The Ancient Gatehouse & Rugantino Restaurant
US$131
/ night
Avg. for September
Select dates to see prices and availability
US$131
/ night
Avg. for September
Monthly average prices
Nightly prices at The Ancient Gatehouse & Rugantino Restaurant average US$98 in the cheapest month (January) and US$152 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$98 |
| February | US$110 |
| March | US$114 |
| April | US$127 |
| May | US$136 |
| June | US$139 |
| July | US$139 |
| August | US$152 |
| September | US$131 |
| October | US$123 |
| November | US$108 |
| December | US$114 |
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Sept · US$131
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Most expensive: August (~US$152)
Cheapest: January (~US$98)
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Business amenities
Featured amenities include express check-out, multilingual staff, and a safe deposit box at the front desk.
Dining
Satisfy your appetite for lunch or dinner at Rugantino, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 9:30 AM for a fee.
Rooms
Stay in one of 9 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and electric kettles.
Location
A stay at The Ancient Gatehouse Hotel places you in the heart of Wells, steps from Wells & Mendip Museum and Wells Cathedral. This guesthouse is 11 mi (17.7 km) from Cheddar Gorge and 0.7 mi (1.1 km) from Wells Bishop's Palace.
What's nearby
Wells & Mendip Museum(0.1 Miles)
Wells Cathedral(0.1 Miles)
Vicar's Close(0.2 Miles)
Ebbor Gorge(0.2 Miles)
Wells Bishop's Palace(0.3 Miles)
Mendip Hills(0.4 Miles)
Wells Leisure Centre(1.1 Miles)
Wookey Hole Caves(2.1 Miles)
Lake Village Museum(5.8 Miles)
Church of St Mary(5.9 Miles)
Chalice Well(5.9 Miles)
Glastonbury Festival Site(5.9 Miles)
White Spring(6 Miles)
St. Margaret's Chapel & Magdalene Almshouses(6 Miles)
Glastonbury Abbey(6 Miles)
The nearest major airport is Bristol International Airport (BRS)(18.7 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Housekeeping
Safe-deposit box
Location
20 Sadler St, Wells, England, United Kingdom
Wells & Mendip Museum (0.1 Miles)
Wells Cathedral (0.1 Miles)
Vicar's Close (0.2 Miles)
Ebbor Gorge (0.2 Miles)
Wells Bishop's Palace (0.3 Miles)
Mendip Hills (0.4 Miles)
Guest reviews
8.6
Fabulous
Based on 802 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across the green from Wells Cathedral, The Ancient Gatehouse & Rugantino Restaurant earns praise for its friendly, attentive staff, characterful historic rooms with memorable views, and well-regarded Italian dining and breakfasts that many guests highlight as trip standouts.
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What guests think
Across the green from Wells Cathedral, The Ancient Gatehouse & Rugantino Restaurant earns praise for its friendly, attentive staff, characterful historic rooms with memorable views, and well-regarded Italian dining and breakfasts that many guests highlight as trip standouts.
The central setting is ideal for walking around Wells, though parking is mostly off-site and can be inconvenient. Rooms vary in size and style; some are small or dated, and several note bath-only or handheld showers or noise in certain locations. Access involves steep, narrow staircases with no lift, and a few reviews mention communication gaps, occasional closures, or limited overnight staffing, so expect historic charm, good food, and some quirks.
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AI-generated summary based on recent guest reviews
Facilities
Historic property with steep, narrow staircases and no lift. Parking is off-site and can be difficult, though some guests found nearby street options; a few reported limited facility operations on certain days.
Related guest reviews
10
Ian
27 Mar 2025
·
Stayed 2 nights
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
8
Patrick
16 Aug 2023
·
Stayed 1 night
Great location - right in the center of town! Also has a restaurant, but it was full and I could not have dinner there - must be good! Had view of the cathedral from my room, which was a 3min walk - glorious! Very quiet as facing the back. Room was single, not big but plenty for one; bathroom was large. Access to the room was up 2 flights of stairs, first one OK, second one "treacherously steep and narrow!" - good if you are in good shape! Breakfast was very good.
Great location - right in the center of town! Also has a restaurant, but it was full and I could not have dinner there - must be good! Had view of the cathedral from my room, which was a 3min walk - glorious! Very quiet as facing the back. Room was single, not big but plenty for one; bathroom was large. Access to the room was up 2 flights of stairs, first one OK, second one "treacherously steep and narrow!" - good if you are in good shape! Breakfast was very good.
