Name: Hilton Garden Inn Montgomery - EastChase
Address: 7665 Eastchase Parkway, Montgomery, Alabama, United States of America, Montgomery, Alabama, US
Price range: $160–$327 per night
Rating: 8.6

What guests think

Across reviews of Hilton Garden Inn Montgomery - EastChase, travelers highlight a friendly staff and a convenient EastChase location near dining and shops, while noting occasional service or amenity frustrations and some variability in room experiences.

Many guests enjoyed spacious, contemporary rooms with handy in-room amenities and an inviting bar. Common drawbacks include paid (not complimentary) breakfast, inconsistent bed comfort, occasional noise, minor maintenance issues, and a few reports of delayed room availability. Overall, this is a practical choice for a short stop or shopping trip.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the bar and common areas, and parking was easy; however, one review reported no airport shuttle and another noted the bar ran out of several beers.

Related guest reviews

10

Ivory

Jan 6, 2023

·

Stayed 19,355 nights

There was a rust stain in the bathtub. The facility was great.

10

Deanna

Oct 29, 2024

·

Stayed 1 night

No airport shuttle added $60 Each direction

6

jason

Jun 1, 2025

·

Stayed 2 nights

The floor was sticky The toilet wasn’t mounted properly so it moved Lobby was great, super nice and clean Bar didn’t restock so many beer options were out

10

Anita

Feb 28, 2024

·

Stayed 1 night

An overnight stay on our way to Florida. Very nice hotel with friendly staff, clean rooms and convenient parking. They serve breakfast but we had already checked out by that time and got on our way. Their coffee was prepared though. Will stay here on our next trip through Montgomery.

10

Mark

Jan 27, 2025

·

Stayed 1 night

We had a terrible day on the road, the hotel and staff made it up for all that and then some. They were warm and welcoming, we had a nice meal at the bar and really enjoyed talking to Patrick, he is fantastic, thank you so much for everything.

10

Fred

Jul 25, 2025

·

Stayed 2 nights

Easy parking, restaurants and shopping in walking distance, delicious hotel breakfast.

10

Al

Apr 12, 2025

·

Stayed 1 night

So far the experience has been great. The staff here is top notch and services and amenities are perfect! Convent to everything and I highly recommend and will come back

6

Stacey

Apr 27, 2025

·

Stayed 1 night

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

10

Terri

Mar 2, 2025

·

Stayed 1 night

Very pretty decor, bar area, and comfy bed.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many mention very clean rooms and fresh-smelling spaces, but others cite stains, sticky or dirty floors, bathroom issues (e.g., toilet rings, rust), mildew odors, and instances of no clean room being available.

Related guest reviews

2

Freddie

Aug 20, 2025

·

Stayed 1 night

I booked online, only to arrive to a hotel with no clean rooms.

4

Bonita

Mar 28, 2024

·

Stayed 2 nights

I had no ability to take a bath (no bathtub plug) and the front desk couldn't supply one. I used a sandwich bag to make my own. Ive never stayed in a hotel where I had to create my own bathtub plug. When I sat down in the bathtub, I had a disgusting view on a poop ring on the inside of the toilet bowl, like the left side hadn't been cleaned. It was also incredibly noisy Saturday night, with lots of stamping in 418, and door slamming until 1:00am on the 3rd Floor. For $200 per night, please supply your guests with a rubber bathtub plug. The front desk can keep some to have them available upon request if the hotel fears that a guest might steal a $3 rubber bathtub plug. I stayed at another hotel for 2 nights prior and not only did I not have these problems, but it was $100 cheaper. Please, Hilton Garden Inn Montgomery, you can do better. Very uncomfortable stay, certainly not worth the money of a two night stay for close to $500.

10

Mary

May 26, 2025

·

Stayed 1 night

My one night stay at Hilton Garden Inn East in Montgomery, AL was great. The room’s cleanliness was great, and the hotel staff were cordial, helpful that led to a wonderful experience! I would recommend this hotel to my friends and family as it’s also in a great location for lots of shopping and eating!

2

David

Jul 5, 2023

·

Stayed 1 night

I had accidentally made a reservation for the wrong day. When I asked to switch my reservation to one day earlier the did not accommodate me at all. There were many available rooms on both days so there was no reason they could not make the shift for me. It was definitely an opportunity to be people over policy and they did not helping me at all. I ended up getting a room for that night and paying for two nights while only staying one. Also when I got to the third floor the hallway and my room smelt like mildew. All the fixtures in my bathroom were rusty and I believe they have a humidity problem.

8

Javauris

Oct 6, 2025

·

Stayed 2 nights

Clean room, quiet, staff was excellent and convenient restaurants and shopping centers!!!

10

Michele

Dec 26, 2024

·

Stayed 1 night

Everything was great. The room had some stains on certain things like the counters/towels, but everything was good otherwise.

10

Tenisha

Oct 17, 2023

·

Stayed 2 nights

This hotel was the BEST hotel I have been too in many years! It smells clean and is very clean! The rooms were very clean and the beds were very comfortable! THE STAFF WSS AWESOME (Front Desk and Housekeeping)‼️ I definitely will staying again soon!!

