Staybridge Suites Racine Mount Pleasant by IHG

Love this hotel nice pool and Jacuzzi and breakfast

Staff was very friendly. It was very clean. And great activities with the pool and fitness center. And great breakfast!

Nice big room. Great facilities and complimentary breakfast.

The Jacuzzi wasn't open

Amazing staff, great accommodations, and nice hang out areas. Love the activities like swimming and a gym.

Great hotel! Very clean, the pool was the perfect temperature, and the breakfast was good.

The hotel was super clean, FREE LAUNDRY (what!!!), large pool & friendly staff.

We loved our stay. The pool and hot tub were very clean and nice. The jets were very weak and I would have preferred something more, but the kids had fun. The room was perfect and very clean. The mattresses were in zipped covers, which always makes us feel more comfortable after having a few terrible hotel experiences with bed bugs. Breakfast was lovely. Cucumber water was out and delicious all day/night. Free laundry service was SO NICE. The staff saved a ton of stuff that we had forgotten in the bathroom for us so we could come back and pick it up. Diego was very, very helpful.

We love the 2 bedroom suites. We were very disappointed that the hot tub was down. We ended up taking the kids to the YMCA. They need to let their guests know ahead of their stay if the hot tub is down.

Was very nice stay with my grandkids!! Clean room and pool and hot tub was very nice!! Things close by to go to!! Will stay again!!

This place is incredibly clean and incredibly friendly. Highly recommend!

Room was good overall. Shower door didn't close. Had to wedge a washcloth in the doors. Need bigger trash bins. Breakfast was good. Social hour needs a better variety. Will stay again.

Broken shower door and noisy bath door when closing.

Great hospitality during check in. Desk clerk was really helpful & friendly. I entered my room and was really happy on how clean the room was. Spotless! I will be staying here again

Everything about our stay was amazing apart from the walk from the elevator to the room. The entire floor we stayed on (4th) reeked of both cigarettes and weed. Every trip to and from the elevator was like walking through a smokers lounge.

Hotel was very clean. Room was very clean. The only issue I had was that my TV didn’t work. So it was very hard keeping my two children entertained once we had to be back in the room.

Room TV did not work and staff would not fix until Monday.

Very friendly staff ,excellent breakfast !very clean room and comfortable bed

Everything was clean! And that’s all that matters

Clean, spacious, great breakfast. Friendly staff. One of the best places we’ve stayed!

Loud above our room at night and morning. Many young kids in jumping into the hot tub when we were sitting in it. Manager came in and didn’t say anything. Very few gluten free options at breakfast-not even cheerios. Ran out of fresh fruit said were waiting for more to be delivered. Disappointing!

This hotel was amazing! I got the room with the full kitchen. Its like a mini apartment. It has a room with the beds and an island in the kitchen and a couch and tv in the “living room. Reallllly nice i was impressed actually. I got the double queen beds with kitchenette .

Nice big room. Great facilities and complimentary breakfast.

We had a wonderful weekend and enjoyed our stay at this hotel. I like the room; it is comfortable and feels homey.

Felt like a new property. Breakfast was a highlight. Terrific suite.

Newer property so in pretty good condition. Room was nice, bed was comfortable, breakfast was good.

fantastic hotel, rooms were large and had great amenities. beds very very comfortable.

The suite was perfect, kind of like staying in a studio apartment. Everything was so clean and organized and comfortable.

kitchen suite room comfortable and functional

The room was gorgeous and very clean. It was a

Arrived to learn they had cancelled our reservation. Unacceptable.

Great hospitality during check in. Desk clerk was really helpful & friendly. I entered my room and was really happy on how clean the room was. Spotless! I will be staying here again

We’ve stayed here about 6 times. It is our go-to for stay-cation. But this time was terrible. Check-in is at 3. We showed up at 3:15 and room wasn’t ready. He took our number and said he’d call when it was. We took our tired crying kids somewhere to try and kill time. Waited an hour and hadn’t heard anything. I called them myself and they said “oh ya! Your room is ready!” They never called like they said they would. The tv in our children’s room wasn’t working. Called the front desk and they said it must not be programmed and there’s nothing they can do about it but that they’ll look into it and call us back. But of course they never called. Unprofessional and rude.

The customer service representative was rude during check in. Worst experience ever!

We loved our stay. The pool and hot tub were very clean and nice. The jets were very weak and I would have preferred something more, but the kids had fun. The room was perfect and very clean. The mattresses were in zipped covers, which always makes us feel more comfortable after having a few terrible hotel experiences with bed bugs. Breakfast was lovely. Cucumber water was out and delicious all day/night. Free laundry service was SO NICE. The staff saved a ton of stuff that we had forgotten in the bathroom for us so we could come back and pick it up. Diego was very, very helpful.