8
Megan
16 Sept 2025
·
Stayed 1 night
A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.
A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.
8
Edward
1 Sept 2025
·
Stayed 1 night
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
8
David
23 Jan 2023
·
Stayed 2 nights
Interesting building. Helpful staff. Central location. Easy, free street parking 10 minute walk away.
Interesting building. Helpful staff. Central location. Easy, free street parking 10 minute walk away.
10
Diane
10 Oct 2025
·
Stayed 1 night
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
6
Tony
27 Aug 2025
·
Stayed 2 nights
Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.
Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.
10
Kristian
11 Dec 2023
·
Stayed 1 night
Great staff, great breakfast! The only comment I would make is to recommend where to park in Wells on the website, as I couldn't see a recommendation for this. We will be staying again!
Great staff, great breakfast! The only comment I would make is to recommend where to park in Wells on the website, as I couldn't see a recommendation for this. We will be staying again!
10
Nicky
22 Sept 2024
·
Stayed 1 night
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
10
Sally
20 Mar 2023
·
Stayed 3 nights
I stayed for three nights in March, traveling on my own. Beautiful old building. Staff are very attentive with your needs. I had a single room, WOW it was beautiful. VERY comfy bed with fresh white cotton bedding. There was also a thick throw in the wardrobe if you were cold. With a dressing table and stool and a armchair. The bathroom was very big with a nice warm shower. Towels supplied were very soft and clean. I couldn't of been more comfortable and settled. From my bedroom and the bathroom windows I had a stunning view of the Cathedral. In the restaurant below I had some scummy Italian food. Very fresh and cooked to perfection. I loved it. The rooms are up some VERY steep stairs. So please be prepared. Definitely no good if you are not great at climbing. Parking in Wells is horrendous so best to use taxi. There is only one little thing I would change. Ok n the bedroom they provide a kettle and coffee making provisions. They are on the dressing table with fresh water. But sadly this is up against the radiator. Which makes the fresh water very warm. Maybe put it on a shelf near the TV instead. But over all it's still a 10/10 for me.
I stayed for three nights in March, traveling on my own. Beautiful old building. Staff are very attentive with your needs. I had a single room, WOW it was beautiful. VERY comfy bed with fresh white cotton bedding. There was also a thick throw in the wardrobe if you were cold. With a dressing table and stool and a armchair. The bathroom was very big with a nice warm shower. Towels supplied were very soft and clean. I couldn't of been more comfortable and settled. From my bedroom and the bathroom windows I had a stunning view of the Cathedral. In the restaurant below I had some scummy Italian food. Very fresh and cooked to perfection. I loved it. The rooms are up some VERY steep stairs. So please be prepared. Definitely no good if you are not great at climbing. Parking in Wells is horrendous so best to use taxi. There is only one little thing I would change. Ok n the bedroom they provide a kettle and coffee making provisions. They are on the dressing table with fresh water. But sadly this is up against the radiator. Which makes the fresh water very warm. Maybe put it on a shelf near the TV instead. But over all it's still a 10/10 for me.
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AI-generated summary based on recent guest reviews
Cleanliness
Generally clean rooms and bathrooms reported across many stays. A few guests mentioned dust or worn carpets in places.
Related guest reviews
10
Chris
14 Dec 2025
·
Stayed 2 nights
Fantastic friendly helpful staff...real Italians! Oh, and great breakfast lady from Ulster. The room was very clean with nice touches such as still & sparkling water. The view over the cathedral was stunning when enjoying coffee & a hot cooked breakfast. Just great to stay in a real family run establishment.
Fantastic friendly helpful staff...real Italians! Oh, and great breakfast lady from Ulster. The room was very clean with nice touches such as still & sparkling water. The view over the cathedral was stunning when enjoying coffee & a hot cooked breakfast. Just great to stay in a real family run establishment.
10
Fran
7 Apr 2025
·
Stayed 2 nights
All the staff at the hotel were so friendly and helpful. The room was beautiful, clean, comfortable, excellent facilities.
All the staff at the hotel were so friendly and helpful. The room was beautiful, clean, comfortable, excellent facilities.
8
Megan
16 Sept 2025
·
Stayed 1 night
A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.
A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.
