Name: Holiday Inn Express Chelmsford by IHG
Address: 8 Independence Drive, Chelmsford, Massachusetts, United States of America, Chelmsford, Massachusetts, US
Price range: US$104–US$209 per night
Rating: 8.43

What guests think

Across recent reviews, Holiday Inn Express Chelmsford by IHG earns consistent praise for clean, comfortable rooms, friendly staff, and a hot, varied free breakfast, with the convenient highway location useful for stops, events, and day trips around the area.

The most common drawbacks are the indoor pool’s very limited hours or closures due to lifeguard rules, intermittent noise from the highway or slamming doors, and occasional parking or signage difficulties. Some guests also note periodic maintenance issues and inconsistent front-desk communication. Overall, expect a straightforward, comfortable stopover close to the highway, best for travellers prioritizing value and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on an indoor pool that is small and frequently closed or limited to short lifeguard‑staffed hours; the gym is adequate, laundry is available, and parking can be tight at busy times.

Related guest reviews

6

Laura

8 Jul 2025

·

Stayed 1 night

The only thing that was dissapointing was the pool. We booked here for the reason it had a pool because my son was in aTournament all weekend and requested swimming afterwards..... It closed an hour after we got there (5pm?) and wasn't open the next day so that was pretty crappy but other than that, it was a comfortable room to relax in.

6

Kristen

13 Oct 2025

·

Stayed 2 nights

PROS: clean; comfy beds; easy to get to location; varied breakfast that was well attended. Spacious rooms. Quiet surroundings. Hallway cameras. CONS: pool closed randomly. Front desk stated it could only be open when lifeguard on duty. No lifeguard (see attached photo). Staff during breakfast was kind and attentive. Front desk was deplorable.

8

Paul

26 Sept 2025

·

Stayed 1 night

The pool is the worst part of the stay. It’s too small and the hours are crummy.

10

Jennifer

16 Aug 2024

·

Stayed 1 night

It was very clean. They had laundry available for guests and they posted their very limited pool hours on their page, which I appreciated. Breakfast was good and the beds were soft. My only complaint would be to move the smoking area further away from the front door. Had to walk through marijuana & cigarette smoke with my kids multiple times while unloading/loading the car. Overall, was a great stay and I would come back.

10

Elizabeth

4 Mar 2025

·

Stayed 1 night

The hotel is bright and clean with comfortable beds, an integrated luggage rack to keep your suitcase off the floor, and HOOKS! This might be a minor thing for some people, but I love having hooks in an hotel room, and yet they are so rare. Also, hooray that they have a EV charger (ChargePoint)! Unfortunately, I was only getting about 11kw. So, it’s pretty slow and if someone else is charging, you might be in for a long wait. But there are other places you can charge that are not too far away. So, no points off for that. The only real negative about the hotel for me was parking at night. Because the hotel is at the end of a road, the parking lot is a bit secluded, and falling down chainlink fencing didn’t seem to offer much security. Better and higher fencing would have made me feel safer.

10

Mateusz

4 Aug 2024

·

Stayed 1 night

A good Holiday inn, unusually loud though (my room was next to some kind of electric room and there was plenty of noise coming from there waking me up ) but the gym is better than other holiday inns have, and the pool area was also nice

2

CHRISTINA

17 Jul 2025

·

Stayed 4 nights

We come to this area a few times a year for sports events and normally stay elsewhere, but chose this place to save a few dollars, as well as the pool and breakfast included. Sadly, the pool was closed one day of our trip and only open for four hours on other days. Of course, it was packed with people for those four hours. The people at the desk during check-in explained why and they offered me points on my loyalty account and a late checkout - 2 pm - to compensate for the inconvenience. I appreciated that. However, on our last day the (different person) at the front desk said we could NOT have a late checkout past noon because we had booked the stay through Expedia. This contradicted what I was told at check-in and she asked her manager who refused to honor what I was originally told. The breakfast was the same every day and just okay. The room was okay but the TV had no signal and there were no instructions or a person to help fix it. We woke up to the sound of loud construction vehicles beeping every day.

6

Sarah

9 Jul 2025

·

Stayed 1 night

We booked this hotel for the pool for the kids, arrived to find the pool was closed on Mondays and all other days have very limited nightly hours only. It was not mentioned in the site at all. Very disappointed. Room was fine, breakfast was good and had options.

8

Richard

10 Aug 2025

·

Stayed 3 nights

The toilet seat was extremely loose, something that housekeeping should have noticed. Everything was clean; staff were friendly and helpful. Breakfast was better than expected. Work out room had what I needed, and was not busy.

10

Angela

15 May 2025

·

Stayed 1 night

Wish the pool had better hours.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas, though a minority report lapses such as hair in bathrooms or on linens and occasional dirty floors.

