Is parking available at the property?

Parking is available at the property, but specific details regarding the type (private/public, on-site/off-site, covered/uncovered) and cost are not provided.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately CLP 13900 for adults and children.

Does the property allow pets?

Pets are allowed at the property with a fee of CLP 33520 per pet, per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The property is located in Santiago (Providencia), within a 10-minute walk of Costanera Center and Vivo Panorámico. It is approximately 1 mi (1.7 km) from Drugstore and 2 mi (3.2 km) from Clínica Indisa.

Does the property have a swimming pool?

Yes, the property features an indoor pool. Specific operational hours and seasonal availability details are not provided.

What are the policies for guests staying with children?

Children 12 years old or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

Novotel Santiago Providencia Hotel

Average nightly price at Novotel Santiago Providencia by month, last 12 months (USD)
Month	Average price
January	$110
February	$101
March	$131
April	$133
May	$104
June	$114
July	$149
August	$146
September	$119
October	$134
November	$150
December	$117

What guests think

Across many recent reviews, Novotel Santiago Providencia stands out for its excellent, walkable Providencia location, generally clean, comfortable modern rooms, and a tasty breakfast, with many guests finding strong value for money and easy access to sights and transit.

Facilities such as the heated indoor pool, sauna, gym, lobby bar, and a handy water refill station earn praise, though parking is paid and there are reports of occasional elevator issues or a closed pool. Service is often friendly and efficient, but some guests describe slow or unhelpful check-in and occasional rudeness. Wi‑Fi is generally reliable, yet a few rooms had weak connections, and sporadic in-room issues like non‑cooling fridges or leaky shower enclosures are mentioned. Expect a modern, well-located stay with good comfort and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the heated indoor pool, sauna, gym, lobby bar, and convenient water refill station. Parking is paid, and there are occasional elevator problems, minibar/fridge issues, or a pool closure.

Related guest reviews

10

Amanda

Aug 25, 2023

·

Stayed 2 nights

I was looking for a hotel in Santiago with spa services and am glad I decided on this one. It was very easy to book use of the sauna, and the pool was open with warm water as well. The location is excellent and the staff very friendly and helpful! There is also lots of space to hang out and work with a laptop if you need to kill time while waiting for a flight. I would stay here again!

10

Kimberly

Feb 9, 2024

·

Stayed 3 nights

We enjoyed a fabulous stay! The staff at checkin were warm and welcoming. The breakfast was delicious! The rooms were well appointed with modern showers and bathrooms, comfortable King beds, air conditioning, small fridge and large windows for natural light and views of the hills. It was well-located as we walked to parks, great restaurants and the tallest building in South America. We also enjoyed the gym and heated indoor pool. Thank you for a fabulous stay 😊

8

Erico

Feb 18, 2025

·

Stayed 1 night

Hotel was what is expected for this price range. The room was clean and modern. The staff were helpful and kind. And the location is good, on a nice neighbourhood, close to a subway station and a big mall. The only down side is that the hotel doesn't offer free parking like other hotels in the region. It has an underground parking, but it is a paid parking. They only offer a discount for Accor members.

6

Nathalia

Feb 13, 2025

·

Stayed 4 nights

O hotel está bem localizado e os quartos são confortáveis, limpos e silenciosos. O café da manhã é bom. O principal ponto que prejudicou a nossa estadia foi o não funcionamento da piscina. Viajamos em família com nosso filho de 5 e anos e reservamos o hotel justamente pela disponibilidade da piscina, para que ele pudesse usar. A piscina ficou em manutenção durante toda a hospedagem e isso foi frustrante. A internet não funcionava no quarto em que ficamos hospedados, e consequentemente a tv também não funcionou e os funcionários falavam que não havia nada que pudesse fazer. Outro ponto negativo foi que precisei um copo de leite aquecido para o meu filho durante a tarde, e esse foi cobrado.

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8

Iris

Jan 25, 2024

·

Stayed 2 nights

Gute Lage in sicherer Gegend. Viele schöne Cafés in der Nähe. Ebenso nah zu Einkaufsmöglichkeiten. Schöner Blick auf die Skyline von den oberen Stockwerken. Pool und Fitness Area schön angelegt. Gerne wieder.

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8

Leandro

Apr 21, 2025

·

Stayed 3 nights

Hotel bem localizado, novo, com boa estrutura de quarto, banheiro e bar. Super legal o filtro de água para reabastecer as garrafas vazias. No final que semana que estivemos, tivemos problemas com um dos elevadores (que causava filas imensas para subir ou descer) e o frigobar do quarto estava desligado.

