Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 1:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, a complimentary shuttle service operates within 10 kilometers of the hotel.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances, wheelchair-accessible facilities, and elevators. Specific details about accessible rooms and bathrooms are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is connected to a shopping center and is within a 5-minute drive of the Monterrey Institute of Technology and Santa Lucia Riverwalk. It is approximately 2 miles from Fundidora Park and Cintermex.

What are the hotel's policies regarding children?

Children are welcome at the hotel, and kids can stay for free up to a certain minimum age, which is not specified.

City Express Plus by Marriott Monterrey Nuevo Sur Hotel

Average nightly price at City Express Plus by Marriott Monterrey Nuevo Sur by month, last 12 months (USD)
Month	Average price
January	US$108
February	US$104
March	US$124
April	US$92
May	US$100
June	US$209
July	US$130
August	US$118
September	US$105
October	US$107
November	US$108
December	US$102

What guests think

Across many reviews, City Express Plus by Marriott Monterrey Nuevo Sur stands out for its convenient location within a shopping plaza near venues, with friendly staff, but it draws recurring complaints about slow check-in, basic breakfast, and maintenance issues.

Rooms are generally small with basic amenities; several guests note firm beds or uncomfortable pillows, noise from plumbing or air conditioning, and spotty Wi-Fi. Facilities are simple, with validated parking in adjacent garages, no pool, and a modest gym that needs better upkeep. Expect a practical stay centered on location and convenience rather than full-service comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: no pool, a small gym with multiple equipment problems, and an ice machine reported out of service. Parking is via adjacent garages with hotel validation; options can be limited and not on-site.

Related guest reviews

8

Marina

30 Nov 2024

·

Stayed 6 nights

Buenos días, hay dos máquinas que no sirven en el gimnasio y las cafeteras hacen demasiado ruido. Sería muy bueno que hubiera café de forma tradicional. También las regaderas tienen muy poca presion de agua. Todo lo demás excelente, gracias !

10

JORGE ARMANDO

26 Jul 2024

·

Stayed 1 night

Todo Bien! el único detalle es que no tiene estacionamiento propio!

6

Noe

28 Apr 2025

·

Stayed 1 night

Importante remidelen loa aparatos del gimnasio, tiene dos caminadoras y una no encendió y la que si encendió, esta en muy malas condiciones y no son de calidad comercial

10

Sylvia

22 Jul 2024

·

Stayed 4 nights

No pool..and check-in process was a little slow. But hotel was clean..friendly staff..close to walmart..food and other shopping

2

Daniel

16 Mar 2025

·

Stayed 1 night

Más de 1hr para hacer el Check-in, A/C deficiente, atención del personal en el mostrador con poca empatía, la maquina de hielo fuera de servicio (33ºC al exterior). Pésimo desayuno. Muy caro para la calidad ofrecida.

10

Jose

17 Dec 2024

·

Stayed 1 night

Hotel was great and even better location. Plenty to do and walk outside. Parking is at garages but its free once they validate you. Only the check in could have been better. One line for check in another for the keys took too long. There was a big game so i guess it was busy was the problem. Definitely would stay here again. Simple rooms but comfortable and clean.

10

Veronica

22 Jan 2025

·

Stayed 5 nights

This was a great hotel! I’d stay here again next time. Close to everything, several coffee shops and dining options. We rented a car and the parking section was very clean and safe. The hotel quickly validated the parking as it was included in our stay. Breakfast was lite, options included toast, cereal, fruits, cottage cheese, yogurts, deli meats, cheese, and fresh juices. A few cons that I’d like to mention would be that the carpeting in the rooms surely are very dirty and when we walked in on the first day, I could see blonde hairs and specs stuck to the carpet. Unless you are in a suite with kitchenette, the other rooms do not have a refrigerator and microwave like every other hotel. Having a small child, I’d wish they’d include that in all the rooms. We couldn’t take our left overs to reheat, and we couldn’t take refrigerated snacks for our child. Overall: Great location, Safe area, and many shopping, dining, and relaxation options.