8
michael
12 May 2025
·
Stayed 1 night
Cleanliness and laid back feel about the place.Very good value for money
Cleanliness and laid back feel about the place.Very good value for money
10
Janet
23 Aug 2024
·
Stayed 1 night
Pretty pink room; stunning four poster; fab bedding; comfy bed; decent bathroom; super central location; quiet enough at night; cool decor. Only suggestions: glad for extra throw but it showed use by a dog and edges of room and around furniture bottoms needs cleaning. Otherwise very clean. FAB FOOD/RESTAURANT!!
Pretty pink room; stunning four poster; fab bedding; comfy bed; decent bathroom; super central location; quiet enough at night; cool decor. Only suggestions: glad for extra throw but it showed use by a dog and edges of room and around furniture bottoms needs cleaning. Otherwise very clean. FAB FOOD/RESTAURANT!!
10
Dawn
10 Sept 2025
·
Stayed 1 night
Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.
Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.
6
Amanda
13 Apr 2025
·
Stayed 1 night
Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.
Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.
10
Mark
12 May 2025
·
Stayed 1 night
Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.
Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.
10
Alison
12 Nov 2025
·
Stayed 1 night
Yes , it was very clean. The staff were very helpful and attentive and managed to get us a dinner table at short notice.
Yes , it was very clean. The staff were very helpful and attentive and managed to get us a dinner table at short notice.
10
Abdul
25 Sept 2025
·
Stayed 2 nights
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
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AI-generated summary based on recent guest reviews
Rooms
Characterful rooms, many with cathedral views and occasional four-poster beds; sizes vary from compact to spacious. Some are dated or noisy, and several note bath-only or handheld showers rather than a full stand-up shower.
Related guest reviews
10
Catherine
14 Jul 2025
·
Stayed 1 night
We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.
We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.
8
John
18 Aug 2024
·
Stayed 1 night
Small but very smart and well furnished ensuit single room with excellent views across the Green to the Cathedral. Very centrally situated.
Small but very smart and well furnished ensuit single room with excellent views across the Green to the Cathedral. Very centrally situated.
8
Philip
4 Feb 2025
·
Stayed 1 night
Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.
Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.
8
Edward
1 Sept 2025
·
Stayed 1 night
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
8
Sarah
14 Apr 2025
·
Stayed 1 night
Lovely stay with an excellent welcome from very attentive hotel and restaurant staff. Room and bathroom was a bit smaller than I expected, and could do with a bit more modernising, TV was very small and floors quite uneven and creaky. But that kind of added to the atmosphere of an ancient gatehouse. Next time I would request a room with a view of the cathedral as I think these must be more spacious.
Lovely stay with an excellent welcome from very attentive hotel and restaurant staff. Room and bathroom was a bit smaller than I expected, and could do with a bit more modernising, TV was very small and floors quite uneven and creaky. But that kind of added to the atmosphere of an ancient gatehouse. Next time I would request a room with a view of the cathedral as I think these must be more spacious.
10
Dawn
10 Sept 2025
·
Stayed 1 night
Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.
Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.
8
Sue
2 Aug 2023
·
Stayed 1 night
Clean room, with en-suite. Our room was Located at front of hotel above noisy street - not ideal, woken up very early by the traffic. Photos of hotel show only rooms with views over Cathedral so assumed we would be located in one of these rather than at the front of the hotel so we were disappointed.
Clean room, with en-suite. Our room was Located at front of hotel above noisy street - not ideal, woken up very early by the traffic. Photos of hotel show only rooms with views over Cathedral so assumed we would be located in one of these rather than at the front of the hotel so we were disappointed.
10
Nicky
22 Sept 2024
·
Stayed 1 night
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
8
Richard
11 Mar 2025
·
Stayed 2 nights
We had never visited Wells and was interested in going to the Cathedral and Bishops Palace. Hotel looked well placed for this. Overall a good hotel with a good restaurant. Room a bit snug and absence of shower not great for visitors of a certain age. Bath looked like too much of a slip hazard.
We had never visited Wells and was interested in going to the Cathedral and Bishops Palace. Hotel looked well placed for this. Overall a good hotel with a good restaurant. Room a bit snug and absence of shower not great for visitors of a certain age. Bath looked like too much of a slip hazard.
