Harbour House

Included was wine & cheese snack at cocktail hour,, breakfast and complimentary shuttle service with Walter to local restaurants at dinner time.

Service was excellent Loved the shuttle service Breakfast was delish we would return

Very clean and quiet property. No room service available( not even for a bottle of wine!) and the fitness facility is located in a "sister" hotel 2 blocks away. Would of appreciated being informed of that before hand. I would of booked at the other/sister hotel for the same price and received room service and fitness room on site.

Beautiful building inside and out. No amenities like a pool or spa BUT great bedding, breakfast room, food. Walking distance to the shopping area which was really nice.

Great place to stay with a great welcome happy hour! Great location and fantastic complementary breakfast. Close to the main part of town, just a few minute walk.

Complementary breakfast was excellent and the afternoon wine and cheese hour was a nice amenity. We loved our stay!

Amazing in every way. The people here are lovely. They offer a great breakfast, wine and cheeze night and free shittle service to anywhere you want to go. We will be back !

Lots of extras! Breakfast, shuttle to some restaurants, a lovely wine tasting/happy hour! Very clean and friendly staff!

Nice location near the river/lake junction. Very well maintained older property. Good-size rooms with most things working well. There is no on-site exercise room but there are walking paths near by. Breakfast is high quality and generous - not the usual motel food.

Really appreciated the car charging facility

We enjoyed our previous stay at the hotel, which is why we chose to return. Overall, this visit was pleasant, but the bed in our room was very squeaky, making it difficult to sleep without disturbance. Additionally, the room wasn’t as clean as it was during our last stay. Aside from that, everything else was great.

Aug 11,12 2023 Pros 1. Covered parking, warm greeting, large room. Initial impression was 4/5, until I saw the bathroom. 2. Bed is comfortable 3. Complimentary breakfast is tasty. Staff were great. Jenna was excellent. Coffee was great. 4. Room had a fridge. 5. Complimentary wine tasting at 4pm, except Walter guards the wine and gives small, stingy servings. Walter knows nothing about the wine, except that is is from Lakeview Winery. Alison did a much, much better job. 6. Hotel is in a quiet area, walkable to the downtown. Cons: 1. Hotel does not deliver the standard for a $580/night room. 2. Stayed in rm# 201 and after about an hour you started to notice that it had not been deep cleaned in a while. Dust on most horizontal, surfaces, frames and bed rail. 3. Hairs and nail clippings on bathroom floor. Eew. Toilet bowl rim was dirty. Dish used for glasses had soap scum. No towel ring next to sink. Sink drained slowly. 4. Shower is awful. Hairs on the seat and the body jets spray everywhere with no option to turn them off and use the regular head only. 5. No exhaust fan in bathroom, so mould is present on supply air registers due to condensation build up. 6. In breakfast room, mouldy supply air register directly above hot food. 7. TV had only one channel, the weather network. This was fixed the next day. No TVGuide. 7. Stains on pillows. 8. I would fire the room cleaning staff. Reading past reviews from 2021, some items continue to be a problem in 2023. We won't return.

Overall this is a solid hotel to stay at. The staff was very accommodating and friendly. It it located in the town of Niagara on the lake which is perfect if you are a tourist. Parking is easy and no extra charges. The room was comfortable overall. My only complaint is that when we arrived to our room we found hairs in the shower that clearly did not belong to us as well as some under the pillows.

Spacious, clean, well appointed room, friendly staff, quality amenities.

Breakfast was great. Our room was very warm, the AC was very weak and when we asked the front desk, they told us it couldn’t get any colder. Moldy shower. Not a great experience at this hotel.

The room was spotless Wonderful breakfast

Beautiful property sitting right on Lake Ontario just out of the hustle and bustle of the town but a 5 minute walk away from all the stores and restaurants you will want to visit. Spotlessly clean, we had a large airy room (305) facing the harbour. The staff are wonderful. Everyone we encountered seemed happy to be there and at our service. Nice breakfast is included. Bed is firm and comfortable and there is a roomy separate shower and whirlpool tub. Great value for the money. I highly recommend it.

We had an excellent stay here for 4 nights. Property is clean and well kept. Staff is very kind and helpful. Queen’s park and main market is close by.