10

Sergey

9 Sept 2024

·

Stayed 1 night

Great staff. Clean close to shopping and restaurants. I wish there was a pool though

6

Sergey

30 Nov 2024

·

Stayed 3 nights

beds are uncomfortable especially if there is more than 1 person in the room. Staff are great very clean, rooms are small. Free breakfast is a bit light on the food but hey it's free... no pool on the premises but great views. I would stay again but there is room for improvement. P.S. ubers take too long to get to hotel but luckily there are local taxis available

8

Bruce Eduardo Lee

21 Apr 2025

·

Stayed 1 night

El tema del estacionamiento si es importante y no tienen muchas opciones

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Cleanliness

Feedback is mixed: many guests found the property and rooms clean, but recurring reports cite dirty or stained linens, musty or sewage odors, and housekeeping that is late or missed.

Related guest reviews

6

Andrea Reyna

15 Jun 2024

·

Stayed 1 night

Las habitaciones muy sucias

10

Hortencia

8 Dec 2024

·

Stayed 2 nights

Very clean.

2

Beatriz Eugenia

12 May 2024

·

Stayed 3 nights

Las sábanas estaban sucias, con sangre, se les hizo la observación y las seguían poniendo sucias con labial, y tuve que dejar la habitación al tercer día al ver que no ponían atención o por decirles lo hacían a propósito

10

Emmanuel

19 Mar 2025

·

Stayed 3 nights

Muy limpio

6

CESAR

3 Jul 2024

·

Stayed 6 nights

Fuerte olor a drenaje no atendieron, hicieron limpieza del cuarto en dos ocaciones en una semana por que “tenian mucha ocupación” había estado varias veces ahí con mejor experiencia Creo que difícilmente volvería.

8

Mariana

31 Dec 2024

·

Stayed 5 nights

Le falta mantenimiento a las alfombras, muchas partes estan levantadas o rotas. También en cuestión de plomeria, la regadera y el lavamanos emitían olores y se tapaban

8

Gerardo Romo

2 Mar 2025

·

Stayed 1 night

Muy limpio y bien conservado para un viaje corto

4

Victor manuel Gonzalez

17 Feb 2025

·

Stayed 1 night

Habitación sucia. Regadera nueva se hiba el agua. Afortunadamente nos cambiaron la habitación

2

David andres

9 Apr 2024

·

Stayed 1 night

El primer hotel que me toca extremadamente sucio y descuidado, habitaciones sucias y con muy mal olor, se le comentó a la de recepción que las sábanas y almohadas tenían mal olor y no las cambio, el baño sucio, el clima de estaba roto y reparado con cinta masquin que también ya estaba rota, sillas muy sucias y manchadas igual que la ropa de cama manchadas hasta con sangre, el de la recepción era nuevo y no sabía qué hacer, habitación 314 toda sucia se les hizo la observación y el personal poco profesional no hizo nada

10

Rodrigo

7 Apr 2025

·

Stayed 1 night

Sugiero revisar la limpieza del baño, sólo tenía una toalla y estaba en el suelo. Por otro lado, creo que la taza tenía una fuga porque al usarlo, se escurría agua por todo el baño.

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Rooms

Rooms tend to be small and simply equipped, often lacking a fridge or microwave; several guests mention firm beds or poor pillows, noisy or faulty A/C or plumbing, and unreliable internet.

Related guest reviews

8

Oscar

28 Dec 2022

·

Stayed 19,353 nights

Everything was great, except the A/C was too noisy

8

Erica

30 Nov 2022

·

Stayed 2 nights

The hotel was recommended so I was looking forward to stay. The hotel is very clean and close to many eateries and shops. The only thing I did not like is that the hotel's rooms were very small. I stayed with my two teenage kids and it was uncomfortable. That is the reason I will not stay there. The hotel was clean.