Related guest reviews

10

Douglas

17 Oct 2024

·

Stayed 3 nights

Super clean, very nice, modern hotel. Would definitely stay there again.

10

Yokasta

15 Dec 2025

·

Stayed 2 nights

Great service, room spotless, comfy bed and great breakfast!

2

Tonya

6 Feb 2025

·

Stayed 1 night

The sheets and comforter had hair, human hair. And fuzzies and specs of dirt. My sister and I were truly disgusted and had to strip the beds ourselves and remake them after we called the front desk to have them bring up, clean sheets, pillowcases, and comforters. One of the beds on the mattress pad had hair on it as well. Truly disgusting and request my money back for this room. Signed, truly disgusted

10

Arlene

11 Sept 2025

·

Stayed 2 nights

The room was well laid out, well equipped and clean. Beds were comfortable, and linens were of exceptional quality. The common areas were clean. Breakfast included a well stocked variety of both hot and cold foods and was clean. The pool, though small, was well maintained. Definitely recommend this hotel for a convenient location close to highway, restaurants and stores.

10

Wendy

10 Nov 2024

·

Stayed 1 night

The room Was clean but the bath tub was not. There was a hair in the tub that was pretty gross.

10

Jasmine

2 Sept 2025

·

Stayed 1 night

The hotel inside and outside was very clean . The staff was pleasant and it was very beautiful inside. The room was very clean as well and spacious! I will be back !

10

Russell

16 Sept 2024

·

Stayed 2 nights

Clean and comfortable, friendly staff and amazing breakfas!! Would visit again

10

Jeff

17 Nov 2025

·

Stayed 3 nights

Hotel was clean, easily accessible, the staff was nice, and the breakfast was good and plentiful. Not much more you could ask for. I will stay here again.

6

Keith

25 Jul 2025

·

Stayed 4 nights

Room was dirty, wall was stained, underwear left behind by previous guest.

4

IRENE

21 Aug 2024

·

Stayed 2 nights

Was not a fan. The first room I was given smelt like smoke and had hair all over the bathroom. The 2nd room also had hair in the shower. The place isn’t cleaned well and I will not be coming back here

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Rooms

Rooms are generally spacious and comfortable with good beds and practical layouts, though some feel dated and a few maintenance issues (HVAC, outlets, TV) arise. Noise from the highway, doors, or neighboring rooms is mentioned by several guests.

Related guest reviews

8

Darren

12 Nov 2024

·

Stayed 2 nights

Stay was good. We were able to hear the adjacent room though.

2

Joseph

11 Jul 2025

·

Stayed 3 nights

Stayed here to do work from site. Internet WiFi did not work and had to relocate. Did not spend one night of four night booking. Did not refund me anything. Never again

4

Patricia

12 Apr 2025

·

Stayed 1 night

No smart tvs to stream. Bathroom ceiling falling in. Dated very dated.

10

Mike

19 Jun 2025

·

Stayed 1 night

Comfortable beds!

10

anastasia

25 Jul 2025

·

Stayed 1 night

Great hotel in convenient location. New construction. Big rooms, comfortable beds, and good breakfast.

8

Cynthia

5 Oct 2024

·

Stayed 2 nights

Our room was comfortable but we had the highway outside our window so it was a little noisy. The location was convenient because it is located right by the highway.

10

Arlene

11 Sept 2025

·

Stayed 2 nights

The room was well laid out, well equipped and clean. Beds were comfortable, and linens were of exceptional quality. The common areas were clean. Breakfast included a well stocked variety of both hot and cold foods and was clean. The pool, though small, was well maintained. Definitely recommend this hotel for a convenient location close to highway, restaurants and stores.

10

Linna

19 Aug 2025

·

Stayed 2 nights

Our room was spacious & the king bed was so comfortable. Felt like we were sleeping on clouds. Love this place ! Breakfast was a plus !

8

John

19 Apr 2025

·

Stayed 1 night

Very convenient off of I-495, but with that comes highway noise.

6

Lori

26 Jul 2024

·

Stayed 3 nights

Next to highway, but very noisy. Had to beg for the king I had reserved and paid for… ended up in impaired room on 1st floor in the end, but not room I paid for. Room was suboptimal as far as cleaning goes. Coffee wasn’t replaced. Standards need improvement. Breakfast was ok, but fresh fruit looked old.

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Service

Staff are widely described as friendly, accommodating, and professional, especially at breakfast and check‑in. Occasional complaints cite poor communication, inconsistent policy information, or unhelpful responses.

Related guest reviews

10

Ivon

30 Aug 2025

·

Stayed 1 night

I found my stay comfortable and loved how quiet things were at night. Staff was attentive and professional.

