Name: Holiday Inn Express & Suites Houston East by IHG
Address: 11460 East Freeway Interstate 10, Jacinto City, Texas, United States of America, Jacinto City, Texas, US
Price range: US$89–US$133 per night
Rating: 8.77

What guests think

At Holiday Inn Express & Suites Houston East by IHG, guests frequently highlight friendly, helpful staff, clean and spacious rooms with comfortable beds, and a free breakfast with good variety, alongside a convenient location near dining and major roads.

However, multiple reviews cite pool cleanliness and occasional closures, and some note musty odors, damp carpets from AC leaks, or worn furniture. Noise from nearby trains or other guests and inconsistent housekeeping are also mentioned by a few visitors. Overall, expect a comfortable, value-focused stay, while being mindful of room condition and pool status.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The outdoor pool is repeatedly reported as dirty or poorly maintained, with one instance of closure and one guest noting inaccurate indoor pool and hot tub advertising; a few guests still liked the pool area. Parking is described as good, and one guest noted a broken laundry machine.

Related guest reviews

6

Derek

14 May 2024

·

Stayed 3 nights

Staff was very nice and always cleaning inside however, pool was dirty and cloudy.

10

Marilyn

8 Jun 2024

·

Stayed 2 nights

Everything was Great, The maintenance of the pool could be better. Not a big deal it was after the rain so bugs where floating around. Overall we had a great experience. Thank You for the hard work and pride the staff take in this location. Much appreciated

2

Jennifer

29 Mar 2025

·

Stayed 2 nights

The pool was filthy, we asked if they could clean it and they said No and that it hadn’t been cleaned for almost 3 weeks

6

Elizabeth

25 May 2024

·

Stayed 3 nights

It was close to alot of restaurants. Cops parked on the back area. Pool was dirty whole time we were there. Breakfast was cold. Beds were comfy and ac was either freezing or warm. Train passing by at night wakes you up at night.

6

Rhonda

13 Sept 2025

·

Stayed 3 nights

Swimming pool was dirty, housekeeping came in my room without permission. One staff member was very rude, very smiled when checking in. I overheard a conversation when checking in how the front desk booked 2 customers with the same room.

2

Jessica

4 Jan 2025

·

Stayed 1 night

False Advertisement... Lied about having an indoor pool and hot tub.

10

Jolene

8 May 2025

·

Stayed 1 night

Nice breakfast, excellent services, beautiful room and pool

6

Nemesi

14 Mar 2023

·

Stayed 2 nights

Vending machine drinks are dated, need to ve replaced with newer replacements. Washing machine broke down, I had to hand wring all my clothes before using dryer. Front staff did give me another round for the dryer since machine broke down so that waa nice. Rooms had a nice smell, but my sheets were not changed there was crumbs ane hair in both my beds. The mattress protector needs to be changed out, too many stains in my opinion. Parking is good, breakfast is free , hot and decent choices. Pool is standard wish they had towels for outdoors. And check in/ check out process was quick, friendly and kind!

4

Rose

13 Sept 2023

·

Stayed 2 nights

Room was hot, hallway smelled like mold, swimming pool closed, and breakfast attended was hovering over us like we were taking to much!

10

Randy

24 Jun 2025

·

Stayed 1 night

Good location and nice pool

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel and rooms as very clean, but several report issues such as musty or mildew odors, damp carpets from leaking AC, mold in showers, and stained or dirty furniture and pullout mattresses. Housekeeping was inconsistent for some multi-day stays.

Related guest reviews

6

Shanna

10 Aug 2025

·

Stayed 1 night

I had a nice stay just old smell in the room shocked me. Woke up and carpet was wet AC leaking, that would maybe explain why I was hot, not sure. Breakfast was great, real cooked food not just things u can grab.

4

Hai

3 Oct 2024

·

Stayed 1 night

The pulled out mattress was so filthy with stains. It looked like it came from the dumpster.

