Is parking available at the property?

Yes, covered self-parking is available at the property for a fee of PLN 60 per day.

Is breakfast offered at the hotel?

Yes, a continental breakfast is offered for approximately PLN 50 for adults and children. Breakfast is served during specific hours, but the exact timing is not specified.

Are pets allowed at the property?

The property does not specify if pets are allowed. Service animals are typically exempt from any pet policies. It is advisable to contact the property directly for more information.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is until 11:00. Early check-in and late check-out are available for a fee of PLN 100, subject to availability. Guests should contact the property in advance to arrange this.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of PLN 90 per vehicle (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers disabled access, including wheelchair-accessible facilities in public areas and rooms. Specific features such as step-free entrances and elevators are also available.

Where is the hotel located in relation to key landmarks?

The property is located in Kleparz, Krakow, just 0.2 km from Galeria Krakówska and within walking distance to several attractions including the Royal Road (0.4 km), Stary Kleparz (0.6 km), and the Main Market Square (1.2 km).

Turnau City Aparthotel in Kraków

Average nightly price at Turnau City Aparthotel by month, last 12 months (USD)
Month	Average price
January	US$65
February	US$54
March	US$65
April	US$82
May	US$87
June	US$68
July	US$64
August	US$77
September	US$386
October	US$82
November	US$70
December	US$112

What guests think

At Turnau City Aparthotel, travellers highlight the very convenient location near Kraków Główny station and Old Town, spacious self-contained apartments with useful amenities, and generally responsive communication, while noting inconsistent check-in, variable unit quality, and frequent complaints about mattress comfort.

Most guests find the apartments clean, but several report dust, bathroom issues, and limited towel or trash service during longer stays. Self-catering features like washers, dishwashers, and basic kitchens are appreciated, though missing items (microwave, coffee maker, utensils) and occasional maintenance problems appear. Breakfast is available as a delivered bag/box with mixed feedback on quality, variety, timing, and order accuracy. Expect a practical, central base with good value if you are comfortable with an apartment-style stay and some variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Apartment-style setup with basic kitchens, washers/dishwashers, and some units with air conditioning; underground parking is available. Remote, code-based check-in is common and can be confusing, and several reviews note missing kitchen items or small maintenance issues.

Related guest reviews

6

Greig

20 Feb 2025

·

Stayed 3 nights

location is great easy walk from the train station, check in instructions easy to follow and understand. The only trouble was the light above the unit door was blown the the numbers on the lock box very hard to read even with iphone light on it, apartment was spacious had requested twin bed but the second bed not made up. The door handle to the outdoor patio broken and fell off unable to use and while the map said there was a reception desk in our building there was none I could find to report it. Washing machine does not have dryer function, also of not no microwave in the kitchen or toaster

10

Christopher

4 Nov 2024

·

Stayed 3 nights

Very interesting that there's no real check-in as you just receive your key at the door of your room. Everything was clean and communication was very good. Perfect location for me.

10

Tanja

13 Jul 2023

·

Stayed 2 nights

Ren og fin leilighet. Stille om natten. Gangavstand til gamlebyen 5-7 min. Vi manglet et sett med sengetøy ved ankomst, tok en telefon til resepsjonen og fikk det levert på døra innen 10 min. Parkering var i samme bygning. Kommer gjerne tilbake !

Translate

10

Adrian

5 Nov 2025

·

Stayed 3 nights

Excellent location, helpful staff, very convenient garage parking. The apartment was spacious and clean. I would stay there again.

