Is parking available at the hotel?

Uncovered valet parking is available at the hotel for a fee of VND 150,000 per night. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 9:00 AM for a fee of approximately VND 100,000 for adults and children.

Does the hotel allow pets?

No pets and no service animals are allowed at the property.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a fee of VND 420,000 per vehicle (one way). This service can be arranged 24 hours a day.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in the Old Quarter of Hanoi, just steps from Thang Long Water Puppet Theatre and Hoan Kiem Lake. It is approximately 0.4 miles from the Hanoi Old Town Night Market and 0.7 miles from St. Joseph's Cathedral of Hanoi.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of VND 350,000 per day. Advance request or confirmation is required for availability.

Hanoi HM Boutique Hotel

What guests think

Hanoi HM Boutique Hotel earns strong praise for its central Old Quarter location near Hoan Kiem Lake and for generally friendly, helpful staff, while feedback on rooms, cleanliness, and breakfast quality varies from positive to clearly critical.

Rooms range from spacious family or balcony options to cramped or windowless spaces, with dated decor and occasional street noise or limited natural light. Cleanliness is mixed, with some tidy rooms but recurring reports of bathroom drainage or leaks and a generally worn condition. Breakfast feedback is inconsistent; some enjoyed the rooftop setting or food, but many found it average, poorly replenished, or chose to skip it. Overall, expect a central base with friendly service and variable room and breakfast quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Limited information about facilities; mentions include a rooftop terrace or breakfast floor with lake views and one note about clutter in common areas. No details about gym, pool, or similar amenities.

Related guest reviews

10

Ellen

20 Nov 2024

·

Stayed 2 nights

Excellent location, super helpful staff, clean spacious rooms, delicious breakfast, rooftop terrace

8

Mark

2 Oct 2025

·

Stayed 3 nights

Reasonable hotel in a convenient location close to restaurants and tourist attractions. The place is a little cluttered. For example there is a large fridge or freezer blocking the staircase. The rooms look great in the pictures however they were a little run down when we stayed.

8

keita

10 Aug 2024

·

Stayed 3 nights

旧市街の非常に便利な場所にあり、すぐ街歩きがスタートできます。ホテルの前は雑多な様子ですが、中に入ると清潔感があり、各階に2、3部屋しかないため静かでした。部屋は広く清潔感があり、シャワーやエアコンも問題なく使えました。朝食会場の10階は見晴らしがよく、ホアンキエム湖を見ながら食事ができました。スタッフは若くフレンドリーで、ニンビンへの日帰りツアーの手配も非常にスムーズでした。値段的にそれほど期待していない部分がありましたが、結果としては快適に数日間過ごすことができました。

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests mention clean rooms, but recurring reports cite bathroom drainage or leaks and a generally worn condition.

Related guest reviews

6

Angelika

27 Feb 2026

·

Stayed 1 night

Det var stopp i avloppet och det framgick inte tydligt i bokningen att rummet var utan fönster. Det framgick i det finstilta. Frukosten fylldes inte på och de varma rätterna var kalla och ingen skylt med information av vad vi åt. Frukostpersonalen kunde inte engelska.

2

Roman

7 Dec 2024

·

Stayed 4 nights

Noch schlechter kann es nicht gehen! Auf den ersten Blick war das Zimmer sauber, aber beide Kissen waren stark verschmutzt und hatten keine Kissenschoner, unter dem Bettlacken lagen viele Haare wahrscheinlich von den anderen Gästen, teilweise gab es auch diverse Flecken. Im Zimmer kriechten und sprangen irgendwelche kleine Insekten (Flöhe, Bedwanzen?) herum. Unter solchen Umständen war das Bleiben im Hotel nicht möglich und ich musste mich nach einem anderen Hotel umschauen. Das Hotelmanagememt hat die Stornierung und Nachbesserung verweigert.

