Sandcastle Resort

Check in, quick & easy. Very disappointed by misleading photos of pool area, it looked like a hot tub, which is a must have for me, so imagine my surprise when informed there was no hot tub, it's a kiddie pool. VERY DISAPPOINTED. We were able to offload the luggage at the front desk & my son took it to the room while I parked in the on-site parking garage. A nice convenience. Location is great.Entering the hotel from the parking garage requires a room key. Nice level of security. the halls were narrow, a little dark, & potentially dangerous. Not very inviting. Entering our room felt like entering a mechanical room. Very tight living area, poor use of space. Bathroom was very, no counter space, & very low ceilings w/ damage to tiles. Had a balcony w/ partial ocean view, nice. TV didn't work @1st but fixed quickly. Beds not comfortable, small for full, & noisy.AC works well pretty loud.Beach access was fantastic. Breakfast TERRIBLE. felt rushed. Ice machine on our floor out off order.@1104 on day of departure staff was knocking on the door telling us to get out. Very disappointed overall. Staff at check in were wonderful. Front desk staff called to let me know i had left something of significant value. Held it until i could get back to pick up. That was greatly appreciated. Charged a resort fee for a hotel. DEFINITELY NOT A RESORT. Wanted to add photos but its not responding to clicking the button.

I loved that it was in walking distance to many of the shops, attractions and the beach. The hotel needs to be renovated. I was disappointed that the pool was closed. The breakfast was not what we expected. We had to warm up the omelette’s ourselves. The juice was also very watered down.

good location, we were staying on the 7th floor and the elevators kept breaking. My son was trapped in one until the fire dept came to pry the doors open. That elevator was out of order the rest of our stay. The remaining elevator kept stopping, requiring several trips via the stairs to 7th floor. The doors on the elevator had several pry marks on the door so was not very comforting everytime you had to use it. Several times I came down the elevator then had to walk back up.. my husband is disabled and can do fairly well in normal circumstances but was unable to do some things due to maybe not being able to walk the 7 flights back up. Our car was parked on the 5th floor so it was possible to do the 2 floors and get to the car. The rest of the stay was fine. Rooms clean and easy to get to the beach.

One of two elevators was broken. The vending machine was out of order. The halls were smelly and musty. Treadmill was broken. Staff were helpful. Nice on the beach.

Can’t beat the views from the ocean front rooms! Only ONE elevator worked, out of 3! That was a bit annoying, but we were only there one night. We enjoyed the parking garage attached to the hotel too!

This hotel is clean, not updated but clean. The staff is friendly and welcoming. Room service came twice a day sometimes to check if we needed anything. The free breakfast was awesome! They had muffins, fruit ,bagels, cream cheese, cereal.. plenty more! The gym also had a beach view and under the hotel had two restaurants and stores! Super convenient!! Also not to mention it’s near stores and the rides! Overall, great experience.

My stay was OK. Pool, proximity to beach and balcony in room are all things I look forward to when choosing a hotel. The only major issue I had was the site “ stated” there is a hot tub, but there isn’t! The pic that portrays there being a hot tub in the pool area isn’t correct, what is there is “a child’s pool!”

Nice view and rooms are clean: hallways not so much. Elevators were constantly breaking down.

The hallway smelled horrible, and the elevators were really sketchy; one of them broke down. Our bathroom tub would not drain properly, and the second bathroom's sink would not drain. The pool area was a mess. But other than that, it was great; the customer service downstairs was amazing. The people doing the breakfast were polite and kind

Great place to stay. Right at the pier with two restaurants on site plus one on the pier. Covered parking garage.

Terribly dirty and unkept hotel! Not worth the price. It feels very unsafe due how unkept it is. It is gross... rooms, hallways, elevators and facility its just a shame. I didn't even dare to try the breakfast. Good view and convenient due to its distance to the beach area

floor where dirty the 3 days i waa there same garbageon the floor, could do a better job for cleanliness.

Floor was grimy, probably from some spray that didn’t get wiped away. Everything was fine, if not awesome. However, while packing up to leave, my husband stepped on a large cockroach. If we weren’t already leaving, I don’t know that I could have stayed an extra night knowing that more bugs were probably crawling around the room.

Hallways, Elevators, Breakfast Area very dirty and worn out.Breakfast products no good. Pretty dirty place but our room was nice enough with a great view.

Found a roach And molded shower curtain

Check in was easy and staff was fine but the hotel was extremely dirty and the hallways were smelly. Bathroom still had last occupants items, surfaces were very dirty in the room, bathtub hadn’t been cleaned, footprints on the tub, and there were stains all over the carpet

Gross, roaches everywhere sand in the bed dirty sheets, cold breakfast staff is rude and nasty

The floor in the room wasn't clean, the shower had mold and even pictures had stains. The ocean/beach view was the nicest part. This is a hotel advertising as a resort when it is more like a hotel in need of a renovation. Charging a resort fee is just a scammy cash grab. Brooms were mounted along the corridor walls to get to the rooms, put them in a closet somewhere. The fake wood floors were uneven, had softspots and dips when you stepped in certain places. The floor had a long running crack that they just covered with tape. The parking garage is tight. We had issues with getting our truck in and was a big ordeal everytime we wanted to go out and come back to park. Some of the doors from the parking garage to the hotel corridors where the rooms are were left wide open to the public even though a room key is normally required to get in.