8

FUYUKO

22 Aug 2025

·

Stayed 4 nights

クラクフ中央駅（駅にショッピングモールがあり、カルフールも入っていました）から近く、とても便利でした。少し古い感じはありますが、冷蔵庫、洗濯機、エアコン、バスタブがあり快適に過ごせました。 4泊したので、バスタオルは２セット置いて欲しかったです（洗濯しても乾かないので）。掃除機も置いて欲しいと思いました。何か問題があっても、すぐに返信がくるので安心です。

Translate

8

Eric

23 Sept 2025

·

Stayed 6 nights

Mooi, modern appartement voorzien van afwasmachine. 3 terassen aanwezig, airco aanwezig, correcte communicatie. Er missen details: geen kapstok aan voordeur, sommige niet werkende stopcontacten, geen bedlampen, slechte matras in 1 van de 2 kamers, onvoldoende handdoeken, 2 tassen in een 6 persoonsappartement. Dat is op te lossen mits een kleine ingreep. Appartement op wandeladstand van de bezienswaardigheden. Veel winkels in de nabijheid.

Translate

10

Robyn

15 Jul 2025

·

Stayed 2 nights

We reached out to the property to see if we could leave our stuff with them before check in and they were very accommodating. The apartment was located across the street from the train main station which was very convenient. It was about a 10-15 minute walk to the main square which wasn't bad. The main station had a full mall attached to it so you had access to stores if you needed and there was a small grocery store nearby. There were also places to get food around the property although it was mostly "fast food" type. It was very safe with a security gate and on-site security in the building. The apartment itself had everything you could need. A washer and drying rack, a dishwasher, a fan, iron and ironing board, as well as the usual kitchen items. Overall, great stay.

8

Simon

8 Sept 2025

·

Stayed 3 nights

The property was spacious but lacked simple things like a tea towel, coffee mackine, oven tray. One of the towels were torn, no plug in kichen sink meant washing up was wasteful.

8

Søren

20 Jul 2025

·

Stayed 6 nights

Det var 2 gode værelser med alt det man skal bruge. Indtjeningen var lidt svær da det var umuligt at finde en parkeringsplads. Samt at receptionen var ét andet sted end der stod. Hotellet burde anbefale at man lejer plads i parkeringskælderen,hvilket vi også gjorde. Men ét dejligt sted med god plads,dog var sengen ikke for god.stedet ligger centralt i Krakow så kun ros herfra.

Translate

8

Jeanne

7 Apr 2025

·

Stayed 3 nights

really nice room and good location. We only needed the curtains to be fully drawn, so it was dark. An extra bedside table and a couple of bedside lamps would be good. A little more cutlery would be desirable. But all in all a good experience and nice with the underground parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the apartments as clean, yet multiple reviews cite dust, bathroom cleanliness problems, smelly or stained linens, and minimal in-stay housekeeping such as towel or trash changes.

Related guest reviews

6

David

30 Apr 2024

·

Stayed 6 nights

Good sized studio apartment. Great location. Good access to buses, trams and the main train station. Coffee shops, shopping centre and food options all close by. Apartment had a few initial problems (toilet cistern took 20 minutes to refill, showerhead was useless) but helpful office staff got these problems rectified quickly. Bed had 2 slats missing which were not replaced but we moved them to an area of the bed that didn't affect sleeping too much. Bathroom could be cleaner. In a 6-night stay, nobody changed the towels or topped-up the toilet roll. But even after these small negative points we would definitely stay again due to great value for money. Thanks

8

Natali

25 Mar 2024

·

Stayed 3 nights

It was great value for money but the bathroom could use a good clean. We also had a room on the 1st floor and windows towards a hectic street with cars and buses. Fortunately we had ear plugs with us otherwise it would have been impossible to sleep. The curtains didn’t shut out all light and could use an upgrade. The beds were on the firmer side (which we don’t mind). The communication with the reception was smooth and the hotel was walking distance from Old Town and a big galleria. If you’re looking for something budget this is a great alternative although some thing could get refined in order for me to give it 5 stars.

6

Ravindra

31 Mar 2025

·

Stayed 3 nights

Bed was very uncomfortable. There were stains on the bed sheet. The toilet seat had hair on it and was not clean

6

Christopher

24 Sept 2025

·

Stayed 1 night

The location was great! Lots of food and ahopping options. Very close to the train and bus stations. The room was modern, but it was not very clean. There was dust on every surface. The walls had little particles of food on them. Like there was a kid touching them after they ate but no one cleaned it for the next guest. The stay was ok. Modern spot close to everything, but not that clean.