8

Oscar Armando

23 Oct 2025

·

Stayed 2 nights

La habitación tiene un problema con las tuberías y se escucha mucho ruido lo que no te permite descansar

6

Dulce Maria

17 Nov 2023

·

Stayed 1 night

Las habitaciones se supone que son libres de humo, pero la habitación que nos asignaron olía a tabaco. El internet está algo lento, recomiendo mejor usar la red celular. En esa área de Monterrey hay 5G. La televisión es LCD pero no es smart, entonces Netflix y YouTube no son opción. El área en la que se encuentra está excelente ya que está rodeado de restaurantes.

4

yosmel

28 Jun 2025

·

Stayed 1 night

En general se ve bien, pero la habitacion bien fea, con alfombras de oficina, demasiado sencilla, tv pequeño, no tiene minirefrigerador, no tiene microondas

8

Marcos Incer

20 Feb 2025

·

Stayed 1 night

Breakfast quality was very poor and way too basic and limited for the pricing, and the internet speed was very low, not reliable, I reported it to the staff but nothing happened.

6

Marcos Incer

1 Aug 2024

·

Stayed 1 night

Internet service is really poor and slow, I reported it but nothing happened. Staff was friendly

8

Martha

24 Aug 2025

·

Stayed 6 nights

The rooms are very small

10

Veronica

22 Jan 2025

·

Stayed 5 nights

This was a great hotel! I’d stay here again next time. Close to everything, several coffee shops and dining options. We rented a car and the parking section was very clean and safe. The hotel quickly validated the parking as it was included in our stay. Breakfast was lite, options included toast, cereal, fruits, cottage cheese, yogurts, deli meats, cheese, and fresh juices. A few cons that I’d like to mention would be that the carpeting in the rooms surely are very dirty and when we walked in on the first day, I could see blonde hairs and specs stuck to the carpet. Unless you are in a suite with kitchenette, the other rooms do not have a refrigerator and microwave like every other hotel. Having a small child, I’d wish they’d include that in all the rooms. We couldn’t take our left overs to reheat, and we couldn’t take refrigerated snacks for our child. Overall: Great location, Safe area, and many shopping, dining, and relaxation options.

4

Crismilda

17 Apr 2024

·

Stayed 1 night

The bed is really uncomfortable and little for two adults and really expensive room for a shoes box and crying all night because my back hurts for the bed

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Service

Staff is frequently described as friendly and helpful, but front-desk operations are often slow, with long check-in lines and occasional issues with reservations, room changes, or responsiveness.

Related guest reviews

2

Cynthia

17 Mar 2024

·

Stayed 1 night

Tardamos 1hora y media para el check in...!!! Una hora y media!! PESIMO! Ni siquiera una disculpa por la tardanza ni nada.. si puedes escoger otro hotel, HAZLO!

2

Gabriela

27 Aug 2024

·

Stayed 2 nights

La mayoría de los empleados con mala actitud, la habitación sin toallas para manos, cuando realizaron la limpieza dejaron sin secar el baño con agua estancada en regadera pero principalmente los varones de recepción groseros

2

Daniel

16 Mar 2025

·

Stayed 1 night

Más de 1hr para hacer el Check-in, A/C deficiente, atención del personal en el mostrador con poca empatía, la maquina de hielo fuera de servicio (33ºC al exterior). Pésimo desayuno. Muy caro para la calidad ofrecida.

2

Marcos Incer

16 Aug 2025

·

Stayed 3 nights

The property just cancelled my reservation without reason or cause 2 hours before I was going to check inn via an email. No explanation or solution was given.

10

Luis manuel

2 Jul 2025

·

Stayed 4 nights

Excelente atención de sunpwrsonal

2

Ada Cristina

18 Mar 2025

·

Stayed 1 night

Tuve que hacer check out inmediato, no me quedé en las instalaciones ya que no funcionaba el aire acondicionado y no dieron soluciones. Dijeron me mandarían un correo para ver si me reponían la noche, y tampoco he tenido respuesta por parte del hotel, pésimo servicio.

