OYO Hotel Dundee By Crystal Lake

this place is a dump, had to take my shower in flip flop, the bed was clean and confortable, fridge smell like mold, pool was closed for being to disgusting, shaddy character outside during the night

This property could be used for a set of a scary movie. The hotel looks abandoned and broken down. The pool is filled with dirty black water, windows are broken and the facilities are the worst I have seen. It looks abandoned and should be, however, we found this option on the internet and were unfamiliar with the area. The pictures do not feel accurate. This is not a safe or clean place for humans.

There’s was no breakfast no water in the pool very old looking just run down. No one to check u out I left a message on ther machine no one contacted me to take off the hold on my credit card just not happy!!!!!!!!!!

Running late and got the last room (even tho I made a reservation over a month ago). The property had countless potholes, walls were paper thin, room was filthy with cheap bedding. Lastly there was no TV or microwave which I truly needed to keep toddlers entertained and heat my babies milk.

Pool had no water but hopefully next time I stay I can go swimming!! The stay was great though and the staff was great!

They are under construction and I overpaid for what we got. It was not worth $100/night. No water in the pool. Police was there when we arrived dealing with a cancellation the lady had paid for but didn’t check in by a certain time. That was messed up. They basically were overbooked and booting people. They use dark sheets so can’t tell how clean they were. The mini fridge was loud and knocking all night. The bed was comfy but bring your own pillows n sheets.

Hotel is nothing like pictured. There is no fridge or microwave. Only two towels for family of 3. Every other room is open, missing locks. The TV does not work. There is no pool, actually the pool is half empty, green, with frogs living in it. There were people smoking weed on the stairs, half naked people sitting outside their rooms. People talking loudly in the middle of the night by our room. The lobby was closed when we checked in, i had to stay outside and check in thru a dark window... Very uncomfortable, considering how the hotel looks when you first get there. I did not feel safe.

Cockrosches in the room, bad smell upon entering, stains everywhere, obvious bad paintjob evem the door knobs had paint. Half the buliding was empty run down.

The first room that we were provided had a huge gaping hole in the bottom of the door. Huge lizards and bugs were in the room. We switched the second day because they were fully booked on the first day and we had nowhere else to go. They also had zero towels and washcloths in the first room, which makes me think it wasn't even cleaned. Then the second room had one towel, but that was it for our 3 day stay. They also say they have a pool, but it's black and hasn't been cleaned in 5 years I bet. They also have a checkout at 10 AM. I've never seen that at any hotel, so I didn't even think about it when we were leaving at 11. That's so weird.

This establishment looked nothing like online, was dirty and broken down, pool was filthy, they said computer was down and we had to pay cash for all 3 days. We asked to see a room and it was nasty so we told them we didn’t feel right about severa things and ended up staying somewhere else.

Terrible, dirty place, a waste of money.

Place was filthy no towels in room Bathroom floor mud trails all over the place and the bed was stained I ended up leaving and going to another hotel Also the manager when I told him he said not his problem I said should be clean room and towels You didn’t ask for any Not one towel in the bathroom disgusted

the floors were dirty and there were worms

The place was very gross with a lizard in the bathroom and dirty linens holes in the curtains and it stunk horrible experience

Dirty, broken door knob on the bathroom, broken smoke detector, air barely worked, no working TV and no one at the desk during open hours.

I’m so sorry - I never ever write reviews but omg this “hotel” was horrible. I stayed for the weekend visiting family and literally used this hotel just to sleep and shower. First thing when I walked in the light switch didn’t work, none of the lamps were connected. Everything seemed poorly cleaned, room was so old and not kept up. The inner locks on the door were broken, didn’t have a trash bucket for the room, no tissues, the plug by the sink didn’t work, the ironing board didn’t even have a cover, the remote to the tv didn’t work. Only two super thin towels per room and when I requested another one, they only said sorry no. Normally hotels leave 4 towels per room but whatever. No, this place is horrible, I would dispute the charge on my card but when I got there they said the system was down and they could only accept cash. Fishy btw… - please save your money.

Hotel is nothing like pictured. There is no fridge or microwave. Only two towels for family of 3. Every other room is open, missing locks. The TV does not work. There is no pool, actually the pool is half empty, green, with frogs living in it. There were people smoking weed on the stairs, half naked people sitting outside their rooms. People talking loudly in the middle of the night by our room. The lobby was closed when we checked in, i had to stay outside and check in thru a dark window... Very uncomfortable, considering how the hotel looks when you first get there. I did not feel safe.

