Name: Viana Hotel and Spa, Trademark Collection by Wyndham
Address: 3998 Brush Hollow Road, Westbury, New York, United States of America, Westbury, New York, US
Price range: US$86–US$630 per night
Rating: 8.53

What guests think

At Viana Hotel and Spa, Trademark Collection by Wyndham, guests often praise friendly staff and clean, comfortable rooms, many enjoying the spa and restaurant, while common drawbacks include dated decor, noisy HVAC, limited parking, and occasional maintenance or hot-water issues.

The location is convenient to major highways and venues like Westbury Music Fair, though the immediate area is not very walkable. Guests mention a compact pool and spa with timed reservations and in-room TVs that feel dated. Overall, expect a friendly, comfortable stay with useful amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The on-site spa, hot tub and pool are popular, though multiple reviews say the area is small and often requires timed reservations. A small gym and the bar/restaurant are appreciated; parking can be tight at night.

Related guest reviews

8

JEZELLE

17 Apr 2025

·

Stayed 1 night

This hotel was ideal for a quick solo gateway . Near the movie theater. Good bar. Indoor pool. Clean room. Good water pressure. I will return .

8

Hajedy

17 May 2025

·

Stayed 2 nights

It was nice the pool area was small a bit pricey

10

Kerry

27 Apr 2025

·

Stayed 2 nights

Beds were VERY comfortable and I love that the hotel is pet friendly. The staff were wonderful, and I loved having Marco Polo's bar right in the building!

8

MaryBeth

29 Jun 2023

·

Stayed 1 night

Great place for a staycation. Room was nice as well as the food. Parking is a little tight. Spa treatment was relaxing. The spa itself was small and didn’t have much to offer like other spas such as cold water or fruit when finished. Tiny changing area and one shower. With that said, massage was expensive for what you got.

10

Kathryn

6 Nov 2025

·

Stayed 4 nights

Very clean and comfortable. Easy parking. Friendly and efficient staff. The restaurant has a nice menu with a variety of choices. Breakfast was very good.

10

Arman

2 Jul 2025

·

Stayed 3 nights

I have been to a lot of hotels in LI but this one stands out. Staff is very pleasant and accommodating. From restaurant staff to front desk everyone was very friendly. They gave us late check out. They also do daily room service without asking which after Covid hotels have stopped doing which is another plus. Pool is on the smaller side but isn’t very busy so can accommodate. Overall great experience. Will be returning and strongly recommend.

10

Ellen

15 Dec 2022

·

Stayed 19,340 nights

Hotel is very nice, services good. Pool area very small with 2 folding chairs on deck.

10

Sasha

24 Feb 2025

·

Stayed 4 nights

Good room service, sauna, hot tub, and pool, small gym with machines and weights, game room, spa, breakfast, and much more!

10

Sherley

10 May 2025

·

Stayed 1 night

I enjoyed everything about Viana Hotel & Spa, and if i have to refer anyone that going to hemsteap for a few that will be the first place in mind, David the security guard was so friendly, the front staff very knowledgeable and helpful, the bar, drinks are a big 10, the breakfast buffet was very good and lots of choices, i didnt try the restaurant for dinner but from what i heard its sound very good as well, the room was very clean and anything that i couldve ask for was already there, my kids enjoy the pool and me the jacuzzi and Saunas, everything went above my expectations, Great Staff overall, Keep it up Viana, and i hope to visit again in a near future.

8

Steven

7 Jun 2023

·

Stayed 7 nights

Stayed for 7 nights with my wife and pup. Very nice hotel, has lots of potential to be excellent. The staff is very friendly and professional. We did have a few issues with our stay. Room keys were pretty hit or miss, they would suddenly stop working. Had to get room keys changed about 3 times. The rooms were very clean and nice, but the air conditioning in the rooms are weak. It’s very limited on how low the temp can be set and for the most part felt like a fan. It was a very hot week and this made the rooms pretty uncomfortable for us, especially our dog. We thought it was just the room, but the manager very kindly upgraded us to a suite and it was a similar experience with the climate control. Parking in the evening was also difficult, the parking lot almost always full after a certain hour. The pool and hot tub were great. The pool area is very small and must be reserved. They offer 30 minute slots. I actually liked this a lot, it allowed for privacy. Bartender and Chef were amazing. Besides the facility related issues, it was a great hotel. The staff and manager did everything they can to accommodate and make our stay comfortable. Although the issues were rather frustrating, they are minor and can be easily fixed. Many thanks to hotel staff for doing their jobs as best they can.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and common areas as very clean and well maintained. Others report lapses such as hair in bathrooms, smoky odors, or missed servicing and towel shortages.