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10

Agneia

May 9, 2025

·

Stayed 4 nights

Incrível. A arquitetura dos ambientes se destacou. Piscina e academia também.

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10

Carolina

Oct 1, 2024

·

Stayed 14 nights

Staff was extremely helpful and knowledgeable. The property was clean, renovated and well located. The hotel is well rounded with fully equipped gym, great breakfest.

10

Leonardo

Sep 2, 2024

·

Stayed 7 nights

Hotel muito bem localizado, bom café da manhã, academia, piscina, serviam lanches p quem precisasse sair antes do café da manhã estar servido, água mineral à vontade na recepção p os hóspedes, boa lanchonete/bar p quem quisesse beber algo ou fazer uma refeição rápida.

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10

DENIS

Mar 14, 2024

·

Stayed 2 nights

Hotel muito bem localizado, da para ir a pe para o Costaneira Center/Sky e para a estacao de metro tambem. Muitos restaurantes proximo. Tudo muito limpo e bonito. Quarto maravilhoso. Cafe da manha muito bom tambem! Pensei que nao havia estacionamento, mas tem um no subsolo do hotel e é pago.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are usually very clean, and housekeeping keeps things tidy. Some guests reported missed servicing, stained or worn towels, and isolated lapses in bathroom cleanliness.

Related guest reviews

10

Rafael

Sep 30, 2025

·

Stayed 6 nights

Minha estadia no Novotel Providência foi excelente. O quarto era muito confortável, bem equipado e aconchegante. Os funcionários foram sempre muito corteses e atenciosos, oferecendo um atendimento de qualidade. A limpeza estava impecável, transmitindo bastante cuidado e organização. Além disso, a localização é ótima, facilitando o acesso aos principais pontos da cidade. Recomendo bastante e certamente voltaria a me hospedar.

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10

Elaine

Apr 5, 2023

·

Stayed 7 nights

Could not fault the cleanliness of this hotel, rooms cleaned daily, fresh towels and bedding on demand. The front of house staff are extremely friendly and helped when asked. The bar/cafe is reasonably priced and service is good. The location is ten minutes walk from major attraction and mall - Costanera Centre. Hotel is generally excellent and I booked my second trip here.

10

Marcela

Feb 24, 2026

·

Stayed 3 nights

Muy buen servicio, la habitación muy limpia, buen desayuno. Todo estuvo muy bien.

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4

Bruno

Jul 21, 2024

·

Stayed 2 nights

Atendimento muito abaixo do que estou acostumado na rede Accor e no Chile. Funcionários arrogantes e estúpidos. Quarto sujo, encontrei até uma roupa do hóspede anterior debaixo da cama, e bolo de cabelo ao lado da cama, além de poeira em cima do armário. Simplesmente inaceitável e não condizente com o preço da diária. Depois das 20:00 tem que praticamente pedir pelo anor de Deus para poder sair com o carro do estacionamento. Desprezo pelo hóspede. Não recomendo. Uma semana antes fiquei em um hotel mais barato e muito melhor na mesma rua. Café da manhã caro e pobre. 20 minutos antes de terminar se recusaram a repor um item. Recomendo não ficar neste hotel.

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10

Maria Gislene

Dec 27, 2024

·

Stayed 5 nights

A estadia foi incrivel. Atendimento e carinho dos funcionarios principalmente com minha filha foi incrivel. O cafe da manhã farto, com variedades e o melhor de tudo delicioso. Cama confortável, travesseiros muito bons. Capricho na limpeza do quarto. Olha a estadia foi realmente uma experiencia incrivel. Se retornarmos ao Chile com certeza ficaremos novamente neste hotel. E ja indiquei para a familia.

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10

Leon

Dec 10, 2025

·

Stayed 4 nights

Lovely cleaners and staff. Quick check in and out. Perfect location.

4

Rossana

Apr 10, 2025

·

Stayed 3 nights

I like the Novotel chain very much, however our experience with Novotel Santiago Providencia was very poor. The room we SPECIFICALLY book for a view on a high floor was facing a WALL OF THE OTHER BUILDING. The WHINEY guy at the front desk said "you only said high floor". No, no we didn't... The bath towels not only were stained with god only knows what and full of holes or shaved half way through. The floors in the room were filthy, full of dust and dirt, next to the headboards especially. We got sick from eating the undercooked eggs and other parts the buffet were just nasty. The chairs were thoroughly stained and unclean. The coffee machine was out of order but the staff offered Nespresso coffee for a fee. The breakfast staff were awful and unpleasant to deal with. They obviously did not want us there. I regret my stay at Novotel Providencia and will NEVER RETURN.