6
William
3 Apr 2025
·
Stayed 1 night
The outside of this hotel is absolutely beautiful, with the historic Gatehouse plus connecting building and the location is complete perfection. I can’t imagine there is a better placed hotel in the whole of Wells. The staff were extremely welcoming and could not do enough for us. The breakfast is one of the best breakfast’s I have ever had in a hotel - no exaggeration! All made to order, with plenty of Hot Drinks and juices. Pretty much the only thing that let down our stay was the bed. The bed was so uncomfortable that at around 2am of not being able to sleep I actually decided to sleep on the floor! I did over head the staff talking about how the rooms and furniture were getting a refurb soon - which is promising. So although 3 stars feels harsh… I think it is fair as the bed was so bad that we could not properly sleep here.
The outside of this hotel is absolutely beautiful, with the historic Gatehouse plus connecting building and the location is complete perfection. I can’t imagine there is a better placed hotel in the whole of Wells. The staff were extremely welcoming and could not do enough for us. The breakfast is one of the best breakfast’s I have ever had in a hotel - no exaggeration! All made to order, with plenty of Hot Drinks and juices. Pretty much the only thing that let down our stay was the bed. The bed was so uncomfortable that at around 2am of not being able to sleep I actually decided to sleep on the floor! I did over head the staff talking about how the rooms and furniture were getting a refurb soon - which is promising. So although 3 stars feels harsh… I think it is fair as the bed was so bad that we could not properly sleep here.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, helpful, and accommodating, with praise for problem-solving and hospitality. Some reviews cite communication issues, lack of overnight reception, or being uninformed about closures.
Related guest reviews
6
Sharon
24 Sept 2024
·
Stayed 1 night
The rooms were tired looking but bathrooms renovated and nice. Afternoon and evening staff were great but morning staff rude. restaurant on site fabulous No parking and off site parking very hard to find and long walk with cases. I would not recommend staying there
The rooms were tired looking but bathrooms renovated and nice. Afternoon and evening staff were great but morning staff rude. restaurant on site fabulous No parking and off site parking very hard to find and long walk with cases. I would not recommend staying there
10
georgiana
8 Oct 2024
·
Stayed 1 night
The staff was very very helpful and friendly. My traveling companion developed a medical emergency and they facilitated everything. My complaint is with Expedia it is very unusable in the UK I had to call home to get family to cancel reservations etc. etc. I would highly suggest you make The ability to contact you more more easily
The staff was very very helpful and friendly. My traveling companion developed a medical emergency and they facilitated everything. My complaint is with Expedia it is very unusable in the UK I had to call home to get family to cancel reservations etc. etc. I would highly suggest you make The ability to contact you more more easily
10
Graeme
18 Apr 2024
·
Stayed 1 night
When I went to check in the person behind the counter told me I did not have a reservation. This then began a series of events that caused significant stress. My phone was out of power as was my lap top. I took my lap top to a neighboring hotel where I was able to see I DID have a reservation. That person was not there when I returned but check in was fine. When I eventually saw the person in question he said I must have made the reservation that day with no apology
When I went to check in the person behind the counter told me I did not have a reservation. This then began a series of events that caused significant stress. My phone was out of power as was my lap top. I took my lap top to a neighboring hotel where I was able to see I DID have a reservation. That person was not there when I returned but check in was fine. When I eventually saw the person in question he said I must have made the reservation that day with no apology
10
Tracey
23 Mar 2025
·
Stayed 2 nights
Possibly the most beautiful hotel I’ve ever stayed in and the most friendly staff possible!
Possibly the most beautiful hotel I’ve ever stayed in and the most friendly staff possible!
8
Edward
1 Sept 2025
·
Stayed 1 night
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.
6
Amanda
13 Apr 2025
·
Stayed 1 night
Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.
Room was in need of updating, carpet was dirty. Staff were pleasant, but failed to tell us that they were not open on the day we left so no breakfast would be served. We just left our key at the closed desk. The restaurant looked very nice, but didn’t get a chance to try it.
10
Tony
22 Dec 2025
·
Stayed 1 night
What stood out??? Well, for one, it was the staff. They welcomed me and gave me a lovely room. I had a table booked for 10 of my family, and the food was excellent. The wine was superb too, and I asked for a favour, which they delivered. This is one of my favourite hotels in the UK and will be my go-to whenever I go to Somerset to see my family. The only downside is the parking, but that is minuscule compared to the service I received from The Ancient Gatehouse. Well done all.
