Empire Hotel

Close location to the National Space Centre, tiny NCP carpark next to hotel. That's where the good points end!! Rated 3 star, this hotel is not! Being generous I would give it a 1 star rating. Going to a gaming convention held at the National Space Centre a few of us chose this hotel due to convenient location and photos showing a bar, pool table and somewhere to eat. All these amenities were not available to use, apparently they won't be ready until next month. There is an unpleasant odour throughout the hotel. The room, curtains that didn't draw open, broken door to bathroom, door handle falling off from the bathroom side. Looked like someone had used the toilet and not flushed before making the room ready for check-in. Toilet paper and yellow coloured water greeted me when I went to use the toilet! Towels provided were small hand towels, mattress was the thinnest, most uncomfortable bed I've ever slept on, I've walked on more comfortable carpets!! Pillows, if you can call them that were almost paper thin and pointless having. Exposed electrical wires above bed, made safe by some duct tape over the ends of the wires!! We were looking forward to our stay here based on the photos of the hotel, please do yourself a favour a do not stay here! There should be a visit/audit by a hotel inspector arranged, as this hotel should not be open for business. Just feel conned in spending money to stay in a place this bad.

Poor customer service Sassy, discourteous staff Dirty environment Malodorous room Delayed check in Poor water supply Lacking hot water Poorly maintained room Many damages Not convenient

Very dirty room bad smells very bad bathroom the shower are nor working expecting free car park which not there is no free car park on the area

Room was filthy, mystery stains on every inch of the room, not clean whatsoever! Only clean thing in the room was the bedding which I was still apprehensive about. Had to buy antibacterial wipes for the light switches and handles due to how filthy they were, cigarette smell in room as well as burn marks, leak damage/ceiling practically falling apart, place should not be open!! The receptionist was apologetic after asking for my bathroom to be cleaned again due to pubic hairs everywhere, however it just seemed as if they rinsed them away with the shower instead of using cleaning products, the place was foul and there is just no effort put in to make an incredible building worth staying In, Management need to seriously up their game and staff need to ask themselves if they’d be happy to stay in those rooms…from a head housekeeper. Very shocked and disgusted that they allow guests to stay in these conditions.

No TV, room was a very poor state and dirty. No tea making facilities. No curtain on the window. The free car parking was actually an NCP car park that you have to pay for. Steer clear of this property at all costs.