10

Adrian

5 Nov 2025

·

Stayed 3 nights

Excellent location, helpful staff, very convenient garage parking. The apartment was spacious and clean. I would stay there again.

8

Choi

8 Sept 2025

·

Stayed 3 nights

비교적 깨끗하고 근교 관광지나 구시가시를 방문하기에 교통이 편했으며 간이주방이 있어 간단히 먹긴 좋았음. 그런데 이불은 덜 말랐는지 냄새가 나서 불쾌했음

Translate

10

LISA

27 Nov 2025

·

Stayed 2 nights

This apartment is in a great location by the train station, mall and walking distance to the Old City. Highly recommend it. It was clean and easy to check in.

8

Taras

3 Dec 2025

·

Stayed 2 nights

Large and spacious room. Clean appartments. The kitchen has everything you need. It was nice to see 2 small bottles of mineral water, tea and coffee. The bathroom is generally clean, everything works. There is shower gel and soap. Clean towels.

10

Dani

15 Oct 2025

·

Stayed 1 night

A great place to stay. Good quality at a very good price! Very very clean!

10

Denise

6 Sept 2025

·

Stayed 5 nights

Boendet var helt ok. Ingen städning på fem dagar och endast en sop. Ingen trasa att torka av bord och spis trots att man sa att vi skulle få pappershanddukar. Ingen utrymningsplan, vilket är viktigt. Läget var perfekt. Trots att det fanns saker att förbättra är vi nöjda med vår resa. Karin, Sverige.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Apartments are generally spacious, but bed comfort is a recurring issue (often too soft or thin), some street-facing units are noisy or let in light, Wi‑Fi can be slow, and quality varies between apartments.

Related guest reviews

8

Natali

25 Mar 2024

·

Stayed 3 nights

It was great value for money but the bathroom could use a good clean. We also had a room on the 1st floor and windows towards a hectic street with cars and buses. Fortunately we had ear plugs with us otherwise it would have been impossible to sleep. The curtains didn’t shut out all light and could use an upgrade. The beds were on the firmer side (which we don’t mind). The communication with the reception was smooth and the hotel was walking distance from Old Town and a big galleria. If you’re looking for something budget this is a great alternative although some thing could get refined in order for me to give it 5 stars.

10

Andreas

5 Dec 2025

·

Stayed 1 night

Rummet var rent, stort och varmt. Personalen var mycket hjälpsam och trevlig. Wi-fi kunde vara snabbare. Frukosten var inte gratis.

Translate

6

Akio

17 May 2025

·

Stayed 2 nights

good location, spacy appartement but worn-out cheap furniture and a horrible soft bed with too small blankets.

6

Hani

1 Aug 2024

·

Stayed 3 nights

Location is great, unit is a nice size. However unit needs quite a few upgrades to make it comfortable eg better mattress, better sound proofing, more supplies in kitchen eg Pan, better maintenance, reliable WiFi and more standardized features eg air conditioning only available in some units and bed sizes differ. This is a function of supply of units being quite different. You can end up with a great unit or one that’s a miss. Makes for an unpredictable expertience

8

Brian

4 Nov 2024

·

Stayed 4 nights

Really nice apartment with rooftop terrace, in a good area close to the main railway station. Only small quibble, the mattress was too soft for my liking and unusually it was only 140cm wide.

8

Taras

3 Dec 2025

·

Stayed 2 nights

Large and spacious room. Clean appartments. The kitchen has everything you need. It was nice to see 2 small bottles of mineral water, tea and coffee. The bathroom is generally clean, everything works. There is shower gel and soap. Clean towels.

10

Hanna

4 Jun 2025

·

Stayed 5 nights

Perfect location, big room, had everything we needed!