Related guest reviews

10

Joseph

15 Nov 2025

·

Stayed 3 nights

Clean room. Nice facilities. Very convenient. Helpful staff. Good location.

10

Diana

11 Nov 2025

·

Stayed 1 night

Checkin went smooth and room was very clean.

10

Brian

5 Jun 2025

·

Stayed 3 nights

Very clean, quiet, and staff exceptionally friendly.

4

Alp

30 Jun 2025

·

Stayed 5 nights

AC units were inside the cabinets and it was very loud. Carpets looked old and dirty with stains on it. Bathroom was not cleaned properly as we noticed hair on the ground. Bathtub also had hair in it and was not cleaned. Shower head was also not working. They did come and fix the shower head and cleaned the bathtub but hairs on the bathroom floor remained making me wonder how the bathtub was cleaned.

2

Prabhdeep

16 Oct 2023

·

Stayed 1 night

the carpets were dirty. As was the table.

10

Michelle

14 Jul 2025

·

Stayed 3 nights

I had a wonderful experience at this hotel. The room was very clean and well-maintained, and the customer service was excellent, the staff was friendly, helpful, and always available when needed.

10

Brian

30 Jul 2025

·

Stayed 2 nights

Second time staying was just as good as the first. Clean and quiet. Friendly and attentive staff.

6

Amit

29 Jul 2024

·

Stayed 1 night

The tub in the bathroom was dirty, looks like old soup residue.

6

Michael

2 Mar 2024

·

Stayed 1 night

Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches

10

Jennifer

2 Aug 2024

·

Stayed 1 night

Clean, friendly helpful staff, nice size room, quiet, nice bathroom. I like that we had control of the temperature in the room. The bed was a bit hard but that is preference. It was clean and nice. My husband’s shower was lukewarm. My shower after him was hot. The water pressure was amazing/hard. The coffee was good. Breakfast was acceptable not great. It was weird because there was no sign that there was a cost. All in all, it is a good place to stay, and we are coming back.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with supportive beds, but decor and furnishings feel dated in several reviews. Noise from HVAC or corridors/events and weak A/C, plus outdated TVs, are noted.

Related guest reviews

8

Robert

9 Sept 2024

·

Stayed 1 night

Staff was very nice but place is old and dated. Rooms are old, musty and hardly any air circulating. Very uncomfortable and for the price, definitely not worth it

8

SAM

4 Jun 2025

·

Stayed 3 nights

A really lovely hotel. The reception is very welcoming and so were the staff - always spoke on the way on or when going out for the day. The rooms were spacious- we were 3 adults with a 2 bed room- the bed linen was super soft and the beds and pillows very comfortable. The only downside to the hotel was the internal noise - it was terrible! The noise from the corridor was so loud it was as if there was no door to the room. Other guests showed no consideration even at 1:45am! The cleaning staff also were very loud shouting up and down the corridors even though we had a do not disturb sign on the door. A real shame as everything else was lovely.

8

John

4 Aug 2025

·

Stayed 3 nights

We were here for a concert at Jones Beach and a trip to the Frick museum in the city. I switched from another hotel because this property looked nicer and was a little less expensive. The front office staff were all very polite and helpful with our requests. The room had a nice feel with dark wood and textured wallpaper. Bathroom was large and comfortable. Room was very clean and per our request they provided daily maid service. We had some problems with the shower valve and the internet, which were resolved quickly. Pretty quiet room. Nice they had a Keurig but we didn't use it or eat at the restaurant. I thought the bed was comfortable but my son said it was too soft. The TV was a little dated as was the remote but they had a good selection of channels. We didn't use the spa. Over all a very pleasant stay.

6

Eric

20 Sept 2025

·

Stayed 1 night

Hotel could use some upgrades to its rooms and lobby. Breakfast is overpriced for what is offered. Otherwise it was fine for a business trip.

8

Sarah

9 Aug 2025

·

Stayed 1 night

Lovely hotel. The bed was a little too firm for me but my friend thought it was good.