8

Elisabeth

11 Oct 2025

·

Stayed 3 nights

The HM Hanoi boutique hotel is in a perfect central location in the Old Quarter of Hanoi just a short walk from Hoan Kiem Lake and the water puppet theatre The reception staff were all incredibly friendly and helpful. The rooms are spacious and clean but are very worn and could do with updating. Otherwise they were comfortable. We had breakfast included in our booking but after seeing what was on offer we decided against eating there Despite all of the above I would recommend this hotel for location, value for money and the staff :)

8

lucas

21 Mar 2023

·

Stayed 5 nights

City view room only had a small window in the top of the wall, you could see up the next building, cleanliness was nou to standard. After bringing it up to the reception they offered me a different room which was better, city view now was the lobby, cleanliness improved. You get what you pay for, price was low including breakfast which I only used once.

10

Ellen

20 Nov 2024

·

Stayed 2 nights

Excellent location, super helpful staff, clean spacious rooms, delicious breakfast, rooftop terrace

8

Ricardo

17 Sept 2023

·

Stayed 2 nights

Convenient location, friendly staff Breakfast is good (buffet and can request your order) Rooms are clean and spacious, not always quiet but you are in downtown, it is expected

8

Mark

2 Oct 2025

·

Stayed 3 nights

Reasonable hotel in a convenient location close to restaurants and tourist attractions. The place is a little cluttered. For example there is a large fridge or freezer blocking the staircase. The rooms look great in the pictures however they were a little run down when we stayed.

8

keita

10 Aug 2024

·

Stayed 3 nights

旧市街の非常に便利な場所にあり、すぐ街歩きがスタートできます。ホテルの前は雑多な様子ですが、中に入ると清潔感があり、各階に2、3部屋しかないため静かでした。部屋は広く清潔感があり、シャワーやエアコンも問題なく使えました。朝食会場の10階は見晴らしがよく、ホアンキエム湖を見ながら食事ができました。スタッフは若くフレンドリーで、ニンビンへの日帰りツアーの手配も非常にスムーズでした。値段的にそれほど期待していない部分がありましたが、結果としては快適に数日間過ごすことができました。

6

Johanna

3 Jun 2024

·

Stayed 2 nights

Hotel wa just “ok”. Not filthy but the shower didn’t drain well and it didn’t look clean. Some of the front desk staff weren’t the friendliest. Overall, nothing positive or negative really stood out about this place. There are cheaper and better places to stay in the same area. I would opt for them before this place.

6

Taryce

28 Jan 2023

·

The property was mediocre clean. Shower leaked water excessively on the sides every time it was used. The incorrect shower curtain size was an additional contribution to the leaking. Our room and bathroom was more distressed and outdated than than the property photos provided on the property details. The breakfast was also mediocre, but this could be due to the pandemic recovery. I have stayed at better accommodations that are in the same neighborhood at the same price point. The location is centrally located with lots of shops and restaurants.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room sizes and layouts vary widely, from spacious family or balcony rooms to cramped options, with dated decor and some windowless or low‑light rooms; noise can intrude due to the lively Old Quarter setting.

Related guest reviews

2

YuChao

6 Nov 2023

·

Stayed 2 nights

地點很不錯，在老城區步行街的稍外圍，除了隔音不好地點絕佳。其餘的毛病太多了，入住的芳香劑過重，沒有給厚棉被，早餐簡陋還有果蠅螞蟻，服務人員大多在滑手機，還有人進入我房間不知道原因。

8

Elisabeth

11 Oct 2025

·

Stayed 3 nights

The HM Hanoi boutique hotel is in a perfect central location in the Old Quarter of Hanoi just a short walk from Hoan Kiem Lake and the water puppet theatre The reception staff were all incredibly friendly and helpful. The rooms are spacious and clean but are very worn and could do with updating. Otherwise they were comfortable. We had breakfast included in our booking but after seeing what was on offer we decided against eating there Despite all of the above I would recommend this hotel for location, value for money and the staff :)

8

lucas

21 Mar 2023

·

Stayed 5 nights

City view room only had a small window in the top of the wall, you could see up the next building, cleanliness was nou to standard. After bringing it up to the reception they offered me a different room which was better, city view now was the lobby, cleanliness improved. You get what you pay for, price was low including breakfast which I only used once.