6

PIERRE

7 Nov 2025

·

Stayed 4 nights

Appartement spacieux, calme, bien situé. Simple pour récupérer les clefs. Dommage, il n'y a pas de rideau dans la baignoire donc on met de l'eau partout, le matelas est un peu mou à mon goût et pas de lessive pour la machine... j'ai passé un bon séjour et Cracovie est magnifique.

Translate

8

Liripa

7 Apr 2025

·

Stayed 2 nights

Great location, good communication for remote access. Mattresses were thin and hard, so if you like a firmer place to sleep, then this is your location. I would not oppose returning here.

10

Greg

3 Jun 2025

·

Stayed 6 nights

The apartment was big with large balcony. It has all necessary items for cooking etc. The apartment lacks decor to make it cozy. Location is excelent with a bar downstairs and a convenience store

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Communication is typically prompt and helpful, but several guests struggled with finding reception or receiving access codes on time, making check-in feel confusing or delayed.

Related guest reviews

6

David

30 Apr 2024

·

Stayed 6 nights

Good sized studio apartment. Great location. Good access to buses, trams and the main train station. Coffee shops, shopping centre and food options all close by. Apartment had a few initial problems (toilet cistern took 20 minutes to refill, showerhead was useless) but helpful office staff got these problems rectified quickly. Bed had 2 slats missing which were not replaced but we moved them to an area of the bed that didn't affect sleeping too much. Bathroom could be cleaner. In a 6-night stay, nobody changed the towels or topped-up the toilet roll. But even after these small negative points we would definitely stay again due to great value for money. Thanks

2

Yelena

15 Mar 2024

·

Stayed 2 nights

I did not get the code till the evening of the day of my stay and had to look for another hotel

10

Edith

9 Nov 2024

·

Stayed 1 night

Very nice apartments- only check in is very problematic and confusing. Check in is weird and short time open- communication needs improvement

8

Inger Ester

3 Nov 2023

·

Stayed 4 nights

Innsjekkingen var helt tragisk, ble ikke sluppet inn av folk som kom gikk. De sa det var privat, omsider kom en reperatør for bygget og hjalp oss inn.Viste oss et knøttlite kontor nederst i gangen i annen etasje. Han var veldig koselig og hjelpsom så ting ordnet seg etter hvert. Burde vært et synlig kontor fra utsiden. Reiser aldri dit igjen. Mail ang innsjekkingen kom for sent.

Translate

8

Pallavi

28 Aug 2025

·

Stayed 3 nights

The property was very well kept clean and comfortable. We had just little problem with the excess code as the buttons were not functioning properly. The only problem was the air con was outside the bedroom so we had to leave the door open to make it cool. The reception we could not find but they replied prompt to the queries. So it was good as we stayed short period. I would rate it good.

10

Adrian

5 Nov 2025

·

Stayed 3 nights

Excellent location, helpful staff, very convenient garage parking. The apartment was spacious and clean. I would stay there again.

10

Robyn

15 Jul 2025

·

Stayed 2 nights

We reached out to the property to see if we could leave our stuff with them before check in and they were very accommodating. The apartment was located across the street from the train main station which was very convenient. It was about a 10-15 minute walk to the main square which wasn't bad. The main station had a full mall attached to it so you had access to stores if you needed and there was a small grocery store nearby. There were also places to get food around the property although it was mostly "fast food" type. It was very safe with a security gate and on-site security in the building. The apartment itself had everything you could need. A washer and drying rack, a dishwasher, a fan, iron and ironing board, as well as the usual kitchen items. Overall, great stay.