10

nisha

Aug 15, 2025

·

Stayed 2 nights

Staff were super helpful! Rooms were clean and quiet.

8

Tatiana

Feb 15, 2026

·

Stayed 1 night

Very clean room. Breakfast offered both lactose free milk & turkey slices. From someone who has food sensitivities - thank you.

8

ROMULO

Jan 24, 2025

·

Stayed 5 nights

Estadia incrível, hotel bem localizado, perto da estação de metrô Tobalaba (duas esquinas) e do Costanera Center; limpo, organizado, com ótimos funcionários e café da manhã farto e delicioso. O único ponto negativo, mas que não comprometeu a minha satisfação com o estabelecimento, é que esqueceram de fazer a arrumação do quarto em um dia, que só vimos à noite, na chegada de um dos passeios.

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Rooms

Rooms are modern and comfortable with good beds, showers, and some nice views; many find them quiet. Downsides include limited outlets, occasional weak in-room Wi‑Fi, non‑working fridges/minibars, small layouts, bathroom leaks, and difficulty obtaining extra beds.

Related guest reviews

8

Rinat

Jan 10, 2026

·

Stayed 6 nights

The room was comfortable and the location was good BUT the light in my bathroom stopped working the next day and they were not fixed in the following five days despite the repeated requests

10

Brunna

Aug 21, 2025

·

Stayed 7 nights

Ótimo hotel, excelente localização muito perto do complexo Costanera. Mesmo alguns dias saindo para os passeios muito cedo, eles deixam café, algumas frutas e croissant para os hospedes poder comer de café da manhã. Quartos grandes e muito confortáveis, chuveiro muito bom tambem, com bastante água.

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6

marcelo g

Apr 24, 2024

·

Stayed 3 nights

O frigobar não funcionou, pedi pra checarem e não resolveram, simplesmente não refrigera

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10

Felipe

Jun 30, 2025

·

Stayed 5 nights

Quarto muito bom, ótimo chuveiro, o aquecedor funciona muito bem. Um atendimento impecável. A estadia foi incrível, irei retornar.

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8

Jorge

Nov 2, 2025

·

Stayed 1 night

Comfortable bed, nice rooms, excellent breakfast. Nice location, close to the metro and several restaurants walking distance

10

RAHUL

Dec 8, 2023

·

Stayed 2 nights

Very good location and good comfortable rooms. Good Wi-Fi , good beds , good hot shower. The only downside , 1 charging port in the whole room. Excellent location

6

Nathalia

Feb 13, 2025

·

Stayed 4 nights

O hotel está bem localizado e os quartos são confortáveis, limpos e silenciosos. O café da manhã é bom. O principal ponto que prejudicou a nossa estadia foi o não funcionamento da piscina. Viajamos em família com nosso filho de 5 e anos e reservamos o hotel justamente pela disponibilidade da piscina, para que ele pudesse usar. A piscina ficou em manutenção durante toda a hospedagem e isso foi frustrante. A internet não funcionava no quarto em que ficamos hospedados, e consequentemente a tv também não funcionou e os funcionários falavam que não havia nada que pudesse fazer. Outro ponto negativo foi que precisei um copo de leite aquecido para o meu filho durante a tarde, e esse foi cobrado.

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6

Fabricia Eger

Jul 31, 2024

·

Stayed 6 nights

Bom hotel, bem localizado. Limpeza muito boa. Pontos negativos: a cama não é king como anunciado e para dois adultos dormirem com uma criança maior fica difícil. E, segundo os atendentes, o hotel teria somente 05 camas extras e estavam todas ocupadas. Ficamos mal acomodados.

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6

Robert

Oct 25, 2024

·

Stayed 3 nights

Room good except no functioning refrigerator. Limited dinner options. Staff very friendly and helpful.

6

Stephen

Sep 7, 2025

·

Stayed 3 nights

It was ok. Affordable, clean, small room.

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Service

Staff are frequently described as friendly, professional, and helpful, with efficient check-in/out at times and support for early departures. However, several reviews note slow or inflexible front-desk service and occasional rudeness or poor problem resolution.

Related guest reviews

6

Fernando

Oct 9, 2025

·

Stayed 3 nights

Pessimo atendimento no checkin. Funcionários despreparados e perdidos nas solicotacoes. Demoramos uma hora pra comseguirmos fazer o checkin

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8

marcia kazue

Feb 17, 2024

·

Stayed 3 nights

Hotel bom, mas atendimento da recepção não é muito cordial, cafe da manhã bom, mas básico.