4

Eva

19 Aug 2024

·

Stayed 1 night

I have no idea how this property has so many good reviews. The only reason it has 2 stars is the staff were very nice. It’s our fault we booked in a sketchy seeming area — should have researched it better. However, that isn’t the reason for the bad review. Our room was nasty. When we entered it smelled like mildew and cat pee. The tile portion of the floor was sticky - gross. Around 10 pm we located the source of the smell — the air conditioner was leaking into the carpet. It was so flooded that the carpet would squish. Nasty. I’ve taken a video of my husband’s foot squishing in it and the AC leaking but I can’t post it. They offered to move us but we declined at that point since we have a little kid and didn’t want to go through waking him and getting him resettled. We were only there for one night. In the morning, we found some blood on the sheets, near the headboard. Staff and housekeeping were very nice. Breakfast was a free breakfast— not bad but not worth paying extra for either. Food was fresh. We plan to reach out to IHG over the state of the room, because it was obvious in the morning light that this wasn’t a short term issue. It had been wet and mildewy for a while.

6

Lisa

8 Dec 2025

·

Stayed 3 nights

The staff was really nice. Room could use some upgrades. AC didn't cool well, had a musky smell and sofa had stains.

8

Ruben

26 Nov 2025

·

Stayed 2 nights

housekeeping staff did not clean room or provide clean towels for multiple days stay

6

Jose

23 Aug 2024

·

Stayed 2 nights

The hotel had a humid smell

4

Debra

21 Apr 2024

·

Stayed 1 night

Room would have been nice if not for the plug in air freshener. There were 3! The smell is overwhelming. They are all marked ''DO NOT REMOVE' We removed them so we could at least breathe. Hotel is ok, kinda worn down, but fine for a night.

6

Ricky

22 Dec 2024

·

Stayed 2 nights

Mold in the shower. Stains on the lamp shades and carpet.

6

Brandi

22 Jun 2025

·

Stayed 1 night

The location was decent for us. Far enough from the big city and close enough to NRG stadium. I liked that it was set back by a shopping center. Felt safe. Newly updated. Nice looking hotel. Double king beds AND a ceiling fan were my favorite parts! The smell when you opened our room smelt like mildew/wet. They had a humidifier in there so I assume there was some type of spill. It was awful. The people above us had kids stomping and running all night long. I had to complain at 1am and 4:30am and I was finally able to fall back asleep. Pool area is nice. Breakfast was great! We did have a decent sized spider in the room.

2

Sean

28 Feb 2025

·

Stayed 1 night

The furniture was srained

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Rooms

Guests often praise large, spacious rooms with very comfortable beds, including options with two king beds and ceiling fans. Some mention noise from a nearby train or upstairs guests, variable water pressure, and inconsistent AC or heating performance.

Related guest reviews

10

Bevely

13 Nov 2025

·

Stayed 1 night

Large spacious comfortable room

10

john

29 May 2023

·

Stayed 2 nights

This was a very nice Hotel, except for the shower water pressure but we got through it. Enjoyed it.

10

Angela

26 Oct 2023

·

Stayed 2 nights

Perfect as always. Clean stocked room. Cold ac and ceiling fan. Easy check in and out.

6

Elizabeth

25 May 2024

·

Stayed 3 nights

It was close to alot of restaurants. Cops parked on the back area. Pool was dirty whole time we were there. Breakfast was cold. Beds were comfy and ac was either freezing or warm. Train passing by at night wakes you up at night.

10

Jamie

16 Jan 2024

·

Stayed 3 nights

What a great option for staying outside of the city. Easy drive to NRG stadium and downtown. The room was spacious and very clean, and the bed comfy. If I "had" to give any negative feedback it\'d be we wished the water pressure was better, but nothing to make us rate this place lower or not stay again. We definitely stay here again!

6

Patricia

22 Jun 2025

·

Stayed 1 night

The first time I stayed at this hotel, it was amazing! I had such a great experience that I decided to return. Unfortunately, my second visit was a disappointment. The room didn’t smell fresh, and the couch was in such poor condition that I refused to sit on it—I stayed on the bed the entire time. Honestly, that couch needs to be thrown out and replaced. I should have asked for another room, but I didn’t think any were available at the time. I really hope management takes this feedback seriously because this hotel has great potential!! Everything else was great, just disappointed in the room this time.

10

Miguel

5 Sept 2025

·

Stayed 1 night

Very spacious and clean rooms.