10

George

23 Sept 2025

·

Stayed 7 nights

Staff were efficient in their communication and the facilities were in place to start my holiday very promptly (check in instructions etc key pickup) location was very good with taxi ranks,trams, buses and e scooters very close nearby. Food and groecy shops also being very close as well. Also very easy to get to the Old town from where the hotel is situated

10

Saurabh

28 Dec 2025

·

Stayed 4 nights

Very conveniently located, just a short walk from the main station. Clean apartment and comes with all required amenities. The beds are a bit soft, but we're okay with that. The support team was available via whatsapp which was a big advantage. The instructions to checkin were clear. The office is on the same floor where there is a facility to keep luggage in opening hours. Recommended for a stay, especially if ur coming with family

10

Portia

17 Apr 2025

·

Stayed 2 nights

We had a great stay at Turnau City Aparthotel. The apartment was clean, comfortable, and well-equipped—perfect for a short city break. The location was convenient, close to shops, transport, and local attractions. Check-in was a bit tricky at first since there’s no front desk when you arrive, but the staff were very responsive. They replied to emails promptly and were just a phone call away whenever we had questions or needed assistance. Once we got settled in, everything went smoothly and we really enjoyed our stay. A solid choice for anyone looking for a cozy, self-contained stay in the city!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central location close to Kraków Główny station, a large mall, transit links, and an easy walk to the Old Town; some street-facing units report traffic noise.

Related guest reviews

8

Helen

20 May 2025

·

Stayed 4 nights

Modern aparhotel with elevator! Galeria Krakowska Shopping Center is a few steps away. Old town walkable. Love the location.

8

Melanie

26 Apr 2025

·

Stayed 3 nights

Zum Zentrum und Bahnhof, wo sich auch ein Einkaufszentrum befindet, sind es nur wenige Gehminuten.

Translate

10

Weronika

4 Aug 2024

·

Stayed 1 night

Clean property walking distance to market square and train station. Would highly recommend!

10

LISA

27 Nov 2025

·

Stayed 2 nights

This apartment is in a great location by the train station, mall and walking distance to the Old City. Highly recommend it. It was clean and easy to check in.

8

nicholas

5 Feb 2025

·

Stayed 3 nights

Decent option not far from old town. Central location near public transport. Clean quiet apartment. Managed to get into venue earlier than normal time.

10

Hanna

4 Jun 2025

·

Stayed 5 nights

Perfect location, big room, had everything we needed!

10

Fredrik

10 Jul 2025

·

Stayed 4 nights

Fint prisvärt boende med gångavstånd till tågcentral, köpcentrum, Stora torget/Stare Maisto med restauranger, Judiska Kvarteren/ Kazimierz. Många restauranger inom gångavstånd. Spårvagn och bussar på gatan utanför, så det är lätt att ta sig vidare ut i Krakow. Zabka/minilbutik runt hörnet med bra öppettider. Tillmötesgående reception. Litet minus är att gatan utanför är väldigt trafikerad. Men inget som stör. Ett hotell jag rekommenderar. Nära till lokala resekontor för bokning av besök på exempel Auschwitz.

Translate

10

George

23 Sept 2025

·

Stayed 7 nights

Staff were efficient in their communication and the facilities were in place to start my holiday very promptly (check in instructions etc key pickup) location was very good with taxi ranks,trams, buses and e scooters very close nearby. Food and groecy shops also being very close as well. Also very easy to get to the Old town from where the hotel is situated

10

Saurabh

28 Dec 2025

·

Stayed 4 nights

Very conveniently located, just a short walk from the main station. Clean apartment and comes with all required amenities. The beds are a bit soft, but we're okay with that. The support team was available via whatsapp which was a big advantage. The instructions to checkin were clear. The office is on the same floor where there is a facility to keep luggage in opening hours. Recommended for a stay, especially if ur coming with family

10

eric

30 Oct 2023

·

Stayed 4 nights

Great apartment , great location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast, when ordered, is delivered (bag or box) with mixed feedback on quality, variety, timing, and order accuracy; it is not included by default.

Related guest reviews

8

Brian

17 Nov 2025

·

Stayed 3 nights

I ordered pancakes and got a different breakfast

10

Andreas

5 Dec 2025

·

Stayed 1 night

Rummet var rent, stort och varmt. Personalen var mycket hjälpsam och trevlig. Wi-fi kunde vara snabbare. Frukosten var inte gratis.