The first room that we were provided had a huge gaping hole in the bottom of the door. Huge lizards and bugs were in the room. We switched the second day because they were fully booked on the first day and we had nowhere else to go. They also had zero towels and washcloths in the first room, which makes me think it wasn't even cleaned. Then the second room had one towel, but that was it for our 3 day stay. They also say they have a pool, but it's black and hasn't been cleaned in 5 years I bet. They also have a checkout at 10 AM. I've never seen that at any hotel, so I didn't even think about it when we were leaving at 11. That's so weird.

So much to say: to sum it up, I cannot believe how misleading the posted photos on hotels.com and Google maps. They front load, a lie to your face. Rooms had much to pick at: light bleeding through the door (no seal), mix of old paint and new, a slippery film on the floor surface. From the pictures: -no bed covers or layering of sheets to create protection of bed use, the bed completely covered in body fluid stains (sweat and more). -No use of any white bedding or towels. Grey and black all over, cannot tell if the bed sheets were washed recently. -Also the towels were so thin and covered in a wax of some kind. Left me itchy all over and still wet. -shower curtain was moldy, had to shower with sandles. Something up with the bathtub. -electricals are left uncovered (bathroom lights and some outlets) -seat in the bedroom had so many stains. -sink was cracked Staff: the one person who was working both times I was there was ok. The hours of support are nuts. Nothing before 9am, checkout at 10am, and a 35 fee every hour after checkout. No support for later entry after 1030pm, almost missed it. Early check in fee of 35. The price was attractive and that's what got me at the front door. Don't make the same mistake. I slept on top of the sheets for the stay I had and used an emergency blanket from my car.

Upon arrival the hotel let us know they would be charging us an extra 30$. Our door didn’t even have a working deadbolt. The black sheets were dirty and the 1 towel we were given looked like it came in from someone’s home. Holes in the curtains, incredibly lumpy pillows-GIANT trump flag flying from a flagpole outside. Everything smelled. The toilet paper wasn’t even on the roll. It felt like the front desk clerk was going to put that extra 30$ right in her pocket. For 115$ opt to stay somewhere with clean rooms and breakfast.

The room was okay. The king bed and dressers are very nice. Great quality. TV is a bit outdated. You get pretty goid value for your money.

The lobby stank of cigarette smoke, the walls were paper thin and the people in the room next door kept us up until about 2 am with their noise, and there was no working TV service.

Love the newly renovated rooms.

The hotel was under renovation. The host Francesca was very nice and professional. She was single handedly managing the front-desk and the renovation work at the same time. The room was comfortable and clean however it was missing some amenities like some place to hang clothes and an ironing board and a hair dryer( these amenities are usually provided in hotels at this price range). Other them that it was a nice stay and I would come again.

The only real issue we had was our door. The door was hard to get unlocked and we’d have to call the service guy to come unlock it.

room was fine. could use refreshing but ok. however internet would not work. said signal was strong but no internet service.

Running late and got the last room (even tho I made a reservation over a month ago). The property had countless potholes, walls were paper thin, room was filthy with cheap bedding. Lastly there was no TV or microwave which I truly needed to keep toddlers entertained and heat my babies milk.

Might be one of the worst hotels I have ever stayed at. Reserved a King and got a filthy two queen room. Was asked at check-in if I wanted a TV. I said “yes” and got a dirty look (like I’m high maintenance). TV in the room didn’t work and there was no remote. The tub was running all night, couldn’t shut it off. I didn’t shower because the tub was dirty and I wasn’t sure if I was current on my hepatitis vaccine. The beds were clean (I think) but were WELL used. Some kids must’ve been using them as trampolines or something. A couple of outlets in the room were not working and the light switches by the sink were acting goofy…probably wired by the plumber… We kind-of slept for a few hours (kept my .45 next to me all night) then checked out early the next morning. Front desk didn’t open until sometime after 9am so I dropped the key in a UHaul drop box and left the manager a message on their after hours phone.

Conditioner Could not be turned down to make the room cooler so it was extremely hot. The tv was being a pain in the ass.

I'm usually really good about looking at reviews before I book a hotel. Apparently this time, I did not do that. Wow. So, the positives: 1) Attractive price [everything is SO expensive these days; it's hard to be able to find ANY hotel room under $100/night - this one fits the bill.] 2) Decently convenient - we were going to legoland for the weekend and it was only a 10 min drive away. 3) Comfortable beds and clean linens 4) Nice office chair and serviceable desk in the room. 5) blackout curtains worked.6) Room was relatively clean and the floor had been updated. Now, the negatives: 1) the pics in the listing do not represent the rooms. 2) No insulation in the room - and you're right on the highway - so you can hear eveything; bring earplugs 3) Locks don't necessarily work; either does the hot water (one of our rooms had it; one didn't). 4) If you want to watch TV, you can. But bring a firestick and a hotspot (no cable hookup; no wifi that we knew of). 5) No other normal hotel room amenties like a coffee pot or an ice bucket or a hand towel or a phone. No place to hang clothes (but there ARE drawers to put folded clothes in). 6) Check in and check out is time-limited and you can't go in the lobby. You have to call a number and the guy comes to take care of what you need. We didn't have any issues checking in or out because we did so at normal times. 7) Generally dilapidated; don't know if the property is in the process of being renovated or if it's just always like this.