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10

TRICIA Patricia

Dec 2, 2022

·

Stayed 19,327 nights

The reception staff were excellent, Ignacio checked us in without our luggage and was very empathetic to our plight, but Vania went above and beyond to assist us. We were three days with no bags but she was on the phone checking for us, helping with the Spanish translation, very kind woman. Accor should be glad they have her.

10

Carlos Alberto

Dec 15, 2025

·

Stayed 6 nights

Sim, o quarto sempre impecável. Mas os elogios devem ir para a concepção do projeto arquitetônico do quarto, perfeito em todos os detalhes. O café da manhã abrangente e de ótima qualidade. Quanto a equipe notei um deslize no sistema de recepção quando aconteceu o check-out, me pareceu uma combinação entre a recepcionista e o sistema de táxi da cidade. Perguntamos qual a maneira mais econômica do traslado até o aeroporto que não é tão longe. Ela nos informou que não tinha Uber e que o melhor seria uma van com um sistema compartilhado para 4 pessoas. Acreditamos nesta informação mas quando chegou o transporte verificamos que era um táxi comum é bem mais caro do valor que a recepcionista havia informado deixando evidente que era uma combinação prévia entre o taxista e a recepção. Entendo que isto não poderia acontecer num dos mais qualificados hotéis da rede Accor.

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10

stella

Oct 28, 2025

·

Stayed 2 nights

The room is very clean and the front desk staffs are very helpful and friendly.

10

John

Jul 9, 2023

·

Stayed 2 nights

The staff was very professional and extremely helpful. We had issues with luggage with the airline. They called and arranged everything. The area around hotel is good and we felt safe walking at night. The breakfast at the hotel was very fresh and good. Very clean and quiet. The staff knew English very well.

10

Alan

Oct 29, 2025

·

Stayed 5 nights

The staff was very helpful and attentive during our stay.

10

Leon

Dec 10, 2025

·

Stayed 4 nights

Lovely cleaners and staff. Quick check in and out. Perfect location.

10

Juan Carlos Rodriguez

Sep 20, 2025

·

Stayed 3 nights

Almost everything was good except for one of the employees I believe her name was Christy but she was rude because she acuses me that I was reserving for one person and was other but at the time I checked in I paying for the second person but I add one more day but they never tell if the charge for it but. This person wasn’t professional because it was easy just to inform that was some amount due. Make me feel like a delinquent I was for first time in chile everything was great except for this person she was working on Friday around 4pm

8

Hong Yeong

Oct 1, 2025

·

Stayed 3 nights

The staff here are attentive and helpful. Stayed here for our pre & post Patagonia trip.

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Location

Excellent, walkable Providencia location near Costanera Center/Sky Costanera, metro stations, restaurants, and shops; the area feels safe. Convenient for sightseeing and business.

Related guest reviews

10

Carolina

Sep 22, 2025

·

Stayed 2 nights

2 blocks from the Costanera mall, super conviniente… I loved my stay

10

Sava

May 5, 2025

·

Stayed 4 nights

This hotel is a great location, easy walking distance to most sites. Staff are freindly and rooms are clean.

8

Jorge

Nov 2, 2025

·

Stayed 1 night

Comfortable bed, nice rooms, excellent breakfast. Nice location, close to the metro and several restaurants walking distance

10

Nicola

Jun 10, 2023

·

Stayed 6 nights

Hotel was clean and modern. Easy walking distance to the Costanera centre. Breakfast had a great selection of traditional Chilean foods and more common breakfast foods included hot and cold options.

10

Luciano

Aug 4, 2025

·

Stayed 2 nights

Ótima localização, bairro bom com tudo perto e silencioso. Quarto confortável, com roupas de cama de primeira linha, excelente banho. Café da manhã tem um pouco de tudo, ok. Não encanta. Checkout e checkin rápidos.

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10

Valeriya

Aug 12, 2025

·

Stayed 4 nights

This hotel is really great for a stay in Santiago. It is located in the Providencia neighborhood (very safe all times of the day) and has easy access to delicious dining and sight-seeing. The hotel breakfast was very good and rooms were clean and fairly modern. Staff was very friendly and helped me find the nearest ATM's. Metro stop Tobalaba is very close walking distance and the city's historic district is a short cab ride away.

10

RUSLAN

Jan 27, 2026

·

Stayed 7 nights

O quarto é maravilhoso, estadia perfeita, café da manhã excelente, equipe atenciosa e prestativa. As acomodações são fantásticas, localização perto do COSTANERA, do MUT e com vários restaurantes nas redondezas. Para nós foi 10 estrelas....