Everything would have been perfect except we were told breakfast was at 6:30am when we checked in. The hotel website says breakfast daily starting at 6:30am. We stayed for a softball tournament and planned to get breakfast before we had to head out. Some items were set out for breakfast by 6:30am so I asked the front desk staff if they could set out plates. We had 10 minutes to eat before we had to leave. The front desk staff told me breakfast starts at 7am on the weekends. I told them thats not what the website states or what the front desk told us when we checked in. I asked if we could just grab a pastry that was already set out. They said no and then proceeded to rope off the breakfast area. The entire reason we picked this hotel over ones closer to our softball tournament was so we could grab breakfast before our games. We noticed a sign to the side of the breakfast area that said breakfast starts at 7am on Saturdays. This sign is poorly placed and contradicts the website and what we were told at check in.

We stayed for a baseball tournament and everything was perfect. The staff was extremely friendly and helpful! Unfortunately, we left some clothing items behind and they helped us get them back by shipping them directly to us! Would highly recommend and we will definitely stay again should we ever be back in the area and need a place to stay!

BEWARE. This hotel added on extra charges at 3 in the morning thinking we would not catch it. The room was prepaid so the only thing they would need to get is a card for the incidental hold. They took a card for the hold when we checked in and the $100 hold posted immediately to my account. Then almost 11 hours later used that same card to place additional charges in the middle of the night, (roughly 3:46 am). I have encountered this scam before at another hotel unfortunately so their explanation that it must have been reserved under a "different kind of room" in their system did work, especially when I asked them to show me what they mean or give a print-off of the change summary and they said they couldn't because "nothing in their system shows the charge they are just guessing that is what it must have been". Note to other travelers, if the hotel has no record in their system it's a warning sign that an employee is charging to a card under purchased goods like from the convenience shop most hotels have. At check out, I asked for a full print-off showing all charges and again they still could not provide anything to show the $114,96 charge from 3:46 in the morning and could only say it should automatically drop off when the incidental hold does. In addition, the staff at check-in and the morning check-out staff were among the worst I have encountered. The overnight staffer was pleasant enough.

Staff was fabulous

Clean, spacious, great breakfast. Friendly staff. One of the best places we’ve stayed!

Room was clean and looked fairly new. Staff was very friendly and accomodating. Location was convenient.

We love this hotel. This is our second time staying here and we’ll definitely be back. The room we get fits our family great and is very clean and spacious. There isn’t a lot to do that’s close by. But it’s still in a safe area.

We love this Racine hotel. Always clean, comfortable with safe well lit parking lot.

Was very nice stay with my grandkids!! Clean room and pool and hot tub was very nice!! Things close by to go to!! Will stay again!!

Very clean hotel, staff was friendly and convenient location. Would highly recommend this new hotel to anyone looking for a great place to stay!

Room was good overall. Shower door didn't close. Had to wedge a washcloth in the doors. Need bigger trash bins. Breakfast was good. Social hour needs a better variety. Will stay again.

WE were impressed with the amenities in the room, and everything was clean and new. Breakfast was very good, and I would stay there again.

Loud above our room at night and morning. Many young kids in jumping into the hot tub when we were sitting in it. Manager came in and didn’t say anything. Very few gluten free options at breakfast-not even cheerios. Ran out of fresh fruit said were waiting for more to be delivered. Disappointing!

Staff was very friendly. It was very clean. And great activities with the pool and fitness center. And great breakfast!

Great hotel! Very clean, the pool was the perfect temperature, and the breakfast was good.

Very clean and up to date. Wonderful, comfortable stay. Breakfast was good with many options.

The room was awesome, had everything you could ask for. The beds and pillows were comfortable to sleep on. The breakfast was great. We definite will be back to stay.

Very friendly staff ,excellent breakfast !very clean room and comfortable bed

Everything would have been perfect except we were told breakfast was at 6:30am when we checked in. The hotel website says breakfast daily starting at 6:30am. We stayed for a softball tournament and planned to get breakfast before we had to head out. Some items were set out for breakfast by 6:30am so I asked the front desk staff if they could set out plates. We had 10 minutes to eat before we had to leave. The front desk staff told me breakfast starts at 7am on the weekends. I told them thats not what the website states or what the front desk told us when we checked in. I asked if we could just grab a pastry that was already set out. They said no and then proceeded to rope off the breakfast area. The entire reason we picked this hotel over ones closer to our softball tournament was so we could grab breakfast before our games. We noticed a sign to the side of the breakfast area that said breakfast starts at 7am on Saturdays. This sign is poorly placed and contradicts the website and what we were told at check in.

Clean, spacious, great breakfast. Friendly staff. One of the best places we’ve stayed!