They don't don't pick up their phones nor have a plan in place for late night check-in. I had to sleep in my car on the first night. They have a phone number posted for late check-ins but it would go straight to voicemail.

Nobody at the property when I tried to check in just before midnight. Called the after hours number and left a message. No reply. Called them the next day and they refused to refund my money. Despite nothing on this site or their confirmation about check in before 11PM. They claimed this policy was on their website, but I didn’t book through their website. Property looked like a dump, so maybe it was a blessing in disguise. Will dispute the charge with my bank. I would avoid it altogether.

This hotel had king rooms and double queen rooms available on your website. I booked a King room. I drove up to locked doors. When I called the number on the door, a very rude lady came out, no smiles, very angry and said sorry we have no rooms available. But I had just booked 20 minutes prior. I was on the phone with Hotels.com and after 30 minutes they got me a room down the street with another hotel. Beware of this hotel.

Beware that this hotel does not honor your reservation if you arrive after 11pm and they do not give refunds! They don’t even answer the phone. What kind of customer service is that?

no rooms available after booking

Reservation was canceled by hotel. They had no availability.

Upon arrival at 9pm I was advised that my reservation had been canceled.They said that when I made my reservation through Travelocity that their bookings were full. Although I was still charged for my room and never received any notification that my reservation was canceled. Even the day I was supposed to check in I got a welcome email. Then the day I was supposed to check out I got a thank you email. So at 9pm I had to drive home 3 hours away because I didn't have the funds to get another hotel room for the night. Keep in mind the parking lot was empty at this hotel so I find it hard to believe they didn't have any availability. Very unprofessional. I wouldn't recommend this motel to anyone. Then I spent over an hour on the phone with Travelocity to get a refund because that's who the motel told me to call. They had no knowledge of any of this and I got no where. I had to call my credit card company and file a dispute to get my money back. Never again will I use Travelocity or this motel.

THEY DON'T HONOR EXPEDIA RESERVATIONS. I got there 15 minutes before they said they closed the front desk. It was locked up. I called the number the put on the door and they said they had no bookings for the dayvand I had no reservation. I was stuck in the middle of nowhere, with no place to stay.

THIS HOTEL IS A SCAM. I repeat, THIS HOTEL IS A SCAM. Avoid This Place – Dishonest and Rude Staff I had a terrible experience with this hotel and I wouldn’t recommend it to anyone. I booked my stay through Expedia and paid in full in advance. When I arrived, the front desk was closed (around 4 PM!) and I had to call a number posted outside to check in. The woman who answered the phone was extremely rude from the start and claimed there was no reservation under my name. I told her I booked through Expedia, but she dismissed me and said the price I paid online ($40–$45) wasn’t their rate, and tried to charge me again by saying she is going to come to check me in but you gonna owe me money. While Expedia already charged my card for $73.65. To make matters worse, when I reported this to Expedia, the hotel lied and said they were just asking for a deposit. That is absolutely false — they never mentioned a deposit, just flat out said I’m going to have to pay an additional amount to stay and I just hang up on her while on property. Expedia refused to refund me, so I ended up paying for a reservation I couldn’t use. Totally unprofessional and dishonest behavior from the hotel and very disappointing support from Expedia. Stay away from this place. Not worth the stress or the money. Expedia are you scamming your customers now? What about the price you see for your stay is what you pay?

No one was there when we first got there around 230, doors were locked. We waited almost an hour until someone arrived so we could check in. Front desk asked for a $50 CASH deposit to which we said no. We tried to pay with card and he said they take cash only. Seemed like he was meaning to keep the “deposit”. Overall the room was decent and comfortable for the one night we were there. It was right off the main road and was very empty, no one around. Next morning we tried to check out at 10 am and again no one was there, if we had given the cash deposit we wouldn’t have gotten it back.

Quite good location worth the money.

Good location, confy bed, nice manager.