6

Chirag

13 Sept 2023

·

Stayed 5 nights

The property pictures look quite good but in reality the deluxe room was so cramped for even one person, glad that I didn't have to share the room with another person. The property is quite average and probably not worth the money they charge.

8

Ricardo

17 Sept 2023

·

Stayed 2 nights

Convenient location, friendly staff Breakfast is good (buffet and can request your order) Rooms are clean and spacious, not always quiet but you are in downtown, it is expected

10

Andres Sandoval

3 Sept 2024

·

Stayed 2 nights

Good location in French Quarter Comfortable big room with nice balcony Restaurants & Bars in a walking distance

8

Mark

2 Oct 2025

·

Stayed 3 nights

Reasonable hotel in a convenient location close to restaurants and tourist attractions. The place is a little cluttered. For example there is a large fridge or freezer blocking the staircase. The rooms look great in the pictures however they were a little run down when we stayed.

6

Troy

15 Jan 2024

·

Stayed 2 nights

Not the best hotel, but was okay for the price and great location. Staff were friendly, breakfast was very average. Rooms had boarded up windows so not a lot of natural light.

10

Richard

16 Apr 2023

·

Stayed 3 nights

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

10

Matthew

6 Mar 2025

·

Stayed 4 nights

Friendly service, very comfortable room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful, with assistance on tours, luggage, and requests; a few guests reported less responsive behavior or language issues, and some isolated complaints.

Related guest reviews

8

Elisabeth

11 Oct 2025

·

Stayed 3 nights

The HM Hanoi boutique hotel is in a perfect central location in the Old Quarter of Hanoi just a short walk from Hoan Kiem Lake and the water puppet theatre The reception staff were all incredibly friendly and helpful. The rooms are spacious and clean but are very worn and could do with updating. Otherwise they were comfortable. We had breakfast included in our booking but after seeing what was on offer we decided against eating there Despite all of the above I would recommend this hotel for location, value for money and the staff :)

10

Donald

8 Oct 2024

·

Stayed 4 nights

The staff at the Hanoi HM Boutique Hotel were wonderful. We were greeted with a refreshing glass of tea upon our arrival. Even though we arrived to early to check in, they took the time to answer our questions and even book a tour which was terrific. Great hotel, great value for your money.

10

Sebastiano

29 Dec 2024

·

Stayed 3 nights

The Hotel is very well located, the staff is great they would go beyond to make guests to feel welcome and meet their expectations. Lili is the motor of the hotel. Will recommend this hotel.

10

akio

19 Aug 2025

·

Stayed 6 nights

Thank you for taking care of me from the midnight pick-up on August 12th to the night pick-up on the 16th. The room was double 1 and single 1 for two people. Breakfast is delicious. The number one is the kind response of the staff. I'm worried about the tour schedule and negotiate with the tour company, Thank you for taking care of me a lot. Thank you. I would like to take care of you again in the future.

10

James

17 Apr 2025

·

Stayed 1 night

Friendly staff and an excellent location right in the heart of Hanoi’s Old Quarter, close to restaurants, street food, and various activities.

8

Deyanira

4 Dec 2023

·

Stayed 1 night

The staff was very nice and helpful.

8

Stephen

7 Apr 2023

·

Stayed 3 nights

Great staff and good location. Would stay here again!

8

Matthew

6 May 2023

·

Stayed 3 nights

Great, staff quick to assist with any request.

2

Minh

16 Apr 2025

·

Stayed 1 night

Cheating

6

Johanna

3 Jun 2024

·

Stayed 2 nights

Hotel wa just “ok”. Not filthy but the shower didn’t drain well and it didn’t look clean. Some of the front desk staff weren’t the friendliest. Overall, nothing positive or negative really stood out about this place. There are cheaper and better places to stay in the same area. I would opt for them before this place.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central Old Quarter location near Hoan Kiem Lake, restaurants, and attractions; ideal for walking and exploring the city’s sights.