2

Héctor

16 Mar 2025

·

Stayed 1 night

Terrible. Muy mal! El Check in me llevo una hora y media. En ese lapso de tiempo la persona que atendía solo atendió a 5 personas. Llamamos a la gerente en turno y nada cambio. Jamás me había sucedido algo asi

2

PEDRO

27 Dec 2023

·

Stayed 5 nights

El personal de recepción ES MUY GROSERO, NO TE HACEN LA LIMPIEZA DE LA HABITACIÓN A MENOS QUE ANDES DETRÁS DE ELLOS PIDIENDOLO, SOLO TE DICEN QUE LES FALTA PERSONAL

6

Abelino

18 Mar 2025

·

Stayed 2 nights

Servicio de Check in súper lento

10

Eusebio

13 Oct 2025

·

Stayed 3 nights

Great hotel, Great service. Recommended.

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Location

Location is consistently praised inside a shopping plaza with restaurants and services, and convenient for events at nearby venues such as Estadio BBVA, Estadio Banorte, TEC, and Cintermex. Safe, walkable area for errands and dining.

Related guest reviews

10

Liliana

12 Mar 2025

·

Stayed 1 night

Que está cerca de el estadio banorte

10

Karla Patricia

30 Nov 2024

·

Stayed 3 nights

Un hotel nuevo, con buena ubicación para eventos en cintermex

10

Bardia

23 Jul 2024

·

Stayed 2 nights

Nice stay at a safe and comfortable area with easy access to all you need.

10

Adriana

28 Mar 2025

·

Stayed 2 nights

Hotel de buena calidad, está en una plaza así que hay opciones para comer y para comprar otras cosas. Es de fácil acceso. Las camas están cómodas. No hay ruidos fuertes. Y está cerca del estadio BBVA que era a donde yo iba. Regresaré si se da la oportunidad.

8

Carmen

6 Aug 2024

·

Stayed 2 nights

Ubicado en un centro comercial con muchas opciones de comida y cerca del Tec

8

Peter

16 Dec 2025

·

Stayed 3 nights

Great location. Easy walking. Great staff.

10

Jose

17 Dec 2024

·

Stayed 1 night

Hotel was great and even better location. Plenty to do and walk outside. Parking is at garages but its free once they validate you. Only the check in could have been better. One line for check in another for the keys took too long. There was a big game so i guess it was busy was the problem. Definitely would stay here again. Simple rooms but comfortable and clean.

10

Veronica

22 Jan 2025

·

Stayed 5 nights

This was a great hotel! I’d stay here again next time. Close to everything, several coffee shops and dining options. We rented a car and the parking section was very clean and safe. The hotel quickly validated the parking as it was included in our stay. Breakfast was lite, options included toast, cereal, fruits, cottage cheese, yogurts, deli meats, cheese, and fresh juices. A few cons that I’d like to mention would be that the carpeting in the rooms surely are very dirty and when we walked in on the first day, I could see blonde hairs and specs stuck to the carpet. Unless you are in a suite with kitchenette, the other rooms do not have a refrigerator and microwave like every other hotel. Having a small child, I’d wish they’d include that in all the rooms. We couldn’t take our left overs to reheat, and we couldn’t take refrigerated snacks for our child. Overall: Great location, Safe area, and many shopping, dining, and relaxation options.

10

Stephanie

11 Feb 2024

·

Stayed 2 nights

Very clean and quiet area. Located in convenient shopping plaza.

10

Jorge

18 Jun 2025

·

Stayed 1 night

Great location and price

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Dining

Breakfast is commonly described as very basic or poor for the price, with limited cold items and reduced variety compared with past stays; a few guests found it acceptable.

Related guest reviews

8

Maria Fernanda

12 Oct 2025

·

Stayed 4 nights

Podrían mejorar en el desayuno incluido. Es muy incompleto.