10

Marianne

24 Aug 2025

·

Stayed 4 nights

The front desk was great, we arrived early and we were able to get our room before check in time.

6

Kimberly

8 Sept 2025

·

Stayed 1 night

First off, the hotel is not visible from the road. The check in was strange. The employee handed me a paper and keys without saying anything. I had to ask what are room number was and where to park. Didn't give me any info about amenities which was disappointing because the pool that said online was open until 8 actually closed at 5. When we came back after our night out, there was nowhere to park. A few bigger vehicles had taken up 3-5 spots each. The area around the hotel is dark and a bit sketchy. Beds were comfy enough. Breakfast was pretty good, loved that they offered chocolate milk.

6

LUZ

16 Jun 2025

·

Stayed 1 night

Hotel was clean, good breakfast but the service was awful. First I got there at 3, I booked 2 rooms one for me and one for my parents, we wanted close rooms, neither of the rooms were ready, I told them I was able to wait but they were not interested. I ended up not having the room together. The second thing that just made me super mad was when going into the elevator we got in. There was a men that work there, he got mad at us because we enter the elevator. He made a not pleasant comment and exit out the elevator. The 3rd issue was the pool, they don’t explain that the pool is close Sundays after 12 and Mondays on the website. I booked it because I wanted my kids to go to the pool, I got there and the pool was closed. Overall the hotel was clean and comfortable but the service was awful.

10

Francisco

5 Jun 2025

·

Stayed 3 nights

I travel on business to Lowell MA and this is my preferred place to stay, it's safe and quiet, and the staff is amazing at their jobs.

10

Edward

23 Sept 2025

·

Stayed 1 night

Loved this super clean room, staff, breakfast! Wish all our places on this trip were as nice! Loved the BIG shower. Just a one night stop to see family nearby. Personalized service from desk clerk (i think Mateesha) giving us directions to nearest Panera so I could have soup.....cause I now have a head cold on our vacation!

4

Brian

24 Oct 2023

·

Stayed 2 nights

Hotel is right on the highway, very loud for sleeping. Biggest issue was the night desk run by teenagers, eating chips, 2 kids talking on their phones when you approach, totally unprofessional for the holiday in brand. Same result, different people each of two nights. Bad look for the brand and I'm from Chelmsford, too townie.

2

CHRISTINA

17 Jul 2025

·

Stayed 4 nights

We come to this area a few times a year for sports events and normally stay elsewhere, but chose this place to save a few dollars, as well as the pool and breakfast included. Sadly, the pool was closed one day of our trip and only open for four hours on other days. Of course, it was packed with people for those four hours. The people at the desk during check-in explained why and they offered me points on my loyalty account and a late checkout - 2 pm - to compensate for the inconvenience. I appreciated that. However, on our last day the (different person) at the front desk said we could NOT have a late checkout past noon because we had booked the stay through Expedia. This contradicted what I was told at check-in and she asked her manager who refused to honor what I was originally told. The breakfast was the same every day and just okay. The room was okay but the TV had no signal and there were no instructions or a person to help fix it. We woke up to the sound of loud construction vehicles beeping every day.

10

Denzel

13 Oct 2024

·

Stayed 4 nights

This hotel was very clean and the staff is utterly fantastic! They were so helpful in a number of ways. We stayed in a room equipped for handicapped visitors. It was very nice. Breakfasts were unusually good.

10

Jeff

25 Aug 2025

·

Stayed 1 night

I would definitely recommend this Holiday Inn Express. The staff was great, our room was very nice and overall the hotel had a clean, tidy feeling. The breakfast was outstanding (I wish I could have taken some to the hotel we stayed at the next night - it sucked) and overall it was a great experience. Additionally, we tried Zesty's Pizza which was less than a half mile away and it was excellent (shout out to Zesty's).

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AI-generated summary based on recent guest reviews

Location

Convenient just off I‑495 with easy access to restaurants, arenas, and area sights; many find it practical for stopovers. Some note poor signage or visibility and traffic or highway noise depending on room.

Related guest reviews

10

james

6 Sept 2025

·

Stayed 2 nights

Was a great location for our needs

8

Donna

11 May 2024

·

Stayed 1 night

Easy access from highway. Friendly staff. Enjoyed breakfast for our early out!

8

Cynthia

5 Oct 2024

·

Stayed 2 nights

Our room was comfortable but we had the highway outside our window so it was a little noisy. The location was convenient because it is located right by the highway.

6

Kimberly

8 Sept 2025

·

Stayed 1 night

First off, the hotel is not visible from the road. The check in was strange. The employee handed me a paper and keys without saying anything. I had to ask what are room number was and where to park. Didn't give me any info about amenities which was disappointing because the pool that said online was open until 8 actually closed at 5. When we came back after our night out, there was nowhere to park. A few bigger vehicles had taken up 3-5 spots each. The area around the hotel is dark and a bit sketchy. Beds were comfy enough. Breakfast was pretty good, loved that they offered chocolate milk.

