TownePlace Suites by Marriott Detroit Commerce

Love the staff! Greet workout room. Beautiful park great for walking around the corner

Was a very cold snowy day in Michigan with very limited parking near the door. Most all of parking near the entrance is now for EMVs and then the Hotel Van so not real good when you have to carry your bags in a cold snow storm in the dark.

Great Location...good staff... breakfast was average....not much variety....same hot food daily. Furniture in room was very dirty and stained but staff came and put down sheets over furniture....pool was very nice and clean...very nice weight room... Beds were comfortable....Al in all...good experience.

They allow pets and charge an extra cleaning fee, ok by me, but my room had dog hair all over the couch and even in the doorway area. The bed and bath were clean but the other hair was unacceptable. Also upon check in I asked about water for Marriott Gold member and this property does not offer anything for being a gold member. The breakfast had the least offerings I have ever seen before. The people were certainly nice but following the location rules.

This hotel is listed as pet friendly. It is definitely not pet owner friendly. After a less than 12 hour stay I received the receipt for the pet fee which was 2 to 3 times what I have paid at other hotels. I was not informed of the amount of the fee when checking in. After calling the manager I was told there is a special cleaning fee for all pet rooms and the amount is on a sign at the front desk. Of course I didn’t see this sign and wasn’t told by the clerk. My request to reduce or remove the fee was rejected. Unfortunately the nail clippings on the bathroom floor evidently weren’t covered by the “special cleaning” the pet rooms supposedly receive. All I can hope is that the revenue this property loses from other pet owners that read this review and choose another hotel will more that offset the money they extorted from me.

My wife and I spent an extended visit (a couple of weeks) at the TownePlace Suites Detroit Commerce. The major advantage and attraction of this property were the staff and their warm and efficient treatment of us. They were especially and unusually attentive to all our needs and requests -- always with a smile. The daily breakfast included choices of cereals and assorted supplements (nuts, raisons, etc), egg patties, sausages, salsa, bagels, bananas, orange or apple juice, yoghurt, chocolate milk, coffee, etc. On weekdays, Asian fare, including rice, condiments, miso sauce, was also available. The staff informed us that major renovations will start soon, and the hotel will greatly benefit from this. Otherwise, the location and services (laundry, pool, gym, kitchens in the room) are really excellent. Again, the true beauty of the property lies in the quality and attitude of all the staff!!! This seemed to us to be a tradition of the hotel, and was really appreciated by us!

Very nice property, great staff, security for our classic cars all weekend, pool was not heated inside but refreshing, breakfast was good, rooms very clean but humid, overall very nice place to stay

Friendly staff, clean environment, dog friendly, conveniently located. My only complaint is the sub par breakfast.

This was the filthiest hotel I have ever stayed at. I PAID for six nights, and my Christmas was totally ruined by this experience. The staff was nice but could not help. I found garbage (food and dirty Q-tips) in the sitting chair and sofa. There were stains everywhere. A huge chunk of carpet was cut out and replaced with a remnant, it looked like a child tried to fix it. I killed several stink bugs in the room. There were bugs in the lamps over the dining table, the lamps were also water stained from a leak I am assuming. There were ripped curtains, stains and tears on sofa and chair. Crusty food on dining table, chairs, countertop and on the carpet. I paid for a two bedroom because I was going to have family join me. It was too filthy to do that. I would not even sit on the sofa or that upholstered chair. I asked for a refund and the man at the desk said I couldn't do anything because I already paid. Housekeeping came upon my request the day I got there, I left for 2 hours, when I got back all the same garbage was on carper, in sofa (I moved the cushions so you could see all the garbage). I told the guy at the front desk, and he came in and took the garbage out of the sofa. The whole space smelled like a teenage boy's room. I took photos of all of this. It is not just that it smelled and was dirty. This is a managerial/owner issue. The plaice is just NOT maintained. The ceiling had some patch work paint job, molding was coming off the wall, just a mess.

Overall I had no issues during my weekend staycation. Bed was cozy and the room was good for the most part. There were some food stains on the door to the room and on the walls in the kitchen and the bathroom wall along the baseboard was really dirty. All the dishes were in the dishwasher dirty when I got there. It wasn’t a huge deal as this didn’t make my stay any worse but just a note to housekeeping.

Room needs updating. Housekeeping never came. Dog toys left in room from prior stay. Everyone was very nice, friendly and helpful.

Dirty outdated decor. Torn carpet, stained furniture, only 1 bathroom in a 2 bedroom suite

The kitchen was dirty and the dishes looked like were put away unwashed. There was dried food all over the fridge. I had to clean the entire kitchen including dishes before we can use it. There was a sticky substance on the rug next to the bed that I didn’t realize was there until I stepped on it in the middle of the night and pulled my sock off my foot. We had room service once one time in 8 day stay. The breakfast was terrible. Microwaved sausage and egg patty things. There was only one two slice toaster that barely worked. We would have left for another hotel but there was no other hotels that had rooms with a kitchen available and didn’t want to be charged for early cancellation fees. I have stayed in dozens of Marriott hotels, but this one was disappointing. The staff was friendly, the bed was really comfortable and the shower had good water pressure. I should be asking for a partial refund for spending my time cleaning instead of doing what we were in town to do.