What stood out??? Well, for one, it was the staff. They welcomed me and gave me a lovely room. I had a table booked for 10 of my family, and the food was excellent. The wine was superb too, and I asked for a favour, which they delivered. This is one of my favourite hotels in the UK and will be my go-to whenever I go to Somerset to see my family. The only downside is the parking, but that is minuscule compared to the service I received from The Ancient Gatehouse. Well done all.
10
Frances
24 Feb 2024
·
Stayed 1 night
Beautiful, characterful hotel: Tastefully decorated; comfortable; amazing view of the cathedral, ( was there for memorial to a dear friend); fantastic, thoughtful, helpful service, especially from Nicky in reception! wish I could have stayed , much longer...
Beautiful, characterful hotel: Tastefully decorated; comfortable; amazing view of the cathedral, ( was there for memorial to a dear friend); fantastic, thoughtful, helpful service, especially from Nicky in reception! wish I could have stayed , much longer...
10
Alison
12 Nov 2025
·
Stayed 1 night
Yes , it was very clean. The staff were very helpful and attentive and managed to get us a dinner table at short notice.
Yes , it was very clean. The staff were very helpful and attentive and managed to get us a dinner table at short notice.
10
Abdul
25 Sept 2025
·
Stayed 2 nights
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
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AI-generated summary based on recent guest reviews
Location
Exceptionally central, right by the cathedral and walkable to shops and sights. Some street-facing rooms get early traffic noise, and parking is generally off-site.
Related guest reviews
10
Ian
27 Mar 2025
·
Stayed 2 nights
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
10
Miranda
17 Nov 2024
·
Stayed 1 night
Great location
Great location
10
Dayna
28 Feb 2025
·
Stayed 2 nights
Views of the Cathedral. Excellent location. Delicious Italian restaurant on-site with many options all around. Andy (manager) and the entire staff so friendly and helpful. Highly recommended for the price - 2 star at 4 star service. Parking not that convenient, but that is expected.
Views of the Cathedral. Excellent location. Delicious Italian restaurant on-site with many options all around. Andy (manager) and the entire staff so friendly and helpful. Highly recommended for the price - 2 star at 4 star service. Parking not that convenient, but that is expected.
8
Robert
20 May 2024
·
Stayed 3 nights
Fantastic location with our room having a clear view of the wonderful Wells cathedral.
Fantastic location with our room having a clear view of the wonderful Wells cathedral.
10
Jessica
25 Sept 2023
·
Stayed 1 night
Great location overlooking the Cathedral. Very friendly and helpful staff. Our large room had an antique 4 post bed with beautiful wood carvings. We chose to dine at the hotel’s restaurant and we’re not disappointed. Great Italian food and great service, again overlooking the cathedral.
Great location overlooking the Cathedral. Very friendly and helpful staff. Our large room had an antique 4 post bed with beautiful wood carvings. We chose to dine at the hotel’s restaurant and we’re not disappointed. Great Italian food and great service, again overlooking the cathedral.
8
Sue
2 Aug 2023
·
Stayed 1 night
Clean room, with en-suite. Our room was Located at front of hotel above noisy street - not ideal, woken up very early by the traffic. Photos of hotel show only rooms with views over Cathedral so assumed we would be located in one of these rather than at the front of the hotel so we were disappointed.
Clean room, with en-suite. Our room was Located at front of hotel above noisy street - not ideal, woken up very early by the traffic. Photos of hotel show only rooms with views over Cathedral so assumed we would be located in one of these rather than at the front of the hotel so we were disappointed.
10
Diane
10 Oct 2025
·
Stayed 1 night
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
10
Nicky
22 Sept 2024
·
Stayed 1 night
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
10
George
5 Jul 2024
·
Stayed 1 night
Wonderfully friendly staff. Great location just steps away from the cathedral.
Wonderfully friendly staff. Great location just steps away from the cathedral.
10
Abdul
25 Sept 2025
·
Stayed 2 nights
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see
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AI-generated summary based on recent guest reviews
Dining
Rugantino’s Italian restaurant and made-to-order breakfasts receive consistent praise for quality and flavor. Availability can be limited at times (full bookings or closed days), and a few guests missed meals.