Lobby is dirty and glass doors never been cleaned. Elevators are dirty too. Room were ok but balcony was dirty. Ground on the back of hotel was full of cigarette buds

Overall the hotel felt outdated and dirty. View was pretty.

Room was too small compared to website details.but for 4 people it’s fine.

The condition of the property is the only thing I have to complain about. Only one elevator functioned during my stay and it was very inconvenient as I was on the 5th floor. The bedrooms were okay, they were not dirty but not clean either. When I wanted to use the microwave, I found it was not connected, so I had to connect it myself. The hotel room phone also was not connected. Online the room seemed a lot bigger to me but they were actually quite small. Overall the staff were friendly and helpful, but the building (excluding the lobby) needs some much TLC.

Room was Fantastic. Ocean facing view plus this room had a Jacuzzi Tub next to the window for an amazing experience. Onsite parking and very short walk to the beach and fishing pier. Perfect

Great location. Enjoyed the ocean front balcony. Breakfast has limited options but it’s free so that’s a plus. Friendly staff.

Bathrooms were very small but I would definitely stay here again! Very affordable & worth the price

I liked the convenience near the beach and boardwalk but due to the loud noise of the AC unit I was unable to sleep.

The wifi was not available the whole time we were there. Room was cramped and chsirs not comfortable.

Everyone was very nice and friendly and helpful. The beds weren’t comfortable though

Our stay was good, the only thing is that the we didn't stay up late and the music was so loud that it was disturbing even on the fourth floor. Other than that it was a good experience.

We have stayed here several times before but this is the first time our room was not great. The toilet had some strange thing happening that made a terrible loud noise when flushed. The front door jam is splitting so the door was wobbly when opening and closing. And the room had an odor resembling a mix of musty and sewer. We spent little time in the room but the view and the beach were great!

We were not able to get into our room until 45 minutes past check in time. Check in being 4p.m. We finally received a phone call at 4:45 that our room was ready. Employee was rude and insisted it was our fault room was not ready because at the time of Reservation (over a month before this date) we requested a floor on a lower level. Door did not close properly. Had to push or pull on it to get it latched and locked. Toilet didn’t flush properly was loud and handle needed to be held down. Room smelled of sewage. Will not return to this hotel in the future.

As always I’m not disappointed with the customer service I have received

Great place to stay! The employees were so friendly and great at thier jobs. Check in was fast, everything was as it should have been. Reservation accurate for what I pd for. I even got to pick what floor we were on. The room was clean and well equipped. Only one elevator was working.not a big problem except for last night when a tour bus arrived. Still didnt wait long. The breakfast was ok. Mostly carbs. There was an omelet that you microwaved, not that good, some yogurt, oranges and bananas and the rest was bread. We loved our stay and we will be back!

I stayed two nights. This morning when i woke about 9am i got in the shower. When i got out of the shower and wrapped myself in a towel, i heard a mans voice. Asked my boyfriend if he said something, he said no. I told him i heard a man talking. I turned around and there was a man in the middle door way my room between the living room and bedroom. I screamed and slammed the middle door and told my boyfriend there was a man in our room. He went to see and the man had left the room and was down the hallway. Said he was maintenance. I did not order any service. I felt super unsafe

Check in check out both quick, easy. Front desk Clerk was helpful, pleasant and help with any questions we had. All staff was hepful polite and went out of their way to help. Only thing that was with only 1 elevator working at times the wait was a little long. Also with the shops closing Tuesday and Wednesday was a disappointing since they were my shopping days.

Seamless check-in, the amenities are great and the parking was easy to access.

Stayed for 5 days. The room was cleaned 2 of those days after we contacted the front desk two times. I had to go to the front desk multiple times for just clean towels. It was very difficult to communicate with cleaning staff due to not speaking English or being able to use a phone translator.

Awesome service from the beginning to end. Amazing balcony overlooking the water. One of the elevators were broken most of my stay, but that was just only a mild inconvenience because I was on the top floor. But they were consistently working on it and super friendly about the whole thing. The only thing I was wished they had was a light on the balcony so I could read. Housekeeping even kept my book open to the page I left it on when remaking my bed!

The staff were super inviting and accommodating. We arrived a few hours early to check-in but were able to register, receive our parking pass, and have our room made up within an hour. The hotel is conveniently placed near the pier, Fun Park, and a beautiful beachfront view with multiple exits to street level. The two Ocean’s 14 restaurants attached to the hotel are also worth checking out with reasonable prices and exceptional food.

The front desk manager is amazing! They were so helpful and accommodating. Loved it and will definitely be back!