10

Derrick

20 Mar 2025

·

Stayed 2 nights

Great size room and love the double king beds and free breakfast

6

Estella

20 Feb 2023

·

Stayed 1 night

The small refridgerator rattled and made horrible loud noises, I finally had to get up and unplug it to get any sleep. The AC/heating unit only worked at 62 or 94, nothing in between. We were cold, then after turning it up were sweating, so finally we froze most of the night.

10

Edgard

15 Oct 2023

·

Stayed 5 nights

Big rooms , excellent beds KING size

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and accommodating, with quick check-in, cheerful front-desk interactions, and proactive assistance like room upgrades after issues. A few reviews report rudeness or poor communication, and some housekeeping responsiveness concerns.

Related guest reviews

10

Estoria

29 Apr 2025

·

Stayed 1 night

I absolutely loved Ms. Brittany! From check in to our night cap she was so amazing ans friendly. She was so personable with my children and they loved it!!

10

Jackie

1 Dec 2025

·

Stayed 2 nights

Friendly staff. Room was clean. Stayed 2 nights and on the second day we had new towels without asking. A plus. Free breakfast was good and had a variety to pick from.

8

Shelly L

2 Oct 2024

·

Stayed 2 nights

The ladies at the front desk greeted us cheerfully everytime we walked passed the desk. It was a very good experience.

10

Geraldine

10 Sept 2025

·

Stayed 2 nights

the staff was great and helpful

6

Rhonda

13 Sept 2025

·

Stayed 3 nights

Swimming pool was dirty, housekeeping came in my room without permission. One staff member was very rude, very smiled when checking in. I overheard a conversation when checking in how the front desk booked 2 customers with the same room.

2

David

11 Jun 2024

·

Stayed 3 nights

Staff are great location is good, cleanliness is good BUT if you have any interactions with the assistant general manager or the GM like others have said in reviews before record them!! The asst GM screams and shouts at you and threatens you with he cops and tells you that you are not a guest when you ask her to explain herself! And the GM agrees is a with her and blames you because you kept asking her to explain herself when she walks away without explaining herself and screaming at you!!! I’ve got all my interactions recorded and available if interested It was an incredibly distressing stay and we will NEVER stay at an IHG hotel ever again

10

Richie

19 Dec 2025

·

Stayed 1 night

Room was clean. Check in was quick and easy.

10

Moises

10 Jun 2025

·

Stayed 2 nights

Myrna at front desk was very helpful and courteous and went out of her way to make sure we had a great stay

8

Amber

5 May 2024

·

Stayed 2 nights

We had a great stay! On our second night, the A/C in our room stopped working and they upgraded us to a bigger nicer room for no charge! They definitely have excellent service and all of the staff were super helpful and friendly! Will stay there again when I'm in that area!

10

Raul

23 Oct 2024

·

Stayed 7 nights

The staff were very helpful and receptionist also very helpful my family and I stayed for a week and our room was cleaned daily and anything we needed we would just ask and it would be given to us.

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Location

Guests find the location convenient for dining, shopping, and highway access, with reasonable drives to downtown Houston and NRG Stadium; several felt safe, some noting police presence. A few mentioned the area felt sketchy or noted train noise at night.

Related guest reviews

10

Jonathan

16 Mar 2024

·

Stayed 3 nights

Great hotel. Nice and clean. Friendly staff. Close walking distance to restaurants and Cinemark theater. Easy 12 minute drive to downtown Houston.

6

Elizabeth

25 May 2024

·

Stayed 3 nights

It was close to alot of restaurants. Cops parked on the back area. Pool was dirty whole time we were there. Breakfast was cold. Beds were comfy and ac was either freezing or warm. Train passing by at night wakes you up at night.

10

Imelda

18 Feb 2024

·

Stayed 1 night

Nice, clean, quiet and noticed police driving around twice, giving us a safe feeling.

8

Leslie

4 May 2025

·

Stayed 2 nights

Great stay. Easy to get on and off the highway. Plenty of good places to eat around the hotel

8

Karen

27 Nov 2024

·

Stayed 3 nights

Property was clean, staff helpful, convenient location

10

Antonio

15 Dec 2024

·

Stayed 1 night

Friendly staff, nice and clean appearance, good and easy to find location with plenty of restaurant locations and a theatre nearby. The easy one button press pancake maker was a hit.

8

Francisco

22 May 2023

·

Stayed 3 nights

The hotel was nice, safe and clean. Located near dining that was within walking distance.