Related guest reviews

8

Elisabeth

11 Oct 2025

·

Stayed 3 nights

The HM Hanoi boutique hotel is in a perfect central location in the Old Quarter of Hanoi just a short walk from Hoan Kiem Lake and the water puppet theatre The reception staff were all incredibly friendly and helpful. The rooms are spacious and clean but are very worn and could do with updating. Otherwise they were comfortable. We had breakfast included in our booking but after seeing what was on offer we decided against eating there Despite all of the above I would recommend this hotel for location, value for money and the staff :)

10

Sebastiano

29 Dec 2024

·

Stayed 3 nights

The Hotel is very well located, the staff is great they would go beyond to make guests to feel welcome and meet their expectations. Lili is the motor of the hotel. Will recommend this hotel.

6

Prarthana

4 Sept 2024

·

Stayed 1 night

Its a very average 2 star hotel. Location is good if you want to be around the hustle bustle of the old quarters.

10

Jerome

8 Dec 2023

·

In the heart of everything amazing location

10

James

17 Apr 2025

·

Stayed 1 night

Friendly staff and an excellent location right in the heart of Hanoi’s Old Quarter, close to restaurants, street food, and various activities.

10

Andres Sandoval

3 Sept 2024

·

Stayed 2 nights

Good location in French Quarter Comfortable big room with nice balcony Restaurants & Bars in a walking distance

10

TAKEHISA

18 Nov 2024

·

Stayed 4 nights

ホアンキエム湖に近くショッピングや食事にも困らないです。週末は車が入れないところですが、ホテルの方が荷物を運んでくれたり非常に親切でありがたいです。

8

Stephen

7 Apr 2023

·

Stayed 3 nights

Great staff and good location. Would stay here again!

8

keita

10 Aug 2024

·

Stayed 3 nights

旧市街の非常に便利な場所にあり、すぐ街歩きがスタートできます。ホテルの前は雑多な様子ですが、中に入ると清潔感があり、各階に2、3部屋しかないため静かでした。部屋は広く清潔感があり、シャワーやエアコンも問題なく使えました。朝食会場の10階は見晴らしがよく、ホアンキエム湖を見ながら食事ができました。スタッフは若くフレンドリーで、ニンビンへの日帰りツアーの手配も非常にスムーズでした。値段的にそれほど期待していない部分がありましたが、結果としては快適に数日間過ごすことができました。

10

Richard

16 Apr 2023

·

Stayed 3 nights

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are inconsistent: some enjoyed the food and rooftop setting or made‑to‑order items, while many found it average, poorly replenished, or cold, and a few chose to skip it.

Related guest reviews

2

YuChao

6 Nov 2023

·

Stayed 2 nights

地點很不錯，在老城區步行街的稍外圍，除了隔音不好地點絕佳。其餘的毛病太多了，入住的芳香劑過重，沒有給厚棉被，早餐簡陋還有果蠅螞蟻，服務人員大多在滑手機，還有人進入我房間不知道原因。

6

Angelika

27 Feb 2026

·

Stayed 1 night

Det var stopp i avloppet och det framgick inte tydligt i bokningen att rummet var utan fönster. Det framgick i det finstilta. Frukosten fylldes inte på och de varma rätterna var kalla och ingen skylt med information av vad vi åt. Frukostpersonalen kunde inte engelska.

