The room wasn’t ready till 6:30pm when should be check on at 4pm, the next day the room wasn’t clean , and the following day wasn’t clean either till we have to ask them to clean it and that happened till night time

8

Nicola

Jun 3, 2024

·

Stayed 6 nights

The hotel is in a fantastic location. Walkable to Grand Central, Times Square, 5th Avenue - even down to Central Park if you like walking. Bryant Park which is just down the road is lovely and lots of nice places to eat and drink,. we had a family room (2 double beds) - not huge but manageable. nice bathroom with a lovely big shower. Coffee machine and fridge which was nice. Staff were excellent - very friendly and efficient. didn't eat in the restaurant but did have drinks on the roof terrace which was lovely. my only criticism is around the cleaning of the rooms. the cleaning staff don't start until the afternoon and were coming to clean our room at 5pm which was when we had just come in or were getting ready for dinner. this therefore meant that our room wasn't cleaned and we didn't get fresh towels, bins emptied etc. Its not a first world problem and we managed but it wasn't ideal. we did however speak to the Duty Manager who kindly arranged on one day for them to come in the morning whilst we were out. Just bear this in mind if you book as for some, a 5pm room make up doesn't work.

6

Kate

Apr 20, 2025

·

Stayed 2 nights

This was a fine spot for a few nights but probably wouldn’t rebook. A great location and generally comfortable but the bathroom didn’t smell clean.

10

Jennifer

Dec 17, 2024

·

Stayed 2 nights

Overall everything was great. It feels more like a boutique hotel than a Hyatt which was nice. Staff were so nice and helpful. Had an issue with the heat but they took care of it quickly. Room was new and super clean. Would definitely stay here again.

6

Kourtney

Sep 19, 2024

·

Stayed 2 nights

Staff could have been a little more accommodating for out of town guest- was placed in a horrible view room and my room was not serviced. Was not told about any of the amenities at the hotel or hours.

6

Cheryl Elaine

May 23, 2023

·

Stayed 3 nights

We left our room on sunday at 9am and returned at 5:30pm. The room had not been cleaned and there were no fresh towels. Very disapointed. We asked the front desk to have it cleaned while we were out for dinner and they said they had no staff to clean the room. For the price of this Hotel clean rooms are an expectation.

10

Wanda

Sep 11, 2025

·

Stayed 2 nights

Room was small but clean

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Rooms

Rooms range from compact to surprisingly spacious, with comfortable beds. Several note poor lighting, limited views, thin walls or equipment noise, and intermittent heating/AC issues.

Related guest reviews

6

James

May 1, 2023

·

Stayed 1 night

The Hyatt Centric Midtown was located in a good location for activities close to Time Square. The room was very small, as well as the bathroom. I get the fact that New York real estate is expensive, but our room was really small with a king bed. The lighting in the rooms was also not so great. Could use an upgrade on the light fixtures!

8

Gregory

Mar 1, 2024

·

Stayed 2 nights

Place was good for the price point. Only downside was no view and I had no cell service in my room even with the WiFi on

10

Victoria

Nov 13, 2024

·

Stayed 1 night

Wonderful property! Extremely spacious for NYC. The lady who checked me in knew I was in a rush and checked me in very efficiently. Janette checked me out and was also wonderful. I’d definitely stay here again!

10

Diane M

Jul 13, 2024

·

Stayed 1 night

Pleasant stay. My only complaint is that a car was reserved for me early one morning by the front desk. I was not made aware of the price- it was $50.00 for a 3 minute drive. Had I known, I would have taken Uber. Next time I come I'd prefer a room with a view rather than interior view of brick walls. Otherwise wonderful stay.

8

Kiley

Mar 28, 2024

·

Stayed 4 nights

Perfect for a weekend getaway to NYC. The only downfall about this hotel is that it has terrible lighting throughout the room. It was so dark.

4

Jorge

Sep 6, 2024

·

Stayed 1 night

Smallest rooms on earth

6

Chase

Feb 2, 2024

·

Stayed 3 nights

Door card entry took like 10-15 times to open. Walls are thin and person next door had TV on for 24 hours a day

8

Andrew

Feb 18, 2025

·

Stayed 2 nights

Great value, surprisingly generous room size for New York

6

Solveig

May 8, 2023

·

Stayed 4 nights

The hotel is extremely convenient in Midtown Manhattan and the restaurant is excellent. The downside is that our room was the most claustrophobic, dark and dreary room I can imagine. The deep, St. Patrick’s Day green on all the walls was terrible along with minimal lighting. To make matters worse, the spacious windows had a perfect courtyard view of the hotel’s heating pipes and machinery and because we were on the 4th floor of 21 floors we barely saw the sky. We got a package deal that was very reasonable so I didn’t expect much but I will never stay in a room with that view and ambience. For God’s sake, paint the room a lighter color and add lights!