8

Selim

18 Aug 2024

·

Stayed 4 nights

We enjoyed the delicious breakfast each morning and loved the convenient location close to major stores.

10

Francis

18 Aug 2025

·

Stayed 1 night

Great room and a nice breakfast. Convenient location.

10

David

26 Aug 2025

·

Stayed 1 night

Poor signage on main road

10

Vivek

30 Oct 2024

·

Stayed 1 night

Location

10

Analyn

7 Apr 2025

·

Stayed 1 night

The location, in particular, was excellent for our needs. It’s located in the cut, close to the major highways, and it was quieter than I expected it to be. Upon arrival, the young lady at the front desk was super friendly, helpful and built rapport with me right away. The hotel was clean throughout and easy to navigate through to find the room. The room itself was immaculate with all the necessities already provided within, and the bed was comfortable. The complimentary breakfast available in the morning was excellent, providing options such as pancakes, turkey sausages, pork sausages, eggs, omelets, cereals, breads, yogurts, and fresh fruits. Would definitely return! Thank you for a seamless stay, IHG!!!!

10

James

13 Apr 2025

·

Stayed 1 night

Was pleasantly surprised. Very clean, eat and comfortable lobby seating and breakfast area. Breakfast included many options. Room was very clean and looked as if upgraded and maintained well. Bed was comfy. We were in a room on the side of the highway but not too loud. The 110 Grill across the parking lot was wonderful too!

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Dining

Breakfast is often praised as hot, plentiful, and varied with attentive staff. A few guests experienced delays or limited stock on busy mornings.

Related guest reviews

4

Gina

23 Jun 2025

·

Stayed 1 night

Poor management our room doir lock stopped working, took too long for them to grt us back in our room. Also the breakfast was nonexistent they had signs about food shortage. Should have been better prepared on a holiday .

10

Yokasta

15 Dec 2025

·

Stayed 2 nights

Great service, room spotless, comfy bed and great breakfast!

10

Gregory

25 Nov 2025

·

Stayed 4 nights

Rooms clean. Breakfast was very good also.

10

Max

18 Sept 2025

·

Stayed 1 night

The breakfast was so delicious fresh coffee water available all the time

6

Jack

17 Aug 2025

·

Stayed 1 night

The breakfast is served 45 minutes late

10

Heber

3 Jul 2025

·

Stayed 2 nights

We traveled with family to create some photography on the area of Boston. This is a very clean and well maintained hotel. Customer service and housekeeping did a great job. It offers a balanced and hot breakfast with several options of fruits, dairy, cereal, and eggs. They were consistent in offering two types of omellets and scramble eggs also. Also, I was pleasantly surprised they offered pork and turkey sausages for those who prefer a pork free diet. I recomend this hotel.

10

Sudip

7 Jul 2025

·

Stayed 2 nights

The reception was friendly. The room layout was nice, however powder outlets had issues, specially USB outlets do not work very well. The breakfast service was nice, food had ample options and sraff were attentive and caring. Overall we had a pleasant experience.

10

Wendy

1 Oct 2024

·

Stayed 3 nights

Very clean. The breakfast in the morning was great with a ton of warm & cold options. The beds were so comfortable. I would stay here again. Easy 40 min drive to Salem from here.

6

Saverio

4 Jun 2025

·

Stayed 1 night

i guess cuts are affecting staffing. there was no milk or oats ready for breakfast

10

Christy

1 Aug 2025

·

Stayed 1 night

Great place to stay our room was clean and comfortable. Breakfast was delicious with many choices. Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$107
February	US$117
March	US$121
April	US$125
May	US$148
June	US$145
July	US$136
August	US$146
September	US$155
October	US$169
November	US$115
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $203	17 $130	18 $148	19 $153
20 $104	21 $154	22 $163	23 $165	24 $124	25 $156	26 $154
27 $107	28 $125	29 $151	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $146	3 $178
4 $117	5 $133	6 $164	7 $160	8 $138	9 $197	10 $193
11 $122	12 $148	13 $162	14 $157	15 $123	16 $168	17 $204
18 $105	19 $134	20 $139	21 $130	22 $149	23 $209	24 $185
25 $105	26 $115	27 $115	28 $133	29 $119	30 $121	31 $154

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Room, 2 Queen Beds, Accessible (Communications Mobility Accessible)

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Room, 1 King Bed, Accessible (Communications Mobility Accessible)

Room, 1 King Bed, Accessible (Communications Mobility Accessible)

Standard Room, 1 King Bed

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Chelmsford by IHG

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Prices for upcoming dates