10

Lawren

Dec 4, 2024

·

Stayed 1 night

We stayed here on our way to watch an Auburn football game. The hotel was very clean. It is located in a nice area. A lot of good eating and shopping places nearby and it is conveniently located right off of the interstate.

6

Jessica

Aug 7, 2025

·

Stayed 1 night

The location is great and in a safer area of Montgomery. Check in was quick and smooth. We were disappointed with the condition of the room for the price we paid. There were stains on the counter tops, dirty bed frame, and the end table was broken off of the wall. Everything else was good.

6

Stacey

Apr 27, 2025

·

Stayed 1 night

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often described as spacious, contemporary, and equipped with a microwave, Keurig, and fridge, with some quiet stays. Several guests reported uncomfortable beds, noise from other rooms, humidity, and minor in-room maintenance issues.

Related guest reviews

8

Mark

Oct 16, 2025

·

Stayed 3 nights

The mattress was soft. Need a firm mattress for my back issues

6

Linda

Sep 15, 2024

·

Stayed 1 night

Bed was very uncomfortable, room was humid. Refrigerator was open all the way with ice build up, front desk staff gave no information at check in, had to ask about breakfast which is not complementary. Has to look up check out time…no complementary water at check in. For the cost, there are no perks!

10

Lisa M

Feb 14, 2025

·

Stayed 1 night

The room was clean, the beds comfy and the front desk was lovely!

6

Brooke

Feb 18, 2024

·

Stayed 1 night

On the surface, this is a nice hotel. Upon looking a little closer, it's a cheap remodel & update - such as lamps appear to be painted to look new, but the bases are still rusty - it's things like that. It's an attempt to be modern but just comes off as skimpy. Lamp shade was broken. Bed was horribly uncomfortable and hard. Pillows were inadequate. All in all, it got us thru one night but I won't stay there again.

10

Felicia

Dec 15, 2024

·

Stayed 2 nights

Great location near shopping and restaurants. Room was spacious and clean. The TV allowed the use of Netflix.

10

Denise

Sep 17, 2025

·

Stayed 2 nights

The hotel was nice the location is awesome. It was clean the people that worked there were very nice. I loved there was a microwave, Keurig and a small fridge in the room. It seems these days microwaves are barely in any hotel rooms anymore. This area is awesome there are tons of places to eat and also a lot of shopping

10

Todd

Jan 1, 2025

·

Stayed 1 night

The staff were very friendly. Our room was clean, spacious and comfortable. Lots of options for dining and shopping within walking distance.

10

Vicki

Dec 25, 2024

·

Stayed 1 night

The room was clean, quiet, and accessible. Staff was friendly and helpful.

6

Stacey

Apr 27, 2025

·

Stayed 1 night

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

10

Terri

Mar 2, 2025

·

Stayed 1 night

Very pretty decor, bar area, and comfy bed.

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Service

Service is frequently praised as friendly, welcoming, and efficient, with smooth check-ins noted. A few guests experienced room availability or policy rigidity issues and limited information or solutions from the desk.

Related guest reviews

2

Freddie

Aug 20, 2025

·

Stayed 1 night

I booked online, only to arrive to a hotel with no clean rooms.

10

Desmond

Nov 10, 2025

·

Stayed 1 night

The people. Great service

6

Linda

Sep 15, 2024

·

Stayed 1 night

Bed was very uncomfortable, room was humid. Refrigerator was open all the way with ice build up, front desk staff gave no information at check in, had to ask about breakfast which is not complementary. Has to look up check out time…no complementary water at check in. For the cost, there are no perks!

10

Jamie

Aug 28, 2025

·

Stayed 1 night

The staff welcomed me upon my arrival and were kind and courteous throughout my stay.

2

David

Jul 5, 2023

·

Stayed 1 night

I had accidentally made a reservation for the wrong day. When I asked to switch my reservation to one day earlier the did not accommodate me at all. There were many available rooms on both days so there was no reason they could not make the shift for me. It was definitely an opportunity to be people over policy and they did not helping me at all. I ended up getting a room for that night and paying for two nights while only staying one. Also when I got to the third floor the hallway and my room smelt like mildew. All the fixtures in my bathroom were rusty and I believe they have a humidity problem.

10

Rodney

Jul 19, 2024

·

Stayed 1 night

Desk attendants were exceptionally nice and helpful.

10

Michael

Mar 10, 2025

·

Stayed 1 night

Staff was friendly and efficient. Location was convenient to dining and other activities.

2

Danica

Dec 26, 2025

·

Stayed 1 night

My room was never ready. I waited an hour and they would not give me a room. Not even an available room. Took my money and no refund even though I had the stay protection.

10

Al

Apr 12, 2025

·

Stayed 1 night

So far the experience has been great. The staff here is top notch and services and amenities are perfect! Convent to everything and I highly recommend and will come back

10

Shatavia

Mar 19, 2024

·

Stayed 1 night

Excellent customer service at this location.

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AI-generated summary based on recent guest reviews

Location

The EastChase location is widely praised as safe and convenient, walkable to many restaurants and shops and close to the interstate. Many found it ideal for errands and activities.