10

Ashlee

26 Feb 2024

·

Stayed 2 nights

Enjoyed the stay close to Houston and we had a fun time!

10

Randy

24 Jun 2025

·

Stayed 1 night

Good location and nice pool

6

Brandi

22 Jun 2025

·

Stayed 1 night

The location was decent for us. Far enough from the big city and close enough to NRG stadium. I liked that it was set back by a shopping center. Felt safe. Newly updated. Nice looking hotel. Double king beds AND a ceiling fan were my favorite parts! The smell when you opened our room smelt like mildew/wet. They had a humidifier in there so I assume there was some type of spill. It was awful. The people above us had kids stomping and running all night long. I had to complain at 1am and 4:30am and I was finally able to fall back asleep. Pool area is nice. Breakfast was great! We did have a decent sized spider in the room.

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Dining

Breakfast is consistently praised as good with a solid variety and fresh items, and several guests enjoyed it daily. There are occasional negatives about cold food, but overall feedback is positive.

Related guest reviews

6

Shanna

10 Aug 2025

·

Stayed 1 night

I had a nice stay just old smell in the room shocked me. Woke up and carpet was wet AC leaking, that would maybe explain why I was hot, not sure. Breakfast was great, real cooked food not just things u can grab.

10

Jackie

1 Dec 2025

·

Stayed 2 nights

Friendly staff. Room was clean. Stayed 2 nights and on the second day we had new towels without asking. A plus. Free breakfast was good and had a variety to pick from.

6

Elizabeth

25 May 2024

·

Stayed 3 nights

It was close to alot of restaurants. Cops parked on the back area. Pool was dirty whole time we were there. Breakfast was cold. Beds were comfy and ac was either freezing or warm. Train passing by at night wakes you up at night.

10

Kelly

6 Nov 2025

·

Stayed 3 nights

Clean, friendly staff, great breakfast.

8

Mekiela Joan

15 Apr 2025

·

Stayed 6 nights

Staff was friendly continental breakfast was good

10

Jessica

27 Mar 2025

·

Stayed 2 nights

Very nice hotel. Good breakfast.

10

Antonio

15 Dec 2024

·

Stayed 1 night

Friendly staff, nice and clean appearance, good and easy to find location with plenty of restaurant locations and a theatre nearby. The easy one button press pancake maker was a hit.

6

Nemesi

14 Mar 2023

·

Stayed 2 nights

Vending machine drinks are dated, need to ve replaced with newer replacements. Washing machine broke down, I had to hand wring all my clothes before using dryer. Front staff did give me another round for the dryer since machine broke down so that waa nice. Rooms had a nice smell, but my sheets were not changed there was crumbs ane hair in both my beds. The mattress protector needs to be changed out, too many stains in my opinion. Parking is good, breakfast is free , hot and decent choices. Pool is standard wish they had towels for outdoors. And check in/ check out process was quick, friendly and kind!

10

Raul

6 Mar 2023

·

Stayed 2 nights

Slept like a baby & woke up to fresh smell of breakfast… their breakfast was amazing & they had a variety of foods to eat!!!

10

Derrick

20 Mar 2025

·

Stayed 2 nights

Great size room and love the double king beds and free breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$103
February	US$126
March	US$125
April	US$115
May	US$110
June	US$120
July	US$113
August	US$132
September	US$117
October	US$111
November	US$105
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $113	16 $104	17 $97	18 $97	19 $97
20 $97	21 $123	22 $116	23 $119	24 $107	25 $102	26 $103
27 $98	28 $118	29 $133	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $96	3 $96
4 $104	5 $109	6 $104	7 $109	8 $102	9 $114	10 $129
11 $108	12 $109	13 $109	14 $104	15 $92	16 $104	17 $100
18 $97	19 $104	20 $116	21 $115	22 $90	23 $98	24 $97
25 $94	26 $97	27 $97	28 $93	29 $89	30 $94	31 $94

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Communication)

Suite, 1 King Bed

Standard Room, Multiple Beds, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Standard Room, Multiple Beds, Accessible (Communication, Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed, Pool View

Standard Room, Multiple Beds

Suite, 1 King Bed, Accessible, Pool View (Communication)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Houston East by IHG

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Prices for upcoming dates