It was okay. Being on the boardwalk and close to things was nice. We had to change rooms when we first arrived at night due to extremely loud neighbors and the vinyl floor in each was peeling up. Need some updates but good location.

We had a good stay at Sandcastle Resort on the Beach. The parking deck is very small and narrow. I drive a Honda Odyssey and had trouble finding parking that I would fit in and the clearance is low. I thought we would scrap the top of our van. Our original room we checked into had a clogged toilet (room 207) and we had to move up a floor (308). The staff were incredible and got us into a new room in minutes. The second floor is loud with the pool, laundry and breakfast, so make sure you request a higher floor. Be aware, breakfast is cereal, bagels and pre-packaged danishes and muffins, and some fruit. Definitely the biggest perk of this hotel is the beach access, you are right next to the pier and about the middle of the boardwalk, so you are within walking distance of everything. Staying at this end of the boardwalk is quitter than staying near King Neptune.

Loved our stay at the Sandcastle, right on the boardwalk close to everything. The View of the ocean sitting on the balcony was the best 🍷 relaxing.

Great location and view. Restaurants were very good. Loved to location !

Location great! Central to main beach area. Fishing pier right out the door!

Place was very clean and location is great!

I love the fact that we were right on the Beach. Parked my car and walked into the resort and never saw it again which was awesome. Walking distance to every thing. Clean, beautiful, awesome staff, Am never staying anywhere else but here! My family and I had an amazing time.

Staff was great, property just needs updating and they're working on it. Will definitely be back. Location, parking, people, loved it!

I stayed on a family vacation in July 2022 in room 405, with an oceanfront view. The room was nice, and the view was great, however, the exterior door to the balcony was in disrepair. I communicated with the person at the front desk about the condition of the door (severely chipped paint-you can see it from the beach.), unlike the other outside balcony doors. It didn't affect our stay negatively, it was just the condition of the door that they should be made aware. I am not certain if any action will be taken to address this, I was not left with that impression. Cleaning only comes every 3 days unless you request a special clean, this is typical now it seems, however, the guests were left to have to either call the front desk or on many occasions go down and ask for clean towels, and toilet paper, etc. Which the hotel obliged. There has to be an easier way. It becomes real inconvenient. The location is good, you can walk to pretty much everything. Parking is tight especially for SUV's.

Great place to stay. Right at the pier with two restaurants on site plus one on the pier. Covered parking garage.

This is a 3 star hotel so you get what you pay for. My favorite part was the oceanfront view. Points for that but that’s about it. The complimentary breakfast was very basic. Nothing to swoon over.

We stayed two nights just before Labor Day. After years of making this our first choice in Virginia Beach, we decided we won’t be going back. The rooms have been upgraded a bit, but we didn’t even get a ‘do not disturb’ sign. There is a larger refrigerator and a microwave, as well as a small table. No luggage rack. Small bathroom. And the provided breakfast has gotten worse and worse over the years. No hot items, not even boiled eggs or oatmeal. Just cereal, breads, and yogurt. Rude staff and a handwritten sign that says you can’t take food back to your room. The room it’s provided in is a conference space in bad shape. So we don’t wanna start our day like that. Positives include plenty of on-site parking, a bike rental/beach shop on site, and the location on the boardwalk means a short walk to the beach. The front desk and housekeeping staff were nice enough.

Staff was fantastic very polite . The bar tenders and cook was super friendly great band Saturday evening. Would definitely book here again Thank you 🙏

We loved the location and the fact that it was right at the fishing pier! Lots of eateries around and the live music in hotel bar was nice! All was good, but the property needs some updates. And the "complimentary breakfast" was handled very uniquely! We had to give them a "ticket" to go inside. Then we were in a long line like "school cafeteria style" only to have very select food options, which was not your usual waffles, eggs fruit...There was no meat at all?? But overall, okay stay!

Perfect location to everything we wanted to do. However the breakfast is awful. I have been coming to this hotel for years the breakfast used to be amazing hot breakfast bar.if you are going to call yourself a resort you should at least have a hot breakfast.

Beautiful property I’ve stayed here twice. Not a huge fan of the breakfast but everything else is amazing. 2 restaurants connected as well as a store for all your needs. Amazing view of the ocean. Walkable to all the restaurants and shops. Definitely a 5 star! Highly recommend.

Nice hotel Bad breakfast

While the hotel clearly has a bit of age, mostly seen in the hallways and elevators, it is a perfectly decent stay. For five days staff was friendly and we had no issues. The breakfast is mostly carbs and starches with the option of a microwavable omelet fresh fruit and yogurt as well. We got a gift when checking in when we mentioned it was our honeymoon. No additional cost for parking. Anything we needed additional was no issue and got to us fast. Walk right out on the beach. Nice restaurant and gift shop/convenience store right on 1st level. We truly enjoyed ourselves.

Great lication. Was expecting a lot more for the breakfast. It left a lot to be desired.

Breakfast should be improved!