Related guest reviews

10

Jose

Jul 5, 2025

·

Stayed 1 night

Great location

10

Kathy

Oct 3, 2024

·

Stayed 4 nights

Liked that it was in the center of the mall, shopping and restaurants.

8

Clare

Feb 19, 2025

·

Stayed 2 nights

Good location excellent staff

10

Desera

Feb 2, 2025

·

Stayed 2 nights

Friendly staff, clean, property and centrally located for shopping and eateries.

10

Michael

Mar 10, 2025

·

Stayed 1 night

Staff was friendly and efficient. Location was convenient to dining and other activities.

10

Felicia

Dec 15, 2024

·

Stayed 2 nights

Great location near shopping and restaurants. Room was spacious and clean. The TV allowed the use of Netflix.

10

Denise

Sep 17, 2025

·

Stayed 2 nights

The hotel was nice the location is awesome. It was clean the people that worked there were very nice. I loved there was a microwave, Keurig and a small fridge in the room. It seems these days microwaves are barely in any hotel rooms anymore. This area is awesome there are tons of places to eat and also a lot of shopping

8

Javauris

Oct 6, 2025

·

Stayed 2 nights

Clean room, quiet, staff was excellent and convenient restaurants and shopping centers!!!

10

frederick

Mar 5, 2025

·

Stayed 2 nights

Love the location and convenience of the Hotel.

10

Lawren

Dec 4, 2024

·

Stayed 1 night

We stayed here on our way to watch an Auburn football game. The hotel was very clean. It is located in a nice area. A lot of good eating and shopping places nearby and it is conveniently located right off of the interstate.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and bar experiences were enjoyed by several reviewers, but breakfast is not complimentary. Some highlighted tasty breakfasts and dinners, while others missed lobby coffee or expected included breakfast.

Related guest reviews

10

Angela

Jul 30, 2024

·

Stayed 3 nights

Our stay was good for the most part! The hotel was very clean. The only concerns were, the hotel didn't offer continental breakfast. Guests shouldn't have to pay for breakfast. At such an establishment, it should not allow animals! You have guests who have allergies and should not have to share an establishment with animals.

8

Vivian

Aug 4, 2024

·

Stayed 1 night

Friendly hotel staff. Atmosphere is inviting and family friendly. Breakfast is really good (selection and taste)!

6

Linda

Sep 15, 2024

·

Stayed 1 night

Bed was very uncomfortable, room was humid. Refrigerator was open all the way with ice build up, front desk staff gave no information at check in, had to ask about breakfast which is not complementary. Has to look up check out time…no complementary water at check in. For the cost, there are no perks!

10

Desmond

Nov 22, 2025

·

Stayed 2 nights

Great stay good service and great food

10

Edward

Mar 14, 2023

·

Stayed 1 night

The breakfast was GREAT!! The young lady Ho waited on us was so sweet with answering questions about the brand of coffee. Enjoyed our stay. Definitely will recommend and return,

10

Mark

Jan 27, 2025

·

Stayed 1 night

We had a terrible day on the road, the hotel and staff made it up for all that and then some. They were warm and welcoming, we had a nice meal at the bar and really enjoyed talking to Patrick, he is fantastic, thank you so much for everything.

8

Glenda

Jun 26, 2024

·

Stayed 3 nights

Missed having complimentary breakfast

10

Fred

Jul 25, 2025

·

Stayed 2 nights

Easy parking, restaurants and shopping in walking distance, delicious hotel breakfast.

6

Stacey

Apr 27, 2025

·

Stayed 1 night

We usually stay at Hampton Inn but it was booked. We are used to the breakfast and 24 hr coffee and comfortable beds etc. This HGI is supposed to be an upgrade but doesn’t offer breakfast, beds were nowhere near as comfortable and the only “extras” in the room were a bar of soap and a make-up remover. No extra lotion or anything etc. the floors were nice because no carpet but they were so dirty I had to wipe my feet with a rag before I got in bed. No coffee in the lobby. The guests in the room above us sounded like a herd of elephants that I had to call at 10:00 at night and again at 6:45 am to complain. I’ve never had to complain before so I’m not just being a Karen. The staff did call and take care of the issue. For the price of the room I was slightly disappointed and won’t be my first option next time but would stay again if Hampton Inn is booked.

10

Beth

Mar 11, 2024

·

Stayed 1 night

Very nice staff! Great dinner. Bartender Cliff was very friendly.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $274	17 $225	18 $257	19 $327
20 $176	21 $316	22 $234	23 $251	24 $203	25 $222	26 $203
27 $160	28 $203	29 $213	30 $252

Su	Mo	Tu	We	Th	Fr	Sa
				1 $224	2 $194	3 $188
4 $176	5 $212	6 $244	7 $240	8 $212	9 $263	10 $247
11 $230	12 $212	13	14 $215	15 $212	16 $258	17 $271
18 $174	19 $199	20 $260	21 $260	22 $212	23 $271	24 $247
25 $178	26 $217	27 $222	28 $260	29 $218	30	31 $167

Select dates to see prices and availability

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible (Roll in Shower)

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Roll in Shower)

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Montgomery - EastChase

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Prices for upcoming dates