Flora Centre Hotel & Spa

Excellent service regarding booking of trips. Nice hotel in general

Great hotel for a trip to Hanoi! The location of the accommodation was convenient as it is right in the city center. Furthermore, the rooms were spacious and looked clean overall. The staff were very helpful and friendly. We also booked trips to Sapa, Ha Long Bay and the Ha Giang Loop through the hotel, which were well organised. If you had any questions during these trips that they had arranged, the Flora Center travel desk could be reached quickly when necessary. So after we left Hanoi they still provided us with travel advice and tour options for the rest of Vietnam. So, the hotel and service were excellent and definitely recommended!

I guess when I see 4* I had higher expectations but I guess in Hanoi, it’s different. The location was very good. Close to shops, food and everything. But far from the airport. The hotel condition was a different story. First room they gave us was 806 ( elevator only reach to 7 floor and you have to walk a flight yourself). Doable, but not convenient When we went into the room, it was in bad shape. Water stains all over the walls, corners, and pretty sure mold that was painted over. Badly painted patch jobs. We had tiny ants in the bathroom and we killed 4 ants in the bed. AC dripping water down on the floor. The floor boards we warped due to wetness/humidity. We checked in and they said we booked a 3 person room, even when we booked through Expedia they allowed us. We have 2 kids (8,11) which all fit it the room. They charged us $5usd extra for the person (didn’t provide extra towels or toothbrushes- had to reask daily). There was a king and single bed. The single bed was close to the mold. Not ideal for anyone to sleep. There were food crumbs from the single couch, to floor to bathroom. I used the luggage tag sticker from airline to pick up all the food pieces. I brought it attention to staff with showing evidence and they apologized. But due to “no vacancy” we slept in the room. They did come up to vacuum the room. But after 7 hrs of traveling we were too exhausted to care. They promised to move our stuff to new room.

Nice location, Nice hôtel. Nice service. Lincoln and the staff help us out to book a trip to Sa Pa. I recommend it !

Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great

Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team

Our rooms were clean and comfortable. Climate control worked great and sound proofing was excellent. Beds were also very comfortable. Location was great for the Old Quarter. Almost every place we wanted to go to was within 600 meters. Staff was friendly and very willing to help with our questions and provide recommendations. Some areas they can improve are signs of some mush needed maintenance

I guess when I see 4* I had higher expectations but I guess in Hanoi, it’s different. The location was very good. Close to shops, food and everything. But far from the airport. The hotel condition was a different story. First room they gave us was 806 ( elevator only reach to 7 floor and you have to walk a flight yourself). Doable, but not convenient When we went into the room, it was in bad shape. Water stains all over the walls, corners, and pretty sure mold that was painted over. Badly painted patch jobs. We had tiny ants in the bathroom and we killed 4 ants in the bed. AC dripping water down on the floor. The floor boards we warped due to wetness/humidity. We checked in and they said we booked a 3 person room, even when we booked through Expedia they allowed us. We have 2 kids (8,11) which all fit it the room. They charged us $5usd extra for the person (didn’t provide extra towels or toothbrushes- had to reask daily). There was a king and single bed. The single bed was close to the mold. Not ideal for anyone to sleep. There were food crumbs from the single couch, to floor to bathroom. I used the luggage tag sticker from airline to pick up all the food pieces. I brought it attention to staff with showing evidence and they apologized. But due to “no vacancy” we slept in the room. They did come up to vacuum the room. But after 7 hrs of traveling we were too exhausted to care. They promised to move our stuff to new room.

The room was clean and staff were friendly. The location is the best possible!

スタッフは親切。部屋は、清潔。バルコニー付きで通りに面した上層階に泊まりました。ちょっとだけお金をプラスして泊まるのも良いと思います。古い街並みを少し楽しめます。

The staff were great! The place is old but clean. I would stay again

部屋の中にありの行列ができていた。子供達は怖がって寝れなかったです。次泊まりたいホテルではない。

I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.

Hotellet låg bra i the old quater av Hanoi. Hjälpsam personal. Hotellet var rent och fint.

Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.

I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here

Our rooms were clean and comfortable. Climate control worked great and sound proofing was excellent. Beds were also very comfortable. Location was great for the Old Quarter. Almost every place we wanted to go to was within 600 meters. Staff was friendly and very willing to help with our questions and provide recommendations. Some areas they can improve are signs of some mush needed maintenance

So nice that the hotel help us check in earlier and upgrade us to the suite. The room is spacious and the air conditioner is really powerful. Also the breakfast is tasty with various kinds of fruits. This hotel offers a warm experience on my first day in Hanoi.

Très bon accueil, personnel disponible et attentionné. Les chambres familiales sont un peu petites pour 3 adultes, mais c'est la contrepartie à accepter pour loger dans le vieux Hanoï où le prix du m2 dépasse celui de Paris !

Hotel.com images are very misleading. The rooms are neglected, very noisy and cramped. Our Deluxe twin room had 10” between the foot of the bed and the wall. Toilet seat was almost falling off ( and not repaired even after talking to the front desk ), water leaked from tub/shower onto floor from horrible retrofit tub liner and badly fit glass wall. Door to hallway had a 1” gap at the bottom, and no gasket around the door opening.. door sounded like a shotgun blast when shut.. and you hear everyone in the building.

Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!

The hotel is really central to the old quarter. The hotel staff were very good and understanding however the place needs refurbishment. Water shower was really slow and temperamental and the furnishings are run down.