8

Elisabeth

11 Oct 2025

·

Stayed 3 nights

The HM Hanoi boutique hotel is in a perfect central location in the Old Quarter of Hanoi just a short walk from Hoan Kiem Lake and the water puppet theatre The reception staff were all incredibly friendly and helpful. The rooms are spacious and clean but are very worn and could do with updating. Otherwise they were comfortable. We had breakfast included in our booking but after seeing what was on offer we decided against eating there Despite all of the above I would recommend this hotel for location, value for money and the staff :)

10

Ellen

20 Nov 2024

·

Stayed 2 nights

Excellent location, super helpful staff, clean spacious rooms, delicious breakfast, rooftop terrace

10

akio

19 Aug 2025

·

Stayed 6 nights

Thank you for taking care of me from the midnight pick-up on August 12th to the night pick-up on the 16th. The room was double 1 and single 1 for two people. Breakfast is delicious. The number one is the kind response of the staff. I'm worried about the tour schedule and negotiate with the tour company, Thank you for taking care of me a lot. Thank you. I would like to take care of you again in the future.

8

Ricardo

17 Sept 2023

·

Stayed 2 nights

Convenient location, friendly staff Breakfast is good (buffet and can request your order) Rooms are clean and spacious, not always quiet but you are in downtown, it is expected

6

Troy

15 Jan 2024

·

Stayed 2 nights

Not the best hotel, but was okay for the price and great location. Staff were friendly, breakfast was very average. Rooms had boarded up windows so not a lot of natural light.

8

keita

10 Aug 2024

·

Stayed 3 nights

旧市街の非常に便利な場所にあり、すぐ街歩きがスタートできます。ホテルの前は雑多な様子ですが、中に入ると清潔感があり、各階に2、3部屋しかないため静かでした。部屋は広く清潔感があり、シャワーやエアコンも問題なく使えました。朝食会場の10階は見晴らしがよく、ホアンキエム湖を見ながら食事ができました。スタッフは若くフレンドリーで、ニンビンへの日帰りツアーの手配も非常にスムーズでした。値段的にそれほど期待していない部分がありましたが、結果としては快適に数日間過ごすことができました。

10

Richard

16 Apr 2023

·

Stayed 3 nights

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

6

Taryce

28 Jan 2023

·

The property was mediocre clean. Shower leaked water excessively on the sides every time it was used. The incorrect shower curtain size was an additional contribution to the leaking. Our room and bathroom was more distressed and outdated than than the property photos provided on the property details. The breakfast was also mediocre, but this could be due to the pandemic recovery. I have stayed at better accommodations that are in the same neighborhood at the same price point. The location is centrally located with lots of shops and restaurants.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $144	20 $72	21 $61	22 $106	23 $98	24 $90
25 $92	26 $93	27 $70	28 $61	29 $78	30 $90	31 $105

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $116	3 $88	4 $102	5 $133	6 $99	7 $157
8 $93	9 $72	10 $70	11 $334	12 $107	13 $94	14 $105
15 $100	16 $99	17 $99	18 $93	19	20 $104	21 $81
22 $108	23 $105	24 $78	25 $95	26 $99	27 $177	28 $91
29 $169	30 $84

About this property

Location

Room options

Suite Premium with Views

Room Deluxe

Suite with Balcony

Room Standard

Family Room Connecting Room

Double Deluxe King Bed

Family Room Deluxe City View

Family Room with Views

Double Deluxe

Single Executive City View

Family Room Lake View

Double Or Twin Deluxe King Bed

Family Room City View Two Beds

Suite King Size Bed

Triple Standard

Double Or Twin Deluxe Two Beds

Room Executive

Double Or Twin Executive

Room Executive City View

Double Or Twin Deluxe

Suite City View

Suite Lake View

Triple Two Beds

Suite Standard

Double King Size Bed

Family Room Standard

Double Executive City View

Family Room with Balcony

Triple Queen Size Bed

Double Inner-Deluxe

Suite Two Beds

Double Or Twin Executive King Bed

Double with Balcony

Junior Suite Lake View

Triple Executive

Double Executive

Room Run of House

Family Room Two Beds

Suite City View King Bed

Double Executive King Bed

Guest reviews of Hanoi HM Boutique Hotel

Who stays here?

What guests think

Property policies

FAQs about Hanoi HM Boutique Hotel

Prices for upcoming dates