They allow pets and charge an extra cleaning fee, ok by me, but my room had dog hair all over the couch and even in the doorway area. The bed and bath were clean but the other hair was unacceptable. Also upon check in I asked about water for Marriott Gold member and this property does not offer anything for being a gold member. The breakfast had the least offerings I have ever seen before. The people were certainly nice but following the location rules.

Our room never got cleaned during our 5 dsy stay. I am not sure if thats their business model or it was overlooked. We took out our own trash to the bins outside and asked for more towles on a few occasions. Some of the dishes jn the cabinet were also filthy so we rewashed everything. The front desk staff was extremely friendly. Our bed was comfortable. Overall, for the value and the location, we would stay again but just be aware of these oversights.

I stayed at this hotel six years ago. It is not a luxury hotel but it was clean and I had no problems. This time I could see that things had gone downhill. Housekeeping only every three days. I didn't see that written anywhere. They couldn't even deliver clean towels to my room because they were shortstaffed. I had to put my dirty towels in the hallway and go down to get towels after getting back to hotel quite late.The couch in my room clearly hadn't been cleaned in years, my desk lamp didn't work, it just wasn't well maintained. I will stay somewhere else the next time I come to the area.

The place definitely needs a deep clean.

Our room was very nice. I only issue I had with it, was that it didn’t seem to have been vacuumed as I found a couple fake, red fingernails on the floor. But other than that it was a wonderful room! The front door was not marked.

Overall hotel was clean and staff friendly. Sheets didnt fit bed well and kept coming off anytime you sat or layed on bed. And while room didnt need cleaning it woukd have been ni e if garbage had been emptied without me removing bag and placing it in hall

Convenient to where we needed to be, nice diner next to property, noisy since on highway, SMALL bathroom, kitchenette in room, breakfast service subpar with terrible coffee, space not very comfortable for accessible needs.

Rooms very spacious and well equipped

Rooms were perfect for a quiet night night for my wifes birthday.

Very nice Hotel. Michael at the front desk was great. There was a small issue when I checked in as my card was charged again after I had already prepaid. Michael handled it very professionally and my money was returned by the next day. The room was nice with a King size bed, nice closet, refrigerator, coffee maker, two burner stove and dishwasher. I travel a lot for work and they had a very nice desk to do work at. They are not currently doing housekeeping everyday but if you need something, you just let the front desk know and they will assist you. Would definitely recommend this hotel.

A good hotel but had a few drawbacks. Sheets on king bed did NOT fit properly and kept coming loose. We found ourselves sleeping on a bare mattress.

The owner and the two male staff working this weekend are amazing. Very nice and welcoming. I loved the fact of having a mini kitchen if needed.

Our room never got cleaned during our 5 dsy stay. I am not sure if thats their business model or it was overlooked. We took out our own trash to the bins outside and asked for more towles on a few occasions. Some of the dishes jn the cabinet were also filthy so we rewashed everything. The front desk staff was extremely friendly. Our bed was comfortable. Overall, for the value and the location, we would stay again but just be aware of these oversights.

Check in/out is quick and easy. Reception at the front desk is very warm and friendly. The room is very spacious, clean and comfortable. Bed is so comfortable. Will definitely come back

A little noisy in the west facing rooms against the highway, and TV experience could be better. But, overall very nice property, and would stay here again.

Room needs updating. Housekeeping never came. Dog toys left in room from prior stay. Everyone was very nice, friendly and helpful.

Michael was outstanding & helped me with every aspect of my stay. He even was seen cleaning floors when he was short handed.

The front desk staff was terrible. My last stays have been excellent. No help for anything at all. Very incompetent.

This hotel is listed as pet friendly. It is definitely not pet owner friendly. After a less than 12 hour stay I received the receipt for the pet fee which was 2 to 3 times what I have paid at other hotels. I was not informed of the amount of the fee when checking in. After calling the manager I was told there is a special cleaning fee for all pet rooms and the amount is on a sign at the front desk. Of course I didn’t see this sign and wasn’t told by the clerk. My request to reduce or remove the fee was rejected. Unfortunately the nail clippings on the bathroom floor evidently weren’t covered by the “special cleaning” the pet rooms supposedly receive. All I can hope is that the revenue this property loses from other pet owners that read this review and choose another hotel will more that offset the money they extorted from me.

Very nice Hotel. Michael at the front desk was great. There was a small issue when I checked in as my card was charged again after I had already prepaid. Michael handled it very professionally and my money was returned by the next day. The room was nice with a King size bed, nice closet, refrigerator, coffee maker, two burner stove and dishwasher. I travel a lot for work and they had a very nice desk to do work at. They are not currently doing housekeeping everyday but if you need something, you just let the front desk know and they will assist you. Would definitely recommend this hotel.

Our room never got cleaned during our 5 dsy stay. I am not sure if thats their business model or it was overlooked. We took out our own trash to the bins outside and asked for more towles on a few occasions. Some of the dishes jn the cabinet were also filthy so we rewashed everything. The front desk staff was extremely friendly. Our bed was comfortable. Overall, for the value and the location, we would stay again but just be aware of these oversights.

