Brook Road Inn

I stayed twice. It’s a rustic ski lodge vibe, creaky wood floors, no rugs. The rooms & house is clean. The coffee bar is Keurig with Kcup & tea options, zero cream or milk. The front steps could use some maintenance. There is a key code needed to check in. Zero staff on site. They send you a security deposit request by text w/a link. Most of us ignore texts from unknown senders. I emailed to get code; got it once I pd the deposit. The front-door security is deceptive. There were 3 others doors unlocked, one open & one w NO lock. At 10:30 pm we called all numbers posted; one was disconnected. Kayla the manager NEVER responded. Heard from the management company after check-out time/after we left. Heard from BRI later. Another guest came in at 10:30 pm at back door, wanting to come in. Told her the process to get the code. She then said she had come in earlier & put her stuff in a room. Def a security breach. The door that wouldn’t lock we gathered things to try to barricade it. No idea if others had entered via the unsecured doors. Since our “private bath” could be accessed by anyone in the building (unlocked/just a note on door) & we had to cross a public hallway from our room, it was unnerving. BRI seemed to not understand how this security breach was frightening. Management co took 4 full days to convince RBI to offer a partial refund. Without this security breach & lazy follow-up, I probably would have given them a 4. Inexpensive lodge, quiet area. Rm keys by front door.

Brook Rd Inn was such a sweet little place to visit. It was rustic, clean, and it had the feel of a youth hostel ambience and atmosphere. We enjoyed our 12 hour stay very much, and I would definitely return.

The room was very clean and our bathroom was amazing! You cannot have food in your room and there isn’t a tv or anything in there. I didn’t see any staff at the place. It wasn’t explained to me how to get into the place very well at all so it took us a few minutes to figure it out and we felt kind of foolish. It was fine if you just wanted a place to sleep for the night but we probably wouldn’t go back.

Check-in was not easy. We got locked out of the building twice because we never got a code. Once the staff knew what happened they were very responsive.

It was great, c