10

james

5 May 2025

·

Stayed 3 nights

Excellent Hotel but rooms were a little dated and did not have smart televisions. Bathroom door frame needs replacing. Rotted wood near shower door

8

Josephine

17 Nov 2024

·

Stayed 1 night

The rooms are comfortable and we loved the jetted tub. However, the hotel is pretty outdated when it comes to decor and TV.

4

Tim

8 May 2025

·

Stayed 1 night

Super loud AC that constantly turned on and off. Kept me from sleeping well.

8

Steven

7 Jun 2023

·

Stayed 7 nights

Stayed for 7 nights with my wife and pup. Very nice hotel, has lots of potential to be excellent. The staff is very friendly and professional. We did have a few issues with our stay. Room keys were pretty hit or miss, they would suddenly stop working. Had to get room keys changed about 3 times. The rooms were very clean and nice, but the air conditioning in the rooms are weak. It’s very limited on how low the temp can be set and for the most part felt like a fan. It was a very hot week and this made the rooms pretty uncomfortable for us, especially our dog. We thought it was just the room, but the manager very kindly upgraded us to a suite and it was a similar experience with the climate control. Parking in the evening was also difficult, the parking lot almost always full after a certain hour. The pool and hot tub were great. The pool area is very small and must be reserved. They offer 30 minute slots. I actually liked this a lot, it allowed for privacy. Bartender and Chef were amazing. Besides the facility related issues, it was a great hotel. The staff and manager did everything they can to accommodate and make our stay comfortable. Although the issues were rather frustrating, they are minor and can be easily fixed. Many thanks to hotel staff for doing their jobs as best they can.

8

Demetra

25 Jan 2025

·

Stayed 1 night

I would give 4-5 if the tv wasnt worst setup i havw ever seen. The tv is locked out meaning you cannot connect anything to the tv hdmi for streaming or anything. The remote they gave hardly worked. The chanels were weird. They had like 5 movies for rent that i never heard of. I gor the kimg suite you would thing there would be a tv you could use in it. Otherwise beautiful room

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, accommodating and responsive, with staff resolving issues and adding thoughtful touches. Some guests cite slow or inconsistent responses, billing/refund disputes, or occasional rudeness.

Related guest reviews

10

Maurice

2 Jan 2025

·

Stayed 3 nights

Staff was extremely helpful and friendly… when we asked for towels , a new coffee maker… they were at the room within 5 minutes… great hotel… Will stay again

10

Rajeeve

30 Jul 2025

·

Stayed 2 nights

Amazing and responsive staff. Very polite, friendly, and courteous. The food at Marco Polo’s was delicious and healthy. Alli was so friendly and professional; she is a real asset to the organization. Overall, very good experience. Highly recommended the hotel, would happily go back again!

10

Karen J

20 Aug 2025

·

Stayed 3 nights

Friendly staff..Great restaurant..Clean and comfy bedding. Only downsize..Workers could have been more attentive to room.Was there 4 days..had to ask for garbage bags for the garbage pails but they never emptied them. But overall I would stay at their hotel again.

2

Maxine

14 Nov 2023

·

Stayed 3 nights

I would never step foot in that facility again. I let a lot of things slide staying at that hotel. I spent four nights in that hotel which I regret. I checked out on 11-11-23, and I called the hotel because there was an unexpected charge on my account. I called and I spoke to a lady, and she attempted to explain to me what the charge was about. The way she was explaining it didn’t make sense. She attempted to explain herself 2 more times, and she wasn’t explaining it correctly. I told her, not to worry about it, and I’ll take care of it and her response was good luck and she rudely hung up the phone. Called back a second time to speak to the general manager, which I’m still awaiting a phone call back, and she told me he’s not here and hung up on me a second time. At this point it’s not about the charges, it’s about the disrespect and the horrible customer service I received from AJ. I called back and asked to speak to any manager that was in duty that night and Maggie come on the phone. I explained to her what occurred and she took my number down and I was told I will receive a call from the general manager. No apology was given… it was more of an I don’t care attitude. So many other issues with staff and room 312, but I’m in contact with corporate and they will be addressing my issues. The only staff member that went above and beyond was a gentleman that gave my dog a bowl and a FREE bottle of water and I thank him for being kind & genuine . Again NEVER staying here again

10

Devan

26 Apr 2025

·

Stayed 1 night

The staff was wonderful, they greet you with such a beautiful and warmth welcome. Since I was there for a birthday, we got a beautiful room with complementary champagne and chocolate cover strawberries which was so thoughtful and amazing.