Check in/out is quick and easy. Reception at the front desk is very warm and friendly. The room is very spacious, clean and comfortable. Bed is so comfortable. Will definitely come back

I stayed at this hotel six years ago. It is not a luxury hotel but it was clean and I had no problems. This time I could see that things had gone downhill. Housekeeping only every three days. I didn't see that written anywhere. They couldn't even deliver clean towels to my room because they were shortstaffed. I had to put my dirty towels in the hallway and go down to get towels after getting back to hotel quite late.The couch in my room clearly hadn't been cleaned in years, my desk lamp didn't work, it just wasn't well maintained. I will stay somewhere else the next time I come to the area.

Took forever to check in, the guy kept answering the phone and taking care of them while the line of people stood there and stared at him. Annoying. Otherwise, clean, quiet, comfortable, no weird smells.

Tom was the best host. Kind, friendly, efficient, and helpful

Love the staff! Greet workout room. Beautiful park great for walking around the corner

Continental breakfast was sufficient; hot-serve offers should vary. The same egg patties & turkey sausage patties got old ,as we were there for several days. We made it work with a lot of do-it-yourself prep. All that said, it was a very nice stay & convenient location!

Convenient to where we needed to be, nice diner next to property, noisy since on highway, SMALL bathroom, kitchenette in room, breakfast service subpar with terrible coffee, space not very comfortable for accessible needs.

The staff was super helpful and the location was excellent for our needs

I booked an accessible room. When I checked in, my room wasn’t available, so they placed us in a different. The next morning, we were moved to a beautiful accessible room and our luggage was moved for us to the new room. The property is very nice (I’ve stayed here before), clean, good breakfast, close to freeways, but quiet. The staff is helpful and very friendly.

Easy to access places, from shopping to dinning in.

My wife and I spent an extended visit (a couple of weeks) at the TownePlace Suites Detroit Commerce. The major advantage and attraction of this property were the staff and their warm and efficient treatment of us. They were especially and unusually attentive to all our needs and requests -- always with a smile. The daily breakfast included choices of cereals and assorted supplements (nuts, raisons, etc), egg patties, sausages, salsa, bagels, bananas, orange or apple juice, yoghurt, chocolate milk, coffee, etc. On weekdays, Asian fare, including rice, condiments, miso sauce, was also available. The staff informed us that major renovations will start soon, and the hotel will greatly benefit from this. Otherwise, the location and services (laundry, pool, gym, kitchens in the room) are really excellent. Again, the true beauty of the property lies in the quality and attitude of all the staff!!! This seemed to us to be a tradition of the hotel, and was really appreciated by us!

Our room never got cleaned during our 5 dsy stay. I am not sure if thats their business model or it was overlooked. We took out our own trash to the bins outside and asked for more towles on a few occasions. Some of the dishes jn the cabinet were also filthy so we rewashed everything. The front desk staff was extremely friendly. Our bed was comfortable. Overall, for the value and the location, we would stay again but just be aware of these oversights.

A little noisy in the west facing rooms against the highway, and TV experience could be better. But, overall very nice property, and would stay here again.

Friendly staff, clean environment, dog friendly, conveniently located. My only complaint is the sub par breakfast.

Staff was friendly. Room was clean and comfortable. Breakfast was subpar. Slow draining bathroom sink.

Clean Quiet, good breakfast, would definitely stay here again

Continental breakfast was sufficient; hot-serve offers should vary. The same egg patties & turkey sausage patties got old ,as we were there for several days. We made it work with a lot of do-it-yourself prep. All that said, it was a very nice stay & convenient location!

Convenient to where we needed to be, nice diner next to property, noisy since on highway, SMALL bathroom, kitchenette in room, breakfast service subpar with terrible coffee, space not very comfortable for accessible needs.

Great Location...good staff... breakfast was average....not much variety....same hot food daily. Furniture in room was very dirty and stained but staff came and put down sheets over furniture....pool was very nice and clean...very nice weight room... Beds were comfortable....Al in all...good experience.

They allow pets and charge an extra cleaning fee, ok by me, but my room had dog hair all over the couch and even in the doorway area. The bed and bath were clean but the other hair was unacceptable. Also upon check in I asked about water for Marriott Gold member and this property does not offer anything for being a gold member. The breakfast had the least offerings I have ever seen before. The people were certainly nice but following the location rules.

Just stayed for 1 night and the only issue we had was a drain issue with the bath tub. Other than that, the whole place was clean and smells good and it was quiet. The breakfast was just ok. They only had scrambled eggs, turkey patties, some fruits, cereal and yogurt. I do not mind staying in this hotel again.

Very nice property, great staff, security for our classic cars all weekend, pool was not heated inside but refreshing, breakfast was good, rooms very clean but humid, overall very nice place to stay

I thought the place was very clean and staff was friendly. Rooms were nice. Breakfast could have been better. I would definitely choose this place again when I am in the area.

Friendly staff, clean environment, dog friendly, conveniently located. My only complaint is the sub par breakfast.