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.

This night we did updrage and had a huge room - almost an appartment. And because of that, the experience was totally difrent from two days ago. But breakfast is still a minus chapter.

Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.

Great hotel for a trip to Hanoi! The location of the accommodation was convenient as it is right in the city center. Furthermore, the rooms were spacious and looked clean overall. The staff were very helpful and friendly. We also booked trips to Sapa, Ha Long Bay and the Ha Giang Loop through the hotel, which were well organised. If you had any questions during these trips that they had arranged, the Flora Center travel desk could be reached quickly when necessary. So after we left Hanoi they still provided us with travel advice and tour options for the rest of Vietnam. So, the hotel and service were excellent and definitely recommended!

Great stay! Fast check in, friendly staff. One street away from the night market.

The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.

Staff were helpful but watch out when reserving because even though we had the booking confirmation for 4 people, they made us pay for the child saying the room was for 3. Also, when helping us arranging transportation to Ninh Binh, they charged us way more than we paid on the way back.

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.

The staff were great and friendly. Very helpful! The breakfast was fairly good too. When I arrived there was a water problem (that happened earlier) in my room and so they had to place me for the first night at a sister hotel across the street. They had my luggage moved for me to the original location during the day and the upgraded my room as an apology (which wasn't needed but appreciated). They are a great staff and the location is also fairly walkable to major attractions.

We have stayed at Flora Center Hotel and Spa before so we already knew how fantastic it was! The rooms are nice and the staff were great again. They were helpful and responsive when things needed to be fixed which we really appreciated. We will definitely stay here again and highly recommend this hotel to others.

Hotellet låg bra i the old quater av Hanoi. Hjälpsam personal. Hotellet var rent och fint.

If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.

The staff were so helpful and went above and beyond to be of service. Excellent stay!

Our rooms were clean and comfortable. Climate control worked great and sound proofing was excellent. Beds were also very comfortable. Location was great for the Old Quarter. Almost every place we wanted to go to was within 600 meters. Staff was friendly and very willing to help with our questions and provide recommendations. Some areas they can improve are signs of some mush needed maintenance

A clean and safe property that is in the heart of the Old Quarter. This property is conveniently located near most major attractions and is very quiet despite being in the hustle and bustle of a very congested area. I enjoyed my stay at this property and recommend to anyone visiting the Old Quarter. *Note: during the weekend, the streets around the hotel are closed in the evening due to the Night Market. So, if you need to be dropped off directly at the hotel, please plan to arrive prior to the closures.

Great stay! Fast check in, friendly staff. One street away from the night market.

The hotel is in a great location, right in the middle of the old quarter. It is clean with a very good breakfast at low cost. Most importantly is the staff is friiendly and very helpful with any questions we had

This is the second time returning to Vietnam to join my family after 8 years. I didn't expect much from a low budget hotel, but I think this is one of the good value hotels with quality beyond expectations. Located on a centre of old quater, near the walking street, but not blocked on weekends, the street outside is very noisy but inside the hotel at night it is very quiet. Friendly and attentive staff, even calling in the middle of the night to ask for more bottled water is still provided. The room is a bit small, but with such a good room price, it is impossible to have a spacious room in old quater hotel, I understand, but still very clean and comfortable. I don't understand why there are still customers who are not satisfied, for me it's good, highly recommended.

The staff were great and friendly. Very helpful! The breakfast was fairly good too. When I arrived there was a water problem (that happened earlier) in my room and so they had to place me for the first night at a sister hotel across the street. They had my luggage moved for me to the original location during the day and the upgraded my room as an apology (which wasn't needed but appreciated). They are a great staff and the location is also fairly walkable to major attractions.

Hotellet låg bra i the old quater av Hanoi. Hjälpsam personal. Hotellet var rent och fint.

A great location, friendly staff, close to shopping and dining. It’s close to the night market and beer street.

建物自体は古いですが、スタッフの方々がとても親切で、場所もハノイ旧市街の中にあるのでナイトマーケットやホアンキエム湖へのアクセスもよく、高く評価できるホテルです。 もっと綺麗で新しいホテルもありますが、それらは旧市街からは遠かったりするので、またハノイに行く機会があったらぜひここに泊まりたいです。

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.

Everything was perfect! Well located, right in the action. Nice staff. The breakfast is very good as well!

So nice that the hotel help us check in earlier and upgrade us to the suite. The room is spacious and the air conditioner is really powerful. Also the breakfast is tasty with various kinds of fruits. This hotel offers a warm experience on my first day in Hanoi.

The hotel is in a great location, right in the middle of the old quarter. It is clean with a very good breakfast at low cost. Most importantly is the staff is friiendly and very helpful with any questions we had

Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.

朝食のフルーツ\u3000特にマンゴー盛り沢山で満足！

The staff were great and friendly. Very helpful! The breakfast was fairly good too. When I arrived there was a water problem (that happened earlier) in my room and so they had to place me for the first night at a sister hotel across the street. They had my luggage moved for me to the original location during the day and the upgraded my room as an apology (which wasn't needed but appreciated). They are a great staff and the location is also fairly walkable to major attractions.

This night we did updrage and had a huge room - almost an appartment. And because of that, the experience was totally difrent from two days ago. But breakfast is still a minus chapter.

Standard roms too small and narrow. Breakfast quite poor. No egg , no bacon.

If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.

The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!