6

Eulogia

20 Aug 2025

·

Stayed 1 night

I was pretty disappointed in the overall quality of this place. My room smelled like ash tray, not just a little smokey or an odor, an ASHTRAY! The smell never left, I requested a robe 3 separate times since they made it a point to tell you they are available upon request- never came, they couldn't really give any feedback on places nearby but they suggested the Taproom which was good. Like i said disappointed, but grateful I had somewhere to sleep.

10

Gentry

28 Nov 2024

·

Stayed 3 nights

Absolutely fantastic hotel and staff! I cannot wait to return!

10

Michelle

9 Aug 2025

·

Stayed 1 night

Early check in , super nice staff, many staff as well. Updated facility, very nice

10

Kimberly

9 Feb 2025

·

Stayed 1 night

Excellent front desk. It snowed overnight and they cleaned off our cars when we left.

6

Melissa

4 Mar 2025

·

Stayed 1 night

The hotel itself was nice but the service was off. Nobody seemed real friendly or willing to help. When asking for help it seemed like you were interrupting. Upon check in there was no rundown of any of the hotel facts (pool hours/spa/breakfast). I responded to a text that said to respond with any needs or questions, never got an answer. For paying over 300 for 1 night I would have expected a little more than this. Just felt like an average stay in an average hotel. Not sure I’d stay again, at those rates.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to major highways and nearby venues like Westbury/NYCB Theatre and Jones Beach, making it easy to get around Long Island. The immediate area is not very walkable.

Related guest reviews

10

nicole

4 Aug 2025

·

Stayed 3 nights

Solo retirement getaway!! Close to the shore if you want to take a drive. The PDA was amazing! Katie has magic hands.

8

SUBILO

28 Aug 2025

·

Stayed 2 nights

Near location to nearby sites

10

Tara

1 Nov 2025

·

Stayed 2 nights

This hotel is a hidden gem! The location is perfect. It is convenient to the Wantaugh and Northern State Pkwys and many restaurants on Jericho Tpke. The hotel and rooms are beautifully decorated. The carpeting looked new. What we really appreciated was the fact that the A/C / Heater was not next to the window so that when it turned on, it didn't blow on the bed. We stay in many hotels where that is the problem. The bathroom was very clean and we had plenty of hot water. The only feature I would add is a handheld shower spray but most hotels don't provide that. We had a microwave, small refrigerator and hair dryer. The TV had all the local channels plus HBO. The breakfast was included. It was both hot and cold food. My daughter also stayed in a king room and she also had good comments about the hotel. She injured the lemon water and various hot teas that were provided at the entrance. I will make this my hotel whenever I return to Long Island.

10

Constance

28 Aug 2024

·

Stayed 2 nights

We loved the property but we were misinformed regarding how close it was to Central Park area. Transportation to and from our scheduled events were very high priced.

10

Paul

9 Oct 2024

·

Stayed 4 nights

The hotel is relatively new and in new condition. The room was very spacious and comfortable. Easy to get to from multiple highways and roads. It's a quick 10 min walk to Westbury Music Fest

10

Joseph

15 Nov 2025

·

Stayed 3 nights

Clean room. Nice facilities. Very convenient. Helpful staff. Good location.

10

Nancy

21 May 2024

·

Stayed 1 night

Not walkable. Busy street is difficult to cross on foot.

10

Paul

5 Jul 2023

·

Stayed 2 nights

Very clean, comfortable room. Friendly and helpful staff. Easy parking. Convenient access to the LIE and Northern State Parkway.

10

Michael

16 Jan 2023

·

Stayed 19,372 nights

The Hotel is very attractive and the staff friendly. The rooms are spacious and well equipped and the hotel is conveniently located in central Nassau.

10

rethabile

14 Aug 2024

·

Stayed 2 nights

Very Convenient

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Marco Polo’s restaurant and the lobby bar earn consistent praise; breakfast quality ranges from fine to very good but is often described as expensive. Complimentary lobby coffee/tea is appreciated by some.

Related guest reviews

10

Carole

7 Dec 2024

·

Stayed 1 night

Everything was great. I think the person at the front desk was Libby. I’m bad at remembering names, but she was great and personable. Check in and check out was easy. Hotel was clean and bed comfortable. Dinner at Marco’s was great as well as buffet breakfast. Everyone we encountered were very friendly.