4

Patricia

13 Aug 2024

·

Stayed 5 nights

Ahora puedes pedir a la carta y con eso el buen desayuno que antes tenían desapareció ahora el desayuno incluido es leche muy mala, pan duro, fruta ácida… El cuarto lo limpian tardísimo 5:30 pm pedí que lo limpiaran más temprano y eran las 3 pm y seguía igual, no me dejaron toallas, las pedí varias veces hasta que la señorita de recepción muy amable las llevo personalmente solo que perdí mucho tiempo. La máquina de hielo estuvo descompuesta todos los días. Las sábanas y almohadas de muy mala calidad, el aire acondicionado pésimo, hacía un ruido muy fuerte, desde el primer día pedí que lo revisaran y me dijeron que ya lo habían checado y que estaba bien así que entiendo que entonces para ellos es normal que suene así todo el tiempo. Lo que lo salva es la ubicación y que está limpio y buenas condiciones

6

Silverio

14 Jul 2024

·

Stayed 3 nights

Esparaba un poco más del desayuno continental.

8

Marcos Incer

20 Feb 2025

·

Stayed 1 night

Breakfast quality was very poor and way too basic and limited for the pricing, and the internet speed was very low, not reliable, I reported it to the staff but nothing happened.

8

Claudia

12 Jun 2023

·

Stayed 2 nights

El desayuno que te cobran es una BURLA!!!! Pura fruta y pan Cuando en otros hoteles los desayunos incluidos ofrecen alimentos calientes

4

Juan Gabriel

11 Aug 2025

·

Stayed 4 nights

Mal estado del baño, el agua de la regadera se encharca, no pusieron agua para beber suficiente, el último día simplemente dijeron que no había agua. El desayuno incluido malísimo

6

Margarita

15 Apr 2024

·

Stayed 4 nights

Hotel frio e impersonal. Las camas no son lo mas comodo. Bien ubicado para lo que ibamos. Desayun sencillo.

8

KARLA FABIOLA

30 Dec 2024

·

Stayed 1 night

Muy mal desayuno

10

Veronica

22 Jan 2025

·

Stayed 5 nights

This was a great hotel! I’d stay here again next time. Close to everything, several coffee shops and dining options. We rented a car and the parking section was very clean and safe. The hotel quickly validated the parking as it was included in our stay. Breakfast was lite, options included toast, cereal, fruits, cottage cheese, yogurts, deli meats, cheese, and fresh juices. A few cons that I’d like to mention would be that the carpeting in the rooms surely are very dirty and when we walked in on the first day, I could see blonde hairs and specs stuck to the carpet. Unless you are in a suite with kitchenette, the other rooms do not have a refrigerator and microwave like every other hotel. Having a small child, I’d wish they’d include that in all the rooms. We couldn’t take our left overs to reheat, and we couldn’t take refrigerated snacks for our child. Overall: Great location, Safe area, and many shopping, dining, and relaxation options.

4

Jesus

19 Mar 2025

·

Stayed 1 night

Se tardan mucho en darte el cuarto y el desayuno muy malo.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $130	17 $110
18 $95	19 $100	20 $103	21 $105	22 $103	23 $109	24 $111
25 $96	26 $105	27 $111	28 $111	29 $111	30 $108	31 $100

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $101	3 $111	4 $111	5 $111	6 $111	7 $111
8 $111	9 $105	10 $111	11 $112	12 $111	13 $113	14 $111
15 $111	16 $111	17 $111	18 $111	19 $111	20 $107	21 $111
22	23 $113	24 $111	25 $111	26 $111	27 $111	28 $142
29 $96	30 $101

City Express Plus by Marriott Monterrey Nuevo Sur

Prices for City Express Plus by Marriott Monterrey Nuevo Sur

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds

Room, 1 Queen Bed

Room, 2 Double Beds

Guest reviews of City Express Plus by Marriott Monterrey Nuevo Sur

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about City Express Plus by Marriott Monterrey Nuevo Sur

Prices for upcoming dates