2

Lauren

Sep 1, 2024

·

Stayed 1 night

The hotel made us wait over an hour while they inspected the room. When we finally got in, the air conditioning wasn’t working. The engineer worked on the air conditioning but couldn’t fix it. The room was over 80 degrees. It took several calls to reception to get them to refund our money and by that time the only other room in the city was double the rate.

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Service

Staff are frequently described as friendly, helpful, and accommodating, with quick fixes and occasional early check-in. Some reported check-in delays, housekeeping communication gaps, refund/billing hassles, and a few serious security or privacy lapses.

Related guest reviews

2

Laura

Mar 30, 2024

·

Stayed 4 nights

Took a $800 deposit off us for 2 prepaid rooms at the start of our trip and have been home a month and still haven’t got a refund (we had no room charges!). Shower gel etc was never replaced during our 4 night stay even after contacting reception twice to request it.

10

Scarlett

May 12, 2025

·

Stayed 4 nights

Great service and will definitely return. Leonardo was a fantastic concierge. And I regret not getting a chance to tip him appropriately.

10

ty

Mar 20, 2024

·

Stayed 3 nights

Excellent stay. Our first night we had to move rooms because our AC was not working but Shanelle and Gregory helped us out and reimbursed us for the night. Great rooms, great showers, great beds. We will definitely be back.

6

Maritza

Aug 13, 2023

·

Stayed 2 nights

We stayed for 2 nights and everything was great until a worker walked into our room without even knocking. When we said something downstairs it was just brushed off. The rest of the stay was a bit uncomfortable wondering if this would happen again.

10

Markita

Apr 21, 2024

·

Stayed 1 night

I arrived super early, so my room was understandably not read. Shanelle at the front desk was so kind, informative and professional. I received a text when my room was ready, which was very helpful since I was out & about. I typically stay at Hyatts when I go away and have never had a bad experience. My room was clean, quiet and comfortable. I’ll be back soon!

10

Dustin

Jun 13, 2023

·

It started a bit rocky with the room not being ready at check in time but Alice at the front desk went above and beyond to get us in the room and make us comfortable while we waited. Once we did get into the room and settled, Alice checked in on us to see if we needed anything further At one point during the stay we needed extra towels, sent a message to the front desk and within 5 minutes towels were delivered Room and the hotel were clean, the room was a bit small but im sure is comparable to rooms in the category We appreciated the two queen beds that were comfortable All the ladies at the front desk were very friendly and helpful with suggestions and directions.

10

Joeylove

May 19, 2024

·

Stayed 1 night

The staff is amazing Hilton the front desk man was great and Greg was definitely on point wonderful staff there

4

Shyler

Feb 8, 2023

·

Stayed 3 nights

The property itself is nice and in a great location. On my last night at 3:30 in the morning my door was opened. Fortunately I had the cross bar on and they were unable to enter my room. I was terrified! When I called the front desk the attendant answered and immediately apologized - one of the guest did not have their key and gave them my room number in error. They did not even check their system to confirm before trying to let this person into my room! When I spoke to the General Manger the following morning to express my serious concerns he said he would look into it and call me the following day. To date no one has called me back. That person could have been a rapist, stalker or an abusive ex. If I hadn't had the cross bar in place I could have been in a very dangerous situation.

2

Lauren

Sep 1, 2024

·

Stayed 1 night

The hotel made us wait over an hour while they inspected the room. When we finally got in, the air conditioning wasn’t working. The engineer worked on the air conditioning but couldn’t fix it. The room was over 80 degrees. It took several calls to reception to get them to refund our money and by that time the only other room in the city was double the rate.

10

Mr

Jul 3, 2025

·

Stayed 1 night

Had an amazing time at this property. The staff, especially Leornado, were amazing.

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Location

Widely praised Midtown setting near Bryant Park, Grand Central, 5th Avenue and Broadway, with easy walking and subway access. A few mention street noise or less appealing surroundings.

Related guest reviews

10

David Vargas

Sep 2, 2023

·

Stayed 3 nights

The location of hotel is great, you have so many things close walking

10

Rudy

Feb 9, 2025

·

Stayed 2 nights

I had a lovely stay at this Hyatt Location, very beautiful and quiet hotel. It was located in a convenient area with easy access to transportation and plenty of sight seeing locations. The staff was also very friendly, we will definitely book another stay here.

10

Leo Piloto

Apr 5, 2023

·

Stayed 3 nights

It was prefect! Easy walk to subway, Empire State Building, broadway, and many other places.

8

Robert

Feb 12, 2024

·

Stayed 2 nights

Centrally located in mid town.

8

Michael

Mar 30, 2024

·

Stayed 6 nights

Great location. Not far from Times Square and Grand Central Station. Great dining options nearby and easy access to the subways. Staff was friendly and helpful. Rooms are a bit small, but that is to be expected in Midtown. Road noise was a bit of an issue, if that is important ask for a higher floor. However we found we got used to the noise pretty quickly. Would certainly stay here again.