10

Alena

16 Mar 2025

·

Stayed 1 night

The hotel itself is very nice but dining is very expensive ($18 per person for breakfast). The surrounding area is very dull and doesn’t have a lot to offer at all. But the room was very comfortable, staff very nice, and the food was good!!

8

Maria E Adames

21 Sept 2023

·

Stayed 3 nights

Front desk could be friendlier… they seem annoyed at times (or sleepy) depending on time….restaurant needs a new menu… there but so much Asian / Italian food you’d want to eat .

10

Rajeeve

30 Jul 2025

·

Stayed 2 nights

Amazing and responsive staff. Very polite, friendly, and courteous. The food at Marco Polo’s was delicious and healthy. Alli was so friendly and professional; she is a real asset to the organization. Overall, very good experience. Highly recommended the hotel, would happily go back again!

10

Kathryn

6 Nov 2025

·

Stayed 4 nights

Very clean and comfortable. Easy parking. Friendly and efficient staff. The restaurant has a nice menu with a variety of choices. Breakfast was very good.

10

MAUREEN

4 Nov 2024

·

Stayed 1 night

Beautiful hotel, with pleasant staff, and quick and easy check-in. Beautiful, clean rooms. The beds are oh-so-comfy! But Marco Polo Restaurant in the hotel is an Asian-Italian Fusion...let me tell you! We purposely stay here and eat when we go to Westbury Music Fair because this food is so delicious!! Best Sirloin Steak! Meats over Lo-Mein noodles that are indescribable! Cannot wait for our visit!!

10

Beryl

13 Jun 2025

·

Stayed 1 night

Love this hotel. Old world elegance without being stuffy. Had a great meal at the onsite restaurant. Really lovely accommodations.

10

Jacqueline

10 Dec 2024

·

Stayed 2 nights

I stay there every chance I get when I visit NY from Atlanta, twice a month. I haven't stayed anywhere else in a while. Despite the distance from where I fly into & the share ride expense, it is worth every penny. And let's not mention the Steak Diane they serve in the dining room. Sometimes I just stay for the steak. Nothing but excellence. -Chef Jacqui

10

Brian

29 Nov 2023

·

Stayed 1 night

We really enjoyed our dinner in the restaurant. Food was excellent. And the staff was great as well. We will definitely book another stay.

10

Jennifer

2 Aug 2024

·

Stayed 1 night

Clean, friendly helpful staff, nice size room, quiet, nice bathroom. I like that we had control of the temperature in the room. The bed was a bit hard but that is preference. It was clean and nice. My husband’s shower was lukewarm. My shower after him was hot. The water pressure was amazing/hard. The coffee was good. Breakfast was acceptable not great. It was weird because there was no sign that there was a cost. All in all, it is a good place to stay, and we are coming back.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$179
February	US$179
March	US$225
April	US$213
May	US$253
June	US$293
July	US$270
August	US$243
September	US$359
October	US$239
November	US$223
December	US$210

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $225	15 $223	16 $237	17 $238	18 $409	19 $457
20 $186	21 $131	22 $231	23 $250	24 $249	25 $395	26 $630
27 $181	28 $197	29 $224	30 $230

Su	Mo	Tu	We	Th	Fr	Sa
				1 $220	2 $349	3 $381
4 $181	5 $180	6 $194	7 $86	8 $209	9 $385	10 $438
11 $246	12 $189	13 $193	14 $193	15 $225	16 $431	17 $405
18 $224	19 $216	20 $220	21 $223	22 $220	23 $389	24 $389
25 $174	26 $187	27 $187	28 $183	29 $183	30 $300	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Kitchenette (1 King Bed, Hydrotherapy)

Superior Room, 2 Double Beds

Suite, 1 Bedroom, Balcony (1 King Bed, Hydrotherapy)

Suite, 1 King Bed (Hydrotherapy)

Room, 1 King Bed, Accessible (Hearing, Mobility Roll-In Shower)

Superior Room, 1 King Bed

Superior Room, 2 Queen Beds

Room, 2 Double Beds, Accessible (Hearing, Mobility Roll-In Shower)

Studio, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Viana Hotel and Spa, Trademark Collection by Wyndham

Have a question?

Considering this hotel for your Westbury trip?

Prices for upcoming dates