Holiday Inn Express Rome-East by IHG

This hotel was perfect for the imagine festival. It was super clean…spotless!!! And i would def recommend this hotel to anyone. Staff was great!! The only downside was when it was extremely busy, it was hard finding parking on 1 of the 3 nights we stayed there. But even with that, it was WELL WORTH IT!! The beds were comfortable!!! If you can, upgrade to the suite!!! Till next Time!!! 5 stars all the way

Was looking forward to the pool but it was closed due to no furniture?!?! So that was a HUGE let down to my kids.

Excellent stay. Quiet, great amenities, friendly staff, comfortable sleep.

The hotel was nice and clean. Breakfast was wonderful. Staff was very friendly. Only complaint was during our three night stay, room service forgot to service our room on our last night. Wife wasn't happy about it. Other than that it was a pleasant experience.

This property is not clean and very poor customer service

There was blood and hair in our sheets. Staff didn’t care. We replaced them eventually but cmon, almost 200 bucks a night and there’s BLOOD in our sheets

Very clean and quiet.

Property and room were all very well maintained, clean and very high quality. The staff was incredibly friendly, the room was comfortable and spacious, and the continental breakfast was plentiful and delicious food.

Good breakfast. Clean room and bathroom. Staff very friendly and attentive

Clean and welcoming!

I am finding the cleanliness is getting worse year by year. I have gone to this hotel for years but will try something else next time

Hotel was clean. Stay was nice.

I loved the clean rooms and bathroom. Also, the A/C unit actually worked. I was very comfortable during my stay..

Hotel was convenient to the expressway. Quite, but the bed was too high. Could barely get into it without help.

It was exceptionally clean. The bed was so comfortable I commented I wish it was at my home and the staff friendly and helpful!

Very clean and quiet.

Room was clean but the bed was hard and the pillows were uncomfortable.

Excellent stay. Quiet, great amenities, friendly staff, comfortable sleep.

I booked a handicap room. The beds were so high that I had to use a chair from the room to help me boost my disabled mother into the bed. For that matter, at 60, I had to use the chair to get into the bed myself. You’d have to take a running jump to get into those beds. Also, I couldn’t get any water in the shower. When I’d turn on the water and adjust the temperature the water would literally stop running before I could turn on the shower. All the front desk could do was tell me that no one was working from the maintenance department. I check out and went next door to the Comfort Inn and Suites where I had an excellent experience. Holiday Inn should be ashamed…. You have absolutely no idea what a handicap room is.

Room was excellent … clean, spacious, and comfortable.

Nice and quiet

I loved the clean rooms and bathroom. Also, the A/C unit actually worked. I was very comfortable during my stay..

Very nice hotel. Beds were very comfortable, staff was super nice! We would definitely stay here again.

The hotel was nice and clean. Breakfast was wonderful. Staff was very friendly. Only complaint was during our three night stay, room service forgot to service our room on our last night. Wife wasn't happy about it. Other than that it was a pleasant experience.

Great staff always so kind and interactive with my son!!

Staff was amazing

This property is not clean and very poor customer service

Nice staff, housekeeping was extremely efficient.

There was blood and hair in our sheets. Staff didn’t care. We replaced them eventually but cmon, almost 200 bucks a night and there’s BLOOD in our sheets

Front desk staff was super friendly and very helpful. They went out of their way to be kind to us.

Good breakfast. Clean room and bathroom. Staff very friendly and attentive

Spent night on 2nd of January after booking through hotels.com. Paid online with girlfriends credit card. Upon checking in , I was told I needed to provide a credit card for “incidentals” and got an alert via text that $164 charge was pending on my credit card. When I went on my app, I discovered I was charged 3x for the identical amount. I went downstairs and spoke with the front desk employee. That explained that “it sometimes happens” but should fall off within a day or 2. I requested she leave a message for the manager as I was going to be extremely displeased if it didn’t. The following morning during checkout I requested to speak with manager. She assured me that it should disappear within 3 or 4 days (yet it showed up within 60 seconds as being held on my phone app). Just went on my app and it’s Still showing pending 13 days later??? Don’t care whether the stay was great or poor, just shocked that my $ is still pending after being assured it would be handled!!!!

Great staff, great hotel, made for a comfortable relaxing experience

Good location to down town and a little over an hour to the airport. Would stay here again.

Hotel was convenient to the expressway. Quite, but the bed was too high. Could barely get into it without help.

Convenient to Rome a surrounding area. Clean and nice breakfast.

The hotel was nice and clean. Breakfast was wonderful. Staff was very friendly. Only complaint was during our three night stay, room service forgot to service our room on our last night. Wife wasn't happy about it. Other than that it was a pleasant experience.

The hotel was very clean. Beds extremely comfortable. The breakfast included was quite extensive. Very friendly staff all around

A guest turned the toaster up too high and burnt their bread. It caused a visit from the local Fire Department. Other than that everything was great.

Hotel was clean and staff was friendly. Breakfast was not the best though

Property and room were all very well maintained, clean and very high quality. The staff was incredibly friendly, the room was comfortable and spacious, and the continental breakfast was plentiful and delicious food.

Nice rooms and good breakfast

Great except breakfast was very poor!!

Good breakfast. Clean room and bathroom. Staff very friendly and attentive

Only downside— the complimentary breakfast was mediocre. Food wasn’t as hot as it should be and not the best coffee

Convenient to Rome a surrounding area. Clean and nice breakfast.