Related guest reviews
10
Ian
27 Mar 2025
·
Stayed 2 nights
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
Fantastic location directly opposite the cathedral. As it's the old gatehouse, the stairs to the rooms take a bit of effort as there is no lift but you do get a real feeling of originality. We ate in the hotel and the food was excellent, as was the breakfast. The staff were all very friendly and helpful.
10
Catherine
14 Jul 2025
·
Stayed 1 night
We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.
We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.
8
Philip
4 Feb 2025
·
Stayed 1 night
Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.
Can't fault the service, the breakfast was great, the staff friendly and they even did us pizza as we was running very late and missed dinner. The room was okay, only negative was the bed was small and you couldn't stand to shower, had to sit in the bath and hold the shower head, but it was fine.
10
Elsa
16 Jul 2025
·
Stayed 1 night
Very characterful, great restaurant, really good food. Doggy friendly.
Very characterful, great restaurant, really good food. Doggy friendly.
10
Dominic
21 Mar 2025
·
Stayed 2 nights
Loved everything about it, the staff were amazing and can’t praise the Chef enough… the restaurant is top notch.
Loved everything about it, the staff were amazing and can’t praise the Chef enough… the restaurant is top notch.
10
Diane
10 Oct 2025
·
Stayed 1 night
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.
6
Tony
27 Aug 2025
·
Stayed 2 nights
Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.
Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.
10
Tony
22 Dec 2025
·
Stayed 1 night
What stood out??? Well, for one, it was the staff. They welcomed me and gave me a lovely room. I had a table booked for 10 of my family, and the food was excellent. The wine was superb too, and I asked for a favour, which they delivered. This is one of my favourite hotels in the UK and will be my go-to whenever I go to Somerset to see my family. The only downside is the parking, but that is minuscule compared to the service I received from The Ancient Gatehouse. Well done all.
What stood out??? Well, for one, it was the staff. They welcomed me and gave me a lovely room. I had a table booked for 10 of my family, and the food was excellent. The wine was superb too, and I asked for a favour, which they delivered. This is one of my favourite hotels in the UK and will be my go-to whenever I go to Somerset to see my family. The only downside is the parking, but that is minuscule compared to the service I received from The Ancient Gatehouse. Well done all.
10
Mark
12 May 2025
·
Stayed 1 night
Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.
Ancient building, lovely hosts, excellent Italian restaurant. Room was clean and tidy in this 400 year old building. Breakfast room looks onto Cathedral green.
10
Michael
8 Jun 2023
·
Stayed 1 night
The staff were so friendly and accommodating. Very popular dining spot located in the heart of Wells. Food delicious and made to order breakfast was AMAZING! The room was comfortable and well stocked, although the shower was a bit claustrophobic. Overall, I expect that I’ll be staying at the Ancient Gatehouse on my next visit to Wells.
The staff were so friendly and accommodating. Very popular dining spot located in the heart of Wells. Food delicious and made to order breakfast was AMAZING! The room was comfortable and well stocked, although the shower was a bit claustrophobic. Overall, I expect that I’ll be staying at the Ancient Gatehouse on my next visit to Wells.
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AI-generated summary based on recent guest reviews
10
Bridget
20 Jul 2026
·
Stayed 1 night
Absolutely a gem of a find. Beautiful view of the cathedral from my room. Breakfast was delicious and the staff were very friendly and helpful. Definitely stay again! Thank you
Absolutely a gem of a find. Beautiful view of the cathedral from my room. Breakfast was delicious and the staff were very friendly and helpful. Definitely stay again! Thank you
8
Malcolm
19 Jul 2026
·
Stayed 1 night
Full of character and just the place to stay for an overnight visit to Wells. Nice four poster room but at the front and the street was a little noisy. We just had to put up with the heat and close the window...
Full of character and just the place to stay for an overnight visit to Wells. Nice four poster room but at the front and the street was a little noisy. We just had to put up with the heat and close the window...
8
Nobuko
14 Jul 2026
·
Stayed 1 night
It was only for one night, but we enjoyed the stay very much. First time we slept in a beautifully decorated four-poster bed!
It was only for one night, but we enjoyed the stay very much. First time we slept in a beautifully decorated four-poster bed!
10
Jennifer
13 Jun 2026
·
Stayed 1 night
Loved our stay, beautiful and quaint!
Loved our stay, beautiful and quaint!