This property could be used for a set of a scary movie. The hotel looks abandoned and broken down. The pool is filled with dirty black water, windows are broken and the facilities are the worst I have seen. It looks abandoned and should be, however, we found this option on the internet and were unfamiliar with the area. The pictures do not feel accurate. This is not a safe or clean place for humans.

I want to say that the receptionists was very nice. The pictures that are in expedia to have an idea how the rooms look like and the hotel is nothing close on reality. The pictures that expedia are way nicer. The rooms don't look like that, they are way older. The hotel needs a major fixing. Honestly, the hotel is falling apart. At night I guess the next door guest was smoking, and all the smell of cigarette went to my room. And it was soo creepy looking hotel when I got there, that I didn't feel safe.

We would not recommend this place. We didn’t feel safe. Trash was left out for a day and a half outside by the trash bins. There was a pile of things under the stairwell-clothing, unmatched shoes and food trash. It was there for three days before it got picked up. Nobody is at the front desk you have to call them and they will come in. Our toilet quit flushing so we called and met him at the desk asking for a plunger and they said they would bring one up later. We left- a day earlier than expected but we couldn’t handle it anymore. rooms are in bad shape. The pool is a duckpond with trash and green. Our

Great location and staff.

Don’t stay here it’s bad it’s a very sketchy place with a lot of sketchy people weird people pay the extra money to go somewhere else it’s not worth it

Did not even end up staying because front desk had gone and no one answered the phones to check us in. Place was not a good location.

Very nice property good location.

I'm usually really good about looking at reviews before I book a hotel. Apparently this time, I did not do that. Wow. So, the positives: 1) Attractive price [everything is SO expensive these days; it's hard to be able to find ANY hotel room under $100/night - this one fits the bill.] 2) Decently convenient - we were going to legoland for the weekend and it was only a 10 min drive away. 3) Comfortable beds and clean linens 4) Nice office chair and serviceable desk in the room. 5) blackout curtains worked.6) Room was relatively clean and the floor had been updated. Now, the negatives: 1) the pics in the listing do not represent the rooms. 2) No insulation in the room - and you're right on the highway - so you can hear eveything; bring earplugs 3) Locks don't necessarily work; either does the hot water (one of our rooms had it; one didn't). 4) If you want to watch TV, you can. But bring a firestick and a hotspot (no cable hookup; no wifi that we knew of). 5) No other normal hotel room amenties like a coffee pot or an ice bucket or a hand towel or a phone. No place to hang clothes (but there ARE drawers to put folded clothes in). 6) Check in and check out is time-limited and you can't go in the lobby. You have to call a number and the guy comes to take care of what you need. We didn't have any issues checking in or out because we did so at normal times. 7) Generally dilapidated; don't know if the property is in the process of being renovated or if it's just always like this.

Nothing they made out to be. There was no TV. No Wi-Fi, no swimming pool. No restaurant. The room was dirty Do not recommend

This facility house prostitutes, drug users. When you get there you have to wait outside cause doors are close and have to wait a long time for someone to answer. We pay so much and not even the WiFi was working. The bathroom was discussing and the barely give you any of the stuff you need. To make matters worst after paying on line they charge you another $50 dollars deposit. I feel they false advertisement cause they don’t even serve breakfast cause the kitchen isn’t working. I don’t recommend it to nobody specially w kids.

I reserved an advertised room with cable tv, and a coffee maker for 2 adults. I assume that includes adequate towels, cups, and soap, which it didn’t. There was no coffee maker, I had to request more towels and cups, and the tv did NOT work. I was told that’s why the rate was cheap!!!The pool was greenish black with a pair of mallard ducks swimming in it. Honest to God! No chairs outside. The light fixtures were tattered and torn and the ones on the headboard didn’t work at all. The bathroom light didn’t have a cover at all. The only good thing about the room was it had been cleaned and inexpensively painted, and the beds were clean and comfortable. Staff was pleasant. I only remained there because I had searched a long time for an affordable room near this location, and it was too late to change my reservation. I wouldn’t stay here again.

This place is no longer like the pictures on Expedia. Everything was falling apart doors don't work without the master key which they gave me. The restaurant is no more. No type of breakfast or even coffee. the office closes early then don't open back up till 9:00. Your check out time is 10:00 and they will charge you $35 if you're late. They also charged me another $11 and change for some charge they don't even know what it is. We were paid in full before we got there. And said that if we didn't pay the $11 that they would end up charging us to $35 for not checking out on time. Stay away from this place.

There’s was no breakfast no water in the pool very old looking just run down. No one to check u out I left a message on ther machine no one contacted me to take off the hold on my credit card just not happy!!!!!!!!!!

Place was hit recently by bad storms in poor shape. Says there have a breakfast service, NOT SO