This is a beautiful, quiet hotel close to all shops & restaurants. Our room was very clean & comfortable & the staff were excellent. The breakfast that was included in our room rate was delicious. We will definitely stay at this hotel again.

The staff was delightful and the hotel was conveniently located to shopping, dining, and the water view. Our room needed much updating and the shower was gross! Major mildew in the grout was unacceptable. The ceiling was peeling from moisture in the bathroom.

This hotel is lovely, the staff were pleasant, the room was spacious, clean and beautifully decorated with everything you could possible need. The only reason we gave a 4 star as apposed to a 5 is the noise that you can hear from the hallway and possibly other rooms. The doors have a small space under them that allows you to hear everything. This would not stop us from staying at this lovely hotel again, but it might bother families. We really enjoyed our stay. Thank you.

Phenomenal hotel. Spacious, elegant, welcoming. Lovely historic property with fantastic hospitality. Quiet room, jacuzzi, nice linens. Felt like a VIP. Worth every penny.

Lovely hotel. We stayed in a large room on the 3 rd floor with a fireplace. Amazing! Nicely located with a short, beautiful walk to downtown. Highly recommend!

Lovely hotel. Excellent stay. However, I wish the AC was cooler.

Wonderful hotel! Great location! Walking distance to so many things. Rooms are spacious and include fireplace plus deep whirlpool tub with separate shower. We have stayed here 4 other times and will no doubt be back.

It is a beautiful property with nice size rooms and a gas fireplace in every room and whirlpool tub. Very friendly staff and beautifully decorated. Very comfy king bed too. Also close to downtown and easy ride to Niagara Falls. Niagara in the Lake is also beautiful with plenty of restaurants

We were looking for a cheap, quick getaway, so our expectations weren't especially high. We surprised by the excellent facilities, amenities, and service. From check-in (with home-made cookies) to check-out, never have we had such enthusiastic care and attention from the staff at any other establishment in North America. Value added included a continental ( ) breakfast (included eggs, and tea/coffee service), afternoon wine tastings, and free shuttle service to the main area of town (Alison, the shuttle driver, was extremely helpful and accommodating). The room was beautiful, tastefully decorated, with a gas fireplace, Nespresso machine, fridge, etc. The bathroom featured an over-sized tub with jets and a very large shower. Downsides: the room was extremely warm—no real occasion to use the fireplace and no room-specific climate control (with the fan on, even -3º cold from outside the open windows didn't make it into the room). Although equipped with a TV, it was pretty outdated with no streaming options and limited cable channels—not that that was a high priority for us. Torn between recommending this place and "keeping it our secret."

Great room. Very spacious and clean. Great location

Lovely staff. Room looks like it is from 1990. Outrageously high room rates. We overlooked the parking lot.

We loved our stay! Excellent location, beautiful spacious room and nice breakfast. The only critique I would have is to replace the pillows. The bed was comfortable but the pillows were terrible.

The property was fine. Information about the shuttle was confusing, not always available. The biggest issue was a noisy dog left in the room barking while the owners went out to play golf. I would not recommend staying at this property for that reason. I wanted to take a nap but it was impossible with the dog barking for hours. Not only was this rude for many in the hotel including the lounge but it was terrible for the dog. While I spoke to the receptionist and she documented the problem I never heard from the management. Since it is pet friendly the staff could not enter the room to remove the dog. The owners were called and a message left on their phone. I sent the management an email also and they completely ignored it. An establishment is only as good as the management and I have to say I would not give them even 1 star. This is not an inexpensive establishment so spending your money elsewhere is recommended.

Disappointed that while our room was ready when we arrived, receptionist wouldn’t give it to us 1 hour prior to check in time ( suggested 50$ fee to get it ) At 600$ a night, not much in form of facilities … this will be the last time staying here ( much better options in the area )

Absolutely top notch on all levels. Friendly supportive staff. Accommodations were great. Breakfast was very good and Janet took care of all the personal touches. Super shuttle service. Will be back for sure.

The front desk, kitchen staff and shuttle driver were amazing and so forthcoming with providing helpful information to us about the hotel and surrounding areas to check out. Special thank you to Antoinette and Alison!!

