Holiday Inn Express Jakarta Menteng by IHG

Staff are friendly, delicious breakfast

The staff was exceptionally warm, empathetic and welcoming from the moment we arrived. The team was attentive and went out of their way to ensure we were comfortable, nothing was too much trouble. Special thanks to Anwar for making our breakfast extra special by offering ginger tea when my daughter and I were unwell especially with so much rainfall Jakarta weather in January. You're setting a high bar. Please continue your superb efforts.

Breakfast: Generally lacks variety Poor preparation- e.g. super soft rice and oversalted dishes No sweet treats No pancake/waffle station Limited Fresh fruit selection Very disappointing experience Rooms Stained carpet Stained & discolored linens and towels Housekeeping didnt Deliberately watered down hand soap, body wash and shampoo - very cheap On a very hot day the room the Ac was not turned on even to the highest temp setting - room was musty and humid Unlike some Holiday inns - no nice air refresher in common areas Lack of pride in work Lobby Area Furnisher worn and unkempt I observed no staff tidying up in between guest use Service The staff was the best aspect of the hotel. Generally good natured. warm and helpful Overall impression Management seems invested in cost cutting and it shows everywhere. The quality is subpar for the brand

Clean room

Amazing staff. Clean beyond imagination. The price to quality is not real. Getting top notch service. Highly recommended. Will definitely consider Holiday inn for all my future trips to Jakarta