8

Angela

May 23, 2023

·

Stayed 4 nights

too far away from subway or bus stop lots of homeless nearby

8

Nicola

Jun 3, 2024

·

Stayed 6 nights

The hotel is in a fantastic location. Walkable to Grand Central, Times Square, 5th Avenue - even down to Central Park if you like walking. Bryant Park which is just down the road is lovely and lots of nice places to eat and drink,. we had a family room (2 double beds) - not huge but manageable. nice bathroom with a lovely big shower. Coffee machine and fridge which was nice. Staff were excellent - very friendly and efficient. didn't eat in the restaurant but did have drinks on the roof terrace which was lovely. my only criticism is around the cleaning of the rooms. the cleaning staff don't start until the afternoon and were coming to clean our room at 5pm which was when we had just come in or were getting ready for dinner. this therefore meant that our room wasn't cleaned and we didn't get fresh towels, bins emptied etc. Its not a first world problem and we managed but it wasn't ideal. we did however speak to the Duty Manager who kindly arranged on one day for them to come in the morning whilst we were out. Just bear this in mind if you book as for some, a 5pm room make up doesn't work.

10

Ashley

Feb 5, 2025

·

Stayed 1 night

Beautiful and spacious room. The location of hotel was in perfect distance to MSG and Grand Central Station. I will always prefer to stay here!

10

Claudia

Jun 28, 2025

·

Stayed 1 night

This was our second time here and it was great. We got to the hotel a couple of hrs before check in, and they were able to give us a room right away. Location is very convenient close to subway and grand central.

6

Teresa

Sep 2, 2025

·

Stayed 2 nights

Good location

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Dining

Breakfast and the on-site restaurant receive many compliments, and the rooftop bar’s Empire State Building views are a highlight for many. Others found bar drinks/service overpriced or uneven, and a few criticized breakfast or limited late-night options.

Related guest reviews

10

Teri

Jun 28, 2024

·

Stayed 5 nights

The roof top bar was a huge disappointment. Because the staff at bar were rude & overpriced. The photos from roof top bar were deceptive.

10

Maria

Apr 23, 2023

·

Stayed 3 nights

Great location. The rooftop bar has amazing views and the restaurant is great.

10

Lori

Mar 17, 2024

·

Stayed 3 nights

Unbelievably inexpensive for the quality of the stay. Great beds. Amazing shower. We were able to walk to the Empire State Building, the Highline, Times Square and so many more places. The breakfast at the hotel is also fantastic!

10

Paul

Dec 26, 2024

·

Stayed 3 nights

The rooms are a little small but manageable, and nicely appointed. Nice view from the rooftop bar. Excellent Italian restaurant downstairs.

10

Amber Denise

May 4, 2023

·

Stayed 4 nights

Staff was great! Not much for amenities but it's centrally located so it's easy to get to anything you want! Restaurant dinner service wasn't great but breakfast was!

10

Bruce

Aug 31, 2023

·

Stayed 4 nights

Great location and rooftop bar was superb

10

Leslie

Jun 4, 2025

·

Stayed 2 nights

Loved the location .., close to everything Staff was extremely friendly Great roof top bar/ restaurant with views of Empire State Building

10

Todd

May 20, 2025

·

Stayed 1 night

Room was clean, bed was comfortable, breakfast was delicious. Convenient location in relation to Broadway. We had a very nice stay.

6

William

Nov 26, 2024

·

Stayed 4 nights

The rooms were clean. Average size. There were very few amenities. No lobby bar. The roof top bar was small, closed early and the drinks were not good at all. The service was also lackluster. The view however was great. Walking distance to all your midtown attractions. Very close to Grand Central Station and Bryant Park which was great for grabbing coffee or quick meals. We travel to New York often and I’m not sure we will ever stay here again. The hotel just didn’t meet the price tag.

8

paul

Feb 3, 2023

·

Stayed 1 night

Clean room. Great bedding. Horrible breakfast. Average staff

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AI-generated summary based on recent guest reviews

Month	Average price
January	$202
February	$211
March	$286
April	$335
May	$391
June	$478
July	$343
November	$341
December	$524

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $443	3 $483
4 $350	5 $631	6 $773	7 $705	8 $534	9 $699	10 $605
11 $325	12 $363	13 $774	14 $705	15 $538	16 $483	17 $534
18 $299	19 $443	20 $762	21 $827	22 $506	23 $523	24 $505
25 $299	26 $485	27 $664	28 $606	29	30 $614	31 $567

Hyatt Centric Midtown 5th Avenue New York

Prices for Hyatt Centric Midtown 5th Avenue New York

Monthly average prices

About this property

Location

Room options

Quadruple Room, 2 Queen Beds (High Floor)

Room, 1 King Bed, City View

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Accessible (With Shower)

Room, 2 Queen Beds

Room, 1 King Bed

Premium Quadruple Room, 2 Queen Beds, City View

Room, 1 King Bed, Terrace

Guest reviews of Hyatt Centric Midtown 5th Avenue New York

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Centric Midtown 5th Avenue New York

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $513
20 $317	21 $746	22	23	24 $565	25 $383	26 $433
27 $224	28 $640	29 $826	30 $828