Translate

6

Przemyslaw

30 Jan 2026

·

Stayed 4 nights

Materace do wymiany, chłodziarka słabo chłodzi, śniadania: mało rozgarnięci kelnerzy, którym trzeba przypominać, żeby wodę podali czy pieczywo dołożyli i jeszcze nóż przynieśli.

Translate

10

Sylwia

20 Jul 2025

·

Stayed 5 nights

Hello, I think the hotel and place are incredibly good. I really liked the fact that it was so close to the train station and the old town. I am on a special dietary level, so I was so happy that I could cook for myself. The washing machine is very handy too.The only thing which I would suggest is the cleaning situation... definitely if someone stays there for more than 3 days - the bath towel should be changed .. and we didn't know what to do with a full bin bag .. I would definitely recommend the place !! BR Sylvia

6

Tim

18 Aug 2024

·

Stayed 1 night

Different room than on photos provided. No parking available in garage. Breakfast not worth it. We informed via WhatsApp that we do not eat meat, yet we received box with vegatables and cheese woth meat on top. No reply given from property on our comments.

10

Jozsef

23 Aug 2023

·

Stayed 3 nights

I can just recommend it to all travelers. Very nice. The only one (small) problem could be, that the delicious and rich breakfast was the same in three days. It may be created some versions too, I suppose.

10

Dorota

17 Aug 2022

·

Stayed 3 nights

Apartament bardzo przyjemny, czysty i zadbany, bardzo dobrze wyposażony we wszystkie potrzebne sprzęty a sniadania dostarczane na wynos świeże i bardzo urozmaicone. Jesteśmy bardzo zadowoleni , na pewno tu jeszcze wrócimy

Translate

10

Vincent

23 Apr 2025

·

Stayed 4 nights

I booked a Superior—1 bedroom—balcony (Air Conditioning) by chance since this room lacked pictures. But it was all good and according to my expectations. The breakfast bag provided arrived between 8 and 9 a.m., a little late for me since it was a business trip. Otherwise, it was all good. I would stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $62	6 $98	7 $91
8 $42	9 $42	10 $44	11 $46	12 $49	13 $79	14 $79
15 $44	16 $44	17 $57	18 $54	19 $56	20 $69	21 $79
22 $49	23 $49	24 $52	25 $49	26 $63	27 $2,290	28
29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
		1 $74	2 $78	3 $78	4 $2,289	5
6 $97	7 $91	8 $95	9 $95	10 $95	11 $2,290	12 $2,290
13 $73	14 $73	15 $77	16 $77	17 $77	18	19
20 $66	21 $66	22 $67	23 $66	24 $69	25	26
27 $85	28 $100	29 $110	30	31

Turnau City Aparthotel

Prices for Turnau City Aparthotel

Monthly average prices

About this property

Location

Room options

Premier Penthouse, 1 Bedroom (Air Condition)

Studio, 1 Queen Bed, Balcony (Air Condition)

Panoramic Double Room, Balcony, Tower (Air Condition)

Superior Apartment, 1 Bedroom, Balcony (Air Condition)

Standard Studio, 1 Queen Bed, Kitchenette

Studio, 1 Queen Bed (Air Condition)

Suite, 1 Bedroom, Balcony (Air Condition)

Family Studio, 1 Queen Bed with Sofa Bed, Kitchenette (Air Condition)

Standard Apartment, 1 Bedroom

Family Apartment, 1 Bedroom (Air Condition)

Panoramic Studio Suite, 1 Queen Bed with Sofa Bed, Balcony, Tower (Air Condition)

Deluxe Apartment, 2 Bedrooms, Kitchenette (Air Condition)

Panoramic Studio Suite, Balcony, Tower (Air Condition)

Guest reviews of Turnau City Aparthotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Turnau City Aparthotel

Prices for upcoming dates