The staff were friendly, but there was miscommunication regarding vegan options for breakfast. Check-in staff asked about dietary restrictions but it was not translated to breakfast staff and there was limited food options for my friend. From my perspective, the breakfast was very tasty, but it was disappointing in light of the earlier question.

Excellent service, from the check in to the breakfast, wine and cheese, shuttle service, all went above and beyond in expectations, we will definitely be back!

Awful experience checking in (had to wait for someone to show up at the reception a very long time). The breakfast was very basic. Nice feature was a covered garage. Also walking distance to the town was a plus.

What made this place stand out was the staff. Upon arrival, Emma greeted us and suggested wineries to visit and helped us book a shuttle for dinner. Ali, who was serving wine and cheese in the afternoon, was also our driver at dinner! He took the time to point out landmarks for us and was so pleasant.

The service from the time we checked in to when we checked out was excellent. We had tickets to see a concert at the Jackson Triggs Winery and they provided a shuttle to take us to dinner, then to the concert and brought us back to the hotel after. The woman who drove the shuttle was absolutely amazing. She recommended a place for dinner and even went so far as to go into the restaurant to make sure they had a table available before dropping us off. I highly recommend this hotel as a great place to stay.

This was an amazing stay! It was a short one, but we had a great time. Check in was smooth, staff are incredibly kind and very knowledgeable about the area. It’s mins away from everything, really great stay & I would highly recommend

Great location just far enough from the action that it's quiet but close enough that you can easily walk there. Staff are very friendly and helpful. Breakfast was delicious every morning. Parking on site was easy. Room was clean and well appointed. Highly recommended to anyone considering visiting Niagara on the lake!

Harbour House is a lovely property, close to the Lake and Niagara River. Great place!

Great location and quiet at night.

Great location within minutes of wineries and local restaurants. Easy walk to downtown area. Breakfast was good and room was clean.

I loved Harbor House! It was so cute & in a great location, easy walking distance to Queen Street.

Really great location overlooking the boatyard and walking distance to Lake Ontario plus nearby parks. Walking distance to concentrations.of restaurants, inns, etc. Quite good hot breakfast as well

Excellent Location

Very clean hotel. And the French toast at breakfast each morning was amazing! Great location right near the water, we walked the path along the water each morning. It was absolutely beautiful. Within walking distance to all of Queen Street. You won't be disappointed.

Quiet, clean, good price for the area, easy parking. A little further away from stores/restarants/bars than I originally thought but short drive. Nice walk to the river.

Fantastic stay. Close to shopping downtown, and free parking. Will return!

Very dissappointed on breakfast starting at 8:00 a.m. We had to leave before 8:00 both mornings so very disappointing. Also, 4:00- 5:00 wine tasting, same wine both days and when you don't like Chardonnay but want white, you were out of luck both days.

It was nice that breakfast was included but would be nice to have a different menu each day.

I was traveling alone and found staff to be extremely helpful and kind. Breakfasts were fantastic and I even got the recipe for their amazing French toast. Will return for sure !!

We had a wonderful stay at Harbour House. The staff were friendly and helpful. They had dairy-free milk options, almond and oat milk, which was so nice for my morning coffee. The only thing is they didn’t have any real gluten free options, except eating fruit and some lunch meat ham.

The breakfast buffet was outstanding, better than bed and breakfast’s that I have stayed at!

Complementary breakfast was excellent and the afternoon wine and cheese hour was a nice amenity. We loved our stay!

The staff were friendly, but there was miscommunication regarding vegan options for breakfast. Check-in staff asked about dietary restrictions but it was not translated to breakfast staff and there was limited food options for my friend. From my perspective, the breakfast was very tasty, but it was disappointing in light of the earlier question.

This hotel was great on every level. The staff were friendly and helpful. The rooms spacious, comfortable, and clean. The location was great with free convenient parking. The included breakfast was a nice treat. It wasn't just your typical continental breakfast or make-your-own waffle buffet, but it included nice breads and pastries, a sweet bread pudding and a savoury frittata, fresh fruit and yogurts, and more. There was also a late afternoon social hour, with free wine and cheese. The hotel also is connected to a great wine tour that was just what we wanted. We would highly recommend this hotel for your visit to Niagara-on-the-Lake.

Wonderful stay here, but too short. Will have to return. Great breakfast and loved the room!

Great staff and fantastic breakfast.