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10

Marco Antonio

Mar 2, 2026

·

Stayed 2 nights

Hotel excelente com ótima localização

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10

Christian

Nov 3, 2025

·

Stayed 2 nights

Excelente localização, menos de 10 min à pé do Sky Costanera. Região bem tranquila para circular a pé, conhecer o entorno, etc. Consegui ir andando até Las Condes, onde fiz o câmbio e não tive nenhum contratempo.

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10

Paulo H K

Feb 22, 2026

·

Stayed 4 nights

A localização é ótima

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Dining

Breakfast is widely praised for quality and options, with early 'grab-and-go' and some gluten/lactose-friendly choices; the lobby bar/restaurant is handy. Critiques mention repetitive selection, undercooked items or slow replenishment, and limited dinner options.

Related guest reviews

10

Felipe

Dec 5, 2025

·

Stayed 3 nights

Great breakfast

10

Kimberly

Feb 9, 2024

·

Stayed 3 nights

We enjoyed a fabulous stay! The staff at checkin were warm and welcoming. The breakfast was delicious! The rooms were well appointed with modern showers and bathrooms, comfortable King beds, air conditioning, small fridge and large windows for natural light and views of the hills. It was well-located as we walked to parks, great restaurants and the tallest building in South America. We also enjoyed the gym and heated indoor pool. Thank you for a fabulous stay 😊

6

Mariano

Jan 17, 2023

·

Stayed 4 nights

The hotel is very well located, many restaurants nearby. Breakfast was not very good, every day they had the same options and not very testy

10

Nicola

Jun 10, 2023

·

Stayed 6 nights

Hotel was clean and modern. Easy walking distance to the Costanera centre. Breakfast had a great selection of traditional Chilean foods and more common breakfast foods included hot and cold options.

10

Priscilla

Nov 16, 2023

·

Stayed 5 nights

A localização é muito boa e o hotel é confortável. Duas observações: o café quando você fica mais dias se torna com pouca opção e o box do banheiro vaza água.

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10

Deanna

Jul 18, 2025

·

Stayed 7 nights

A nice, well-maintained hotel in a safe/convenient area. The breakfast had a very large variety of pastries (a gluten free sandwich can be ordered on request), some fruit and cereals, cheese and meat, and three hot items (scrambled eggs and usually some kind of sausage or eggplant with melted cheese). Seems to cater mainly to Spanish and Portuguese speakers (eg. the restaurant does not have an English menu). The staff were helpful and we enjoyed our stay.

10

MARCELO

Sep 27, 2025

·

Stayed 8 nights

Local muito bom, perto de restaurantes e shoping. Cafe da manha, achei bem intermediario, como, falta de reposicao de itens que acabavam, frutas com pouca variedade, entre outras coisas

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10

Ellen

Mar 16, 2024

·

Stayed 2 nights

The hotel is nice. They adhere to the 3pm check in but they will hold your luggage for you. The room was nice and everything worked. They have a small array of food from 4:30-6:30 am for those that have an early pick up for tours. The regular breakfast is from 6:30 and has a lot more variety. They have paper bags (if you ask) to take breakfast if you are leaving after 6:30 am but don’t have time to sit for breakfast. It is a good location with a metro station 5-7 minutes walking.

8

GISELLE

Mar 31, 2025

·

Stayed 2 nights

Hotel muito bom, cama confortável, banheiro com chuveiro bom, proximo a restaurantes. Cafe da manha variado, mas poderia ter mais opções p/ quem tem restrição alimentar.

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8

Tatiana

Feb 15, 2026

·

Stayed 1 night

Very clean room. Breakfast offered both lactose free milk & turkey slices. From someone who has food sensitivities - thank you.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $92	3 $90
4 $117	5 $149	6 $150	7 $151	8 $151	9 $111	10 $107
11 $125	12 $135	13 $151	14 $118	15 $152	16 $139	17 $100
18 $118	19 $148	20 $152	21 $152	22 $152	23 $127	24 $95
25 $121	26 $152	27 $152	28 $151	29 $151	30 $97	31 $90

Novotel Santiago Providencia

Prices for Novotel Santiago Providencia

Monthly average prices

About this property

Location

Room options

Superior Suite, 1 King Bed

Executive Room, 2 Twin Beds

Superior Room, 1 King Bed

Standard Room, 1 Double Bed Accessible

Superior Twin Room

Superior Room, 1 King Bed with Sofa Bed

Executive Room, 1 Queen Bed

Guest reviews of Novotel Santiago Providencia

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Santiago Providencia

Considering this hotel for your Santiago trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29 $236	30 $118