10
Kevin
4 Jun 2026
·
Stayed 1 night
Fabulous hotel we had fantastic views of the Cathedral room 3 And the hotels Italian restaurant was also excellent will be back for sure
Fabulous hotel we had fantastic views of the Cathedral room 3 And the hotels Italian restaurant was also excellent will be back for sure
FAQs about The Ancient Gatehouse & Rugantino Restaurant
Is parking available at the property?
Parking is available on-site. Guests can utilize the parking facilities without a reservation.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 9:30 AM for a fee of approximately GBP 15.00 for adults and children.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM until 10:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available for an additional fee, and guests should contact the property in advance to arrange this.
Where is the property located in relation to key landmarks?
The property is located in the heart of Wells, just steps from Wells & Mendip Museum and Wells Cathedral. It is approximately 11 miles from Cheddar Gorge and 0.7 miles from Wells Bishop's Palace.
What are the policies for guests staying with children?
Children stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-05: NO DATA
- 2026-09-06: 129.61719140319823USD
- 2026-09-07: 120.83936720581055USD
- 2026-09-08: 149.7645998779297USD
- 2026-09-09: 128.2133339126587USD
- 2026-09-10: 199.9013496734619USD
- 2026-09-11: NO DATA
- 2026-09-12: NO DATA
- 2026-09-13: 138.94304590911864USD
- 2026-09-14: 157.62161194152833USD
- 2026-09-15: 124.10809078674316USD
- 2026-09-16: 130.16214702148437USD
- 2026-09-17: 127.14562778778075USD
- 2026-09-18: 245.18916231689454USD
- 2026-09-19: 151.53319360656738USD
- 2026-09-20: 133.12553702545165USD
- 2026-09-21: 127.13511890411377USD
- 2026-09-22: 140.92156920928954USD
- 2026-09-23: 146.22960103302003USD
- 2026-09-24: 134.20268874053954USD
- 2026-09-25: 145.95185992126466USD
- 2026-09-26: 255.38928328552245USD
- 2026-09-27: 121.32259863891602USD
- 2026-09-28: 121.36910886688233USD
- 2026-09-29: 122.36958826293946USD
- 2026-09-30: 118.47026077575684USD
- 2026-10-01: 119.50413644714355USD
- 2026-10-02: 165.78961961975097USD
- 2026-10-03: 169.69943826904296USD
- 2026-10-04: 136.82018938293456USD
- 2026-10-05: 142.45663711242676USD
- 2026-10-06: 152.223625491333USD
- 2026-10-07: 126.11147743225098USD
- 2026-10-08: 127.15846705627442USD
- 2026-10-09: 184.15528497009277USD
- 2026-10-10: 161.15913610839843USD
- 2026-10-11: 145.29727874755858USD
- 2026-10-12: 125.58106235198974USD
- 2026-10-13: 120.50914370117188USD
- 2026-10-14: 127.93256241455077USD
- 2026-10-15: NO DATA
- 2026-10-16: NO DATA
- 2026-10-17: 167.14613396911622USD
- 2026-10-18: 124.89733807678222USD
- 2026-10-19: 119.38010326538085USD
- 2026-10-20: 127.56781731567382USD
- 2026-10-21: 131.3718294052124USD
- 2026-10-22: 138.280622946167USD
- 2026-10-23: 152.9580600036621USD
- 2026-10-24: 163.1681404876709USD
- 2026-10-25: 118.40059733276367USD
- 2026-10-26: 126.35660201721191USD
- 2026-10-27: 128.34453546447753USD
- 2026-10-28: 134.2126571166992USD
- 2026-10-29: 126.52651631164551USD
- 2026-10-30: 155.72267615661622USD
- 2026-10-31: 154.21262223205565USD
- 2026-11-01: 115.50772140655518USD
- 2026-11-02: 133.9398248764038USD
- 2026-11-03: 146.25661754760742USD
- 2026-11-04: 121.32912903289795USD
- 2026-11-05: 132.09457655029297USD
The front desk is open during the following times:
- Thursday - Monday: 8:00 AM - 10:00 PM
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for cooked-to-order breakfast: approximately GBP 15.00 for adults and GBP 15.00 for children
- Late check-out fee: GBP 24 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Housekeeping
Safe-deposit box
Services
Housekeeping
Safe-deposit box
Luggage storage
Express check-in/check-out
Activities
Garden
Golf course (nearby)
Outdoor Furniture
Terrace
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Internet
Free wi-fi
Parking
Parking